905
Reviews
IBKR executed orders at terrible prices and cost me significant losses. Support was completely unresponsive for months. After I posted about it on YouTube, my old channel got banned. Complained to SEC and FINRA the issue was fixed in just one week. IBKR doesn’t just fail at trading and support. They punish you for speaking up. Strongly not recommended.
Very good explanation of my question.
Tried to open an account, was asked to deposit money into the account to speed up the process. After 6 weeks of back and forth questions my application was rejected without any explanation. Customer service was unreachable during the entire process. It felt like they absolutely don't care.
Frustrating. Software not working. Customer assistance and email supportnotexisted. Impossible to use website or open account. Dialing with them for two days was unsuccessful.
I’ve open an account - not an easy process in comparison with other European companies as Degiro -. I’ve deposited € 50 and I cannot access the account. I’ve spent more than 4 hours with more than 10 different staff and nothing. Don’t waste your time nor your money.
I have been with IB for a long period of time, but recently the withdrawal took longer than expected. Deposited were fluent as usual because we were funding brokers right. There are other broker too which have better service like Successful Habit LLC. Once been letdown.
Interactive Brokers has been a nightmare to deal with. Their customer service is basically unreachable — phone support goes nowhere, and the chat system just loops the same useless automated responses without ever connecting you to a real person. Worse, their ACH policy is outrageous. They take your money almost instantly, but refuse to credit your account for five business days. I sent an ACH from Chase to IBKR’s own Chase account — they withdrew the full amount in under 24 hours, yet five days later they’ve only credited $1,000 and are holding the remaining $99,000 hostage until their “hold period” ends. Their own message says it all: “USD 1,000.00 was credited… We will credit the remaining USD 99,000.00 when the hold period expires.” They’re earning interest on money I can’t access. Customers deserve to know exactly what they’re signing up for.
Blocked from trading no matter what personal information I fill in. The app doesn't tell me why I'm not eligible and from my last customer support experience neither do they.
Withholding tax on TTE was withheld at the rate of 25%. Correct rate is 12.8%. Got nowhere trying to straighten this out. They told me it was the tax treaty. No sh!t! The same treaty Schwab used to withhold from My TTE dividend at 12.8%. I am engaged in the slow process of removing my funds from this account.
Reached out to IBKR (via ticket) to find out details (e.g. account, broker name and address, etc.) for transfer of stock positions from my bank. I simply wanted to make sure that my bank (who requested these details) can't mess it up. Ticket open on June 29, 2026. Response took about 2 weeks (July 10, 2026) and the guy (Rasit) just gave the most generic answer possible on how to initiate transfer from IBKR. He completely ignored the main part for which I asked for help - those details. Now I guess I will wait for 2 more weeks to see if someone else will again just do a lousy job. Thanks IBKR for making me wait forever. This is not the first such bad customer service experience.
The never ending hell of IBKR customer service. The never ending hell of IBKR customer service. The never ending hell of IBKR customer service. I am posting this again because I laid my complaint on Trustpilot before and Interactive Brokers never fixed a thing. Not a single real solution. To transfer my funds to my bank is a big problem. It is a never ending loop. I have to log in. Then they ask me to use a verification device I do not have. I tried using iBot, chat or telephone. It just pushes me in circles. All roads lead to opening a web ticket. And when I try to submit that ticket it says "we are unable to submit at this time please try again later." My favourite is the telephone line that tells you to go. The online help tells you to log into the client portal. The portal asks you to verify.. The verification demands a device I never owned. It is designed to wear you down. I have fifty-two thousand dollars sitting in that account. I could not touch a single cent. I wrote here before hoping someone, at Interactive Brokers would actually read it. Nothing. No returned call. No working solution. Just. The same broken system. Then I found help that actually cut through the maze. P⊙MA Advisory Limited carefully navigated the verification nightmare. They broke the loop that trapped my funds. They made sure my fifty-two thousand dollars was finally transferred safely to my bank. They accomplished what months of IBKR customer service could not. They simply got my money out. I am a person sharing facts. I am not promoting anything. I just want another trapped user to know there is a way out. Interactive Brokers made accessing my money feel impossible. I finally have every cent.. Only because I refused to keep walking in circles.
Customer service is absolutely awful. The cs agents have no training of products. Make up things as they go along. Their products permission is something where you need a phd to get through. Even when permission is satisfied the update does not happen immediately while a permission down grade is immediate and upgrade almost doesn’t happen. You can’t reach a human to explain the issue even when you do they don’t have the expertise or experience to answer the query.
This company appears to be entirely supported out of India. If you get a new phone and no longer have the IBKR App, GOOD LUCK downloading it again. If you don't have a state issued (plastic) drivers license, or are waiting on a new one, they can't verify you and you will be locked out of your account! VERY FRUSTRATING.. Choose another broker.
in total costs me 250usd to try to open an account, to get it denied for a reason they never had in their requirements and to get my money back from the closed account
IBKR really makes it easy to save and to invest money around the world for people from many countries.
Poor experience. do not use this brokerage under any circumstances regardless of what google or the internet tells you. I wanted to access certain features that were promised to me before signing up. Upon signing the website was sluggish, the mobile did not work properly, and i had no access to the features that were promised and my deposit is in a 4 day account hold so now I have to wait to find another broker. Just to be clear this brokerage will not do the things it promises it can do on the website most likely
I opened an account about half a year ago, and though I had some issues during this time, everything always got sorted out. Im having a lot of fun on IBKR, I use the web version, and I think it is more than awesome with all the features.
terrible experience with the support team. It's now impossible to talk to someone or to get any answer from their website. I will close my account
Horrible experience. The app is not user friendly at all for any trader level. There are figures in random places with no ccy specification making you guess to what are they related. The portfolio tab is also very misleading (their tech support team also confirmed this over the phone). I immediately drew my money (thankfully with profit) and closed the app.
This is absolutely ridiculous they lied straight to your face about how the system works. My automatic plan is totally ruined every single month because they keep holding my cash for days. If a standard system like Market Integrity can run network logs so users can move money, there is zero database excuse for this company to place deposits on hold and skip auto buys constantly.
Avoid trusting this company. I got decieved by them and they took my money! Thanks to “𝒊𝒏𝒕 𝒆𝒈𝒓𝒊 𝒕𝒚𝒔𝒉𝒊𝒆 𝒍𝒅𝒔“ who helped me got back my money completely..
The level of forensic detail Juͧstͭiͥcͨeͤfiͥeͤldͩ applied to my situation was outstanding. They possess a deep understanding of digital asset protocols and provided the methodical oversight required to resolve my dispute efficiently.
IBKR support team has ignored my requests for months. My account was closed without explanation, and I can't access statements needed for tax filing. This is unacceptable. When will someone actually respond?
I followed their instructions in good faith, only to be rejected right after. Since then, I've been waiting with no resolution and no clear answers. Reaching anyone takes forever, and nothing get resolved. I'm left frustrated, confused, and deeply disappointed by the customer service. #StovexGlobal #Inc offers a new setup with a refreshing approach. Since joining, progress has been solid and disbursements have been steady.
the desktop platform is awful... and fx conversion fees-too high
I had no idea I was being manipulated until I demanded a withdrawal and received no response for months. Thankfully, C̳r̳y̳p̳t̳o̳T̳r̳a̳c̳k̳i̳n̳g̳E̳x̳p̳e̳r̳t̳s̳ examined the transactions and helped me understand and navigate the recovery process.
This broker has depreciated in value , Not good anymore, Please avoid if you can .
Interactive brokers is by far the worst brokerage firm, especially when it comes to options strategies. On expiration day they will always find a way to screw you by automatically liquidating positions haphazardly based on a supposed algorithm that clearly financially harms the customer. When you call them they make up stories of why they did x and not y.. their execution is terrible.. several times I tested their execution vs. say Charles Schwab and Schwab always got better pricing. IBD is the most manipulative, dishonest, devious brokerage firm on the planet! They may claim to give higher rates on cash, but they take away through many times more with their underhanded activities. They do have quite a few lawyers though to protect them as they get sued quite a bit! Just google them and see how many lawsuits they have had against them (that they lost)! Terrible firm! They should lose their license!
I needed to know how to transfer from one broker to IBKR, being a first time customer i didn't have an idea in using the platform. The kind Customer Service agent guided me step by step through the entire process. Highly recommend them for their support, it's great.
I used them and the outcome didn’t match what I expected. Communication became unclear, and I wasn’t able to receive the service in the way I had hoped. I eventually reached out to 𝓚𝓵𝓪𝔂 𝓡𝓮𝓪𝓵𝓶𝓼 for guidance and they were very helpful. I’m sharing this purely to reflect my own experience so others can make informed decisions.