Interactive Brokers customer reviews

Updated: November 13, 2025
Interactive Brokers
181
Summary
Interactive Brokers (IBKR) receives mixed feedback from users. Many appreciate its low and transparent fees, wide range of investment options, advanced trading tools, reliable platforms, and competitive prices across global markets. The platform is considered trustworthy and well-suited for experienced investors due to its depth and customization options, though some find it complex and reports confusing at first. Positive comments highlight efficient order execution, good returns on accounts, and a convenient mobile app. However, numerous clients criticize the poor and unresponsive customer service, long waiting times for account permissions or withdrawals, and occasional account blocks without clear communication. Some users also note technical issues with the website and login process. Overall, IBKR is praised for its robust trading capabilities and pricing but is often faulted for inconsistent and inaccessible support.
Thomas
27.10.2025 | 07:53

Great tools offering advanced trading features. Good prices.

Toya Hart
27.10.2025 | 00:09

I have been with them for quite some time and never had trouble before, but now that I'm trying to take my money out, it's been nothing but frustration. It's been a long wait with no success, and even trying to close the account feels far too complicated. Finding century100 was one of my best decisions. They truly pay, and everything runs smoothly now.

Douglas c outlaw
26.10.2025 | 22:06

Do not engage with this platform, you will end up losing all your money.

My funds got stuck at verifying during withdrawal, and support is not helping. No updates, no timelines. STAY FAR AWAY!!!
 The plan listed above on Grand scale 's trading are really affordable unlike this company.

carlos
26.10.2025 | 17:02

answer all my questions

Andrei
26.10.2025 | 16:46

A very convenient mobile application. A broker I trust

Clinton Madore
26.10.2025 | 16:34

I joined because they promised low costs but that changed the moment I had an issue. Everything suddenly became expensive and frustrating. I can't reach anyone for help, not even after paying them heavy commissions. Their tax reports are a nightmare, full of mistakes. Every time I think it can't get worse, it somehow does. I like the way Macrotory AI works. they keep me informed and I can access my money any time I need them.

Ricardo Berrettoni
26.10.2025 | 12:49

The platforms they have developed is very useful. Anyway, I would go to have someone to consult anytime all the time i need to operate. Perhaps, through a chat in the same platform or something like that.

Kosta Calligeros
26.10.2025 | 04:40

Great pricing for trades, very powerful UI though sometimes difficult to navigate. Extensive access to multiple markets. FX trades are the most competitive in Australia by a long shot. Customer service can be a bit difficult to access but they are there and

Lou Denel
26.10.2025 | 03:06

Although it may seem like a complex and daunting brokerage site, it is also the most intuitive and user friendly brokerage site around. Easy to navigate and informative at every stage of a trade and extensive options to customise layout.

Mehmet
25.10.2025 | 22:45

Out of the blue I'm asked to provide documentation how I earned or saved the capital which I had transferred to you 5 years ago. I didn't. have the time and my account was blocked. Also I can't find any number to call you if there is one it is in Switzerland. Terrible service. I will close my account an leave as soon as I find a new broker.

VALERY JOST
25.10.2025 | 19:59

Service is excellent. Prices are good. Even on European markets, there is a complete set of order types. Customer service answers rather promptly. I gathered all my accounts, even the PEA, since IBKR is managing PEA, by them. Only one difficulty I experienced, when I wanted to avoid red for safety reasons. Nevertheless, we found a solution to proceed otherwise.

Fateh Bergadi
25.10.2025 | 17:16

Low and transparent fees.

Igor
25.10.2025 | 14:03

perfect, primely

Alberto
25.10.2025 | 13:22

A very complete broker with many investing options. It is complex as well (due to the many options you have) and reports are, sometimes, a bit confusing at the very beginning; until you get used to them). Then, it is a very good, trustful and low-commission broker

Przemysław
25.10.2025 | 10:47

I love low cost trading, transparency (as IBKR is publically traded) and huge number of instruments available. There are however small things that could be improved from the web site user experience perspective, like sometimes login sms does not arrive or charts are clumsy and not very readable, or neverending notifications that I should do something etc.

Yehezkel Alina
25.10.2025 | 09:38

I was waiting for a trading permission for over two months. I filled out all the required forms over and over again. The customer service representatives don't update, barely respond. I gave up and just closed the account.

Joseph
25.10.2025 | 02:48

Excellent pricing for trading futures contracts. Platform, trader workstation totally reliable. Interest paid on rrsp accounts. Excellent price fills on orders, no front running. Rarely any problems. Trust worthy.

Bobby
25.10.2025 | 02:45

IB commissions and fees are low but as the old saying goes - "you get what you pay for." Their customer service is unreliable, unresponsive and any escalated issue will come from a non named person in your inbox. I have been migrating my million plus portfolio to another firm the last year.

GeneC
25.10.2025 | 00:17

IBKR has been able to meet all my needs for managing my investments and has even more to offer.

Thomas Baby Manoj
24.10.2025 | 23:23

Platform is advanced...great... Call Centre is helpful and dedicated...

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