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Reviews
Answering took a few hours, but was always very helpful. The kind of answer I'd rather wait for, instead of getting any half baked answer instantly. Glad it's a real, helpful human and no AI slop.
I transferred AED 12,000 to eToro ME on 27 November 2025 via a UAE domestic AANI transfer. Despite my bank confirming that the transfer was successfully completed and credited to the beneficiary bank, eToro repeatedly denied receiving the funds and requested irrelevant information such as SWIFT/MT103 details, which do not exist for AANI transfers. Over several weeks, I raised multiple support tickets and escalations. The responses were generic, the issue was not properly investigated, and tickets were closed without resolving the underlying problem. My account was restricted and positions were liquidated to “correct” eToro’s internal balance, even though the transfer issue was not caused by me. The funds were only returned after my bank initiated a formal recall process. eToro did not proactively trace or resolve the issue. This experience caused significant stress and loss of trust. Client money handling and complaint management were poor and far below expectations for a regulated platform.
Customer service provided by Mr Sari has been excellent. I am happy with his services. He has been there for whenever I needed him. Shukran ya Sari!
If you are looking for a platform that grows with you—from a beginner to a high-balance investor—eToro is it. The combination of ease-of-use and high-level personal support makes it a standout in the Australian market for me.
I am unable to withdraw my funds from eToro. It has now been 5 days with no support from Customer Service. I completed identity verification twice. Absolutely appalling. AVOID! DON'T RISK IT!
Opened an account on Monday and almost instantly restricted. Finally got an email the next day saying it was because the money I deposited was from a joint account and showed my wifes name. Explained this and provided bank statements and ID. Then had to provide further evidence. Not a problem but account is still restricted with no timescales and my money is locked away. Ticket number 08638082, please can someone help. Not a great first experience, i’m all for aml but make the process quicker and much better communication!
Avoid at all costs. No phone option. Chat is an AI which advises to create a ticket. Ticket is then replied to by AI and automatically closed! You then have to reply again (and queue again) before getting through to a human who in my case ignored the original question and whose response in no way dealt with the point in hand. Complaint raised through correct channels and guess what? Replied to by AI with a generic email and closed! The FCA need to investigate this company ASAP. Their complaints procedure on its own does not satisfy the FCA guidelines which are a legal requirement. Also be wary of free share scheme - they are not all automatically being issued correctly. Overall, T212 far better. In response to the comment below; This link is not available on the contact us page so there's no way a consumer would typically have access to it. Also, where is the response to the illegal complaints procedure? I still don't have the free share that was promised after raising a ticket in 2/3 days on the 12th!
Excellent experience working with Varun Sehgal - very prompt, helpful and a joy to talk with! Etoro is a great company, 5* from me!
Easy to use for trading
I’ve been an eToro user for several years now and have consistently had a positive experience. The platform makes trading incredibly straightforward, and I appreciate the diverse selection of assets available. Moving funds in and out of the account is seamless and hassle-free. While no broker is perfect, eToro is a reliable choice for the everyday investor. A special shout-out to my account manager, Jury, who provides outstanding support. Jury stays on top of my queries and keeps me well-informed with relevant market news and updates. Highly recommended!
I opened an account, I activated a free trial club account, and closed the account the same day. After a week they charged me of 49,90 € PS: they solved the problem the same day I opened a ticket. I must say I am satisfied of their support
I had a great experience with my etoro account manager, Stinne Sorensen. The discussion was positive and timely for risk management of my portfolio and improved my view and analysis of the market ahead.
CASE ID: 08637868 (Raul) Etoro is not releasing my funds after multiple attempts to withdraw. I am in need of my funds due to a family crisis, and they are yet to release my funds after almost begging them for a week straight. So much so, that my last resort is to write a Trustpilot review.
user friendly. k chart can be better will be nice if I can moniter several k chart in the same time. will be better if there is a notification for market opening and closing. will be better if the preferrence can be saved (e.g the stock listing page) having issue with youtube. it will hold/ freeze for both
I have been trading with eToro since 2019. The app is pretty good and very easy to use. My account manager Bashar Smair has really been so helpful and supportive with any concerns that I have had.
New in investments and busy learning a lot! Thanks to eToro for giving teaching academy and virtual portfolio . Thanks also for Pro Ivestor copy program, very helpfull.
Super quick response on question posted via WhatsApp.
I’ve been using eToro for years, and it’s hands down the platform I trust most for trading. The copy-trading feature is a game-changer, especially for those who want to learn from and follow experienced traders. The platform is user-friendly, offers good rates, and makes investing feel accessible even for beginners. A special thanks to Sari Habib , my account manager, for his continuous support, guidance, and quick responses. Having a dedicated manager truly makes a big difference.
Happy with the services provided by Mr. Bashar. It’s a great platform for investment.
I have been using eToro since 2018. I find the App is relatively easy to use. Deposit and withdraw are easy, I can deposit using my credit card. EToro has added features over the years to improve the platform. I particularly like the pay interest on idle fund not traded feature. The account manager is very responsive and knowledgeable. Keep up the good work, eToro.
I find it to be a very professional company. I always get the help I need when I need it, and everything works well for me. I'm really happy to be part of eToro!
My Account manager, Sari Habib Allah, has been excellent. His professionalism, responsiveness, and support has ensured I do not have to worry about my portfolio.
Why bother advertising. The app and website is a nightmare. Getting verified is impossible. Getting help impossible. I have given up. More trouble than its worth. Trying to transfer an isa is more hassle. They only want you to trade. Nothing else. At least platforms like HL have phone numbers you can call.
I’ve been using eToro since early 2021 and it’s become my go-to platform. The app is easy to use and there’s a really good range of assets (stocks / crypto / commodities) to invest in. A big plus for me has been having a dedicated account manager, Alfie. He’s always easy to reach on WhatsApp or email if I have a question, an issue, or even just want to talk about the markets. That personal support makes a big difference and you don’t get that in many places at all when it comes to investing. Withdrawals are quick and easy, with 0 problems over the years thus far. I also like features such as copy trading, which add some interesting investment options inside the app. I’ve also had access to some of the networking / sports events through the higher club membership, which have been great for meeting other investors and the eToro team. Overall, I’ve had a really positive experience with eToro and would happily recommend it. - Ben
I do not hate it.
An update to my previous review. Still getting nowhere! I did receive an answer from CS, but all they did was refer me to the T+CS of their account opening offer and claim my account was unfunded. They said that I needed to move my deposit to the USD investment account (which I knew to be wrong and wasn't mentioned in the T+CS). They also claimed the bonus was $50 and not £500 of shares. I referred them to the offer still on their homepage. 3 days later no response to that. I then received a marketing email saying as a silver member I had an account manager I could message on Whatsapp. I tried that,but he seems to be on holiday. However, another account manager replied on Whatsapp to say CS were wrong and he could see I was signed up to the £500 offer. He suggested transferring my £5000 to the USD investment account just to be sure I triggered the offer. I did that, but still received nothing but a £30 fx fee! All messages to CS through messaging and to the Whatsapp have been ignored since. I deposited in good faith attracted by the offer. All I'm asking is that they honour their end. It's all well and good their CS on here saying it's escalated, but my experience is that they just ignore you. I'm out of pocket before I've started.
eToro makes it easy for its users to learn, develop and empower themselves to be access and successful in financial markets. I find value in the user friendly nature of the platform, efficiency, variety of assets and credible data sources.
Special thanks to Mr. Sari Habib Allah for his efforts to improve my investment experience with Etoro platform, thanks for his advice and for answering my questions about investing plans and investing strategies, Wishing Mr. Sari Habib Allah and Etoro platform best of luck.
Fast, reliable and easy platform to buy and hold crypros.
Smooth and very professionalconversation.Stinne has all knowledge for my thoughts.