QuantumFX (General Branding) EN

Capital.com customer reviews

Updated: July 22, 2026
Capital.com
Views852
Summary
Customers frequently praise Capital.com’s customer support as helpful, professional and fast, naming specific agents (Anni, Adham, Sandra, Carina, Małgorzata/Margo, Amir, Salma, Antonios, Vladimir, Antoniya, Karolin, Franco, Michelle, Milen) for clear communication and effective problem resolution. Many users report smooth deposits, instant or easy withdrawals once verification issues are resolved, and satisfactory handling of card verification and account access problems. However, there are serious complaints: at least one customer says a deposit never reached their account and received generic, unhelpful responses, threatening legal action, and another reports a major trading platform outage in June–July 2026 that froze execution for about 31 minutes, causing forced closures and losses of AED 245,000; the company acknowledged an incident but rejected the compensation claim, prompting escalation to the regulator. Other negatives include frustration with intrusive advertising and occasional reliance on automated responses before human intervention. Overall sentiment is mixed but leans positive on staff competence and support responsiveness, while operational risks (payment delays, verification hiccups, and rare yet severe technical outages) remain key concerns for some users.
SALEM
19.12.2025 | 20:06

Trusted broker

trader
19.12.2025 | 18:22

Make good decision and have a open mind and perspective and be ready for everything up and down.

Vinícius Holubovski
19.12.2025 | 18:14

The fast response from the support.

Winner Last game
19.12.2025 | 17:31

It's my first time with capital.com . I decided to try there withdrawal process. They had two options, through bank card and through account number. The bank card process where declined so I tried with the bank account number. I received my founds on my bank account after four hours 8 am to 12 pm on Friday. It was faster than I thought

James Lawrence
19.12.2025 | 16:17

Katrina is very helpful and seems very helpful

Tsvimboyoushe
19.12.2025 | 16:03

Denislav, Becca and Isidora helped me a lot to upload my bank statement to fullfil the requirements of my request

Fareez Ali
19.12.2025 | 10:58

Great customer service and very amazing UAEs trading platform

Coskun Dayioglu
19.12.2025 | 00:16

Lisa deserves 5 stars for her excellent advice. Lisa handled my issue perfectly and fixed my settings errors in the app. This allowed me to use the app to its full extent again. Thank you!

Claudia Begg
18.12.2025 | 21:24

Katrin was very helpful.

Habib Mahmood
18.12.2025 | 17:17

Thanks Michelle for your quick support

Ülkü Kücük
18.12.2025 | 17:10

Alles top super Leistung super Service

Ashwin Balachandar
18.12.2025 | 16:52

Great platform and always top notch service and help in case of any query! Special mention to Michelle who was very helpful

Rudy Maamari
18.12.2025 | 16:03

Michelle was my assistant and she was so helpful and kept updating me of my issue

Mohannad Ahdab
18.12.2025 | 15:47

My Account Manager Enas , is very supportive and understanding personality . Always share positivity to us and she is a good representer to a big and trusty company like Capital.com. Wish for her the best in her career .

P B
18.12.2025 | 15:33

All good 👍🏻 thanks

A V
18.12.2025 | 15:19

Excellent trading platform with a great UI, App and overall experience. Great and prompt customer service from Katrin ensuring that my reuqest/s were accurately and successfully handled on time.

Ali
18.12.2025 | 14:47

One of the best trading platforms

ConFused
18.12.2025 | 14:18

Had good experience customer service on point

ahmad abu saif
18.12.2025 | 12:08

Thank you very much. Velmer

Amélie Chan
18.12.2025 | 01:05

Thanks so much to Samuel Torrini, top Account Manager, very grateful for all your supports and help for the requests :)

Osama Almansour
18.12.2025 | 00:44

I was having a small issue and when I contacted live support, they solved it immediately, what a wonderful and quick service! Thanks for L. Franco, he was the guy from the support team

Sidiqulla Uryakhil
17.12.2025 | 18:06

Thanks to Helvijs for the great support.

mohamed zahra
17.12.2025 | 16:30

Very good service with Mr georgi

سعود العين
17.12.2025 | 16:28

Thank you, Karolin. Best Account Manager, very grateful for your support. Wish you success and many thanks for facilitating all requests.

Massimiliano Savarese
17.12.2025 | 15:20

Platform is top notch, easy to use on continuously being updated with new features. Staff an account managers outstanding service 🤗🙏

De-Andre Tekii
17.12.2025 | 15:05

Helped me to understand some info

Frederic yaacoub
17.12.2025 | 11:27

Excellent service, special thanks to Karolin very supportive and effective. Professional and kind. Thank you Karolin Khamed.

Marco
17.12.2025 | 10:03

Very helpful support team.

Eisa Alkhoori
16.12.2025 | 18:58

Was helpful

Lorenzo
16.12.2025 | 10:33

Quick replies and clear answers

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