742
Reviews
Great!!!!!
It was all good at first , until payout time came . I had over 5k buffer and when i went to do KYC i had my younger son help me since I'm not very good with technology and they ban me for having him in the room with me. They heard him tell me i needed to show my face to get my payout and ban me. The support team did nothing to help and ive heard this problem happen to many people with no help . Topstep should be investigated imminently . { i have vast ammount of screen shots to go with this aswell } Just wanted to come back and say topstep will harrass you if you post something negative thats true , so watch out .
I had multiple Topstep Express funded accounts in good standing with $9,500 in earned profits when my account was permanently restricted due to a KYC issue. I understand and support identity verification requirements. The issue is how this was enforced and the consequence imposed. What happened: I completed KYC and later completed it again when asked English is my second language, and during the first attempt I sought clarification to ensure I understood the instructions After learning that any assistance could be interpreted as non-compliant, I completed the second verification entirely by myself, in good faith I disclosed in advance that my phone camera was not functional and that I would be using a borrowed device to complete verification Topstep did not object to this or warn that using a borrowed device — or someone handing me the phone — would invalidate the process Despite this, Topstep later determined that the presence of another individual during the verification process invalidated KYC, even though: I personally completed the verification I did not refuse or evade KYC There was no allegation of trading misconduct, account sharing, or fraud As a result: All funded accounts were closed All earned profits — totaling $9,500 — were forfeited Payouts already requested and marked as “processing” were stopped Requests for clarification about payout status were ignored The decision was declared “final,” with no further discussion allowed I attempted to comply at every step, disclosed issues in advance, corrected my process once expectations were clarified, and still lost 100% of my earned profits over a procedural interpretation that was never clearly explained beforehand. Traders should be aware that with Topstep, earned profits can be forfeited entirely due to strict and retroactively applied KYC interpretations, even when there is good-faith compliance and no trading violations.
do not trust this the platform is terrible but when you start making payout they will ban you for nothing and make lying excuse beware
I passed my combine acc but could not close my trade because the site was down and now they say that I need to buy a new combine and they give me a reset it are straight money wolves biggest scam ever. DONT BUY DONY BUY DONT BUY DONT BUY
The copy trading system executed twice all the ordes that i made on my leader. The day ended up being a red day but this is ok as I plan well before the start of the session the risk per trade. On all follower account that risk was doubled as the orders was executed twice, this lead to a very difficul environment and make impossible to apporoach a sutainable way as a single software issue can bur months of disciplined risk plan. I still can’t understand how they need a screen recording even if the have access to my accounts plus all the csv orders that I attached to the message. They know that it’s basically impossble for customer to have a screen recording of the issue ( let’s be honest, who think that a issue is likely to happen and activate a screen recording right in the middle of the session as we are full focused?) and they play this game. My trust in this platform is way reduced
Platform always having issues so not only will you lose money and lose trading days but once you contact them they take long but once they respond they dont even solve the issue
They will not fix the issues they caused. They do not care bout there customers they will basically tell you what they want and you either accept it or not no other choice.
I’ve had the best experience with customer service every time. On top of that, I’ve never had an issue with my payout, they usually get processed really quick!
Topstep cares Top step customer service is top tier, they truly take the time to dig deep into any issues you may have and try their hardest to resolve it. I also like how they take accountability, and will always put the best interest of their traders 1st. A special thank you to Nick G for his excellent customer service.
I had a very negative experience with this trading company. They allowed me to purchase accounts without any issues, accepted my payments, and permitted me to trade normally. However, when I was finally ready to withdraw my money, my account was suddenly blocked. They accused me of actions that I did not commit and failed to provide clear evidence or a fair explanation. Communication became unprofessional and unhelpful, and my funds remain withheld. This behavior raises serious concerns about transparency, ethics, and customer protection. A legitimate company should not block clients only at the moment of withdrawal. I strongly advise others to be extremely cautious before doing business with this company.
Most scummy firm i have ever seen , if you have a technical issue they will just scam you, and close your support tickets before resolving
Kyle from the support team was amazing. Offered a timely fair resolution.
Jordan was an amazing help, he help me when everything was going down for me and he brought my spirit back up, thank you 🙏
Back on Dec 16th and 17th Topstep experienced widespread outages that would go on to affect many users, including myself. An automated fix was supposed to be rolled out for all negatively affected accounts, but mine was not taken care of. I contacted support and thanks to Kyle over on the support team, I was able to get everything fixed and now I can trade again in the New Year.
Horrible customer service. Platform is garbage, and if it fails say goodbye to your money they don't care about you. The only thing they care about is taking your money.
I have never seen a company crash and burn so quickly. As of 6 months ago, I would have given them 5 stars. Today, they are receiving a 1 star. Their customer service has been atrocious. People don't know what they are doing, if you even get a response. HUGE issues with the platform. My recent experience has caused losses. They are thieving their way back to green, and it's going to cost them the entire business. I'd recommend looking for other prop-firms to trade with until they get their act together. Stay away.
Topstep used to be amazing! But it has unfortunately gone downhill now. Customer service has been extremely poor, and the trading platform is highly unstable. Even when their platform is at fault, they do not provide corrective resolutions. On 17 December (the day of the platform outage), I was unable to close trades when intended, and I was also unable to move my stop loss. In addition, trades that I closed in profit were not reflected in my P&L. I raised a formal complaint the following day, 18 December 2025. As of 5 January 2026, this issue remains unresolved. I have been dealing with a support agent named Jennifer, who has been unable to provide any meaningful resolution. I am repeatedly told that my ticket is with a “Level 2” team and that nothing further can be done, despite the significant time that has passed. Now on 5th January, I am agaian being asked to wait another 5 days as they look into the matter again. To make matters worse, I have been instructed not to trade until the issue is resolved, yet my subscription has still been charged. The ongoing delay is effectively eating into my paid subscription period while I am prevented from trading through no fault of my own. Overall, this has been a very frustrating and disappointing experience. If Topstep is unable to correct my account balance, reimburse the losses incurred due to the platform outage, and reset my subscription period, I will be forced to leave and seek an alternative trading platform.
Leela fixed all problems I had with the outages. Thank you.
am deeply disappointed with Topstep’s payout process. I requested a $610 withdrawal on December 16, 2025, for my account EXPRESS-V2-93137-81350771. The funds were supposedly sent on December 17th and then again on December 26th, but I have received nothing in my Wise account. I have proof that my Wise account is fully functional, as I successfully received a transfer from Interactive Brokers on December 30th. Despite multiple requests, support (Ramez) has failed to provide an official PDF receipt or Transaction ID for the transfer. It has been over 15 days of delays and excuses. I have followed all 'Legacy Payout Rules' and have a Net P&L of $1,221.40. I will update this review once I receive my funds and the requested proof of transfer. Until then, traders should be cautious. Update: Finally I get paid
It is 02/01/2026. I've started my Trading journey with Topstep because of their rules and their deals. Practice consistency was my hook. Their system trained me well and I would not have had it any other way. So I'm grateful they gave me an effective course. However, I was also hooked by their deals. $50 to open a Combine in 2024, and then be provided a Rithmic account along with a Top of the book subscription. But as of the 2nd January 2026, this has changed. Topstep has finally revoked my Rithmic account, whilst informing me in August 2025, that they would not have any plans to discontinue any rithmic account provided by them. I am very disappointed and they did not inform me at all ahead of time that these changes will be made. I'm not sorry for leaving a 1 star review, the only reason I started with Topstep was because of their deals, their provided platforms, and their course. 2/3 of the mentioned above has been changed and has left me uninterested with Topstep, whilst their course is no longer of any use to me. they've had too many changes in the previous 4 months than they should've. It was too fast, too sudden. It's not reliable for my future with Topstep.
you know i really cut topstep some slack with the series of outages in december. usually youd expect compensation for those who blew their accounts as a result but come to find out they leave those traders on hold and tell them to come back in january for compensation and we're still waiting... now more recently ive met the 5 winning day of $150 or more requirement for payout eligibility and TOPSTEP pull another classic move of screwing their traders over. this time they make the payout button DISAPPEAR!!!!!!! honestly not surprised at this point. and to top it all off their support system is slow and give vague copy paste responses. guys with all the other firms in the space who are more trusted and give constant deals youre better off doing business with them. topstep dont deserve a single $ until they get their act straight.
Absolute dog crap. To be clear, I was NOT impacted by recent outages. What will enrage you about Topstep is paradoxically both their lack of communication and HOW they communicate. When you listen to the CEO speak it becomes clear that it is a systemic issue that starts at the top. I understand tech can have issues, I work in development but the number of issues AND stunning lack of communication or ownership over a platform they force everyone onto is baffling. Rather than immediately communicate there are issues they will sit until customer outcry is at a fever pitch, route you to support team that can take days to response only to treat you as if they are doing you a favor when looking into the issues with THEIR platform. Its as if their company vision starts and ends at "plausible deniability". Yes, eventually they might offer some sort of recompense but not without the customer base first feeling as if they had to twist Topsteps arm to get it. They released an update they talked about before. Did they announce it before it went live? No. It just went live. Many traders are reporting that they can not request payouts. Has Topstep put out official messaging addressing it? No. Mods in their discord can only offer that Topstep is aware of it and to contact support. Before they even updated to this new dashboard, I was screaming that they needed to fix the issues with their old dashboard which had a tendency to crash every other week. Now with the new dashboard its almost as if we're seeing that the fruit came from a rotten tree. I want to love Topstep but at some point they (the CEO especially) forgot that the only reason they exist is because of the customer. Topstep will be a business case study in how to destroy your own reputation. Do not take the recent 5 star reviews serious. It's clear those are planted. What dev in their right mind is going to write "lol tech issues. Am I right?"
They customer service was very helpful and good
Gabriel helped me so much. He got back to me do quick it caught me off guard, especially with the fact that it’s the 1st being a holiday season. He helped resolve my issue and prevented a future one all in under 60 minutes. Wonderful experience!
Don’t like being forced to use only project x. I don’t like the setup of it but would say I have had an average experience with them. Don’t like that I am charged for accounts that don’t show up on my dashboard but know a lot of people that trade of topstep.
They provided resolution on the problem I had which exceeded my expectation!
Getting rid of other platform providers such as Rithmic was the worst decision Topstep ever made. ProjectX doesn't compare, is unstable, and untrustworthy. Waking up early on the west coast preparing for my work day just to experience platform issues is infuriating. Can't even use order flow tools on ProjectX, such as footprints and reading Delta. GARBAGE
Mike K provided prompt and amazing assistance. I had gotten a free reset due to a problem with my order not being filled in a combine. HAPPY NEW YEAR EVERYONE I LOVE TOPSTEP THANK YOU MIKE!!!
Like others have mentioned, they removed all trading platform and forced its users to use their own platform, and when outages happened, people lose their accounts, profits. They didn't apologise, didn't compensate. Most recent was 2 days ago their dashboard was not synced, causing thousands of users not able to activate their passed combines, unable to make payout request and more. Still not fixed because of holidays and their shortage of staffs, short working hours. Their priority is not customer service and recovery period.