Capital.com customer reviews

Updated: April 2, 2026
Capital.com
Views577
Summary
Most reviews highlight excellent and responsive customer service, with many users praising specific agents such as Zoya, Katrin, Valentina, Michelle, Ekaterina, Daniela, and others for being professional, kind, and efficient in resolving issues quickly. The platform is described as user-friendly, fast, and suitable for beginners, with low spreads, good execution, and quick payments or transfers. Several users appreciate the helpful live chat and educational support. However, some reviewers note that Capital.com functions more as a CFD platform rather than providing real asset ownership, which requires constant monitoring and includes overnight charges. A few users mention trading losses and issues with deposits, though most still emphasize that customer support handles problems effectively. Overall, the platform receives positive feedback for its usability, speed, and especially its strong customer service team.
mncedisi Nzima
06.01.2026 | 16:11

Zlatan person was helpfull and provided fast response

Aldo Ciccolini
06.01.2026 | 16:03

Rapid and detailed reply by Mr Vladimir

Murali Prakash MV
06.01.2026 | 14:04

I am very happy talking with Mr. Vladimir regarding my bank transfer issue. He was calm, patient, and explained the process very clearly. He guided me step by step and cleared all my doubts. The support chat was smooth and reassuring. Really appreciate the help from Capital.com support.

nicholas lester
06.01.2026 | 13:32

Kristian helped solve my issue. They were polite and helpful and direct. Exactly what I want when I have a query.

Klaus Samp
06.01.2026 | 12:07

Hello, I have been using Capital.com for CFD trading for about three years. I am very satisfied with the support. The response time has improved even further in the meantime. Payouts (via PayPal) are processed within a few minutes. I am also completely satisfied with the costs and the selection of products. I mainly use the app for trading, and only for private purposes (no third-party funds). The app has recently been expanded to include some analysis tools. For tax purposes, I receive corresponding annual overviews from customer support. However, these still need to be prepared individually for tax returns, which is not a big effort. Of course, CFD products involve risks due to leverage (margin calls), which must be very clear to everyone before they start trading with real money. Capital.com offers quite extensive training videos and information for beginners. I highly recommend taking a close look at these. Overall, I give it full marks, as it completely meets my needs. Best regards Klaus Samp

Maxwell
06.01.2026 | 08:54

Quite a complicated setup and funds transfer took too many days to enter the account

ROBERT
05.01.2026 | 21:31

Recomm…👍 good working traiding

Mohammed Houda
05.01.2026 | 20:32

Katrin was great she fixed my problem quickly

Hamed Al Shehhi
05.01.2026 | 12:47

Micheal was very helpful and professional when dealing with customers

Islam Hussein
05.01.2026 | 07:32

Perfect customer service ever

Muhammad Rehan
04.01.2026 | 18:51

Hi, today got very quick support from Mr. Martin. He helped me quickly to resolve the issue I was facing. Thank you team capital.com I am really enjoying my trades on capital.com. Keep on good work and support.

Alexander Lebron Gracia
02.01.2026 | 23:28

It was good because we could get one solution.

Abdelkader Jannadi
02.01.2026 | 22:41

Excellent service

DIYAR
02.01.2026 | 21:00

I was supposed to receive a $100 bonus this month, but only $5 was deposited, and this is the second time in recent months that my bonus has not been paid. I contacted support, and they told me it was deposited into my account, which is not true. Isn't this behavior typical of thieves and gangs? Isn't this embarrassing? Is there a reason for this? Despite the poor service, delayed execution, and halted orders, you lie to us. Isn't this fraud, lying, and exploitation? We no longer trust you. I bought silver at a price of 71, and it was executed later at a price of 73. The bonus is my right, and I demand it. $100, or I will write this comment on all your pages daily so that people can see who you really are.

Lanna
02.01.2026 | 19:11

Referral? No I want promote to anybody because it’s a lie, I did a referral for a friend and he did the deposit of 200 and the trades as the conditions said but after one month they said that my friend didn’t respect the terms and conditions, bllsht as always, when they have to pay you something they always invent some excuse. I will live you asap. There are many serious brokers

Savab Kp
01.01.2026 | 16:57

Appreciated prompt support from Mr Georgi

Muhammad Zeeshan Khan
31.12.2025 | 19:28

Capital.com is the best broker that I have experienced so far. Professional web and mobile application. Perfect support. Keep up the good work. Thank you.

Amit Malhotra
31.12.2025 | 18:50

Capital.com is a wonderful online trading platform as it is extremely user friendly and over the top Mr. Mohammed Nomaan, Account Manager! is so responsive and responsible, I feel safe and secure due to him and i have recommended my circle also to open account at capital.com for to Mr. Mohammed Nomaan.

Jesús Herrera
31.12.2025 | 16:37

All good, good atention

Nenad Milivojevic
31.12.2025 | 15:20

To be honest I m so glad that a have a so good super advisor as a Eugenia. All best i new year i wish you. And it s a great time to coopate with the capital support. Best regards from Serbia. 😊

Tino
31.12.2025 | 14:27

I am using Capital with Aconsus and i am very happy with the broker easy to use and professional!

Stefano
31.12.2025 | 11:48

The wide availability of trade

HELIO VALDIMIRO POLANA
30.12.2025 | 17:46

Im still getting used to the platform

Hlavathy Lóránt
30.12.2025 | 17:15

Excellent, outstanding support team! I had a technical issue that I could not solve at all, but Michelle from the support team helped me very kindly and solved my account issue in no time! Thanks Michelle! Appreciated so much!

Said Kabab
30.12.2025 | 16:49

Hi Michelle, I just wanted to say thank you for your help today i really appreciate your patience and support you made the process much easier for me and answered all my questions thank you.

Le’Mar Kelly
30.12.2025 | 15:07

Katrin dealt with my inquiry regarding linking my Capital.com to my TradingView account. She was exceptional! She is polite and swift to bring clarity to resolve the situation. Thank you, Katrin. Overall, my experience with Capital.com has been great thus far.

Naël SAINT-CYR
30.12.2025 | 12:57

Thanks to the support team for the processing of my request, the clarity of the answers provided and the efficiency.

Harry ward
30.12.2025 | 12:40

I have used Capital for years, great platform. Really appreciate the Customer Service from Anni. Thanks

DINIDU KUMARA
30.12.2025 | 09:34

It’s easy to learn and trade ❤️

Roma Rustamov
29.12.2025 | 13:54

Quick help. Thanks to Vladimir.

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