742
Reviews
I joined Topstep expecting a professional and transparent prop firm experience, but it ended up being more frustrating than helpful. While the evaluation process looks clear at first, communication and support felt inconsistent when I actually needed help. Some rule enforcement felt rigid and unclear, and getting straightforward explanations wasn’t easy. That lack of clarity creates unnecessary stress for traders who are trying to trade responsibly. Overall, Topstep didn’t feel like the dependable long-term partner I was looking for. Trust and transparency are essential in a prop firm, and unfortunately, this experience didn’t give me confidence. Because of this, I’ve decided to start fresh in 2026 with a more reputable prop firm that offers clearer rules, better communication, and a smoother overall experience.
Thought it would be a good platform because of how large and popular it is had problems with the software topstepx many times and support would not be any help in reimbursing money I lost due to the platforms issues. I made an account on this just to make a review hope nobody else loses money
Please stay away from this since December 17 i didn’t get well enough assistance from support I had a balance of 10k and running profit of 4K during outages attached with video for evidence and sent to support team They escalated my ticket another team called level 2 now Still am not satisfied they gonna to forget it. I will show my video any trades and what happened to my account any one who catches me
Awful support
I bought many accounts and the website goes down CONSTANTLY NONSTOP 2/10 for simplicity, besides that do not buy if your looking to start learning to trade. Almost every time in the mornings trading goes down.
My experience with Amber was great. Issue solved in good time and kept me as a customer
I was copy trading 6 evals 5-50k and 1-150ki was 50$ away grom passing placed a trade it goes through I try and place a stop loss and it doesn't let me try again don't let me I try closing the position it doesn't let me all of a sudden within a millisecond price shoots down so much It hit max draw down limit making all accounts ineligible for funding this is the second time this has happened first when I was 150$ away from payout on 4 express accounts it crashed my 4 express accounts now when IM 50$!!!! AWAY FROM PASSING MY 6 EVALS I was trading while with a group at that time and it DID NOT HAPPEN TO THEM I fully believe THEY ARE A SCAM oh and I got it all on video because I was screen recording my session I wish I could post it here but it doesn't seem like I can
One of the worst prop firm, customer service and CEO. Took me a long time to slowly build up a 150K XFA account to $10,000 only to lose it due to platform freeze. Trent at Topstep acknowledged the outage, however, the customer service denied it and requested a video recording of the incident which I didn’t have. No where on the Topstep website it requires video recording and that is why I never recorded myself trading. In December 2025, there were three outages in one week. The CEO denied compensation and blamed outages on faster than expected growth. In other words, Topstep does not have the infrastructure capability to run all accounts and financially thin to compensate traders. It is clear to all traders that Topstep freezes platform once a week to avoid payouts. At this pace, Topstep will liquidate sooner than later.
Every time I tried a different propfirm I missed topstep. They are fast at processing payout, never refused them. Their support is very reactive and solves all issues I have… I’ve also got refund every time I forgot to disable a subscription. I’ve spent more than a year trading with topstep, and they are the industry leader for a good reason : they are the best.
I have been trading with Topstep for 2 years now and this year has been the year that I was able to get some payouts. Overall great experience with the dashboard and trading platform. Never any issues with payouts or customer support. Topstep support has always been responsive and able to resolve any minor issues I’ve had (Rachel gets a 10/10 for customer service) discord is fantastic, Topstep TV is awesome, twitter is great, MP is awesome too! Let’s go Topstep, Keep Jabbing!
My favorite prop by far! Keep up the great work! TopstepTV is the BEST!! I appreciate that Topstep looks out for its traders and its CEO, Mike, who works to move the industry forward regularly.
I had a very good experience with TopStep, their team is responsible and thorough, and really made sure I understood how things worked. I've been learning and definitely made some mistakes, but they were understanding and supportive of traders who are learning and growing.
Topstep is the number propfirm in the game. Their UI is simple and yet professional. Everything l need especially like level 2 data wich is available through their platform X is amazing. Clear rules, never denied payouts, and on top of that, due to the AWS outage, though a global problem, the Topstep team came through for their customers giving free account for both combine and express funded. I love me my Topstep
Topstep is the best propfirm out there, the only propfirm that really take responsibility on technical issues, all though thisnis not their blame. Smooth payouts, good service, good platform.
I have been trading with TopStep for almost a year. I earned my Express Funded Account in July 2025 and was also able to take my first first payout in August. So far so good. I had adapted my trading to their platform TopStepX and was very comfortable with the setup. Then bad luck struck. I lost my XFA one day of volatile trading because of my own mistakes. I then bought a fresh Combine determined to do it again. This is where my problems started. They asked me for a KYC verification as part of the process (never asked for in my earlier purchase of the combine and even during the first payout I took ). Despite submitting multiple Government issued IDs, my KYC verification was rejected for reasons not known to me. They kept asking for my passport which had unfortunately expired and not acceptable to them. As they kept threatening to close my account, I requested them multiple times to accept alternate forms of ID available for now and give me time till the passport gets renewed. However, they did not relent and closed my account eventually while asking me to get back to them once the required ID proof becomes available. I find this attitude very high handed and unfriendly. Why could they not accept alternative form of ID which is widely acceptable in my own country for KYC (called Aadhaar) and insist only on an ID which would take time to renew? I love their platform and services and have no reason to complain otherwise, however, I find it very hard to digest that they simply closed my account without giving a proper reason why an alternate form of ID is not acceptable. Not done! You have lost my respect.
The best prop firm for me is Topstep, no tricky rules, if you make the profits you'll get paid, period, no grey areas. Is very rewarding and exciting to know that if you put the hard work you'll get paid. Thank you Topstep for making this a reality.
I love the UI. I think how my analytics are recorded are nice. I don’t like the activation fee to starting an express account. And the consistency rule once trading in an express account is annoying. I love topstep x and I love the community surrounding topstep. Great site.
Guys, stay away from this propfirm. They manipulate the market to hit your stop loss
Tiffany was great, I was a grumpy A$$ and she was still cordial, polite, and respectful. She continued to help me despite my lack of care and consideration. All in all, thankful again for interacting with her :D
I’ve been trading with TopStep and recently experienced firsthand how genuinely ethical and trader-focused this firm is. Earlier this week, a global AWS outage impacted many companies, including TopStep. Because of this, I was unable to trade for most of the day. Later that afternoon, when the systems came back online, I managed to make a tiny profit in my funded account. Unfortunately, the next day that profit had disappeared due to genuine restoration efforts. I raised the issue to TopStep and shared my frustration {Bruno and Team} — and I was genuinely impressed by how they handled it. They took full accountability even though the outage was completely outside their control, and as a gesture of goodwill, they rewarded me with additional funded accounts for each one that was affected. They didn’t have to do that — but they did. That level of integrity, transparency, and respect for traders really sets them apart. It’s clear that TopStep isn’t just about evaluating traders; they’re truly committed to supporting, encouraging, and motivating them to succeed. In an industry where trust is everything, TopStep has earned mine completely. Highly recommend them to any serious trader looking for a fair, ethical, and supportive prop firm.
Not too pleased. With my account being reverted. It did put a stop to my winning streak ended up losing the account.
Topstep is a great company. They give you all the training you could ask for that's included in your subscription. They don't look for ways to not grant your payouts & they try to help you along the way to your success. The reason I gave them 4 out of 5 stars is I would like to see the drawdown on combines & express funded accounts to be static from the get go. Currently, it is a trailing drawdown until you reach 3% profits from your initial balance & then it becomes static. Once you become funded, they require a minimum of 5 trading days of $150 of profit before you become eligible for a payout. While this is totally doable, I would like it to be lowered to only 3 days. The other reason I gave them 4 out of 5 stars is in the Express Funded Accounts (which is simulated) & in their Live Funded Accounts you only get 50% of your profits. I'd like to see this be no lower than 75%. In the Express Funded Accounts there is a cap of $5,000 per payout request regardless of how much you earned. There is no cap on the Live Funded Accounts, but you still only get 50% of the profits earned. Again, I'd like to see this number be no less than 75% & I'd like the minimum number of profitable days be lowered to 3 days max. If you can live with these requirements TopStep is for you.
One of the best out there tbh
Topstep support is top notch! I don't need them much, but when I do it's always a good experience due to quality research into my concerns with detailed responses in a timely manner.
Overall, my experience with Topstep has been good — the platform works smoothly, support is responsive, and the process is generally transparent. However, payouts via Wise can take far too long. My most recent one has been pending for more than 10 days, which is frustrating and really needs improvement. Timely payments are essential for traders, and I hope Topstep addresses this delay soon.
Excellent customer service! ☺️
No one can talk bad about this firm. To me it seems like kind people are running this business. Much love to them. Can add more people for support but overall it's my #1 prop firm
I’ve written positive reviews about Topstep before so this one is not one I want to write but need to write. Topstep could be THE premier prop firm by leaps and bounds but one area that are extremely unreliable on is customer support. I am now approaching day #3 and I have yet to hear back from a representative about my outstanding issues. Calling the number is pointless… I never get through. But to have to wait 2+ days for a representative to reply to me is unacceptable. Don’t put a default message in your chat box saying “Typical response time under 1 hour” and have me wait days. That’s unacceptable. And then to when the representative finally reply, don’t have them wait hours to follow up with me again after I respond to them. As I said, Topstep could be the gold standard, premier prop firm, but their customer support response time is very disappointing… especially when their competitors rely not just on after-hours, but on the weekends too.
Great and fast customer service and really helpful.
They’re was a error at the charts after the power outage and lost my accounts due to it I tried reaching out to the topstep team but still haven’t received a response even though I was told by the automated ai message that they’ll get back to me after 2 hours I waited a whole day and still did not receive a response I thought to myself that’s fine I will keep on waiting because I do trust this firm and have been using it for a year and a half now but checked with my other trading team that had the same problem said that they got back to them and assisted to them, told my self that’s fine I will keep on waiting now I’m on day 2 and still did not receive any assistance as I’m writing this message I feel that my message is being seen but ignored which is very unprofessional I do hope they fix this issue