742
Reviews
Absolutely terrible customer service
Always professional.
This company first removed all other options of which platform you could trade from. And the platform has been having issue after issue for months. They will not receive any more business from me until they bring some different options back.
The platform is plagued by many many errors. Right now I am locked into losing trade because their platform broke down. The last month has been a really bad experience. The CEO admitted that they had really serious problems with the platform and offered the customers basically nothing. They will offer your a free restart I have about 3 of these now. I would wait for this firm to work out its problems with its platform before buying a combine. Customer service is mediocre at best.It takes them 3 days to respond. My last one about a program failure I was told to take a video of my trades. This is not what good companies ask from their customers.
I only recently started an evaluation with Topstep, but my experience thus far has been nothing short of amazing. The platform is excellent, offers good execution options, and has great features to track, record, and learn. They are also supported by a strong discord, which different to others actually has some awesome people sharing, participating, and educating. On top of all that, and most important to me is the customer service. I have only had to contact once, but found them to be extremely timely, helpful, and support. I have been in communication with Gabe and Emma, through different channels, and found them both to be so easy to deal with, professional, and super friendly. This for me is just re-enforcing that I've made the right choice choosing Topstep. Looking forward to the journey with this most reputable firm.
Topsteps platform is terrible - December 17th and `18th had major issues -lost money and accounts due to platform not working - Topstep CEO said he would make it right - they did nothing but put profits instead of customers!! Not to mention the other 7 days in November where the platform did not work!!! I do not recommend using this firm at all - I have advised my discord memebers to do the same! Stay away! Thank you
I've been with Topstep for a while. I've had a Trading Combine and I recently passed my free 100K combine and now I am trading in an XFA. From the times I've had problems with trading executions due to TopstepX's connection issues, they have removed negative trades. Also, support as of 2026 is fast and helpful. Angel just quickly helped me and gave me a refund. I was part of Topstep VIP, had contact with their coaches, and they gave me the free XFA. I may have to come back to see if I can put a 5/5 stars after I get a successful payout. Update: After ~3h of a payout request, I received my money. Given everything, I must rate Topstep a 5/5.
One of the discord mods "THENASDAQTRADER" Had a very timely response with my issue. I personally have not had any issue with topsteps customer support or payout system. I will be sticking with them as my main trading propfirm until live.
very flexible company and now with the new personal they have more empathy and knowledge, thanks especially to miguel
Been funded with top step since August last year and they have only gone down hill since, terrible customer support, terrible trading platform, terrible compensation for mishaps that are their fault.
Fast support and kind people, thanks amber
Hi I trade over a year now with topstep and i am very happy with the products they offer and the service. The trading rules are simple and there is no hidden Information. The customer service is very friendly and quick to answer any questions. Especially the employee Mike K was very helpfull and friendly. I am looking forward to continue working with topstep.
Constant platform issues has lost me and others real money. And the people at topstep do not care. 2 weeks to get a no response from support. I lost money while topstepx (which is owned by topstep) had issues. I have received no compensation. CEO has only offered non-solutions. What a joke
Amber was amazing with top step support everything was good 4 stars cause project x has it’s problems but it’s good still love the website
Honestly at first i had no issues with this propfirm apart from thie rplatform being difficult to get used to at first, the only reason it isnt getting higher rating is because i was 300 away from passing my funded so i decided to cancel my rebill just yesterday, my rebill was for the 13/01/2026 so i was confident i was going to achieve this Today Monday, as soon as i cancel my rebill and try go onto TopStepx they tell me i have no acount active even though the rebill wasnt until the day after, it doesnt make sense at all. I also found it very annoying that they automatically close your trades everyday around 9pm (UK) even though markets stay open for another 2 hours or so tnis issue led me to have trades closed in drawdown even though soon as market reopened it would actually go hit my take profit
Complete garbage trading platform a customer support. Would never go near this prop again many better more reliable firms out there. Definitely take miss on this firm if you don’t want to mess up ur trading mindset days u can trade days u can’t days u can close positions days u can’t not the environment u want to be trading an they will avoid ur questions as much as they can 2 weeks min to get responses.
Let me break this down into key points: 1) Trading experience - TopStepX offers hands down the most effective trade execution and management functionality for day traders, especially if you are new to the business - full stop. You can place, manage orders and risk-adjust in seconds. Not to mention the overall risk management settings that can be applied to all your accounts globally or on individual account basis. Unless you YOLO, FOMO and/or over-leverage, there is no way you should end up blowing your account - full stop. Orders are executed correctly - if you read comments complaining about slippage, understand that there is no reality where 1 second scalps on a thin order book will close at the price you want, but that is a more indepth topic that applies to all brokers on the planet. 2) Payouts - the path to payout is the fastest in the industry and the initial payout caps are the most generous overall. TopStep is also the only firm where you can understand the rules and process within minutes of reading their account info on their website - which by the way is very easy to find because the account types don't change names every few weeks like with other firms. 3) Support - in my experience the team always responded in time (sometimes within minutes) to ensure a true solution to any issues I encountered. Not only that, every solution had an added bonus to make up for any profit, time or opportunity lost. The support team is very effective and super friendly - their request handling surpases that of most support routes we use in day to day situations, may it be your mobile comms or internet provider. 4) Learning material - have you ever watched TopStepTV and their extensive open to all sessions with trading psychologists, coaches and/or market veterans? If you take seriously your path to becoming a full-time trader then TopsStep truly offers added value for those willing to learn, study and grow.
I was buying topstep acc. every month for 2 years straight, never reached any payout.
Great customer service from Hollie B. Solves my issue seamlessly on a weekend, very appreciative on the prompt response! Good job Topstep!
*UPDATED REVIEW* 3 or 4 days ago I signed up to trust pilot just to leave a review about Topstep, after feeling like they didn't give a flying #$*% about honoring agreements with us traders if it didn't suit their current agenda. The first feller i talked to at customer service agreed it didn't seem "fair" but there was nothing he could do, he just answers phones. BUT, after being contacted by the next level up customer service I was pleasantly surprised. Josh wanted to hook me up with a couple of these, a couple of those, regardless if I changed my initial piss on their grave review... well, that alone was enough for me to feel obligated to come back on here and set it straight. I'll bang my initial 1 star up to 4 stars for the mere fact they wanted to set me straight... now I have a couple accounts I can go blow up...
As a trader looking to enter the prop space; I'm really thankful to all of you who have honestly reviewed this company and are not afraid to be honest. I'm sincerely sorry you've been wronged by them.
I love this prop firm as they give full freedom to traders, they have no rule except exceeding Max Drawdown. Already got 5 payouts from TS.
not worth the price imo better options elsewere. to reset an xfa is 500 when other places offer stright to funded for 350 and less.
back to back days with px being down. And "unrealized gains" would not be fix resulting in me not being able to have my stop losses be moved up behind profit as wanted. support said they cant fix. Wait for Jan. i demanded a 4 month refund and settled with them to self ban myself. I wont work with a company that wont make things right
Stuck with it and have been profitable lately. It took a long time but I finally feel like I have a flow thanks to TopStep affording me the opportunity to develop. I tried for years and got literally nowhere. Took a couple years off. Came back to find the TopStep offerings have vastly improved since I left. Cheaper and with less rules. I had to try. Again I was failing for a while but getting better and now I’m profitable.
if i could give 0 star that would be it. This is my second review. after all outages happend i decided to go with another firm and closed/cancelled all accounts with topstep. Turns out they still billing me for those accounts. After talking to support this girl argued with me that my accounts werent closed, after showing video and photo proof she told me she would REOPEN those closed accounts so i can have resets available. Why the F these people are charging me for things i cancelled. STEALING their customers. save yourself theres way better firm out there
UPDATE: After a few days Support gave me compensation that is better than a reset credit, they met me in the middle in between a reset credit and my XFA back. if you cooperate with support respectfully, I believe that they will make things right to the best of their ability. Thank you Topstep.
So, I had a tough time figuring out the settings and getting my lot sizes correct for the tools and blew a couple of accounts when I should have used the practice account but I didn't know it was available. Anyways, that was my fault but I reached out to customer service and explained the difficulty I was having and they gave me a reset for my 150k account which I'm very grateful. Thank you for being a solid platform and trading source!
Never ending platform issues, slow support, auto charged me for subscriptions, and didn't even reset the account.
Topstep remain the number ONE on future market market despite of their platform issue, We believe that the CEO will fix it and make it right. Thank for the lock setting feature, we know more are coming