802
Reviews
Great team and excellent customer support/service. I particularly enjoy eToro events!
I accidentally signed up with this company and they are boarding me with messages. Their unsubscribe button does not work so I’ve had to contact them directly. I was assured that the emails would stop but yet again I have received unsolicited emails from them. I CANNOT get them to comply with the law and leave me alone!
I was very suprised to receive a Whatsapp message from eToro and to be designaded a personal account manager. Whatsapp seems a bit more personal. I was even more surprised after I sent my first question via the whatsapp channel. On that day I didn't get a response but the following day my account managet called me directly. We chatted for about ten minutes and I really felt that my clientel was in good hands. Account managet who is there for me. A big plus!
Clear rules, website with detailed information and the account manager very knowledgeable.
My account manager, Rebecca Ruimy, answered my questions regarding the correct operation of the trading platform quickly and in plain language. Thank you again Rebecca.
Harry Blagden is an excellent Account manager and a pleasure to work with. Looking forward to liason with him in future endeavors.
I’ve been with eToro for 5 years and have had a very seamless and positive experience. The platform is easy to use, and my account manager Harry has been great - always helpful and responsive. Highly recommended.
Harry is my account manager and he is brilliant, very personal and really knows his stuff. eToro really look after me and being taken to a football match was a great experience, I would like to go more often!
Stinne has been phenomenal in making my on boarding journey as a cooperate customer exceptional 👏 thanks again Stinne!
Quick and good service
The app is easy to use and very intuitive and it offers a good range of products
Massive opportunities for investments - attractive prices - the copy trading is ingenious - offers for investments I have not seen anywhere else in the market. Service staff always available and super helpfull
It is very good
After starting a "revolution" here recently because I needed a PDF of my account but getting NO account manager reply, NO chat reply, NO OPEN A TICKET FUNCTIONALITY, I complained twice here to get a mere communication with etoro!!! Yap. This is how this " great " company works it is beyond ridiculous ,and unprofessional !! After several failures,and further complaints here someone finally explained to me his to get the PDF on the system. But ,but but. 1. Shouldn't my account manager reply and facilitate this ?well it never happened 2. After I complained twice here I got a message from a new account manager who was unable to even understand at the basic level what I was asking !! moreover he told me if you need any information contact our contact services!!(Which were not working and that was the issue and the reason of my initial complaint explicitly stated!!) this is a surreal failure!your account manager instead of answering your question sends you to the general inquiry service !! this is etoro service level people 3 from the fact that the other person replied to my message I assumed ,what else could I do but assume , that now I had a new account manager -this is months after the last communication with my previous manager - well a professional company shouldn't notify you that you have in your account manager??? I assume that the previous account manager left the company what else can I do !!but that !! when you have zeroZERO information ??of course, since the new account manager has a new email account it's impossible for me to know what happened unless THEY notify me! unless the new account manager sends me a message saying now I am your account manager !!total chaos total unprofessionalism 4. Well after my complaint here this lady who replies here on trust pilot Maria said to me that the appropriate actions were taken. this is why I suppose again that the new account manager was notified to reply to m. e this is how I got his message Bat twice he failed to understand and to even address my very simple question about getting a PDF t,-he third time I reinstated my question to him, he sent me a message saying "our WhatsApp services have been fully restored' this is absolutely ridiculous you ask your account manager for a PDF and the first time he says if you have any questions contact our general services the second time call WhatsApp!!! this is unbelievable in its lack of professionalism!! I re- addressed my issue but no reply. !!! 5 I THEREFORE DEMAND A CHANGE OF MANAGER THIS IS A TOTAL FAILURE I CANNOT COMMUNICATE WITH A PERSON WHO AS my personal ACCOUNT MANAGER SENDS ME TO OPEN A TICKET OR CALL WHATSAPP HIS JOB IS TO REPLY TO ME !! 6. I ADD HERE THAT THE WHATSAPP SERVICE DOES NOT WORK WELL AT ALL . It said your account manager is unavailable then it had a calendly link which is was not working I CANNOT ATTACH THE MESSAGE WHICH SAYS IT IS NOT WORKING HERE.NO LINK. So I thought A failure again on the part of ETORO and I'm going to have to spend so much time complaining just to get an answer So I need a new account manager with some basic level of understanding and PROFESSIONALISM.... This is how we End up talking to etoro....i COMING n trust pilot to get some basic service. LAMENTABLE
The interest rate for cash ISA is ok. The free gifts they sent through the post are ok. The general service and website is not good. I’m still waiting for my sign up incentive and for an ISA to be transferred. If I don’t recieve my sign up incentive I’ll probably go back to a UK based saving app as Etorro is laggy and the chat never answer your questions.
Yess I LIKE THE COMPANY
Everything works smooth. Planning to continue trading here for a long time.
I encountered an issue with receiving two-factor authentication (2FA) via SMS while traveling abroad using roaming. Initially, I was concerned that this would disrupt my regular investment schedule and hinder my progress. Fortunately, I was pleasantly surprised by the professionalism and caring nature of the support team. Although the issue was not on their end, it was evident that my operator had an issue with their partner. As a result, I had no SMS or the ability to receive incoming phone calls. However, the eToro support team promptly reached out to me through email, WhatsApp, and my other fully operational phone number. They guided me through the identity verification process over the phone. Once the verification was complete, the support specialist took the necessary actions and restored access to my account, allowing me to update my 2FA. Having been a loyal user of the platform for several years, I have always been satisfied with the product and the exceptional support provided.
Great Platform, and great support from my manager Jonathan Ficher. Always clear and quick support.
Very quick and professional customer service!
I’ve been an eToro customer for over five years, and unfortunately my recent experience trying to open a corporate account has been extremely disappointing. As my account size grew, I wanted to take the next step and open a business account for my company (non-financial), where I am the sole owner, operator, and director. I started this process back in November 2025 and have been actively chasing eToro ever since. The process has been painfully slow, and the level of scrutiny has been unreasonable. eToro repeatedly questioned legitimate payments from my own customers, even after I provided full explanations and documentation. They went as far as requesting invoices I issue as a supplier and scrutinising the payment methods my clients use. eToro checked my company status and my sole ownership with ASIC, but they still kept asking for different documents like a “company constitution” and “replaceable rules.” I tried to make them understand that replaceable rules don’t apply to proprietary companies. And since I am the sole owner, operator, and beneficiary, I do not need a company constitution. A company constitution is only needed when there are other owners and shareholders involved, as it acts as a contract between the company and its members (shareholders), directors, and secretary. It is also a contract between the shareholders and explains how the company will be internally managed. Despite all this, eToro kept pushing me to write a company constitution against my will and against any actual legal requirement. I only wrote one because eToro insisted on it. ASIC never mandated it for me. Even after submitting everything they requested, the process dragged on for weeks and then months, with new requests appearing after each submission. For example, every few weeks etoro asks for different invoices I issued to my clients. What makes this even more frustrating is that I am an account holder using etoro for years, and eToro advertises that clients receive priority support. In reality, they have struggled to complete even basic operational tasks in a timely manner for this issue. For comparison, other international brokers I use—such as Pepperstone and OX Securities—opened my corporate accounts within minutes once I provided the required information and my LEI. My account manager (Austin Hang) has been great, but even he admitted that the operations team responsible for corporate accounts is separate and outside his control. Unfortunately, that means he hasn’t been able to resolve the delays either. Overall, this experience has been incredibly frustrating and far below the standard I expected after years with eToro. I hope they seriously review their corporate onboarding process, because right now it is inefficient, inconsistent, and unnecessarily burdensome for legitimate business clients.
My Senior Account Manager was on the phone to check that i had meant to do what i did. He explained how i could do what i had done, better and more cost effectively. Sent me info to walk me through ( i am so not techy ) and followed up with an email and call. If eToro were my Bank i would have been over the moon with this type of service.
seamless with great custoemr service from the team
The onboarding was just terrible. Endless dialog with robot who is taught to provide always the same useless answer to your question even if modified, changed, tailored to the mechanic mind. Then suddenly you receive a good news in your inbox saying that the account now has been verified and you are good to begin trading. Ohoho! That was not true as instead of executing the trade order, the platform invites you to make another deposit eventhough there are enough funds to trade. On different screens you see different messages. One says that you are good to trade, another says that the verification of your account is still pending. Finally, after 15 days (although a number of public holydays were in between) you get an email saying 'we are not able to provide you with our services and therefore in accordance with our Terms and Conditions Section 26.5 we will need to proceed with the closure of your eToro investment account'. Of course, no reasons disclosed. So, I remain acceptable in a dozen of platforms but eToro. Many thanks for your time, so to say.
Intutiness of the UX and the amount of valuable content
Still awaiting for the withdraw done 10/12/2025 to reach my account, today is 05/01/2026. Bank statement requested from etoro for the 2nd time was forwarded on the 01/01/2025. STILL NO Response or MONEY IN MY ACCOUNT This is pathetic, how money time do you escalate. how long does it take to found out the money withdrawn has not reach reach the appropriate account?
When organisations are dealing with your money, it should always be identifiable and traceable! My eToro/Moneyfarm cash ISA transfer has just completed. What an awful experience at the hands of these companies. Despite confirmation from my previous provider that they had transferred the funds 4 days ago (the process was started 15 days ago), they were unable to identify the funds until today. If you want to see your life savings disappear into an electronic black hole, where they are untraceable even by the account provider, these are the guys for you. On top of that, even though they have your money, they won't pay interest in this period. Furthermore, the money now in my account won't start accruing interest until it's 'been invested'. They advertise a competitive interest rate but this is negated by the loss of interest during this period! Apparently this is in the (very) small print, but not something they advertise. In order to get this resolved I've had to contact both organisations on numerous occasions, with little success until today. All I received for my troubles were; broken promises of returned phone calls, excuses and platitudes. All without resolution of the issue! Despite this I was told the case was closed, when it clearly wasn't. I was lured by the interest rate but wish I'd never heard of eToro/Moneyfarm.
I transfered my Cash ISA to eToro and was really happy with the process. My money arriving within 7 days which was suprising as previous experience of ISA transfers is that it usually takes much longer! I wish I could seperate the money into pots like I did with my other provider but I'm willing to sacrifice that for the really good interest rate.
For someone who is not financially trained, eToro’s copy-trading and investment is an amazing way to start investing. The platform is very user-friendly, make it easy for someone start investing using copy-trading a breeze. Thank you. Chepster77🙏
I had a question regarding currency conversions when trading, and Chaim guided me on the platform to implement the required changes in my account. As always, it was a very friendly and helpful interaction.