800
Reviews
This company one of only a few prepared to go to trouble to help transfer shares held offshore in registrar holding back to uk. Service clear what was needed and advise will be completed in 3 days. Will for sure stick with this company
I phoned IG trading customer service today, they take time to answered all my questions. Great customer service.
The IG AI agent assured me that IG could handle and transfer in shares from New Zealand. I opened and funded an account, lodged a transfer form only to be told a week later that IG cannot hold NZX shares. Very pleased that my small cash opening balance wasn’t used to buy anything so at least I can exit.
They don’t keep their word. I have signed up during the promotion period for the first time through their ads. In their ads it was mentioned that I will be receiving $100 in my account after my first trade of at least $90. I have signed up through their live ads and met all conditions. When I checked with their team why my bonus was not credited, they mentioned that I was late as they have limited spots which was already filled. I do understand, you may have limited promotions, however if the offer was exhusted, why the ad was still live?? The is misleading and I don't trust this company at all.
sent emails out to uodate details but nowhere on website or app that can be updated. called them and spent 25mins and was lied to as they already have all relevent details. call handler didn't have a clue and clearly just started to argue.
Website charts are ok. Tried to transfer anew listed ASX share and they aren't prepared to do so without a reason. Disappointing as I have had shares for many years with them. May have to find another broker
Frequently unable to log in, or screens wont load once logged in, especially if something meaningful is happening the markets - unworkable as a trading platform as you can't access it at the most important times / when you really need it.
I contacted customer service several times about their L2 platform giving useless trade history info (it is now impossible to classify by date and missing trades), they always say they will look into it, and they have done nothing! and not even contacted me about progress. This has been going on for months, their L2 trade history is now useless. Very displeased.
I made a few mistakes when setting up my account (I am dyslexic) and when I realised I rang the company. The person who helped me was excellent and patiently talked me through everything, sorting out my mistakes and giving me guidance on how to use it. Thank you so much.
IG is fine for long-term investing but not for trading. They have frequent technical issues, slow system updates, and delays of up to four hours to fix problems that other platforms resolve within an hour. Their complaint process is outdated, and even with clear proof, they don’t accept their mistakes. It’s reached the point where I’m considering taking legal action.
Great UK based with great customer service, I was using Etoro, now moved to IG Due to entro have no customer service, no call centre, compute ai robot chat on etro, IG is free USa stock trade No commission Very tight price spread Great customer service good for professional I spoken to them Sunday all sorted done dusted Amazing experience
I've spent > 5 hours writing, calling, chasing and jumping through ludicrous hoops with IG to try and get a sizeable amount of ISA cash transferred from them to another provider. This should be quick, easy and simple, instead it's taking weeks and I still don't have my money. IG are essentially holding my money hostage, refusing to let it go, but of course dressing that up with excuses of procedure and process. If your time is important to you, there are a market full of ISA providers that you could go with, so I strongly suggest you go elsewhere. Transferring my money out of HL was a breeze. A night and day difference. I'm only transferring providers as I sold shares in ISAs with HL and IG and wanted to move the money to a cash ISA and neither IG or HL had a suitable one. HL will get future business from me in a heartbeat. Meanwhile, anyone who asks me, I'll tell them to avoid IG like the plague. Financial services are about returns, service but also trust. Whatever you do, don't trust IG. EDIT - I'm now up to 7 hours effort expended, over a month of time elapsed and still don't have my ISA transferred. IG's reply to my review below neatly ignores the fact that HL managed to transfer my ISA smoothly and efficiently. I suggest that future potential customers reading this don't forget that when you're choosing an ISA provider. IG's own customer support line acknowledge that there are issues with the IG transfer team. Finally, on a slightly related note since other reviewers have taken issue with IG's trading interface. I accept and appreciate that IG give disclaimers around reduced liquidity in after hours trading sessions and so orders may not fill. I sent in a sell order at $18.50 for shares that then spent 2 hours above this price in the extended session in the $18.50-$18.70. They never sold and I executed at $17 the next day, losing $1,200 vs selling at $18.59. Again, I appreciate the caveats placed prominently by IG on extended hours trading, so I wouldn't have mentioned it if I wasn't having epic ISA transfer issues and a quick skim of IG reviews showed lots of other people having trade execution issues.
IG support are always very helpful and prompt, I do think I would use another trading platform
Was a great help! Thanks alot!
Great experience
Urgent WARNING! Money frozen without evidence Please think very carefully before choosing this broker! A close friend of mine is a professional trader and has made very high profits with IG Markets. When he wanted to withdraw his money (approx. €140,000), his account was blocked. The excuse was that he had engaged in unauthorized spread betting. However, IG Markets has no evidence of this. His money has now been frozen for more than 5 years! PLEASE DO NOT choose this broker. A criminal complaint will be filed shortly and an article will be made viral. All evidence is available for everyone to see in my detailed articles on LinkedIn about IG Markets. I have published the complete file on LinkedIn.
The site is actually ok But signed up with a referral link but never received bonus Countless emails later and still nothing months and months later Feel scammed to be honest
The company is reliable and provides a good service but their mobile app is outdated and provides limited functionality. The user experience isn't great compared to other financial services apps.
I don’t know how this company even functions. The company’s communication is unclear and repetitive — they request evidence of savings, but even after providing 2 bank statements, they ask for you to confirm your savings. They ask for evidence of earnings-you send a payslip then they ask what your earnings are. Their verification process feels unnecessarily complicated and redundant. Waste of time and effort.
The trading platform is great. Easy to use and fairly intuitive. The issues are around the extortionate commission on US names. Typical broker charge is $0.05 and IG charge $15 min. Also they have a very thin capacity around shorting of US names. Being told to trade larger sizes by the customers services rep wasn’t exactly helpful when already trading a high risk product.!! Reduce your commissions and you will see far greater long term returns as you’ll stop eating into your customers profits that prevent longer term success in an already high failure rate of customers.
I opened an account in UAE, transferred 30k through fast transfer option and spent 3 days in chasing them to reflect the funds in my account. Waited 24 mins on phone, wrote 3 emails and still no luck
very good , professional service ; normally respond within 5- 10 minutes - very good
Opening an account was quick and simple, and got rapid assistance with an error I encountered opening my demo account
Very bad experience
I looked around for what I thought was a good financial platform and applied to IG. A delay followed as they said they were checking my details. After a day or so, I get an email asking if I had been in a political or government position (the answer was no), if I had any civil or criminal prosecutions (no again) and, finally, if I had any connections to Cory Booker. I am British but do follow world affairs and so assume they were talking about the Democrat senator who seems a decent sort of fellow. But I do not know him and have not been to the US for over 20 years. Anyway, this all was a very odd response to get. I clearly want nothing to do with IG after this, but what on earth has Cory Booker done to get on their wrong side?
Elena Mosca , disponibile e competente
Omkar helped me to solve the problems I had and he provided me with good service. Thank you!
After being told the transfer of shares would be in my account on the Thursday the shares never materialised. On Friday I spoke to someone at IG who promised to get back to me the same day but no one did and as of today Sunday, the shares still do not show in my account. Disappointing!
I had an issue that was dealt with by Sindhu in a professional, calm and timely manner. Customer service very good
I have traded with this company for many years with no problem's but now I am making some profit with my spread bets they have recently refused to close my positions when in profit saying due to market moves unable to accept order, but as soon as the trade is in a loss it will close easily. I have lost all trust with them.