267
Reviews
I moved from Saxo overseas to Saxo NL - did the local KYC, deposited funds. Account immediately locked as Saxo wants to review source of funds. supporting documents provided, have been chasing them ever since cannot deposit, withdraw, or trade. unacceptable process, timelines and service quality.
Fifteen thousand pounds worth of shares have disappeared from my account and Saxo have had seven months to come up with an explanation. None has been provided despite many hours working on there communication systems. They are now ignoring me . Do not trust this broker
The support is quite well structured. First through chatbot, and when that did not work, a live support through chat was provided. When that also did not resolve the issue, the support (Aditya) called me, I provided screenshots and he solved my problem. Also explained some features of Trader Go that I was not aware of. I did not have to wait much for support to come.
Lenka helped me today on chat very helpful - the last few days the chat team haven't been helpful finally found someone who helped me with issue
I experience the same story as mr dries van den Brande with the shared account. Till now i haven’t received any usefull response. I takes allready 1 month. I’m losing my patience and confidence for this “great” product/service.
Do not trust this broker !! at all !!!! Thanks to “ 𝘁𝗿𝗮𝗱𝗲 𝗰𝗹𝗮𝗶𝗺 . 𝗢𝗿 𝗴” I was able to retrieve £249k without any problems and delay. Highly recommended
Great customer service, and very helpful with the information and now i will saved some money while i invest!
Very patient, explained everything very clearly
Trail step need two minutes or less to explain. Obviously, she didn't enjoy question and sent mail. If you don't want to resolve issue, call the meeting or send mail. However, it is much better than with IBKR, where waiting time is 0. to 1.0 hour.
Bettina was diligent efficient kind and communicated clearly and precisely. She demonstrates excellent communication skills and client orientation, the service level provided was very much appreciated
Magdalena took time to handle my request and notified me once completed
Absolutely Shocking service! I Sold some covered calls (meaning I already hold the shares, can not get margin called) for the exact reason that Saxobank advertise on their website which is 'To generate a passive income on stocks you own' However, and totally at odds with what they clearly state on their website, they are now withholding my premiums as margin so I can not withdraw the premiums or use it to hedge my positions or to make other trades. All other 'legitimate' brokers will let you withdraw Covered call premiums because they are exactly that, COVERED. I will be transferring my account to another broker. I will also be contacting the Financial Ombudsman service (FS0)
I connected with John who was extremely helpful and diligent in addressing my needs. My request was to add a couple of indicators to Saxo's charting. I noticed that some other platforms offered quarterly and yearly pivot (traditional standard). I require these for my technical analysis and informed John. I was very pleased to learn of the high standard of service that Saxo was able to accommodate this and would take only a couple of weeks to be implemented. John has been updating me and provided exceptional service throughout. I am a happy customer :)
The agent was helpful
Straightforward trading, low fees and a lot of convenient company information and market analysis
Very useful service. Prompt and reliable. Probably the best on line service.
The platform is easy to use and presents good value for the performance offered. I also use other Platforms and can say that although a little cheaper than Saxo, they do not offer the same level of detail.
Excellent Platform - quick and easy to learn how to get around, add stocks that are of interest, place orders etc. There is a lot of info provided in each share, plus daily newsfeed within each stock. Reports are excellent, and cost are very competitive.
Vivek was incredibly help and appreciated his help to quickly bring my issues to resolution. Phone calls didn't take ages to connect to help desk as well which is always a plus.
TRUE-SIGHT-LEGAL treated my situation seriously, communicated clearly, and delivered results I got $59,000 back safely.