852
Reviews
I started trading CFDs in the new year after spending the past year learning, and Capital.com has been a great platform to begin with. The app is intuitive, user-friendly, and makes learning straightforward. I’m really enjoying the experience so far and would recommend it to anyone starting out.
You are caring broker. You are patient with your clients. Am new and just shocked by the 82% of retail investors loosing their investment. Your response about the same is a demonstration of how much you care for your clients. Keep it up.
Well, other than having the coolest, easiest to use features, the customer care agents are available & helpful.
My experience with Capital.com has been very frustrating and disappointing. During a connection / reconnection phase in the app, a position was opened and immediately closed by a margin close-out. I had no conscious intention to trade at that moment. The broker confirmed that the app worked “technically correct”, but also clearly stated that they cannot know the customer’s intention. Despite this, the trade was fully attributed to me as a “manual action”. This creates a fundamental problem: If the broker admits they cannot know the client’s intention, but still fully relies on system logs, the customer has no realistic chance to defend their case. Without 24/7 screen recording, your explanation is effectively worthless. What makes this worse is that this is not the first time. In a previous case involving alleged “network issues”, I even provided a speed test showing a stable connection, yet the responsibility was again placed entirely on me. The pattern is clear: – The system is always right – The customer context is irrelevant – Responsibility is always pushed back to the user While this may be legally convenient, it feels unbalanced, frustrating, and unprofessional from a customer perspective. Trading already involves enough risk – you should not also have to worry about being completely powerless if something goes wrong in the app. Based on my experience, I cannot recommend this platform.
My experience was very very satisfactory. From the registration itself which was not too complicated. I registered with a test email which I later requested to be changed to my primary email which I use for trading, and Viktoria happily changed it in a very short time without too much complication. Everything changed successfully and now I'm back in the game. Thanks Viki! Five stars from Marko. ;)
I had opened an account with another broker. Then looked immediately for another one and ultimately stumbled across Capital.com. Perfect Business Model and really easy process for depositing / withdrawing funds. Felt immediately at ease, everything is sleek and user friendly. I will definitely stick around and use it for my trading activities.
Awesome customer service with a complex withdrawal to a very old account. Many thanks for being the best customer service I’ve had in months Katrin!
Good services for the investment.
Reactivity, promptitude of Vladimir 👍
Superbe User Interface, super sandbox,and API , very good response times, very modern, probably the best in europe !
Easy to Trade and easy to cash in and out but be carefully.
Vladimir’s assistance was very helpful. Thank you.
It's a wonderful platform with quick assistance and fixing issues without any stress and you can make good money with the grafics wath they have.
Im a newbie - but love to Educate my self with Capital . Com
Easy to use and fast to set up. Deposits,withdrawals were smooth, spreads,fees felt fair, and the app is stable. Customer support answered me quickly. Good platform for everyday trading.
Easy to use and fast to set up. Deposits/withdrawals were smooth, spreads/fees felt fair, and the app is stable. Customer support answered me quickly. Good platform for everyday trading.
Learning xp
Great customer service by Mr. Zlatan thank you for the great service.
I am thankful to team member like Krastan of Capital.com who has given crystal clear information for my account and i belive they are doing with every of thier client, one thing i want to add with capital co and there team that there systems are very clean, they deliver what they commit, but i would request to add even indian index nifty also on the platform , they discontinued in 2023 and so far it is not activated again
Great customer service, well running app. (Vladmir)
Zlatan person was helpfull and provided fast response
Rapid and detailed reply by Mr Vladimir
I am very happy talking with Mr. Vladimir regarding my bank transfer issue. He was calm, patient, and explained the process very clearly. He guided me step by step and cleared all my doubts. The support chat was smooth and reassuring. Really appreciate the help from Capital.com support.
Kristian helped solve my issue. They were polite and helpful and direct. Exactly what I want when I have a query.
Hello, I have been using Capital.com for CFD trading for about three years. I am very satisfied with the support. The response time has improved even further in the meantime. Payouts (via PayPal) are processed within a few minutes. I am also completely satisfied with the costs and the selection of products. I mainly use the app for trading, and only for private purposes (no third-party funds). The app has recently been expanded to include some analysis tools. For tax purposes, I receive corresponding annual overviews from customer support. However, these still need to be prepared individually for tax returns, which is not a big effort. Of course, CFD products involve risks due to leverage (margin calls), which must be very clear to everyone before they start trading with real money. Capital.com offers quite extensive training videos and information for beginners. I highly recommend taking a close look at these. Overall, I give it full marks, as it completely meets my needs. Best regards Klaus Samp
Quite a complicated setup and funds transfer took too many days to enter the account
Recomm…👍 good working traiding
Katrin was great she fixed my problem quickly
Micheal was very helpful and professional when dealing with customers
Perfect customer service ever