997
Reviews
A nightmare to use. A slap in the face of non user-friendlyness. Support is joke. I tranfered a smaller amount, couldnt find regular ETFs without hazzle. No mission impossible trying to withdraw my saldo. They keep giving me wrong IBAN bank number from a town 30km away... Stay away from this hellhole of a site.
The complete package: get interest on money, invest in anything, anywhere from forex to crypto to equities. Lots of extra like stock loan programs and earn about 3.6% on funds held. Professional charting.
Terrible customer support. If you don't mind being left in the lurch whenever a problem exists, then sign up to their service. There is a phone number for them but absolutely NO WAY to get through to them as the call tree loops you round. So if in your trading, you have an urgent issue, that you need to discuss or you may lose money etc - then good luck to you. There is no way at all that you can get any support from them. They used to have an excellent customer support and answer within a few calls with knowledgeable and friendly people. They have taken all that away now and if you need help, you might as well ask your grandma what to do. IBKR are of no help whatsoever. If there is a 0 star I would give it. And to think that I used to give them a 5 star rating.
Awful broker for retail day trading. Locked me in a day trade as the price was falling, forcing a huge loss on me, to do a compliance review designed for company affiliates and restricted shares that didn’t apply to me, especially as I bought the shares I was trading though them off the back of news surfaced in their platform and they enforced it well before the threshold where the rule actually applies (even if it did apply to me which it didn’t) with no warning. Avoid at all costs. It’s genuinely shocking.
Thank you for professional support
Interactive Brokers are responsive, professional, and easy to work with. They provide great guidance, answer all questions, and make sure any issues are resolved quickly.
not easy to use
I encountered issues in transferring funds out of IB. But with their frontline staff’ expertise and advice, my issues were resolved.
Very good service and platform,service professional.Only thing is it's very long to have the line on the phone.
I created an IBKR custodial account for my son, unfortunately, after setting up the account and logging on to the website the system immediately logs me out for inactivity; after 6 calls to the company, trying multiple suggested solutions I cannot log-in and fund the account. Tech people at IBKR seem very confused, they created a ticket to solve the problem but days later no response. They told me "we are aware of the problem and we are working to fix it, we are talking to our progrmmers."After hearing there ads for years and years and years, they are not able to execute on a simple account opening. I work in the industry and have opened many schwab and fidelity accounts, never had an issue opening up an account. Customer service appears to be mostly with overseas agents, technical people have no solutions for me, and no responses to the service tickets created days ago. why do they waste sos much time running ads for to ge tnew accounts that I guess they don't even want to have, 6 calls to customer service with no repair of the situation is laughable.
The best broker so far. Everything is smooth, i buy and sell shares easy. Thank you, IBKR!
The interface is extremely poor. For a company of this size and reputation, it’s disappointing to see such a low-quality website. It feels more like a student developer’s project than a platform built by one of the world’s largest brokerage firms. Even basic form validation is handled badly — input errors are not shown to the user, forcing me to inspect the browser console just to understand what went wrong. If it weren’t for the company’s well-known name, the overall experience would seriously raise concerns about legitimacy.
I made a mistake in the wiring of my funds and the IB team was helpful and kind.
There's lot of good stuff and free resources deposits and withdrawals all fine so far.. been 3 years now. However, platform instability far too common. Often cannot log in. Plus interface far more complex than it needs to be. I need my own portfolio tracker just to see which are my biggest positions as IBKR cannot put all my positions in the same currency and list them! Crazy 2bh.
The support team is very responsive and addresses every question via message. If they can’t resolve an issue immediately, they make sure to route it to the right department. For my last request regarding a non-responsive button in their trading app, they escalated the case to the dev team, and the problem was fixed in the very next app update.
Interactive Brokers is known for low commissions, but my recent experience reveals a systemic flaw that is dangerous for Canadian investors. Without any warning, IBKR liquidated assets in my TFSA (CELI) account simply because they became micro-caps or fractional shares after a split. Unlike other brokers, IBKR does not allow "in-stocks" transfers to Margin accounts to protect the investor, nor do they have an alert system for these events. The result: forced liquidation at the worst possible time and a massive loss of capital. If you hold a registered account with them, beware: your portfolio could be liquidated tomorrow without you receiving a single email.
I have accounts with multiple brokerages (Schwab, Fidelity) and recently opened an account with IBKR to add crypto exposure. IBKR interested me for crypto as I wanted to incorporate Bitcoin as a longer term position for may overall portfolio and they have the lowest trading fees among the major brokerage houses. First, expect to wait about 5 business days for your funding transfer to show up at IBKR. For ANY of my other brokerages or bank accounts, the most you will wait will be 2-3 business days. If you have any interest in adding crypto to your overall trading, avoid IBKR. IBKR will prohibit you from having ANY asset represent more than 30% of your account even if you are strictly trading using cash (i.e., no margin trading). If you submit any trading request to increase your position above 30%, the trade will be rejected. Second, IBKR sent me a “nasty gram” indicating that they provide crypto trading as a secondary benefit to their stock and bond customers and that the account cannot be used primarily for crypto purchases. That isn’t something IBKR will tell you when you open an account. After reaching the 30% portfolio limit with Bitcoin, I had enough and decided to withdraw my BTC and move it to another provider. I encountered multiple issues with Paxos (the crypto holder for IBKR). I had to call IBKR multiple times to solve the issue and technical support told me there were KNOWN issues with crypto transfers, that these issues had been open for months, and that there was no ETA in sight to get them resolved. I had finally had enough and sold all my positions and immediate submitted a transfer of my cash to another brokerage. IBKR has conveyed it will take at least 7 business days before the funds will be available even though the settlement should be 1 day from my sell. Just avoid IBKR altogether if you expect to acquire crypto or expect any sort of technical or customer support.
I was interested in buying some OTC socks and wanted to see if I will be able to buy them though their platform, however, you can only contact their support if you create an account with them first, which I found a little cumbersome - why create an account if there is a 50/50 chance to use or not use them in the end. I think that access to this kind of information either via support or not should be available on their website.
User interface is highly complicated. Difficult to transparently see your movements and fees. Fees information is a bit hidden. Mobile app is a crap. Another note is to withdraw your money (SEPA) you need to wait 3 days till funds are settled, to then encounter that the actual transfer date will be in a future because the balance was not settled again, so be prepared to wait up to 1 week to get your funds. Support and document processing is neither quick, a couple of days if you are lucky.
I give this company one star. This company periodically change log in system, it requests recently log in with activation 2FA authentication, if you do not click the activate, you won't be able to log on the website. I clicked to activate today, but it locked up my account. I won't be able to trade on the day, I lost the opportunity to get out the position. And there is NO alive customer service. I tried whole day to the customers service line, it could not get through. I started to worry if they tried to hold people's wealth this way - my personal guessing? I am changing to other brokerage companies.....
Let's see how it goes. Will give a full 5 star once you deliver what's promised.
Great job so far. Great customer service, the product is exemplary compared to chinas Webull and I love the data heavy platform.
They were able to reach me back with a phone call and answer some of my questions.
Stay the hell away from these people. I opened an account and tried to transfer a 6 figure sum in and it disappeared off the face of the earth for weeks. I still haven't gotten it back. IBKR said, essentially, "we could care less. Take it up with your sending bank." I don't think I've had worse support anywhere ever. I'll be filing a regulatory complaint against them no matter what kind of a pain in the neck it is to do so. ALSO note that nearly every positive review here looks bought from a review farm or bot-created.
Both the customer service and the internal processes are extremely cumbersome and ineffective, even for very simple issues. If an account is not approved, no explanation is provided. Customer support is almost entirely limited to chat, making it very difficult to receive real or meaningful help. In addition, funds can be transferred but then effectively left in limbo when an account is not approved.
3 months in and overall good experience with the withdrawal
Great service and a very user friendly portal.
Very shity and shady onboarding! the platform itself you just wont understand without paying someone to teach you. their support sucks, their chat is an AI bot that literally ignores your questions. and the last drop for me was when they started spamming me with emails about products. I'm withdrawing today and highly recommend you try it and write a review. these platforms should not have thr name they have. another glitch on google
If anyone else besides me has been seeing an issue where the deltas are not showing as they should, and a decrease in funds for unexplained reasons. Please reach out. I have done a live stream using 2 different brokers. The same trades. On IBK, I am losing money, but with the other, I gain. I called them, and from the sounds of the background, they have a host of issues. I moved my money and closed the account. Now I have an attorney looking into the situation.
Stay away from IBKR, they currently implemented a 2 Factor authorization with a QR bar code that does not work and is faulty, they claim that if it does work, your access to the account would be facial recognition or fingerprint only, just another Digital ID enforced implementation to scan and own your most private possession no different that the Police owning your mugshot or fingerprints in their data records. As of now I already have a 2 factor implemented with SMS message, but they claim that is no longer an option. They are doing this to ban access to your funds, money and trading for a reason, because they want to short markets if no trading can be executed by retail. Crooks