997
Reviews
I'm struggling since a month to verify my account as your website is not user friendly and is not straight forward. I am unable to update my address but won't indicate what exactly I need to do or did wrong.
I thought that your wallet should be fat enough to sign up with this top broker. At minimum, I shouldn't be able to hold this wallet in my hand :)) XD But they made stocks trading available for everyone. I now understand why so many people get crazy about Ibkr. Private acc with no min deposit, close to zero fees, nothing paid for maintenance. In terms of features, the power of ibkr is not arguable too. The best analytical help, perfect execution, really I start feeling myself as a real professional investor here, engaging features. Their community also top, not toxic
For example, I needed to spend a good chunk of time to find the information about: 1) Swap fees, whether they charge something for keeping overnight positions 2) Cost per one buying share 3) Taxation for dividends Annoying to search for this, when the markets don't sleep. Support is not very helpful...
The broker is for professional trading, and for beginners like me it would be very difficult. The platform itself has tons of different buttons, and the tutorials that they have are not clear at all on how to use them. I understand over time this problem might go away, but they could have done everything in a user friendly way so that it caters to all, not only advanced ones.
The website is terrible, and transferring money between accounts is unnecessarily complicated. Customer service is equally poor. I had high expectations for this broker, but they’ve turned out to be a major disappointment.
I have an "institution master" account - no idea what that means with A$5m it. I wanted to setup a second account to put an additional (not insignificant) amount in (it had to be segregated from account no1). Their notes on how to do setup look nothing like what I was seeing on screen so i raised a ticket on 11/11/25 for guidance/clarification. No response. IB really should put up a sign when you sign up saying this is a DIY platform and dont even think about contacting us.
Simple, easy to use UI
Great no problems at all
Terrible Customer service. No response to tickets. Now my money is missing, and no one to give an account for it. I followed all the instructions provided, and still nothing. Complete rip off!
Incredibly difficult website, imported from the USA. Asks for all sorts of info we do not use in the UK eg TIN. Very very very difficult to contact. No phone number displayed plus if you want to send a message, you have to go through loads of FAQs. Overall, I would steer clear - yes you might save a few quid versus other providers but it is really not worth it
Horrible interface. Information is hidden under numerous layers of unintuitive menus. The platform will let you struggle your way through ten steps, each hidden in a completely different section, only to notify you at step 11 that the service was unavailable to begin with. When the basic experience is so bad, I am not sticking around to see what happens when there are real issues to resolve
I've had very good experiences with IB: Global trading reach, competitive currency exchange rates, convenient transfer options and unmatched account data available.
I have a new phone and wanted to migrate the authenticator to it. Following the instructions on the screen, after asking for my login credentials twice, the app is unable to verify my login information (the ones I use via www without any issues). As a result I cannot migrate authentication to the new phone.
Professional, fast and kind
Great broker
Easy to contact and fast to resolve doubts.
Access to markets is very good - but incredible complex and difficult to use. Myriads of menus and columns with settings that that not even generic AI can explain what they mean. IBKR is delaying market data, and it is impossible to figure if this is possible to fix from just looking into the settings. There is no real time support, and resources on line are scarce. I have been trading for two years on other platforms, I would like to use TradingView, and it works for stocks if want to take long positions. Anything else than that takes a degree of some sort to understand. Forget about forex, crypto, futures, indexes, CFD or commodities. If you are talented and understand complex systems easily - than this i probably a powerful broker with lots of opportunities.
Customer service is terrible. It is incredibly difficult to reach a person, and when you do they are seemingly happy to be unhelpful. I compare them to E*Trade who I left, and who I love. They loved to serve their customers; it's a clear culture difference. Just today, IBKR was "closed for maintenance" when the futures market opened! First 30 minutes of the market, and they are down. Not possible to use any of their tools to trade. Who does that? Someone who doesn't care about their customers.
With IB, I’m able to explore investment opportunities in various markets with very affordable costs. When I plan to invest in real estate overseas, I use IB to convert money and when the plan is on hold, I can still use the money to invest in overseas stocks and bonds. This adds a lot of flexibility to investments.
The data is presented very well, site works well, have never had any issues.
Extremely buggy software. Practically nothing works correctly. I mean it. NOTHING! Bugs are never fixed. Stay away unless you need the extensive (but buggy) functionality. I've been forced to use it for 5+ years. It destroys my day.
Not very serous company despite the awards. I was contacted by Mr Severino Silva on linkedin as Onboarding specialist at Interactive Brokers to undertsand why I was not very nice on Coinbase page. He offered to help me to recover my lost funds on Coinbase platform. I received email from support asking to pay fee. The domain did not look right. I refused to pay any funds. Than I received a message from Ms Khrystyna Shchebyvovk introducing herself as she is Business development Manager at Interactive Brokers. I checked her profile on Linkedin and her profile and expierence was even more suspicous. Clearly she was supporting Mr Severino Silva orchestrated lie. I reported it to FINRA on line, their regulator. No respond. I reported to IBKR in Uk, no name given but took lighly and informed me that it is a scam if you are not our account holder. Thought what does that mean? I replayed that your company name is used to scam others are you not intrested to look in to it? All i was given in respond that someone will get in touch with me. No one got in touch with me. I could not believe that best awarded brokers acts like this. I understood that they dont care about their customers or company reputation despite scammers are much equiped and taking over the financial institusion. I felt I wasted my time to look for their contact numbers and inform them about it. Thanks GOD I am not their customer.
The CSR was extremely helpful. However, the problems I am experiencing continue. I have been trying to submit my W8 BEN form as I am not a US citizen and subject to a Double Taxation treaty which obtain with my Country, Trinidad and the USA. I am 78 years old and having difficulty with my IT capabilities to submit our documents and pho
I use IB now 19 years and the company served me well
John from Chicago was great! I had called the help line previously about technical difficulties and was completely shut down by an unhelpful ass. I was beginning to think IBKR was a scam since i could not get anything to work. I decided to try one more time before deleting my account and got John. He patiently answered all my questions and walked me through multiple issues I was having with my account and the site. Thanks so much John, you rock!
By far the most complex and inconvenient broker of all times. Don't touch this. Nothing works everything is overly complex even for the most trivial things.
Reliable and straightforward trading app. User friendly whilst still prioritizing security. Access to multiple products and countries. Highly recommend.
Absolute rubbish customer service. Complete disregard for their clients and appalling attitude towards clients. Full of non sense regulations that keep changing overtime for no reason and they do not even bother to infirm clients in anticipation - many times coming to them at a cost. Their customer service is just pathetic, with mostly amateurs answering their chat/phone. Just ignore them and go to tastytrade, where at least decent people will answer the phones. Hell, even Schwab with thinkorswim will be better than this bunch.
does not respond on the inquiries/tickets.
customer service horrible. open your account somewhere else. they put your account under review for no reason (in my case for 1.5 month), reason cited it that due to brexit transfer (9 years after the event), my account is under review. Hence i could not access/ transfer cash for 1.5 month. customer service in india and US all pointing at each other, nothing is resolved