QuantumFX (General Branding) EN

XTB customer reviews

Updated: July 15, 2026
XTB
Views1109
Summary
Reviews are mixed, with several users praising the app’s simplicity, ease of use, useful training/tips, wide access to different asset classes and markets, and good execution or spreads on some instruments. Some beginners report a smooth deposit process and appreciate being able to start investing with small amounts. However, recurring complaints center on poor and slow customer support, ignored messages, and inconsistent responses across channels. Many users experienced frustrating and unclear KYC/address-verification demands—documents rejected without explanation, additional requests for bank statements long after deposit, inability to attach alternative documents, and even a missing country option—leading to account refusals or blocked withdrawals. There are also reports of technical/platform issues: market-opening delays, stop-loss orders not executed, lack of visible holding-period info, and unexpected system changes during important sessions. Other negatives include long processing times for transfers, limited choice of funds/ETFs, forced currency conversion on many products, and unmet marketing promises (e.g., free shares or validation problems). A few individual cases mention resolution after escalation, but overall the biggest themes are trust and support concerns despite a generally user-friendly interface and appealing market access.
Jaromir Holan
27.11.2025 | 09:03

Its easy and simple

aurore
27.11.2025 | 08:36

Simple à utiliser, interface très compréhensible top

ABD. AZIZ
27.11.2025 | 02:35

Good and full performance

QUENTIN JULES DUBOS
26.11.2025 | 23:18

Simple efficace et très intuitif

EL HADRAMI AHMED
26.11.2025 | 18:03

Very importante

Tariq Khan
26.11.2025 | 16:25

I like app very nice service

Attaphol Sribuala
26.11.2025 | 04:12

perfect super app

Petr Tomanek
25.11.2025 | 12:11

Great trading app

Richard Bogalho
24.11.2025 | 23:17

Simple to use the application

Mirko Valenzuela
24.11.2025 | 20:52

Great interface

Marcin Kasprzykowski
24.11.2025 | 16:25

The removed API, they removed fee-less currency exchange. The UI is clumsy and customizable only to some small degree. The mobile app is a junk, shows tons of info I do not need and makes it difficult to get to what I really want.

Panaite Adrian
24.11.2025 | 10:04

Good execution. Variety of instruments. Easy login.

Raymond
23.11.2025 | 19:05

simple to use

Craig Antony Birch
23.11.2025 | 17:08

So far so,good

Guillermo Ernesto Foca
22.11.2025 | 20:37

Excellent 👌🏻

Branislav Tomko
22.11.2025 | 18:09

I miss info about state of my accont in custom period

Setiyo Udiyono Udiyono
22.11.2025 | 15:27

Very nice and be sucsessfull

customer
21.11.2025 | 10:24

Is functioning well and is comprehensive and user friendly.

Johnny Carlos Esto
21.11.2025 | 09:37

Relay good spread sheet and clear cadle

Amine H
21.11.2025 | 08:53

Great application

Phong Tran
21.11.2025 | 03:22

Good. Trustworthy

Hervé Luc Dejean
20.11.2025 | 23:22

On doit se tenir au courant dès sujets internationaux

Jan
20.11.2025 | 20:46

Perfect platform.

kevin mcgregor
20.11.2025 | 18:52

Made trading easy

Mrs Evalinda Manuel
20.11.2025 | 18:51

Sometimes is really hard to understand how your robot make me loose

Javad farrokhi
20.11.2025 | 15:57

Hands down the most dishonest and unprofessional platform I’ve ever dealt with. Avoid at all costs. After verifying my account, they immediately pushed me to deposit money. I deposited a small amount just to test them — and the moment I did, they magically switched my account back to “Unverified.” Their support is a disaster: extremely slow, barely available, and completely useless. I closed my account without even using it and requested a refund. It’s been days, and they still haven’t returned my money. Every time I ask, they repeat the same empty line: “We are working on it.” Their aggressive advertising makes them look legit, but don’t be fooled. This platform is sloppy, misleading, and you’re genuinely risking your money. Customer support is a joke, and the whole operation feels shady.

Meet the Muhammads
20.11.2025 | 01:07

Easy to put money in but found it hard to withdraw. It was finally done but it put me off using the app. I hope others have a better experience

MichalP
19.11.2025 | 11:32

It would be useful to be able to open and close positions before the market starts

Jake Anema
19.11.2025 | 01:55

Scammers! Let you deposit using bank details but when trying to withdraw they need every document under the sun. They also proceed to reject the ID and use the ‘unclear’photo excuse to get away with it. DO NOT DEPOSIT

Spyros theodorou
15.11.2025 | 03:59

Terrible experience at all! I tried to login into my account and suddenly (as I forgot my password and tried to reset it), I was locked out for nearly a week without having any access to my own money. When I was contacting the customer support I was getting all the time the same response, that I need to wait without explaining me the reason of their technical issue. As I contacted the Financial Ombudsman service, they said to me that i could go further if the issue was there after 8 weeks. Overall very bad experience, stay away!!!

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