742
Reviews
Had an eye opening experience with Nick G. He was able to have my questions answered in depth to an issue i thought i was having. Directed me to some Tutorials that would help me best use the TopStepX platform as well. 2 Thumbs up Great Customer Service
1/5 Platform launches the wrong account and calls it “working as intended” Topstep support confirmed that launching TopstepX from the Dashboard does not enforce which account is opened. A previously logged-in session can silently override the dashboard selection with no warning, no confirmation, and no safeguard. Their words: it’s the trader’s responsibility to notice and fix this after launch. This means you can click “Launch” on one account and be dropped into another — including closed or ineligible accounts — without realizing it. Support acknowledged this behavior and stated it is working as intended, not a bug. In a prop trading platform, failing to align dashboard selection with the actual trading account is a serious design flaw. Blaming users for a silent backend mismatch instead of fixing it is unacceptable. Traders should know this before trusting the platform.
They always pay. Their system is amazing. #1 prop firm
I appreciate the help from Josh last week—he was incredibly supportive and went above and beyond. That said, there are a few aspects of the company's recent changes that really don't sit right with me, and I'm not writing this review in hopes of getting any refunds or resets; I genuinely couldn't care less about that. This will be my last review on this company. It feels like the company is veering in the wrong direction. I get that there are growing pains with expansion, but forcing users to wait until the end of the day (EOD) to request payouts comes across as predatory—like it's designed to encourage impulsive trading and potential losses while funds are tied up. The whole point of the new dashboard was to enable faster requests and same-day fund withdrawals, especially for those who might want to reinvest or trade immediately. Now that's all changed without clear explanation, and support response times seem to be getting slower by the day. Overall, it just doesn't feel right, and I hope the team takes this feedback seriously to course-correct before losing more trust from users like me. If anything changes I will update it but until then I need to speak my mind.
Unlike a few other prop firms, I can feel that Topstep has the traders' interest at heart.
I’ve been trading with Topstep for over a year, and I was one of the few traders who managed to lock in a $4.50 price for five accounts. Unfortunately, my last account was canceled without warning due to their platform change. At no point did they notify me that this was happening. I understand the price is still $4.50, but what bothers me is the lack of respect and communication. As a paying trader who has been loyal to their platform, the least they could have done was inform me before canceling my account. Situations like this make it hard to trust the service. Update after contacting support After reaching out to Topstep for clarification, I received a disappointing response. I was told there was “no one higher to speak to” and that the legacy dashboard was simply discontinued. There was no acknowledgment of the lack of communication, no accountability, and no attempt to offer a solution or even a conversation. The message essentially suggested that if I’m unhappy, I’m free to stop trading with them. For a company that promotes trader support and community, this response felt dismissive and unprofessional. As someone who has been loyal to their platform and secured a long‑term discounted rate, I expected at least a proper explanation or an effort to resolve the issue—not a generic goodbye. If you want, I can help you craft a direct reply to their email too—firm, respectful, and clear about what you expect from them.
This used to be a good firm. Stay far, far away. Even if you cancel your account, they will continue billing you unless you also cancel the billing. Now, how does a company bill for an account that doesn't exist? Don't worry, TS has figured out a way. Between this and their platform issues, I'm not sure who is still trading here.
Shit company, would not recommend
Bruno H provided excellent service. He responded quickly and resolved the issue efficiently.
Not been using these guys very long now but I can say that even for myself a UK based guy, the customer service is really good and we are taken care of. There has been a few technical glitches over the past weeks which has caused setbacks but the guys do come through and give out free resets when the issue is with their systems. Respect. Thank You Nev, nice chap. Thanks, Rich
I texted the support team to help me with something and Gabriel helped me overcome my issue
I accidentally got charged for an account I didn’t know I had open so double charged and Neke was amazing In helping me out it was a quick response and quick fix they got me my refund the very next day Less than 24hrs! Best customer service and 100% recommend their firm to anyone looking for a prop firm. Yes even though they have had a few times this past year the site when down for whatever reason they still took care of everyone and show they care as a company! - Trenton Stewart
Support got way better and is rlly good with payouts, never had one denied and have good rules
Jesus provided exceptional customer service, handling my request with remarkable patience and insight. His attitude was consistently compassionate and his performance was transformative, resolving the core issue while making me feel truly heard and valued.
Payouts always fast and reliable with wise can’t go wrong with topstep
i'm leaving this review thank you to BRUNO a custumor service that help me resolve an issue that other was giving a hard time he take time and understand it and resolve it right away thank you so much BRUNO, GOD doesn't like he children crying and i will pray for you again Thank you for being a the phone with me and understand the issue right away God bless you .
Horrible company No compensation or anything my screen froze and they didn’t do anything about it they said they couldn’t refund
Once again, I’m up +$100 and when I close the position I’m -$100. TopStep will blame this on “connection issues” conveniently always benefiting them by losing the traders money. Never have I closed a losing position and miraculously gained money from connection issues. These people are scum. Off to another prop firm. They’ll get hit with a class action at some point guaranteed. Connection issues on an interface less complex than most iPhone games. Pathetic.
worked with a lady named Amber, very quick responses and very helpful. Probably one of the easiest people ive worked with on Topstep and within the trading space. Huge ups to topstep for providing a good team and service thank you.
support is really great and fast and to me, topstep is the best profirm in the market
There has been a couple of mishaps the past month. From the outages, never receiving compensation. To having live chats with live agents and feeling no one really cares. I had a chat with a man named Aaron today. He showed he really cared. The issue isn't yet resolved but he is exhausting what he can do and reaching out to help me. I've never had someone be so willing to help. I was on the verge of leaving topstep due to not having proper compensation due to the outages and my accounts getting fried but he told me to hold a little longer this month to see what will be done, and contact him again afterwards. I know it's only so much he can do but I'll hold on a little longer. Thank you so much Aaron.
Mike has helped me so much, very smart and fast with his replies. Top tier professionalism:) - riley
Topstep experienced two serious service interruptions some time ago. Apparently, the management realized the importance of the quality of online customer service and made effective improvements. Since I came to the United States recently and was worried that the change in geographical location might lead to being blocked by Topstep, I consulted the online customer service yesterday. To my surprise, they now even have Chinese - speaking customer service, and they gave a professional reply very promptly and earnestly. I'm very grateful for Laura's patience and professionalism.
Happy with Topstep. Topstep has built a solid reputation for a reason. A few things you mentioned are exactly what most traders care about: TopstepTV (~8:20 AM EST) – big plus. Having traders walk through pre-market prep, levels, and mindset right before the open helps a lot, especially for futures. Clear rules – no weird “gotchas” compared to some other prop firms. You know what you’re signing up for. On-time payouts – huge trust factor. Nothing kills confidence faster than delayed or denied withdrawals. A lot of people underestimate how valuable consistency and transparency are versus flashy marketing. Regards, Rani
Jennifer was fantastic. We all know that sometimes software issues happen, but what really matters is how they are handled—and Jennifer went above and beyond to resolve everything and keep me happy as a client. Because of her amazing support, I had no hesitation spending over $1,000 in just two days on Topstep products. That says a lot about the trust she built. Great job, Jennifer. I truly appreciate your help!
10/10 Firm and 10/10 support, Mark was extremely helpful and made things right. Would 100% recommend.
I got the honor of speaking to Jose about my situation. Was super professional and helped me get my payout information settled. Was really kind and walked me through the entire process I recommended you asked to have Jose help you no one did it better.
I have been with topstep since 2022 and I honestly must say that they are one of the best in business. I’ve always been honest and I will continue to point out things I believe topstep needs to improve on, A major issue was support wait time for me. Today I had a question about a payout and I got my reply within a few hours. Huge improvement on support, thanks to Ramez he actually looked into my situation and didn’t just give me a generic copy paste reply. I hope nothing but the best for topstep and what happened in Dec was BAD, I lost 3 XFAs and yes I was extremely frustrated, although i can’t deny topstep is at the top of the propfirm industry.
I have been nothing but loyal to topstep and have always defended them. Recently there was a rule change where u have to wait til EOD to submit payout rather than as soon as u make 150! TIM THE ENCHANTER ( discord mod for TS) out of nowhere started saying I don’t have money I’m unprofitable and have no life… customers like me on topstep are saying his ALT account is professionist_. This professionist guy called me all those things because I said why do we have to wait til EOD… lol If that is his alt account that is very unprofessional and top step should advise him! By the way at first they said it was a bug the reason we can’t submit payout right after making 150 rather than eod lol
Topstep is Best firm in Prop firms. MP made the best platform for traders to use simplified and user friendly. Tiffany resolved my issues and Happy to part of topstep trader.