1297
Reviews
Knowledgeable & sorted issue out in a professional manner
Jaya was knowledgeable, efficient and identified and got to the root of the problem quickly. Thank you!
I've had an account with Saxo Bank in Singapore for at least 12 years. My experience during this time has been entirely positive. Trading stocks is inexpensive and seamless. I'm not a trader, but rather a regular small investor with minimal portfolio activity for the past 45 years. However, in recent months, my positive experiences have turned into a nightmare. Saxo is demanding that I provide detailed information about the origin of my assets, otherwise my account will be blocked, which they have already done once, resulting in financial losses for me. Before becoming a Saxo client, my investments were held with several banks and asset managers in Europe and Singapore. When I sold securities, the proceeds were transferred to Saxo. Stocks were also transferred, depending on which was the most cost-effective option. So far, so good for many years. But now they are asking in detail about the origin of the transfers. "12 years ago, you made a security transfer of USD x,xxx,..." Saxo is requesting proof of where the money came from and how it grew to this amount over the years. How am I supposed to know that after so many years? "Please take a moment to update your information to ensure that you maintain uninterrupted access to your account." It's not about a moment, but rather 20-30 hours that I, an elderly, visually impaired man, have been desperately trying to comply with Saxo Bank's half-baked demands. I acquired my wealth over 45 long working years through savings, inheritances, and above all, interest and capital gains. Saxo is now demanding precise information about the deceased, the will, etc. My father died more than 30 years ago, and I no longer have any documents related to him. I have since moved to another continent and destroyed this superfluous paperwork beforehand. I must advise you against this bank, because the department that sends out these threatening letters probably doesn't even read my replies. Then comes their AI-generated response, a standard reply that refers you to their help articles. Besides this, there's a department that offers help with other problems, often staffed by friendly women. But there seems to be no communication between the departments. Perhaps they're even located in different countries. Overall, the service is very slow, answers rarely come sooner than a week, and it's not at all customer-focused. At 81 years old, I'm reluctant to switch to another bank. Never in the past 60 years have I been treated so poorly by a bank.
I had an issue with my account. I called at 8 40 AM and Aditi managed to get me all the details of the problem by 9 15 AM. She also followed up on all my questions outstanding, keeping me updated, telling me openly that it may take a couple of days and reverting to me promptly. Very grateful to Aditi for her help
My question was answered and the steps necessary to resolve my problem were clearly outlined. Having followed the instructions provided, my problem was resolved.
Very user friendly platform, good rates, very well regulated broker and excellent customer support.
I got the help i need from customer service
Miles better than your HL, AJ, Interactive or IG. Professional and personalised account management for serious investors and traders. Very positive changes since the recent Safra acquisition. Special thanks to Lucy for doing a great job !
Recently set up a trading account with Saxo. Great introductory call that sorted out all of my queries and needs to move forward.
I made a panic call to the customer support at Saxo. Pranav made sure that I clamed down first. I explained the issue and he explained me what they would do and what should I expect in the coming moments and also days.Assurance from his side made me feel confident that the problem would get solved. The instructions on my next steps were also clear and I did receive prompt responses from him. In the world of chat bots and almost no human interaction, I really thank him and the entire team for being patient to understand the problem, providing empathy when needed, being human despite being absolutely professional.
The Saxo trading platform is suitable for both investors and traders. It offers a broad range of instruments spanning multiple asset classes and currencies. With a clear layout, it is reliable and easy to trade and includes detailed information and research on the markets. Their customer service is particularly responsive and helpful and is backed up by supportive relationship managers. Low execution costs generally are allied with extra benefits based on a client tier system. I have been with Saxo for many years and highly recommend them.
UPDATED 15 JUL 2026 *After giving me an impossible deadline to submit documents and then restricting my account, today I learned that it's going to take significant time to get the compliance team to actually look at the documents they asked for. I am grateful for my account manager but shocked at how Saxo's compliance team manage accounts and resources. I have a brokerage account with Saxo and recently received a request for additional compliance documents. Saxo gave me only three days to respond, despite the fact that the documents they requested take at least five working days to obtain. I explained this and was told that my account would not be restricted because I had not been given adequate time to provide the documents. I also spoke with my account representative, who assured me that this would not happen. Despite those assurances, Saxo went ahead and restricted my account anyway. This is extremely frustrating and concerning. I have no issue providing compliance information, but clients need to be given a realistic timeframe, especially when the requested documents depend on third parties and cannot physically be produced within Saxo’s deadline. I am asking Saxo to resolve this immediately, remove the restriction, and process my documents as quickly as possible once submitted. This could have been handled reasonably, but instead I was given an unrealistic deadline and then penalised for something outside my control.
I have switched my account from another provider to Saxo Bank and have been dealing with Jacopo who has helped me all the way. He has been extremely helpful and professional throughout the process. My initial experience suggests I am dealing with a professional and motivated people.
Ritika was a superb advocate for my interests as a client while also representing Saxo perfectly. She should be commended for her adept handling and quality of care to Saxo clients.
Easy onboarding, broad range of instruments, and a friendly follow-up call within days of getting set up.
Very friendly and competent communication. Jaya could support me on different matters. I can highly recommend her.
Above and beyond. I know people might think this is one of those false reviews, but Saxo really spent time helping me learn the app and I wouldn't go anywhere else tbh. When people demonstrate genuine care, it really makes a huge difference.
Too many fees Overly complicated Very poor customer support There are many better options out there Just avoid.
Shivangi was very kind and helpful
It was very easy to open an account and so far, I received quick and great support from the Saxo Bank client service team whenever I had a question
No matter what password i put in i cannot reset my password, no easily identifiable way of contacting support in Australia 17286817 - Userid
2 Factor Authentication is not working on portal login, and you can’t register new devices. This has been a problem in couple of months. I called the Saxo support - they knew the problem - and were working on it. I take my security much more serious than Saxoinvestment - specially when it’s about banking. Good bye Saxo
I've been using them for years. Key good points include: - Good range of products and markets - Flexible range of currencies and margin lending requirements - Low trading costs and custody fees - Responsive and supportive customer service
Access to full range of financial products across global markets / derivatives including options. Cheap and convenient
Reasonable deposit requirements, wide breadth of investment vehicles. Relatively low fees and good speed of execution. Easy platform use.
I like the service at Saxo, always helpful!
Excellent customer service support from ViVek. He was very knowledgable with all queries and concerns with regards to setting up an account . He was also prompt in following up the account set ups and followed up with a phone call to inform me account was all ready. An overall pleasing and helpful experience. Highly recommend Saxo and their customer support.
I was amazed that they treated my covered call as naked call. They explained that according to their risk policy they have to withhold cash in value of loss on sold options like to protect me...
She was really helpful. I felt secured with the code sent to my screen after logging in. She was fast to find the answer to my question. I was satisfied with the answer. I appreciate the help a lot.
His patience and understanding