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Reviews
They provide responsive and timely support on all my queries. Good Job!!
Thanks again and
I have been trading with IG markets for a number of years now, and i have always found them to be very professional, and helpful. On the few occasions I have had a problem or query, they have been quick to respond. I would highly recommend IG markets.
I had been with IG for many years but their app and service has declined a lot. I recently tried to withdraw money from my stock ISA account but they would not process the funds. Looking to move my trading account to another broker now.
Do not trust ! My experience using this broker has been horrible with no payout, Things were completely different with ve lours blancs They recoup all my thousands back for me.
I am very impressed by support I received from Greshya M J today surrounding my account. She was kind, supportive, patient and efficient with the error at hand. She resolved the problem quickly , thank you for your help Greshya !
It was easy to manage and delivered as promised
Fantastic service by Yoli!
Announcing that me and 4 other Traders have left IG for good because of their pathetic system. Charts are not visible whilst high volume. For instance, it happend twice in last 2 days where we could NOT open nor could we close our existing postions in GOLD. Other day it happend with Natural GAS chart If you are serious traders stay away from IG platform. RIP IG
Do not trade with them, they are scammers, they hedge ever trade i have the proof and will be taking them to court, noticed how the markets/ gold are at all time highs ? due to their hedging against big bets :) there spread accounts and cfds are rigged
Been waiting for these cowboys, to sort out my conduity capital shares. The company went into liquidation a couple of years ago, and the liquidators made an in-species share distribution, of 0.01067989 of a Smarttech247 share, for every conduity capital share held at close of business, 29 April 2025. I wrote to tell these cowboys what to do/ who to chase, as they haven't got a clue. The last reply was that 'Citi group' are the ones dealing with this, on their behalf, and they have not heard anything from them. Smarttech shares were 8.5p at the time of liquidation, now they're 3p something. My other share dealers, sorted this issue straight away, but no, not these useless cowboys. Stay away from this lot, if you want to keep your sanity and money safe.
The support team is helpful however IG are well behind when it comes to the user interface and user experience. Also there are restriction that appear sometimes preventing investment.
Not a good service
I have found IG to be very quick at answering queries both via email and phone. A professional service building customer Trust. Unlike Coinbase who take months to respond to their clients🙄
Been locked out of trading because of a stupid quiz even though I've been trading over 8 years lol. Stick your quiz & your site I'll go to a professional platform instead
I could not log into my account. When I phoned IG they were very helpful, polite, did not rushed and solved the problem while I was on the phone. FANTASTIC!!
Been with IG a month, I couldn't get my head around the massive candle spikes I saw on some of the AI stocks like Big Bear ai and Sound Hound Ai, I was utterly put off from investing. On "all sessions" stocks, I had candles that didn't show any price action whatsoever for hours at a time, the price line just invisibly moved up and down without being able to see what is happening with price action on the candles. One timeframe would show a different price from the next timeframe or show that price had gone further up or down where another timeframe showed that price never moved. Then after a while it all changesld. I constantly had to look at trading view charts which seems to show more information on the chart and even their major moving averages were in different stages compared with IG charts. E.g Tradingview price was bouncing off a rising 20period MA but IG was breaking down through a rounding 20 period MA. I honestly have been totally hindered from making accurate trading decisions by some of these gammy charts. Also when trying to resolve these issues all you get is the AI powered jargon on what's app.
It disappears right in the middle of the trading chart for a few minutes, I got stopped out twice because of this. You don't even know how to properly provide the system to the customer.
Misleading order types that caused a trade to be missed. The customer support page on the app doesn’t work either. Very low fees so the experience is mixed.
I opened an account with IG Brokers and experienced exceptionally poor customer service and an opaque, predatory fee structure. Withdrawals were blocked for days with no clear reason, policy citation, or meaningful escalation. The platform advertises “0% commission” while adding hidden foreign‑currency conversion charges and per‑transaction fees that do not appear during the trade and are simply tacked on to the final bill. Customer communications were evasive, slow, and unhelpful. These practices are misleading, lack transparency, and harm ordinary customers. I have submitted a formal complaint and will escalate to the Financial Ombudsman Service and the FCA if this is not resolved immediately.