QuantumFX (General Branding) EN

Capital.com customer reviews

Updated: July 22, 2026
Capital.com
Views852
Summary
Customers frequently praise Capital.com’s customer support as helpful, professional and fast, naming specific agents (Anni, Adham, Sandra, Carina, Małgorzata/Margo, Amir, Salma, Antonios, Vladimir, Antoniya, Karolin, Franco, Michelle, Milen) for clear communication and effective problem resolution. Many users report smooth deposits, instant or easy withdrawals once verification issues are resolved, and satisfactory handling of card verification and account access problems. However, there are serious complaints: at least one customer says a deposit never reached their account and received generic, unhelpful responses, threatening legal action, and another reports a major trading platform outage in June–July 2026 that froze execution for about 31 minutes, causing forced closures and losses of AED 245,000; the company acknowledged an incident but rejected the compensation claim, prompting escalation to the regulator. Other negatives include frustration with intrusive advertising and occasional reliance on automated responses before human intervention. Overall sentiment is mixed but leans positive on staff competence and support responsiveness, while operational risks (payment delays, verification hiccups, and rare yet severe technical outages) remain key concerns for some users.
Eirik S.
26.12.2025 | 11:34

Excellent broker

Amed A. H
26.12.2025 | 11:07

Michelle was very helpful and amazing

Jeremie Tama
26.12.2025 | 00:32

Big thanks to Krastan , Nyo and Jye fast service and very perform

Alex Alvarez
25.12.2025 | 19:41

Honestly first time with this brokerage and I can only say so far with my early experience that it has the most friendly and awesomely caring support agents. Like Pep who helped me set my mt4 account gosh I love that dude. And Georgios who also helped me answer my earlier questions. Amazing first hand support will be back more for the trading experience. Chaw for now 💯

Sergio Antonio Canale Pedrazzi
25.12.2025 | 09:37

The Inc is clean in all aspects

algeli de la rosa
25.12.2025 | 03:10

Was an good experience with the agent.

YAUHENI
24.12.2025 | 14:41

Good grading kit tools. Law spread and fees.

Daniel Bucataru
24.12.2025 | 13:58

Good agent!

GUSTAVO ANDRES
24.12.2025 | 12:31

Great experience! Give to us quality ad confidece for make trades

James Parr
23.12.2025 | 21:23

Just had great help from Katrin, recommend.

裴俊豪
23.12.2025 | 14:20

I am a new trader from Hong Kong, capital com is the first broker I be in touch with. I used this broker around a month and I sucessfully made a few profit on my trades. I used my mastercard to make deposits and I can easily take the same amount back within a working day. On this day, I tried to take part of my profit but I am confused to provide what kind of documents. The process is complicated and I have no idea what should be my correct bank account, I can't distinguish the differences between my card account and bank account. Customer support's staffs helped me a lot, so that I can finally sumbit correct documents by the help of Nyo and Vladimir. The staff even hepled me to complete the vertification with just few hours. The function of withdrawal cash is now at good condition. It make sense because capital com need to confirm and I really appreciate the quality of customer support, they are nice, and helpful to solve my issues which I'm troubled.

Abdulraheem Abdallah
23.12.2025 | 13:15

Minna was very kind supportive and helpful thank you so much 🙏🏻✨

Nizam
23.12.2025 | 11:57

Team's response was fast and effective. Big thumbs up to Kostadin & Michelle

Ahmad Arzouni
23.12.2025 | 11:18

Michelle helped me out to sort my issue in professional way

Eduardo A
23.12.2025 | 11:07

assistance was great and helpful

신피 Ficin - PShin
23.12.2025 | 11:07

L.Franco and Michelle helped me well

Haya Abdulla
23.12.2025 | 02:25

Yesterday i get help in live support by NYO he was the most helpful ever i been experience and quick reply in same moment i was wondering is he an AI or the Bot but no i had the gretest support by him for real , thank u for ur service NYO

rui moreira
23.12.2025 | 00:16

Customer service is Horrible___High Spreads____They closed my positions and made me loosing money when the market was in my Favor. Band of Thieves

cristian
22.12.2025 | 20:43

prompt answer, fast execution

Rangel
22.12.2025 | 17:34

I had an issue with proffing my deposit and they kept the follow-up of the process. On the week after, the customer support was not starting over and over, they kept up to the pass. Thanks Michelle.

TIMI JOSEPH
22.12.2025 | 17:06

Capital.com is a user-friendly, well-regulated trading app with fast execution, clean charts, and competitive spreads. It offers strong educational tools, a demo account, and helpful risk-management features, making it suitable for both beginners and experienced traders. Transparent, reliable, and easy to use — highly recommended.

Judy Andriamandimby
22.12.2025 | 15:59

Very responsive and good support team

Ismaila Adeleke
22.12.2025 | 15:00

It was a great response and good customer service support

Prince Lumoo
22.12.2025 | 12:47

I had a great experience with Capital, effective interaction with customers care, easy to trade and timeless withdrawal .

Callum B.
22.12.2025 | 11:34

I received all info

Giulio C.
22.12.2025 | 11:04

I had a great experience

Ethan C
22.12.2025 | 10:34

Very fast and friendly

Kledi Kadiu
21.12.2025 | 17:45

Best app for me

ANG MONY
21.12.2025 | 10:57

Very good svervice

Ryan
19.12.2025 | 21:36

Katrin was very polite and helpful

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