800
Reviews
I’m writing to express my extreme disappointment and frustration with the handling of my recent account funding issue. As a long-standing user of over 15 years, I expect a higher level of service, especially when it comes to transactions involving significant amounts. I funded my account, which was acknowledged by your WhatsApp chatbot, customer service helpline, and an auto-generated email confirmation. However, my account has not been updated, and it's been over a week since the issue was escalated by your CSO. The delay has resulted in my trading positions being closed, causing significant financial losses. The lack of follow-up and communication from your team is unacceptable, especially considering the substantial amount involved (a 6-digit sum). In trading, timing is everything, and delays like this can have severe consequences.
I had a log on issue in that I was continually re-routed to the 'Your Details' page and couldn't get logged onto my account. One very quick phone call and the issue was resolved over the phone. Well done IG - great service.
Email saying this is required for all clients, KYC/AML. Asking for details of total savings including other providers. Liquid and non liquid assets in total. Total earnings with proof, all income from every source. Trading strategy, etc, very nosy and inquisitive. Have 60 days to reply or restriction action taken on account. I went to place a small trade within a month, as earning interest on uninvested cash requires at least 1 trade/month. All trading suspended without notification. IG gave misleading info of 60 days, to provide info. Complained to UK FCA, waiting to complain to Financial ombudsman. I read someone complaining IG ISA account transfer was taking weeks instead of the 28 days guidance of UK authorities. Not pleased to read about this sort of behaviour, as I have a transfer in progress.
I have just opened an ISA with IG. I found it rather confusing at first , but I feel more confident nowthat I have made three stock transactions. Whenever I was unsure or did not know how to overcome an obstacle, I reached out by WhatsApp and telephone for help, which was quickly given, enabling me to successfully complete the transaction. I am satisfied with my decision to use IG for my ISA.
STAY AWAY FROM THIS PLATFORM THAT IS NOW DESIGNED FOR ITS CLIENTS TO FAIL! I HAVE BEEN WITH IG MARKETS FOR SEVERAL YEARS BUT AS TIME HAS PROGRESSED, THE FEES HAVE BECOME EXTORTIONATE AND WHAT ARE YOU REWARDED WITH? TERRIBLE EXECUTIONS! IN A RECENT TRADE, MY TAKE PROFIT WAS CLEARLY TRIGGERED BUT AS PER USUAL, THEY FAILED TO EXECUTE ON IT AND AS SOON AS IT REVERSED, THE PLATFORM WAS QUICK TO EXECUTE MY STOP LOSS ITS DISGUSTING AND THEIR MOTIVATIONS ARE CLEAR! DESTROY AND RIP CLIENTS OFF! I WILL BE CLOSING ALL MY ACCOUNTS WITH THIS NOW CRAP PLATFORM
Great customer service from Yoli. I was helped in a friendly and efficient manner. Couldn't ask for more. Thank you.
This is a bloody CON Says £2900 .00 available but can only withdraw £600
I've had some difficulties with opening my account but i was pleased with the way i was helped by customer support. They made me feel like they really wanted to help me and the problem was quickly resolved.
I have been with IG for more than 3 years ,always been a decent & fair trading platform , until now ! The fees are now obsurd , charging 13% in fees in in a week , i spole to customer Services and they sent me a list of fees as long as my arm , every day more & more fees come off your balance , i only have 1 small trade open during this time , i will be leaving
Huge shoutout to IG Help! 🙌 I deposited funds late at night but forgot to include my ISA account reference. I emailed support at 10:30 pm, and by 6 am the next morning, everything was sorted. Fast, efficient, and completely stress-free—highly recommend! 💯
The most reliable & trusted platform and broker. Best of all.
Don’t have an open trade on crypto going into the weekend as they constantly down for maintenance. Tried to close my trade for a profit but tough luck- check the terms and conditions. My profit turned into a sizeable loss. Time to change companies for me
Yes, I made an error when submitting funds and it was sorted quickly. Eggscellent service.
Decent broker. however, first hand customer service is very slow.
I had multiple enquiries regarding my accounts and they were dealt with by a Mr Baranitharan Shanmugavel at I.G. He was very helpful and supportive through each stage of my enquiries, and he dealt with the issues promptly and politely!
Probably, the worst customer service ever. Sent them two emails, no replies. Looks like they just delete email inquiries and call it a day. So if you need their help... don't count on it. And their AI system is awful.
I’ve been using IG for nearly 5 years. Very happy across the board
I have a CFD account with IG International (IG Group). In early Nov 2025 I requested withdrawal of my remaining balance of 49,846.48 USD. On 4 Nov IG emailed that they were “unable to return funds” and asked for a bank statement. I provided it the same day and they confirmed my bank details were verified. Since then my withdrawal is still not processed. For more than a month support keeps saying my account is “under review”, “escalated” and “prioritised”, but no clear reason or timeline. On their verified WhatsApp (IG International EN, UK number) they even wrote: “we assure you that you will receive all the funds; we are not scamming you.” Now compliance suddenly claims “error trades/arbitrage”, wants to cancel trades from 21 Oct and void rebates while still freezing my 49,846.48 USD. I have complained to IG and reported the case to regulators. For me this behaviour is unacceptable and very worrying for other clients.
Martina (on live chat) was very friendly and patient, helpful and gave extra info to put my my mind at rest in relation to my query. Very pleased with the service and confident in the service they provide.
Misleading customer service, I was told I was eligible for a welcome reward, the customer service team failed to contact me after they promised they would. After further contact they retracted their initial offer of the welcome offer. The platform has fees which are not clearly shown during registration and many similar platforms do not have these account fees. You also cannot buy fractional shares. There is no reason to choose IG as a platform in my eyes - hidden fees, limited trading options and misleading customer service representatives.
Trying to deposit funds into a new crypto account, but declining payment method even though other trading accounts work fine. Contacted a member of the team who after 15mins could not determine what was the cause of the problem. He stated that he would call me back in 30 - 45 mins...I still have not received a call after 3hrs
Multiple issues and the whole thing feels very old fashion. You can't buy fraction of shares, you have to keep uploading documents for verification when wanting to withdraw (but are happy to take your money aka deposit without any verification), there's a manual process to buy US stocks, promotions are not very clear etc. There are better options out there so I am moving to Trading 212 for ease and piece of mind. No point wasting more time on this
The help I got was very helpful, polite, knowledgable and friendly. Minus 1 star for the very long wait
I am a newbie (since 3 months back) and became worried about confusing data showing on the (Android) app for my GIA account. Access to contacts for help is not obvious (on the app, fine on Windows web site). Eventually tried email, live chat and chatbot and really got no advice beyond - send an emai. Live chat may have been working but delays are so long its difficult to tell. Chatbot seemed offline or maybe hung. Tried phone 0800 number; very long delays, but phoneback evenually worked but the call dropped out. IG did call back so kudos. But no actual help as by this time the actual ac holder (who I assist) had to be elsewhere. Tried again on 0800. That worked a charm, no queue. Immediate assistance. I had two issues: IG had given me some shares (but without any explanatory comms) and I was advised to reinstall the app on my Android. So all solved and I am now a happy bunny. However, if I had been a scam victim I would have been really distressed by the difficulty in getting in touch with IG. Maybe a reserved tel no for a scam line. Also, upfront advice to use 'registered' email and phone when contacting support (may have caused issues for me).
Used to be good but they've stopped giving SP Quotes prior to purchasing a share which has left me looking for an alternative provider!
Very helpful explained everything I needed 2 know.
Required pension documentation urgently. Request immediately understood and executed c9morehensively within minutes.
Twice I have been unable to access my account due to IG. Initially, they changed my login details without any notification - from my email address, to a username that they had assigned me, but never actually provided me. I was locked out of my account all weekend, worrying that it had been hacked! Now, today, they have opened a second account, that I did not request or apply for, and I now cannot access the funds in my original account, until I accept the terms of this new account, that I don't want!! I AM NOT IMPRESSED. Now they are telling me that I have to email them to close the account (that I did not apply for) and wait up to 3 days before that gets actioned - all the while, I cannot access my other account!! IS THIS A JOKE!?Also, when dealing, there is no price record of what I paid for an asset in the trading history - just a date and the amount of the transaction - so I have no way of knowing historically, what price I paid. POOR, POOR, POOR.
Found IG fab to deal with, simplicity of opening account friendly, professional staff. Highly reccomended!!
IG stack the cards in their favour. You can buy ETF positions and hold them and if the ETF provider consolidates holdings and you don’t have enough to cover the consolidation - say a 10 to 1 conversion etc, and you hold 6 or 8 or 9, IG will close and take your funds as they will not do fractional reserve splits, yet the etf company gives IG the fractional reserve. Be extremely wary of investing in ETF’s with this company because IG will not advise you of any impending share splits or reverse share splits because this is obviously where they make a lot of money. Do not enter trades in ETF CFD’s in many positions to dollar cost average into it. You WILL LOSE TO IG as they will take the position and fractional reserves. All stacked in their favour!