QuantumFX (General Branding) EN

Capital.com customer reviews

Updated: July 22, 2026
Capital.com
Views852
Summary
Customers frequently praise Capital.com’s customer support as helpful, professional and fast, naming specific agents (Anni, Adham, Sandra, Carina, Małgorzata/Margo, Amir, Salma, Antonios, Vladimir, Antoniya, Karolin, Franco, Michelle, Milen) for clear communication and effective problem resolution. Many users report smooth deposits, instant or easy withdrawals once verification issues are resolved, and satisfactory handling of card verification and account access problems. However, there are serious complaints: at least one customer says a deposit never reached their account and received generic, unhelpful responses, threatening legal action, and another reports a major trading platform outage in June–July 2026 that froze execution for about 31 minutes, causing forced closures and losses of AED 245,000; the company acknowledged an incident but rejected the compensation claim, prompting escalation to the regulator. Other negatives include frustration with intrusive advertising and occasional reliance on automated responses before human intervention. Overall sentiment is mixed but leans positive on staff competence and support responsiveness, while operational risks (payment delays, verification hiccups, and rare yet severe technical outages) remain key concerns for some users.
Muhammad Rehan
04.01.2026 | 18:51

Hi, today got very quick support from Mr. Martin. He helped me quickly to resolve the issue I was facing. Thank you team capital.com I am really enjoying my trades on capital.com. Keep on good work and support.

Alexander Lebron Gracia
02.01.2026 | 23:28

It was good because we could get one solution.

Abdelkader Jannadi
02.01.2026 | 22:41

Excellent service

DIYAR
02.01.2026 | 21:00

I was supposed to receive a $100 bonus this month, but only $5 was deposited, and this is the second time in recent months that my bonus has not been paid. I contacted support, and they told me it was deposited into my account, which is not true. Isn't this behavior typical of thieves and gangs? Isn't this embarrassing? Is there a reason for this? Despite the poor service, delayed execution, and halted orders, you lie to us. Isn't this fraud, lying, and exploitation? We no longer trust you. I bought silver at a price of 71, and it was executed later at a price of 73. The bonus is my right, and I demand it. $100, or I will write this comment on all your pages daily so that people can see who you really are.

Lanna
02.01.2026 | 19:11

Referral? No I want promote to anybody because it’s a lie, I did a referral for a friend and he did the deposit of 200 and the trades as the conditions said but after one month they said that my friend didn’t respect the terms and conditions, bllsht as always, when they have to pay you something they always invent some excuse. I will live you asap. There are many serious brokers

Savab Kp
01.01.2026 | 16:57

Appreciated prompt support from Mr Georgi

Muhammad Zeeshan Khan
31.12.2025 | 19:28

Capital.com is the best broker that I have experienced so far. Professional web and mobile application. Perfect support. Keep up the good work. Thank you.

Amit Malhotra
31.12.2025 | 18:50

Capital.com is a wonderful online trading platform as it is extremely user friendly and over the top Mr. Mohammed Nomaan, Account Manager! is so responsive and responsible, I feel safe and secure due to him and i have recommended my circle also to open account at capital.com for to Mr. Mohammed Nomaan.

Jesús Herrera
31.12.2025 | 16:37

All good, good atention

Nenad Milivojevic
31.12.2025 | 15:20

To be honest I m so glad that a have a so good super advisor as a Eugenia. All best i new year i wish you. And it s a great time to coopate with the capital support. Best regards from Serbia. 😊

Tino
31.12.2025 | 14:27

I am using Capital with Aconsus and i am very happy with the broker easy to use and professional!

Stefano
31.12.2025 | 11:48

The wide availability of trade

HELIO VALDIMIRO POLANA
30.12.2025 | 17:46

Im still getting used to the platform

Hlavathy Lóránt
30.12.2025 | 17:15

Excellent, outstanding support team! I had a technical issue that I could not solve at all, but Michelle from the support team helped me very kindly and solved my account issue in no time! Thanks Michelle! Appreciated so much!

Said Kabab
30.12.2025 | 16:49

Hi Michelle, I just wanted to say thank you for your help today i really appreciate your patience and support you made the process much easier for me and answered all my questions thank you.

Le’Mar Kelly
30.12.2025 | 15:07

Katrin dealt with my inquiry regarding linking my Capital.com to my TradingView account. She was exceptional! She is polite and swift to bring clarity to resolve the situation. Thank you, Katrin. Overall, my experience with Capital.com has been great thus far.

Naël SAINT-CYR
30.12.2025 | 12:57

Thanks to the support team for the processing of my request, the clarity of the answers provided and the efficiency.

Harry ward
30.12.2025 | 12:40

I have used Capital for years, great platform. Really appreciate the Customer Service from Anni. Thanks

DINIDU KUMARA
30.12.2025 | 09:34

It’s easy to learn and trade ❤️

Roma Rustamov
29.12.2025 | 13:54

Quick help. Thanks to Vladimir.

Fady
29.12.2025 | 13:12

The team is great help as usual and they facilitate the withdrawals when required. Thanks to Rafail.

amer
29.12.2025 | 12:18

it was good and helpful the best is Mr vladimir

Elvira
29.12.2025 | 12:01

Thanks a lot for Katrin. I appreciate her that helps me and explain

Abdulrahman Aljasim
29.12.2025 | 09:46

Great team ,thank you all

Nilakshan
29.12.2025 | 01:40

Too Mach happy am ani tim weting your hellp thnx

Ivan Butorac
28.12.2025 | 19:06

Simple,easy

Manuel Alejandro Castillo Aria
27.12.2025 | 19:02

Capital is the best Broker, from capital you can receive fast payments, amazing customer support, and great payment incomes by spread and wonderful referral bonuses, I can guarantee this broker is the best.

Beat Zangger
26.12.2025 | 18:28

Thanks for anythings, best regards B.Z

Norbert Klein
26.12.2025 | 13:50

Great system

HEGDI RAJESH
26.12.2025 | 12:51

One of the best said to invest trusted said .thank you 💓

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