800
Reviews
Quick and and easy thanks
Support is complete useless They dont even have the competence to delete an account would give 0 stars if I could.
Could not resolve the problem. I am still in the same situation, just getting a run around. No solution.
The assistant was splendid and helpful, but gave it a low review score for the 30min wait I had to discuss my issue, my conversation totalled 2 mins
Excellent service
Its taken 40mins to answer a call, lost few hundreds in that process, whilst waiting to make deal, as wouldn't let me trade online (common problem).. they block your account without informing you, when i got put through, the guy at IG put me through to dealer who i waited for 30mins, so they said we'll call you back in that process i lost another few hundred pounds..IG has lost its credibility, my mistake for giving them another try after 5yrs..
Signed up for one of their offers and they then made it impossibly hard to get it. Starting with their bot claiming to not know it existed and their site not having it up anymore to check. Site in general is a mess to use and doesn't seem designed to be clear at all.... I got the brush off at every level and I can't see how you can trust them with your money.
I got help from Mr.Eugenio from the italiandesk. I was asking for clarifications on multiple aspects of the fiscal management of my IG accounts. Mr. Eugenio clarified all aspects in a short time and also suggested the best way to proceed in the future to get all information I may need. The answers were all fast and exhaustive. Good job.
IG’s customer support is doing great. Well done ✅
IG - A professional company with good customer service and response time. They value their customers and are fair.
I have been using IG for over five years and always considered them a reliable, well‑regulated UK broker. Their platform is solid, execution is good, and although they have always been slightly more expensive than competitors, the stability and FCA oversight made it worthwhile. However, since late December 2025, IG’s overnight funding charges have increased to a level that is genuinely shocking for retail traders. What used to be a manageable cost has turned into a daily deduction that can wipe out profits even on well‑managed positions. For example, IG is now charging £17.90 per night for just 5 gold CFD £1 contracts. That means if you are holding 15 contracts, you are paying £53.70 every single night, regardless of whether your trade is in profit. This structural change that makes swing trading on IG extremely difficult. With these funding rates, retail traders DO NOT stand a chance unless they are trading with a six‑figure account. The costs eat the account faster than the market can move. I strongly advise any retail trader, especially those trading gold or FX CFDs to get clear, written clarification on overnight funding before opening positions. Don’t assume the charges will be similar to previous years. They won’t be. After years of loyalty, I am extremely disappointed. IG is still a reputable broker, but the overnight funding structure in its current form is simply not competitive and can eat into your account far faster than most traders realise.
I signed up with refer a friend deal, I have not been compensated as suggested for 10 weeks, staff don't follow their on T&C and keep going in circles, terrible customer service.
My assistant was great. Very patient, clear and knowledgeable. Excellent people skills. My only criticism was that I had to wait on hold for 30 minutes listening to the same 2 sentences talking about IG over and over
Excellent servive
ig markets is a scam they manipulate their charts that don't match up to actual charts. I'm a a experienced trader if 20 years, they also make it very difficult to withdraw your money but super simple to deposit money.
I asked for a spouse transfer of ownership on some shares and it was actioned within a few days. Email communications excellent.
I was able to set up my account easily even though I don't have a smartphone like most people. The website is user friendly and enjoyable to use. The trading platform is also very good and I was able to place a trade very easily and so far everything is working as it should. I like it!
Yeshwant answered all my queries clearly and patiently. Also passing information which was helpful.
Trading on IG has been a pleasant surprise. The CS is doing a phenomenal job, even if there are any minor delays with any query, they keep you in the loop constantly. This gentleman Mr. Baranitharan Shanmugavel at the CS team chased my issue himself and resolved it, the best part I didn’t even need to send follow up emails.
The telephone service is great. Quick, efficient The chat bot is useless, this is why only 3 stars. Phone service would get 4 stars
Anjali - the rep. helping me in all communications - was incredible - patient with a newbie throughout, he anticipated problems and contacted me about them before they occurred. I never had to chase him for updates, I cannot thank him enough.
The company makes it easy to deposit money, but then makes the withdraw process difficult. Safer to keep your money else where
Due diligence done is really good. So many entities like yours don't come close. Thank you for making sure that you capture accurate data about your clients and that you also keep our data secure. Your platform is the best on the planet. I would though appreciate more engaging discussions on how to familiarize myself with the platform especially the new nuances and AI and trading algorithms, It's happiness on my side 👍
A massive and genuinely heartfelt thank you to 𝙹𝙳𝙄𝙉𝙁𝙊𝚂 for their exceptional professionalism and steady guidance throughout this entire situation. From the moment I reached out, they maintained calm, precise, and reassuring communication, breaking down every step of the process in a way that made everything clear and understandable. What impressed me most was their patience and transparency — they provided constant updates, explained the challenges involved, and genuinely took their time to make sure I felt informed and secure. Recovering my crypto was no small task, yet they approached it with expertise, careful investigation, and a level of technical skill that clearly comes from real experience. Thanks to their dedication, my assets were successfully restored. This has been a realistic, trustworthy, and absolutely 5-star experience from start to finish. ★★★★★
The complete inability of the IG support staff to understand the problem is astounding. All I wanted to do was transfer some shares from my mother‘s estate into my IG account and it seems as if it is impossible!
Professional friendly patient supportive & helpful service. Thank you
I opened my share dealing account back in July, after receiving emails with introduce a friend promotion I did so. Be warned IG have inserted a condition that you have to have your account open for a minimum of 3 months to qualify for the £100. So why email a promotion to me when I don’t qualify ?? And then send the same email a further 6 times. I am transferring my holdings to T212. I certainly DO NOT RECOMMEND THIS COMPANY. After reading some of the posts on here If I have any problems with the transfer of my holdings I will also make a complaint to the FCA
I had a query regaring investment and I called Customer Service, they given great response and clear all my questions and also I requested a information through email. I got it immediately. I love the service provided.
Having stayed abroad for a few years, then deciding to move back home, the IG Client Support Services team helped me transfer my old IG trading account linked to a foreign bank, to a new IG account supported by a local bank in my current place of residence. No hassle of closing my old account, and then transferring funds to my new account. Just one smooth transaction with prompt and decisive replies from the IG Team, particularly Sharief, Ashish, Sandile, Justyna, and Jose. It amazes me that by simply conveying my IG account specifications (for example, having an account in USD instead of GBP to save on conversion costs and for transactional convenience), the IG Team could craft tailored solutions responding to my concerns. One more thing, based on my emails with the IG Team, they provide a “human voice” in our conversations instead of throwing run-of-the-mill responses. I thank the entire IG Team for the fantastic service! I dare say, unparalleled, compared to all other platforms that I have tried so far. Truly, topnotch!
Swift customer service, quality live chat