799
Reviews
Terrible company, that just lies, I’ve now had to report them to the financial ombudsman and will be chasing up with the ICO when I get a min. I had a demo account and wanted a live account. They asked for all my personal details, including investment accounts, and savings, then declined the account, yet two other companies since gave me accounts instantly. They had been requested to remove all my personal information as they have no need for it, a live account wasn’t ever set up. This should have been done to comply with gdpr. Instead I kept having to chase them for months, to get generic emails saying we have passed it over and requested it. This in my opinion would mean they’re data harvesting, why else would they break gdpr rules/guidelines and not just delete the information they’re ment to delete? Not worth the stress or agro, plenty of other companies who actually have customer service They replied to imply they care yet ignored last few emails. I now have the fca dealing with it as I’m not wasting any more of my time.
My first day experience after I opened my account itself was very awful. I transferred money with their quick bank payment using QR and the payment got debited from bank account but did not land into IG account. It was almost impossible to hold any one over phone or chat only you get AI response and i lost my trade as well.. very frustrating and horrible customer service experience ..It is almost 2 days but till now money is not credited into IG account
IG has always been helpfull when i have a question or problem that i need help with.The only thing i would say is i had to wait a good half an hour for a consultant to answer the phone.But consultant was very helpfull and sorted my quiry.
When I placed order too many complicat options the platform has to be simple and clear to understand. the complicate is like limit day/limit all session/like that is too many so you should reduce those too many options and make simply you should use trailing stop and stop loss and take profit this options easy simple everyone understand this has to change all accounts like ISA share dealings cfd
Almost impossible to get any technical support.
I have been waiting for my accounts approval since November 2025. I have messaged the IG Invest WhatsApp twice and still had no response. so far a very poor experience indeed.
V𝐞r𝐢t𝐚s r𝐞d𝐫e𝐬s helped clarify a confusing situation, and I recovered my funds.
Great and helpful service and very polite it good to hear that people still have manners nowadays and dealt with everything effectively
Waited 30 minutes to have y account reactivated. No issues at all with the guy who helped me, but 30 minute wait to be dealt with is rediculous. Tried to reinstate my account the previous day, gave up after 20 minutes plus wait. Get some staff to deal with customers, rather than relying on the stock introduction” we are experiencing high demand at present” How come all calls to every UK company start with this lie??????
I suffered a run of fast moving margin calls in a fast moving market today. Mysteriously and for first time ever ig decided to block my funding of the margin saying “failed verification “ as reason for not completing transaction and closed out positions costing me lot of money. The support staff were of no support at all - useless really . I managed to contact them to attempt funding over phone to save position but they failed to do that . Ask yourself is there something more sinister afoot here or is it just plain coincidence ig closed me out whilst blocking my immediate funding of my account . Hmmmmm it’s my opinion they did it to close out my positions and cash me out . Or is it just pure coincidence it happened this very am when markets went daft . Careful with this lot I smell a rat
Extremely Professional and courteous Service from Yeshwanth Gowda.
I can’t get through to customer support. I’m locked out of my account and can’t check my balance. Can you provide me the best number and email address to contact IG support. Most importantly I want to speak to a human. I get scam WhatsApp link and fake live chat support when I visit the homepage so I think my device/phone is compromised.
Not suitable for precision execution. If you trade higher timeframes only, IG may be acceptable. However, for lower-timeframe execution (M5/M15), the price feed regularly fails to print levels that trade on the underlying CME market, resulting in missed fills and distorted structure. This is compounded by wide intraday spreads, which further reduce the ability to execute at key levels. After moving to trading CME contracts directly, the difference in price accuracy and execution was obvious. Fine for HTF reference — not suitable for traders who rely on precise execution.
I’ve only just started down the trading avenue and have found IG to be seem less but also extremely valuable in regards to support, understanding the platform and general trading information. Highly recommend, especially for someone just starting out.
My experience with IG person was very positive. Good communication skills, patience and understanding. Everything brilliant.
IG DO NOT FOLLOW THE STANDARD PRINCIPLES OF EXERCISING THE TRADES. THEY ARE ABOVE THESE STANDARDS AND FOLLOW THEIR CUSTOM-MADE RULES. READ THE REPLY. THEY HAVE NO KNOWLEDGE ABOUT INVESTMENT. Dear Mr. Arif, Thank you for sharing the information about warrant exercise conditions. Yes, I can read it, and these are indeed standard principles for warrant trading. However, these general principles don't change the specific facts of your case. You submitted an instruction to exercise your warrants, that instruction was processed by our custodian, and the exercise was completed. The requirement to have funds available is precisely why you now have an outstanding balance - the exercise proceeded but without sufficient funds to cover it. The £9,315.53 remains due and payable. We will continue our recovery efforts for this legitimate debt. If you wish to make a formal complaint, please submit it to or contact the Financial Ombudsman Service. This is your right, and we'll cooperate fully with any investigation. However, this doesn't suspend your obligation to settle the outstanding balance. Unless you wish to discuss payment arrangements, we consider this matter explained and will proceed accordingly. As previously stated, if payment isn't received within the specified timeframe, the matter will be referred to our solicitors. Kind regards, Credit team IG
My customer service assistant, Prabhjot Singh, was really great and so helpful.
My IG assistant was very sufficiently helpful and solved my issue. IG have always been providing great service to me over the last 5 years Bryan
I enjoyed the faultless services of your help desk GIO who was very helpful with helping me with The W-8BEN form. This morning I had difficulty in accessing my account which was solved very quickly. Well done
Not received the promotional offer. I opened my account in September last year but never got the promotional offer.
I joined Base specifically in response to the advertised $100 AUD cash promo. After joining, I was told over the phone that the promotion had already ended, while the same $100 cash promo continues to be actively advertised on Facebook. This is misleading, as the advertising clearly suggests the offer is still available. Continuing to promote an offer that the company knows is no longer accessible to new customers is unfair and deceptive. Had I known the promotion was already over, I would not have joined under those terms.
Buying and selling shares couldn’t be any easier or any cheaper than with IG. Easy initial funding of ac, good trading interface with additional information to hand through the app sub menus. Pretty quick funding back to ac after a transaction releasing your funds early for more trades unlike some High St Bank offerings. Theres zero cost on asx trading unlike some High St bank apps that ask near $20 to buy and the same to sell. IG also is integrated with Pro real Trading so if you trade in higher more complex situations like algo trading this company has you covered. Additionally these guys just don't want to see you fail so if you want to trade CFD’s you have to demonstrate some knowledge through their website and a small test of knowledge before they let you trade, to me thats ethical and the right thing to do
Customer service is lacking. Slow to respond, unhelpful, and a very obvious "computer says no" mentality. Hard to justify their fees given some of the (free) competition they're up against. I trade and invest quite a bit and whilst their software is excellent, their unwillingness to help undermines it. Pity as I really wanted to use them.
The IG advisor was brilliant, he was professional and helpful. Would highly recommend.
Most useless platform I've ever used in my life and will never use them again and will tell all my friends to avoid them
we wanted to cash shares in. as we are not computer savy. we phone for help. and we were talked through what to do. very good. waiting for money.
All of the trading platforms are excellent, and the customer service is consistently exceptional and highly supportive.
Awful platform and customer service. Spent almost 2 hours talking to customer service for them to send me the manual form for a cash ISA transfer. Diano left the chat with no notice as his shift ended apparently and Akshay also did not seem competent.
First time I am using a share trading platform in UK, very easy to use and customer support is also very good. Strongly recommend IG.
Hours wasted on basic login issue. Three different call takers in space of an hour, I wouldn't bother.