848
Reviews
كانت الخدمة ممتازة و سريعة من سلمى
Vladimir and Antoniya took their time to properly aid me in accessing my account. They were very accommodating and listened to all my queries in ticket ID: 5004100
Antonios did great
Very professional assist from Mr Amir Thank you Capital.com for great service 👍
Both operators very helpful, great job!
This has been the worst personal experience I have ever had with a trading platform. Based on my experience, I encountered repeated technical issues throughout June and early July 2026. The platform froze, order execution was delayed, and I was unable to close my positions while the market continued to move normally. On several occasions, I received confirmations that my close orders had been executed, yet my positions remained open. As a result, my losses continued to increase, leaving me unable to manage my risk or protect my capital. In my experience, this pattern occurred repeatedly during the same period. Ultimately, my positions were forcibly closed due to insufficient margin after I was unable to close them during these technical issues. My losses exceeded AED 245,000. After I submitted my complaint, the company acknowledged that there had been a technical incident lasting approximately 31 minutes. However, its internal investigation concluded that the incident had no impact on my trading. In my view, this conclusion does not reflect what I experienced during trading or the evidence I submitted. In my opinion, any experienced CFD trader understands the significance of a 31-minute trading platform disruption during active market conditions. During such a period, a trader may lose the ability to monitor prices, manage open positions, execute close orders, or manage risk in a timely manner—functions that are fundamental to CFD trading. I provided video recordings, screenshots, trading records, and correspondence with the support team. Nevertheless, my complaint was rejected based on an internal investigation conducted by the company itself. Based on my experience, when I requested compensation for the losses I suffered, the company relied on the fact that I had accepted its Terms and Conditions when opening my account, including clauses relating to possible delays or technical issues. In my view, this did not address the facts I raised or the evidence I submitted regarding the impact these technical issues had on my ability to manage my trades. For this reason, I escalated my case to the relevant financial regulator, and I am still awaiting an independent review of the facts and the evidence I submitted. If Capital.com believes that any part of this review is inaccurate, I invite the company to respond publicly or contact me to review the evidence I have provided, including video recordings, trading records, and correspondence. I will update this review if there are any significant developments in my case.
smooth operations
Amir and Salma did a great help. Very polite and able to understand the issue in seconds. Highly professional.
I absolutely hate your irritating ads. Your ads are the main reason why everyone should avoid you.
Respond was quick and straight forward.
Good for now
I had an issue with my card verification and withdrawal, and Małgorzata Bydlosz, Premium Client Manager, helped resolve it very quickly. She kept me informed throughout the process, and once the card was verified, the withdrawal worked without any problems. She also gave me useful information about leverage and risk-management options. Friendly, efficient and professional support... thank you, Margo!
Yes. I am happy tosay. I have bit problems to slove. My agent was carina i think name is right. She have support me to fix my problems. Really i am happy with the service. Thanks
Capital.com the best Sandra the best
Excellent service
The customer support Adham was friendly and helpful
Payout was easy
I made a deposit and my funds never got to my account. I’m struggling since two weeks to get my money back and I only receive generic answers with no real solution. I’m wondering how serious a platform can be if they cannot quickly solve such issue finding my payment and either credit my funds or send them back to my initial account. I will probably need to take them to the court since my interactions with their customer care is useless.
Great app, deposits and withdrawals were instant and the help crew is very nice and helpful. Anni was kind enough to help me resolve an issue I was having and it was corrected within a few minutes. Well done Capital.com
Great atention !!
Very on point response
Amazing help from Franco
Looks good so far
Hapy ............
the call center agent
Overall experience is fantastic
Exzellent Trading Platform
Very helpful no nonsense
Always immediate respond and solving issue right a way.
Vey Good Go Go