716
Reviews
I’m just a normal person who works really hard for their money and somehow I was robbed from this company on Sunday the 12 and I have never in my life Hurd of this company I’ve called and c complained sent them the fotos that of the charges I’m a lift driver they went in my lift account and stole 219 dllrs and I have been left with out my rent no one will help me they won’t call me or message me back what can I do can someone please reply to this! I’m really frustrated because no one will respond
the service is very greate
Quite cheap and amazing support as well as ProjectX.
I have not won a pay out yet for reasons that only I can control. Topstep is my number one choice for prop firms because they are trustworthy. When they have truly screwed up, they have integrity and they correct it. That goes such a long way with me. Their charting system is unmatched for so many reasons and an underrated feature is the risk settings. If Topstep was really trying to steal from us, they wouldn’t have such intricate risk settings. Beautiful job guys!
Shaili was very helpful for me
Garret was very knowledgable,kind and patient with me.
Topstep has some unique tools that really help traders avoid blowing their accounts. Obviously, these tools need to be configured according to the limits you want to set, but they make a huge difference compared with other trading firms.
Amazing payment and customer service
I've been trading with Topstep for quite a while, and today I had several questions about my account after the new dashboard migration and the Topstep Labs release. Bruno took the time to answer every question thoroughly instead of just pointing me to the Help Center. When we discovered my legacy passed Trading Combines weren't showing in the new dashboard, he escalated the issue to the Level 2 team. They restored all four of my passed Combines to my account and confirmed they are ready whenever I choose to activate them. Along the way, they also clarified several policy questions about passed Trading Combines, activation, and how the system works—information that wasn't obvious from the documentation. I really appreciated the professionalism, transparency, and willingness to investigate instead of making assumptions. That level of customer support gives me confidence that Topstep stands behind its traders. Thank you to Bruno and the Level 2 team for the excellent support.
Good customer support kevin helped me when i struggled to get a payout
Excellent service, great platform, and reliable payments. A truly excellent company.
everything works, paid on time, worth to be part of topstep
I needed help with a billing situation and the live agents were very helpful. I was assisted with step by step instructions and Kirk even sent me visuals.
They cancel my data lvl 2 many times in kiddle of subscription without the reason There is slippage only against you and price fill with a lot of different price than on chart and dom So there is a lot of platform issue but in some case they do something and try to help And i get few payouts already
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
SUPER HELPFUL SHAILI Shaili was super helpful in giving me a proper understanding and a solution to my dashboard glitch where i was seeing that i had 2 active accounts when i was only able to access one. They explained why i was seeing it asked for a screen recording analyzed it and gave me a timely and correct solution. Even have me some reset credits for my troubles which is what i greatly appreciate. The credits didnt make me write this review i truly did recieve great service but of course they deserve one after that. This is what makes Topstep the best platform and i will continue to blow funded accounts on here <3.
When you make a significant profit on your account and are ready to request a payout, they transfer you to a Live Account. However, the conditions on the Live Account are much worse than on the Express Account. This is something traders should be aware of before choosing this company. The conditions can change significantly once you reach the payout stage, which can be very disappointing after putting in the effort to build a large profit.
Been with Topstep for a few years now. Have had only one payout, but still improving. Not where I want to be yet, but trust me that I'll be there soon for sure. It's been quite a journey. I've jumped around a bit from time to time, but almost always have maintained an account with them. In my opinion, definitely one of the best. Always fair and decently fast customer service. Excellent payout structure and bonus incentives as you grow. No tricky rules, no denied payouts. They really want the trader to succeed. And now they've been able to get on board with instant payouts as well. Love the TopstepX platform. Based on TradingView, very smooth, well-known tools and functionality. Used to use NT, but really like TopstepX much more now. Even when I occasionally jump to another prop firm, I always quickly come back to Topstep. Just my opinion, but I have absolutely nothing negative to say. Thanks for all the hard work and continue to make this a place for traders to thrive!
Great customer support
These guys at TOPSTEP are the best in the business I’ve been here almost 3 years soon They’re looking out for their traders for real, even went that far that are giving people discounts for combines with mandatory 3/4 of the MLL , this really helped me a lot since I am a wild one, hitting MLL and losing the combines without this option,so I could have another try to it If u are not making it here, ceck yourself , it is not them Dft
best support they actually try to understand what happened and aren't money hungry and greedy like other platforms support I've had to deal with. ( cough cough alpha futures) all praise to MIke P
They said they would make thing right in January for what happened a month ago and we are still waiting for any form of compensation. I have waited patiently for weeks but enough is enough. I see the Ceo tweeting on x telling us to contact support even though he cleary stated last month when he went on stream that the company would be compensating all traders in January and would look into the tilt and missed opportunities they caused for all of their traders. And they caused a lot of missed opportunities. Now the Ceo wants you to contact support for compensation, but when you do that, they say they need video evidence or it didnt happen and they will literally avoid questions or proof you show them that they dont like and say they will escalate with the level 2 team but the level 2 team never actually talks to you and they relay messages through the first support agent so it becomes the biggest hassle to communicate anything. I was a huge customer of bottom step, maybe spent $10k plus in 2025 and then something like this happens and they act like the shadiest firm out there. I dont think ill ever be able to business with them again
This prop firm is a nightmare. Constant glitches that aren’t addressed. CEO lying on their own YT channel. Greedy people who will silence you when you speak out. Keep away from them.
I’ve been a Topstep customer for over 3 years and overall I like the company, which is why this situation has been disappointing. After platform issues on ProjectX / TopstepX, I lost three XFAs. The CEO stated that traders should give the company time until January to make things right. It has now been over a month since the incident, and there is still no clear communication or compensation. I hope Topstep improves transparency and follows through on its commitments, as platform reliability and communication are critical for traders.
My experience overall was pretty devastating, No customer support. I was not able to trade for few days because of issue on their side and when it's time to pay they won't. A ship in harbor is safe, but that’s not what ships are built for,#valu𝐞 mining..#the voyage worth taking.
I had a little issue with my re-bill and contacted support and got in touch with the coolest dude ever Nick G. Nick was quick, nice and very attentive 10000/10 in all areas <3 Give Nick a raise thank you!
topstep has been my go to prop firm, customer support has been great answering all my questions. All my payouts have been received in 1-2 business days and project x executions have been top notch. I feel for them as the negative reviews have been over exaggerated and i see no problem, the negative reviews are written by gamblers who want to make quick easy money and if they were trading like they should they would see no problem aswell.
Too many outages with their platform TopstepX. Vague communication from their swindler of a CEO. Over a month without communication how customers will be compensated for the consistent outages. It affected thousands of trader’s accounts getting blown due to their inconsistent platform. Trader’s were filled wrongly and couldn’t get out of positions.
Had issues with 2 follower accounts being instantly lost while the leader was still able to be traded to passing. The manager Shay helped me immensely in this sense, and went above and beyond to assist me without any issues, got both accounts as XFA’s due to the issue. Absolutely love this prop firm and Shay handled the situation admirably. I usually never feel the need to leave reviews, but Shay has given me a change of heart.
Been a month since the outage and this week of Jan 8 to 16 2026 again Topstepx was lagging 2 days in a row. Buggy platform and it's the only choice you have. Either you don't get filled at entry or you get immediate stopout. F tst and move on. MP is semi retired