742
Reviews
This is in regards to my account tied to jlambujon@gmail. I'm writing to thank the support staff for their incredible every time I've ever had an issue. Individuals I'd like to call out include Tracy, Cole, Ramez, Chris, Natalie, and Joel. I've had a few issues in particular over the recent weeks related to the payout request form freezing when I hit "submit", but Cole, Ramez, and Chis in particular were so quick to get that resolved easily. I had an even more complicated issue related to some billings - the resolution provided was extremely optimal for both sides, and I'm much more excited to use the platform than I was beforehand. Overall, besides the support, TopStep has been a staple in my stable of prop firms that I have utilized over the past 18-24 months.
I have always been an advocate for Topstep and honestly lost trust after the previous outage in December. Someone from Support has actually reached out to my ticket, looked into it and resolved the issue. I was able to get my accounts back. Special thanks to Belen from Support, you have been a great help. Thank you!!
I got payout little denied 300$ but i am fine coz they dont allow DCA trading. Look if they changed it
it was all greattt this bruno guy help me out so fast about my certificate of passing trading combine
Nearly zero help from this company even though they claim to be for the trader. I was pretty much told too bad when their platform had known issues. Never again.
Refuse to pay me my 5K😬 after the long hard work and stress Stay a way from Topstep, I made 5k and they refuse to pay me . and they cancelled all of my 3 express activated accounts and my whole profile because they know I'm going to succeed Again. When I was failing they let it go but as soon as i requested a pay out of 5k they closed all 3 my express accounts permanently and the raison for the closure I had tow profile and the first one , closed long time ago.(I did have first profile but they closed it long ago beacause they were charging for a tv which ididn't agree with after I disputed the transaction they closed my account.) Becarfull. NO refund for the transactions I made.AND No pay out for the 5k I REQUESTED is that fair? , to them it is.
I appreciate Topstep for making things right concerning an issue I had. Based on some information I had seen on TopstepTV!, I sought to reset a particular account and it wouldn't go through. I reached out to the support team and with supporting evidence I was able to get my reset rather quickly. My support person was Nevin and they were very professional and efficient. I know that Topstep has growing pains as all up and coming comapines do, however, I am glad that they are still listening to and responding to their customers. Good On You Topstep!
Hey at first i didn't believe all the comments on here and wanted to try topstep myself. But to be honest i wish i never tried topstep very unreliable
Amazing support work! I stupidly sent the wrong payout information 3 times and the way Chris, Natalie and Lauren helped me was amazing and helped maintain the company's reputation as the best prop firm out there. The money is finally on its way to my bank account with the correct information this time.
They do pay out but lately the ceo has ruined the company. Removed tradovate so our only option is ProjectX, which doesn’t work at all. They are so greedy when it comes to compensating us. Can’t see why you would choose topstep when there’s so many better options
Why would anyone trade with Topstep? They got rid of Tradovate, an enterprise platform, and ProjectX is a joke that is down every other day! What a joke!
I made few payouts with Topstep. There were some pb with the last one, and I started to think they wouldn't pay me, but the support team fixed it and I was able to withdrawal. The way they found a solution to the technical pb restore trust. Good experience so far
Amazing prop firm and super supportive from start to finish
In a time and place where it’s really difficult to trust a prop firm and experience awesome customer service, Amanda at TopStep is an OUTLIER!! Literally, she educated me on how to get her what she needed to show that an error was made within the system. Then, she escalated my situation and came back with a resolution. I was able to move forward with my trading and place something in my trading journal for the future. Employee like Amanda make TopStep….TOP SHELF! THANK YOU!!
Italia was very cooperative and super helpful! Resolve my issue within a day
Topstep really upped its game on its infrastructure to handle peak-hour trading volume. The overall experience is unmatched. Notably, I requested a payout yesterday, and the money arrived in my Wise wallet the moment I woke up.
professional thieves are what the people who work at top step are. Horrible platform that has issues every two weeks and im still waiting for them to compensate me for the last one. horrible service. its probably wise to charge back all your money and move to a trustworthy firm
This is by far the worst prop firm to deal with! Their system has been screwing traders, and they won't fix the issues. Video evidence isn't enough. Be very careful when using this company. Their systems will freeze, and they won't do anything but take your money.
vandaag sinds langere tijd echt goed geholpen door support van topstep (Tracy). Was eigenlijk gewoon een fout van mijn kant maar toch snel opgelost Tracy Onals voorbeeld gesteld moeten worden hoe traders behandeld. Niet gelijk van die standaard berichten maar gelijk kijken naar de oplossing. Bedankt Tracy. Bedankt Topstep gaat weer de goeie kant op Hoy, por primera vez en mucho tiempo, recibí una ayuda excelente del soporte de Topstep (Tracy). En realidad, fue solo un error mío, pero se resolvió rápidamente. Tracy, debería servir de ejemplo de cómo tratar a los traders. No te limites a enviar mensajes estándar, sino que mira directamente la solución. Gracias, Tracy. Gracias, Topstep ha vuelto a la normalidad. Today, for the first time in a long time, I really got some great help from Topstep support (Tracy). It was actually just a mistake on my part, but it was resolved quickly. Tracy, I should be used as an example of how to treat traders. Don't just send those standard messages, but look directly at the solution. Thanks, Tracy. Thanks, Topstep is back on track.
They are the best prop firm in my opinion, payouts have always come in good time.. and much less rules than other firms. Please be careful though.. trading us a dangerous game
I honestly cannot go along with all the bad reviews. Yes, topstep had a short period of server issues which now has been resolved. However they were very accommodating and cooperative. Trades that have been negatively affected by the outage were reimbursed while they allowed profitable trades to count toward your overall profits. Accounts that were breached during that time were reinstated or if not possible you were given free new accounts. Server issues can happen. Even to the best. And in my opinion they handled it well. I’ve taken multiple four figure payouts totaling well into 5 figures. Fast payout procedures. The longest I’ve personally waited were 2-3 days. Support is quick to respond and very helpful and professional. Plus topstep has the best and loosest rules in the market. Also their platform is super easy to navigate and user friendly. Copy trading is as simple as it gets.
Support is always quick to respond with any issues and solving them immediately. Topstep is the best place to be for futures traders . Been with them for years and trust the platform fully.
I had an issue where the website for me wouldnt load on my computer but could access it fine on my phone and macbook, but i prefer trading on the windows computer. Nhat from the support team was extremely helpful and was able to sort my issue basically right away.
Still no compensation. Lost over $300 worth of accounts because of their servers, and they have turned a blind eye to everything. DONT EVER USE TOPSTEP
The absolute faceplant downfall of Topstep needs to be studied! Slippage, laggy, trading platform has been down all day so far as of today after purchasing fresh combines. IM DONE with Topstep. No more! AVOID
So Topstep has a breach exposing traders socials and info back in September and your now letting everyone know? WTF?
I had a problem with my trade copier and account but Arturo and Kyle help me out and got my 5 account back. I know they been having a lot of problem but they have a lot of member. They also been in the industry for so long and they don't erase review.
These guys have gotten a ton of hate lately for issues with Project X going down, but they have been working around the clock & making things right & optimizing their platform. Personally, I haven’t had any issues with them. I had a hiccup with one of my subscriptions, & Nick G was able to help me out. Thank you guys & I'm looking forward to getting more payouts. 🔥🫡📈
best futures prop firm in my experience i have made over 20k dollars in profit from them payments are very fast
I opened a ticket up with support about the December 16/17 outages and my mismatching leader/follower combine accounts.. they closed the ticket without getting back to me. I reopened another one regarding the same issue and if I was to be rebilled for these accounts. They informed me I will be recharged AND they've already compensated everyone for the outages. AWFUL CUSTOMER SERVICE. No support for their customers. How can you put your trust into a firm that doesn't care about you.. ONLY WHAT YOU PAY THEM.