1406
Reviews
As always, prompt response. Issue resolved.
Positive: no long waiting time. Friendly staff. Negative: could not provide a swift response and not expected to revert back within the same day. So, overall assessment will need to wait until I see if the issue I'm facing has actually be resolved (and how swiftly).
Imanchi was helpful and patient
Customer service (Vivek) was great. I had issues with depositing my funds for the first time, CS responded quickly, gave detailed explanation on how the processing works and what to do next time to ensure a smoother process. Thankyou!
excellent guy, very helpful
very helpful, efficient!!!
Quick and thorough help gaining acces from web application
customer service rep was straight to the point and helpful
We opened a joint bank account, and and our account has been blocked for months. They failed to process information we provided 24 hours after they asked for it. Extremely bad service, put your money elsewhere!! (Signed : a GP and radiologist from Belgium )
Had a long telephone conversation this morning with Mukesh Singh, who was extremely patient and extremely helpful. Thank you again, Mukesh
Aditi has done a fantastic job but there are one thing which can be improved. If we ask various points and when there are no system possibilities of doning the same, the person should be recetive to note down the points and ask Saxo bank managment to implement some solution by which saxo bank system and interface can be improved.
Very precise and swift respond. He listen and understand clients need and solve the problem swiftly. Very satisfied experience.
Responsive and helpful.
Live Chat support and Cases support for SaxoTrader is very poorly organized, and I see it for last 5 years without much improvement. My latest example, which is complete repetition of previous experiences: got request (new Case) to provide updated EU Residence Permit details, provided it the same day, attaching to the Case. No further follow-up questions from Saxo, the case remains open for 1.5 months. While trying to increase my exposure at SaxoTrade platfrom, getting message that my account is restricted - again, there is no any way for me as a client to know that, because I provided all required information, don't see any follow-up requests, no highlights in my Account to see anything about being Restricted. Then, I open LiveChat, trying to figure out the case. Get Live Agent in there. The agent says that need few minutes to figure out, disappers, I'm getting auto-message that the Chat will be closed due to inactivity, trying to keep it Active for 10-15 minutes, posting some general messages like "keep it active, I'm waiting for Agent to respond", but eventually Chat is being closed. I'm back to Chat Bot, who suggests some knowledge Aricles to check and asking if I want to chat with Live Agent.... I initiate conversion with Live Agent - who is a new person, who asks how can she help me... The end of our conversation is that Agent escalates that to "Renewal Team", which is unfortunatelly isn't much available because of holidays season and will hopefully respond next week... So, I guess I gave here a glumpse of how I feel myself after such Customer Experience. My overall feeling that Case Management process is a black-hole, and nobody is reading any responces here, Live Chat is aimed to kick you off ASAP, and the only working process is setting up Restrictions on client's account, without any notice though...
He was in constand communication with me, and was of great help throught live chat and on the phone.
I had the problem link my account for withdrawing. Only a short while after I submitted the ticket, Vivek who is customer service in Singapore called and explained me the cause of my problem. After I submitted more information and some document, they took only another day to fix my problem. When the problem get fixed, the same customer support called to update me that my problem was resolved successfully. Kudos to their service
Anna was courteous and professional throughout.
Again Saxo nightmare... I asked how to attach a file as it's not possible in the chat as I can't find the button 1. the agent asked how he may help me without reading what I had written 2. he asked me what time of document. I say statement for withdrawal to external account 3. he tells me how to request for a new INTERNAL account... I had spoken about EXTERNAL 4. Then he tells to attach the document. Hey, that's the whole point here! How to attach a document. There is no such button... After maybe 20 minutes, he gave me the answer... at least Saxo, you will ask me who I am and want to refer to the chat. Unfortunately, you don't communicate chat reference numbers therefore I just can't help you. Just look for who made this request right now. I still stay with them... Dreadful experience.
Great speed and efficiency in addressing the problem
Awful, the worse trading platform i have ever used!!!!
Thet have wide range of assets to choose from including a large selection of bonds.
Shivanki was exceptionally clear and concise. Was very patient. Great job
Prompt, courteous, helpful.
Great service from Fabian at Saxo Singapore to resolve my account re-opening issues. Thank you.
Jaya solved my case super-rapidly and being very professional and friendly I love SAXO support
My enquiry was promptly addressed & issue resolved within the day.
Response was quick and solution-oriented. The issue was solved, and my case was taken seriously.
Mr. Vivek sounds very polite and friendly. He assisted my queries promptly and provided me with the necessary information.
Great customer service
After willingly agreeing to investigate my enquiry, I was very pleased to receive a positive and satisfactory outcome. Many thanks following up the issue and reporting back and in demonstrating willingness to provide excellent customer support.