QuantumFX (General Branding) EN

Markets.com customer reviews

Updated: August 2, 2026
Markets.com
Views768
Summary
Customers’ experiences are mixed: many praise individual support staff for being fast, helpful, polite and educational during onboarding and account setup, with several named advisors receiving strong positive feedback. At the same time there are abundant serious complaints about delayed, denied or indefinitely pending withdrawals, repeated requests for bank statements and personal documents to “verify” accounts before allowing withdrawals, abrupt account closures, and alleged withholding or loss of large sums. Several reviewers call the broker a scam, citing easy deposits but difficult or impossible withdrawals, repetitive generic support responses, slow or unresponsive case handling, and poor transparency. Other issues include deposits not appearing in trading accounts, long and frustrating verification processes, limited available stocks, and support staff sometimes lacking clear product knowledge (spreads, account types, commissions). One reviewer reports a breach of an Introducing Broker agreement with unpaid commissions and manipulated terms. Overall the service is inconsistent: some very positive individual interactions, but recurring systemic problems around withdrawal processing, verification requirements, transparency and contractual/financial disputes.
Zala Narvirsinh
13.07.2026 | 06:18

I Deposit 10000 INR on 7th July 2026b, Money Got Debited from My Bank Account, But it didn't reflected on my Trading account , I escalated this issue to Support Its been 1 week still they have not made any Solution, I reached Them via Live chat again After 1 week and They are saying That they have not received Funds , I made Confirmation from Bank That transaction was Successful And Completed but this broker is Lie , Broker is denying my Deposit

Linda Wainman
03.07.2026 | 11:16

I had difficulty with support initially but eventually received a call from Noni, and she has been outstanding.

Erdem Boranhan
28.05.2026 | 14:50

Customer Support was polite and kind, however, they could not answer simple questions like spread, account types, commissions, my impression was they had no clue on what i am asking about. I instantly pass as a broker option when they told me 30 pip raw spread xauusd spread. Probably he had no idea what I was asking

Tran Van Duy
13.05.2026 | 12:58

I am writing to report a serious breach of contract by Markets.com concerning our Introducing Broker (IB) agreement. Despite my full compliance in referring clients, Markets.com has failed to honor the agreed PnL sharing and commission structures after client losses occurred. Specifically, the platform has withheld due payments and manipulated agreed terms without transparent justification. My attempts to resolve this through their support have been met with unsatisfactory responses. I have all supporting documents, including the signed IB agreement and transaction logs, ready for investigation. I request Markets.com to immediately fulfill their financial obligations.

Seriano
30.03.2026 | 18:17

Fast customer service. My little problem was solved in no time.

Tobias B
25.03.2026 | 14:03

Wonderful customer service, got so much help. WONDERFUL

customer
12.03.2026 | 12:37

The response was prompt and fully helpful.

saba
11.03.2026 | 13:03

Always ready to help :)

John Doe
07.03.2026 | 02:20

Scam!!! Do Not Invest!!! This company wants you to upload personal bank account details inorder to "Verify" your account. Customer Support insists that you upload personal bank account information to "Verify" your account. Before you deposit any money in an account, know that this company will only allow you to withdraw once your account is "verified" after uploading personal bank account information in your Bank Statement. You can deposit into an account but you cannot withdraw until you upload Personal Bank Account Information in your Bank Statement for "Verification Purposes". SCAM!

Jure Cec
26.02.2026 | 12:20

Very fast and helpful customer service; however, I would like them to have more stocks that I could trade. Some among S&P500 are not on markets.com so could not be traded.

Abrar Ahmad
30.01.2026 | 10:17

Text (English): My experience with markets.com was very disappointing. I faced problems with my account and the withdrawal process, and the platform was not transparent. Customer support was slow and unresponsive, and my issues were not resolved properly. Communication was unclear, which caused frustration. I hope they improve their transparency, support quality, and response time.

Ramandeep Singh
19.01.2026 | 06:30

MT5 1012715 I have been trading with Markets.com and currently have earnings of around $57k. However, I have completely lost trust in this broker due to their inability to process even small withdrawals. I submitted a withdrawal request for $900 on January 7, 2026, followed by $100 on January 8, 2026, and another request on January 14, 2026. As of today (January 19), all requests are still "pending." The support team gives the same copy-paste response every time: "Sir, we understand, and I have just escalated this again. We sincerely appreciate your patience... please allow us to receive feedback first." Meanwhile, my Relationship Manager has stopped replying entirely and has been silent for the last 5 days. It feels like they only care about accepting deposits. If a broker cannot process a withdrawal of roughly $1,000 without weeks of delays and excuses, how can anyone trust them with larger funds?

Mary J
18.01.2026 | 01:33

I am eternally grateful to Zent ri Coups, who recovered my lost funds and kept me from falling apart.

SHIV RAJ KUMAWAT
17.01.2026 | 18:35

Account Number: MK3523013 I had a very bad and shocking experience with Markets.com. This broker has withheld my hard-earned money of 25,175 USD and is not processing my withdrawal. At the time of deposit, everything was very smooth. Their team was continuously calling and encouraging me to deposit more funds. But when I requested a withdrawal, the real problem started. They are delaying my withdrawal without any valid reason, asking for repeated documents, giving automated replies, and sometimes not responding at all.

Per Monsen
16.01.2026 | 18:21

I had mixed a quite few accounts and could not solve this myself. You where very helpful and fixed it fast and to my fully satisfaction.

nick brooker
14.01.2026 | 14:03

Great, speedy service from Ola. Thank you.

Mehmed Rufat
11.01.2026 | 12:52

I want to thank Louis! He helped me a lot during my registration and explained me everything in details

Ali Ishap
17.12.2025 | 11:26

Louis W. Such a helpful guy, really helped me to create the account and connect to my mt5. Great guy!!

Kevin Espinosa
09.12.2025 | 01:46

Not good enough, Zinénsis investment serves me far much better.

softhrane
02.12.2025 | 19:34

Very competent and pleasant service

Emircan Sari
21.11.2025 | 19:48

I am writing regarding my MT5 account registered under login number 1010168. My withdrawal request of $2112 has not been processed for over 3 days. No explanation has been provided, and customer support has been responding with repetitive, generic answers, effectively ignoring my concerns. Despite all my polite inquiries and efforts, I have received no meaningful response and have been unable to reach any responsible personnel. Furthermore, although I have deposited and withdrawn funds multiple times before, and even experienced several prior losses, this withdrawal request has remained unprocessed without reason for more than 3 days. Markets.com is unjustly holding my funds, causing significant inconvenience, and has ignored all my repeated attempts to resolve the issue

David Suping
14.11.2025 | 15:31

Dont even try trading with Markets.com... They are a scam broker. They have a very easy deposit process but when it comes to withdrawal they make it very difficult. They are a B broker meaning they expect you to loose in roder for them to make money. When you win they loose money so you are bad for business and it will be very diffucult to withdraw funds

Ahmed A
04.11.2025 | 18:22

Great support

Jon Sommer Hansen
31.10.2025 | 14:22

Very good support. I spent a very long time with uploading documents for proof of adress. But support was very patient, and guided me trough it. It was my fault- but the helped me untill it succeded. They were very polite and nice all the way

Hiba aicha
30.10.2025 | 17:39

C'était un grand expérience. Thanks for account manager ossama great job continue. Trustworthy 👍

Ali Ghuloom
30.10.2025 | 17:33

I dedicate this review with honesty to Mr Oussama, who is excellent supportive, dedicating his time and effort to provide a guidance, support and motivation, with long relationships with markets.com for past 8 years he is the most person shifted the dynamic relationship between markets.com and the clients.

thomas Ivings
29.10.2025 | 15:50

Marcus Phun was a excellent Advisor, open communication was a key part of my learning experience from the first to the last meeting and always knowing what was going on and always knew how to advice and educate, continuous reassurance caused me to focus on the things most forget about. The time and effort spent and taken was a huge help and a big impact on my learning curve. I am very grateful to have learnt from him. Thank you for all that you have done.

Liam Venkanna
29.10.2025 | 12:20

Uma was so helpful in helping me start up She spoke amazingly and clearly and I will constantly look for her to help me

Sarah Newman
25.10.2025 | 21:46

I was on the verge of losing it all, but Zent ri coups came to my aid, and I got my funds back.

Eyup Yuksel
22.10.2025 | 17:02

They prove every day that they are simply the best. Special thanks to Raman — and of course, the rest of the team is also incredibly helpful and quick to take action. Deposit and withdrawal speeds are excellent. Wishing you continued success!

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