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eToro customer reviews

Updated: August 11, 2026
eToro
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Summary
Users consistently praise eToro’s human service and dedicated account managers—many named individuals received high marks for being professional, responsive and helpful—and applaud well-organized client events (Diamond Event, F1 experience, Franciacorta) and the platform’s social features, copy trading, intuitive yet powerful interface, wide asset selection, demo account and generally low-fee structure. Several reviewers highlight the platform’s educational value, useful tools for both beginners and experienced traders, and added touches like club perks and perceived insurance/peace of mind. However, serious operational and customer-service issues recur: reports of platform crashes, delayed or frozen orders (notably safety mechanisms around volatile moves that allegedly lock assets or delay executions by minutes to quarters of an hour), inaccurate/laggy market data, new/hidden ETF CFD fees, and account restrictions or protracted KYC demands. Multiple users describe long, opaque withdrawal processes and slow or non-responsive support, with at least one withdrawal taking over five weeks and other cases of blocked access preventing stop-loss/take-profit actions. Several reviewers warn that these problems make eToro unsuitable for active or large-scale traders who need reliable, timely order execution and immediate access to funds. In summary, many customers value the people, events and usability of eToro, but recurring technical, execution and support failures—plus some opaque fee and bonus practices—lead others to strongly caution against using the platform for time-sensitive or high-value trading.
Virginie GIRARD
05.01.2026 | 15:46

Bon suivi de la part de Sidney Khalfa, Account Manager - France.

jjj
05.01.2026 | 13:36

sent a request on 18.12.2025, still haven't received a response, worst platform ever, stay away from them as much as possible

Tristin Tyler
05.01.2026 | 13:09

An easy platform to navigate with personalised attention from account managers ( Thankyou Austin Hang you have been attentive, informative and a pleasure to deal with!!)! Highly recommended

David Maggs
05.01.2026 | 11:32

I would be giving a minus 5 if possible. Very disappointed. I was not allowed to invest money in Gold or FT100. Wasn't even a large amount of money. No specific reason given even though I asked many times. I'm allowed to go and buy a £500 gold ring,no questions asked,but try and invest £200 I Gold and you can't unless you give the correct answers according to them. This is so ridiculous.

Maurice Heesen
03.01.2026 | 22:20

They blocked my account because, they said, I didnt supply them with certain information. They suddenly wanted my tax forms, my income, etc, etc. I asked them why and their response was blocking my account. And they never re opened it again. So stay away.

FRANCESCO
03.01.2026 | 02:43

eToro is a very simple solution for building a lazy portfolio for people with limited knowledge and limited time. Everything is transparent, the support service and the AI function integrated in the portal answer lots of questions as you build your portfolio.

Mr Dosso
02.01.2026 | 20:14

31/12/2025 was my birth day so it did look like it was my birthday present. Above all meeting colleagues Etoro member is always a great pleasure. Etoro is a good company and it is always considerate. Thank you again.

Aria Romeijn
02.01.2026 | 18:31

Reliable information and a vast variability of investment opportunities as well as an easy to use app/website.

Chetan Patil
02.01.2026 | 16:04

EToro is an amazing trading and investment brokerage platform. Copy trading feature encourages social engagement and market knowledge awareness across beginers. Fees and charges are also very less compared to other providers. In many circumstances, it has been evident that EToro tries to protect the interest of investors and also protect them from invasive trading. EToro being now publicly listed, has increased the confidence of investors. Glad to be part of EToro Family.

Pavel Lukashin
02.01.2026 | 10:08

Great offers, fair interest rate and fast customer support.

Purnima Chhetri
02.01.2026 | 06:30

I have been repeatedly emailing eToro requesting transparency regarding the closure of my account on 16 October 2025, but my concerns remain unanswered. eToro states that my account was closed based on internal case logs. However, despite multiple requests, they have only provided case logs from 2024, not from 2025, which is the year in which my account was actually closed. What is extremely concerning is that after those 2024 case logs, eToro continued to allow me to deposit funds and trade normally for nearly 10 months, right up until 30 September 2025. If there were genuine compliance or risk concerns based on events from November–December 2024, then: • Why was my account not closed in 2024 itself? • Why was I allowed to continue trading and depositing without restriction throughout 2025? • What suddenly changed in October 2025 to justify an immediate closure? Closing an account in October 2025 based on old 2024 case logs, without providing the 2025 internal case log or clear reasoning, raises serious questions about procedural fairness and transparency. Despite continuous follow-ups, eToro has failed to explain what prevented them from taking action earlier and has not shared the complete audit trail for 2025, which I explicitly requested. I am not asking for reinstatement—only clarity, disclosure, and accountability. Unfortunately, my experience has been marked by delayed action, incomplete information, and a lack of transparency from the compliance team. I would strongly advise users to be cautious and to keep detailed records, as account closures can occur months later without clear or timely justification.

Anthony Wilkins
01.01.2026 | 21:19

I am having a problem getting my money back from a company that had delisted on the London Stock Exchange. I have been chasing it for six months. They just keep blaming someone else although the purchase was with them. Continued; Etoro case 08549** Excuse is waiting to hear from their external supplier ? My other broker dealt with it in a couple of weeks who is Trading 212 Update Etoro now have Indivior PLC on NYSE.

M.H.A. Willemsen
01.01.2026 | 20:27

This last year my account manager (Jigal) kept me up-to-date on the latest developments on the market and how this could be used in my portfolio. Their event at AZ Alkmaar, which I attended (AZ-Feijenoord), was well arranged. Giving plenty of options to interact with other investors and the eToro crew and get a new view on the current market. Why not the full 5 stars? Their WhatsApp channel has some room for improvement. It's a bit cumbersome, where I needed to repeat my question and it seemed like it wasn't set through to my account manager properly. But I'm sure this will be looked at

JooYeon Lee
01.01.2026 | 19:48

My contact person mr. Koral Zusman has helped me with any questions I had, which made trading an easy breath. Thank you!

APG
01.01.2026 | 16:23

They act very quick when there is an issue

エル・アラム ノウラ
01.01.2026 | 12:41

Etoro gives me peace of mind. I chose the platform given the excellent support and assistance they provide for investors!

Joran
31.12.2025 | 18:10

It was quick easy and clear. Nice to have when it comes to your finances

M. M.
31.12.2025 | 15:07

Ich kann vor eToro nur warnen. Die Plattform bestiehlt ihre Kunden. Ich habe zwei Mal versucht, USD von meinem PayPal-Konto über eToro auf ein anderes Bankkonto zu transferieren. Die Anweisungen waren absolut eindeutig. Das Ergebnis: Die Transaktionen sind beide Male fehlgeschlagen, aber eToro hat mir trotzdem jedes Mal 5 € Gebühr berechnet. Und das für eine Dienstleistung, die sie gar nicht erbracht haben! Es wurden Gebühren für Transaktionen einbehalten, die nie stattgefunden haben. In meinen Augen ist das rechtswidrig. Ich habe den Fall bereits der zuständigen Finanzaufsichtsbehörde gemeldet. Finger weg! I strongly advise against using eToro. In my experience, their practices are borderline theft. I attempted twice to transfer USD from my PayPal account through eToro to another bank account. The instructions were crystal clear: transfer the funds as requested. Instead, the transactions failed both times, yet eToro charged me a $5 fee each time for a service they never actually performed. Charging customers for transactions that were never executed is unacceptable and illegal. I have already filed an official complaint with the relevant financial regulatory authorities. Stay away!

Customer
31.12.2025 | 14:29

Sarah is a great account manager

Caio Quirino
31.12.2025 | 14:01

It is not just only the most complete multi-asset and social-trading platform but also its Account Managers and learning resources are really useful.

R. Tosellini
31.12.2025 | 12:40

Professional services and support. I contacted the company to get additional info. I always got a prompt and satisfactory replay. Very happy.

Erik Weber
31.12.2025 | 12:38

Before clicking the "Buy"-Button I can check for indicators, in this case: RSI. It was not overbought, so I buy.

Sandra M R
30.12.2025 | 17:57

Super user friendly, copy trader option is great

Sofia Plays
30.12.2025 | 16:34

Good broker!

Jan Brussee
30.12.2025 | 15:11

Good advice, good man and always available.

Ville Lahtinen
30.12.2025 | 14:26

Becoming too creedy with fees. I have used it 5 years but about to change platform

Fabrice Doisneau
30.12.2025 | 12:52

Merci Jonathan, explication absolument excellentes

Clebin
30.12.2025 | 08:56

I really like the copy feature on eToro and introduced quite a few friends because of it. It’s a pity that the feature isn’t available for new Singapore clients. Really hope something can be done about this.

Carlo Ratti
30.12.2025 | 06:56

I have been investing with etoro for more than 2 years and I am very happy with it. The social aspect of the app and the possibility to invest via copy trading is a big advantage to get good returns while learning. Customer service has always been supportive during all the times I had to get in touch with them.

Ronald paguiligan
30.12.2025 | 00:42

No good. Cases hitting stop loss even though it is far and there was an instance that the process gap down to my take profit but instead it hits the stop Loss.

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