802
Reviews
Had an issue with one of my accounts.My account manager Austin hang was quick to help with my concerns and rectified promptly,excellent customer service.The platform itself is very simple to navigate and well designed love it.
seems easy to use but why cannot i invest on the crypto10 portfolio
I received a phone call the same day after I asked my question by e-mail and it was resolved immediately.
I am buying and selling easily.
great app to make your money work for you
I have been using eToro for 10 years. Love it. Easy to use and the feed has been very helpful in my early days to learn about investing.
I signed up for the bonus share offer for new customers, and my experience has been an absolute disaster. I followed all the rules outlined in the T&Cs, but unlike most other users, I did not receive the share after making my initial deposit. I contacted customer support, who then gave me false explanations and invented additional requirements that are not stated anywhere in the T&Cs to justify why I was supposedly ineligible for the reward. I was also promised multiple times that I would receive a follow-up email, which never happened. Given that this is a financial service asking me to trust them with my money, I cannot recommend even considering becoming a customer.
I have been using Etoro on and off for some years. 11 days ago I deposited som crypto (USDC) to my Etoro wallet. I made a request to have them sent to an external wallet the same day, but its been pending since then. I've asked them several times about why my withdraw is still pending / takes so long, and they have been giving me several different answers like for example "request failed due to insufficient funds in your wallet's available balance" and then jumped over to "eToro cannot intervene or cancel a pending transaction as it is directly governed by the blockchain. The execution time is determined by the specific blockchain and can vary based on its performance and current congestion levels." I asked AI for help with this case, since I dont know that much about money stuck on blockchain, and AI told me to ask Etoro for the transaction hash (TXID) to verify that what they are saying is true. I asked Etoro to provide this 5 days ago, but they havent replied to me, so something is not right with them, and I'm wondering if I will ever get my money...
Good friendly sercice .answered all my questions . Been with etoro over 10 years now cant recommend them enough
Following my review on 9 January, I spent all weekend trying to contact a real person through their online chat service. Their chatbot continually gives incorrect or inappropriate advice. It suggested that my account was not fully verified, although I had received an email from them to confirm it was, and I could see on line that they had verified all my details. I am attempting to withdraw my own money - £5000 - to my own savings account. I have tried 12 times. I kept getting emails saying "we couldn’t process your payment right now—it’s likely temporary. Please try again soon." This morning, I was able to speak to a call handler who initiated a "know your customer" review - this was more than 69 hours after I had first tried to withdraw my money. I have answered all their questions, provided proof of ID, and provided bank statements to show source of funds, but 5 hours later my account is still restricted and they will not give me my money back. I have spoken to them a second time, but the call handler does not have the ability to resolve the issue and refused to connect me with anyone who can. I tried to raise a formal complaint, and I got an immediate automated response that provide links to advise and their website, and told me my complaint was being closed as resolved. This company is truly dreadful. Don't be tempted by their sign up offers. Customer service is non existent. There are far better companies out there who offer a professional service and resolve issues promptly.
Depositing funds was easy but as soon as I attended a withdrawal my account was restricted. Usually this is a simple process of verification but I was asked for copies of everything under the sun and then kept receiving calls that would cut off immediately on answer. Returning the calls just left the phone ringing endlessly. I received an email stating that telephone verification was required before my account could be unlocked but clearly this is only possible if they would answer their phone lines.
Joined to open a cash ISA, submitted verification details, and was told it would take one day to verify. 4 weeks later I haven't heard a thing, and any requests to find out what is happening have been completely ignored by customer services. I have now missed the rates available at the time of application so it has been a complete waste of my time and money! Astonishingly poor. ** Updated - this review has prompted a quick response from Etoro and the issue has now been sorted, so bumped to 3 stars. Not sure why it couldn't just have been dealt with in the first place but maybe my experience is just a one off!!
Great evening of entertainment and hospitality. Always really good to catch up with account manager and like minded people.
The best social trading platform and easy to use.
Hi I would like for somebody to contact me regarding my account.
I'm really enjoying using the etoro app and moved over from hargreaves and landsdown who are poor in every department . Etoro is a fantastic platform with a bigger selection of stocks and cheap to trade also . It has lots of tools for research and and investing is very easy also .
easy to work with
I have my regular meeting with my account manager Mr. Abdulmuti through video call to talk about my portfolio performance, benefit of my account tier for the current level and about my future plan. Mr. Abdulmuti is very informative financial man and help me a lot through my journey in investment started almost 6 years ago and it was very informative meeting with respect to macro economics and 2026 expectations as well. Thank you for your time Mr. Abdulmuti and looking forward to have additional regular meeting with him in the future.
I am very grateful for Janey’s help. She is friendly, patient, and highly professional. She always takes the time to answer my questions and provides useful guidance. She has made my experience on the platform much better. Highly recommen
I have invested via Etoro for many years, best part is copy trade, now most of my fund allocation to copy trade, I no longer have to trade by myself and result is very good for long term investment.
I signed up with the welcome offer of deposit £5000 and get £500 of free shares. I selected my shares on sign up, account was verified and all condition's met, I did not receive the free shares. Impossible to talk to a human, there is 0 customer service only a chatbot which is no help, a little worrying. It’s a large amount of money I have trusted eToro with for this incentive. I hope a human can take ownership here and sort this
Fast and adequate respons
Very easy to use
Be very careful investing money with this company. I invested an initial £200 to test the water and see how the process worked. I was able to deposit money easily and they were happy to take their cut in fees (I appreciate every company needs to make money). The problem arose when after investing for a couple of days, I closed all positions and went to withdraw my money. My account was frozen. I am in the process of trying to get my account unfroze by sending photo ID, videos of me saying a series of numbers and sending emails confirming it was me who made the withdraw. They seem happy to take your money but giving it back to you is a different story. Thank god I decided to test it out first before putting serious money into the platform.
I appreciate the process in which it was easy and hassle free to open the account and begin trading / buying into some of my favorite companies.
It's trading interface is straightforward, very easy to use, plus they provide lots of benefit for member including high interest rate, wsj membership and other professional trading tools.
After a long and difficult situation, my new eToro agent successfully turned a bad situation into a positive one. I am very delighted with my new profile agent. The communication between her, me, and the investor team was on point, and she was extremely professional.
Recently etoro introduced 24/5 trading which is basically gambling now and not investment ( That is how they make clients lose more money and they generate more cash from fees ) . Although i dont care about that option, but eToro migrated my old assets to 24/5 and forced that change on me and I didn't even vote for this change. they just ruined my investment experience by this change that even though it was legal as they say, it was bad and i am unable to analyse my assets as simple as before or understand where my profits/ losses are coming from. They refused to revoke the change as they said it is impossible. And in the end all what they said is this " You have the right to refer your complaint to the Financial Ombudsman Service using the details provided in our final response ". The account manage as well is never helpful with that issue or never available recently for any interesting or helpful news or advice. Also i have never been to any sport event for more than a year as i am eligible for that and my account manager tells me that the tickets arent available when i ask for. I dont know if he had some close friends or clients he prefers.. ----------------------------------------------------------------- Reply: For months i have been in touch with your customer service through phone and mail and you already told me to refer my complaint to the Financial Ombudsman Service before and now. Dont pretend now in public that you still care about ticket number or my experience. You only care about your profits and especially since you became Public. I never short stocks but if i ever do i would definitely short etoro stock. You are not going anywhere with these changes and careless behaviour towards your clients. And please dont tell me i should trade in regular hours as if i am too dumb to realise that. you insult my intelligence. My problem is regarding my trades i made for past years in regular hours that suddenly became 24/5 going up and down all day and driving me crazy. A change that you FORCED on me. Regarding my account manager i also believe that you are just trying to care in public. Nothing you will do for real. And i dont need the account manager help anymore or yours. it just not fair that you pretend to offer something like sports event ticket but you chose some specific people ( maybe bigger investor ) to give it to them. cas: 08314847 - Chat with StreNor [ ref:!00D240d2qa.!500dV0HKbbA:ref ]
Etoro interface is very user friendly and provides has a good knowledge base for learning how to invest , to understand the risks. There also a lot of profitable smart portfolios with capital protection. Overall a great way to grow your assets. The portfolio manager was also easy to connect with and answered a lot of my questions regarding my investment options
Been using eToro for years now, experience has been pretty good. I like how easy it is to trade crypto on it, plenty of coins to choose from too. Depositing and withdraw funds is also simple to do so. Although not a perfect brokerage, it is good enough for a normal investor such as myself. I especially like their customer service. My account Manager, Mu Fang, keeps me updated with financial news and any offers eToro have to offer. She also helps me with my queries and problems, if any, promptly.