Interactive Brokers customer reviews

Updated: March 21, 2026
Interactive Brokers
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Summary
Interactive Brokers (IBKR) receives mixed feedback from users. Many appreciate its low and transparent fees, wide range of investment options, advanced trading tools, reliable platforms, and competitive prices across global markets. The platform is considered trustworthy and well-suited for experienced investors due to its depth and customization options, though some find it complex and reports confusing at first. Positive comments highlight efficient order execution, good returns on accounts, and a convenient mobile app. However, numerous clients criticize the poor and unresponsive customer service, long waiting times for account permissions or withdrawals, and occasional account blocks without clear communication. Some users also note technical issues with the website and login process. Overall, IBKR is praised for its robust trading capabilities and pricing but is often faulted for inconsistent and inaccessible support.
Gino
07.11.2025 | 11:47

Withdrawal is increasingly worse. Always slow speed to open and many bugs / un-needed verification in process , that we can even have a normal withdrawal

Hyeyun Park
07.11.2025 | 08:50

Application is easy to navigate and user friendly. They provide information on most of the stocks and are good on sending updates.

Adrian McCall
07.11.2025 | 08:13

Simply the best brokers for dealing on markets worldwide. Exceptionally fair pricing in terms of commission and FX (where most brokers will sting with a vengeance). The IB platform is aimed at professionals so retail investors might struggle with the interface a little at first but perseverance will be rewarded. Occasionally I have found some very small cap AIM shares unavailable for trading but in general IB is my go to broker.

G. G.
07.11.2025 | 07:58

reliable trading little but always with IBKR always reliable execution for 6 years now

Lim
07.11.2025 | 05:49

Good apps experience. There is no lagging or major issue with the interactive broker apps, the interface is great. There are even good follow up form the team to improve the apps experience.

Jeanni Andrag-Coetzee
07.11.2025 | 05:48

I can do mostly everything on the website I need little support, all the reports are customizable and easy to use. When I did need to do a bespoke activity - account transfer - the staff on the phone were excellent and were able to assist, my case reference was saved so I did not have to explain the issue over and over.

Michael Gourin
07.11.2025 | 02:12

For a regular trader/investor, you have everything you need. Easy to use, reliable and complete platform.

Herr A
06.11.2025 | 23:48

Good: Execution is good, easy and reliable, orders can be routed by choice, order fees are not high. Tax documents are not correct for every country, so expect to do it for yourself. Some chart features could be in a more precise and better readable way. Bad: Margin rates are calculated bad and not understandable. Example: A company whose market cap today is being backed 90 % by cash gets over 50 % margin rate and more, which can be problem in downtrends. It gives the impression, that IBKR takes the side of shortsellers and likes to get exactly those shares, because other much more risky companys get a 0 margin at that moment.

ker Ou
06.11.2025 | 23:34

I tried to change my account to TOD, submitted the TOD form o n 6/12/2025 and on my inheritance page still shows pending upon approval up to today (11/6/2025). Tried to talked to the customer service 3 times and it hadn't been changed.

John S - Texas
06.11.2025 | 23:14

Flexible, easy to use trading platform with mobile app as well. Low cost commissions and market data. Easy to transfer funds to/from account. Have been a customer for over 10 years.

Roland Jacob
06.11.2025 | 21:38

Everything is OK for what I need

Rick Pettyjohn
06.11.2025 | 21:26

The person who helped me with my site access problem did fine but I was not really happy that I had the problem in the first place.

John P Dunham
06.11.2025 | 21:10

I like the trading platform. It works well, and provides a lot of information on screen, without doing searches. I hate the customer service. Although, it seems to have gotten better recently. The people answering the phone rarely know the platform as well as I do. Often, I can tell they are guessing at the answers to my questions. The conversation often goes like this: Me - I've having trouble with so and so. IBKR - "You should do XYZ". Me - "No, if I do XYZ , thus and such will happen". IBKR - "Oh, you're right. You should do ABC." And then it goes on like that until I give up and try to figure it out myself. But, my biggest complain is it is often very hard to transfer money INTO IBKR. I'll submit an ACAT and it doesn't go through. The client calls their custodian and is told the ACAT was rejected by IBKR. I call IBKR and either they aren't aware of the ACAT or they say the hang up is with the outgoing custodian. Neither custodian can tell me what the actual problem is. It's infuriating. I have lost clients because we couldn't get their damn money transferred into their IBKR account. I'm having that problem right now, and the outgoing custodian is SCHWAB! How can IBKR and Schwab not know how to work together? There should be a person at IBKR that I can call and say, move this client's money to IBKR and that person will stay on task until the money is transferred. This is a IBKR system problem, not a problem with any individual employee.

Patricio A Yon
06.11.2025 | 19:25

Excellent professionals, services and technologies.

David O. B. McKitrick
06.11.2025 | 17:47

IB has a great interface, good tools for option strategies and reasonable comissions

Paul
06.11.2025 | 17:02

Customer service has degraded over the last 5 years. I never reach a human when calling and have to leave a message. Callbacks are unpredictable.

Volker Habermann
06.11.2025 | 15:49

IB provides an exceptionally powerful trading platform, especially for investors who want to trade on local exchanges worldwide, even penny stocks! There's practically nothing that isn't available through IB. As a private investor, I value IB more than any of its competitors because the platform offers access to markets and tools that are usually reserved for professional traders!

Ao
06.11.2025 | 15:41

The good : breadth of offer, reasonable fees, quality of execution The very bad : no IFU (tax form) for France The bad : no easy way to access non-UCITS ETFs for Europeans (and no providing of UCITS-equivalents for non-UCITS ETFs)

Jackie Clove for acc. U
06.11.2025 | 15:31

The person I talked with on the phone was kind and seemed helpful (although I was told beneficiary care would contact me very soon, and it has now been about a month, and I have heard nothing). I have no problem with the person I talked with on the phone, so I'm naming the review "estateprocessing@" since that email address is who I am reviewing. I am including the date of my first email to that department.

Alina Yukhymenko
06.11.2025 | 15:25

have been using IB for the last 5 years. The best broker for me. Very responsible and reliable. Never had any issues with selling when black swant events happened. E.g. Robinhood and a few others were not working during AMD 40% jump last month, so many people were not able to sell options immediately and lost potential gains

Lothar FOHMANN Dr. Dr.
06.11.2025 | 15:21

When I applied for an IKBR account in 2020, there were some issues with the international transfer of assets from a German bank to IBKR UK. Since then, I never had any problem. All my questions were answered in a very competent, friendly manner and in "fast mode". Kudos.

Moritz Holzmann
06.11.2025 | 15:18

Very bad handelability, very old school interface, intense data consuming. Charting, handling orders everything on this programm is extremly bad, it does not improve if you use the TWS or desktop app or aything. The Apps need to be reinstalled many times and still have problems, where the interfaces or settings or some other important toolboxex suddenly vanish and don't come back. I recommend to not try IBKR ever, just focus on other Apps and brokers.

ironsparrow
06.11.2025 | 14:39

Very good software

Victor
06.11.2025 | 13:51

Most relevant information are disclosed diligently. Execution is seamless.

Lorenzo Scrocca
06.11.2025 | 13:48

Platform is easy to use. Commissions are competitive and there is a wide variety of products and services available.

Kurz M Ndandu
06.11.2025 | 13:16

Excellent Trading Platform for Active Traders I really like the mobile platform — it’s clean, fast, and easy to use. The cash interest rate is one of the best out there, and for option sellers like me, it’s ideal. Margin rates are very competitive as well. With the Pro Lite plan, you get free market data, and I added a few affordable data packages to access real-time options pricing. Overall, it’s been a great trading experience.

James
06.11.2025 | 13:16

While the tools are not the most advanced and some of the output can be a bit confusing (including weird revaluation sometimes on FX which isn't real but just seems to come back a day later) the overall interface is fine and the ease of execution and cost you pay are just excellent

Felipe
06.11.2025 | 13:03

The best broker for stocks and options

Felix
06.11.2025 | 13:03

The high reliability in the operative, low cost and broad alternatives of products (stocks, options, futures, bonds...) and markets that can be found in your platform.

Omer
06.11.2025 | 12:59

Good service, trusted, good products and prices.

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