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Reviews
If i could give this company 0 stars, I would. No free shares - T&Cs not clear on their advertisements on the London underground. Takes ages to get verified - waste of time.
market watch feature isn't working, help not available. at anytime the market goes hot, responsiveness of this platform fall apart...very unprofessional, suspicious attitude by this firm, I don't know wat to think anymore.
Was tempted to try a new trading platform after seeing a sign up offer of receiving a free £70 stock for making a deposit of any amount (I deposited £1). The sign up process took so long for everything to be approved that by the time I was done, the company claimed the promotion had ended. I imagine this was just a scam to harvest data and get people to deposit. I decided to sacrifice my £1 deposit because they ask you for so many details to withdraw money. More details than any other platforms do. I have withdrawn large amounts previously from etoro, coinbase and trading 212 and havent had to provide that much information. I then contacted their chat service to ask for my account to be closed (oh and by the way, their chat service will respond to you within a few minutes every time but they're absolutely useless and they cant actually help you with anything). They told me I had to send an email which I did and it was ignored. I have chased up multiple times and still have had no response. I went back onto live chat today to tell them this needs sorting and they told me I can submit a formal complaint and sent me the contact details of how to do that. Called the phone number they provided and surprise surprise it doesnt even work. I cannot believe how this company operate...especially with so much competition. Hopefully they won't last long and people will choose better alternatives.
Really happy with xtb. I got a free share when I joined and the app is easy to use. There are a lot of educational content s that help you learn investing. Great experience overall.
Most sophisticated platform I have used. Offers opportunities others do not.
I want to give 1 star to XTB France for their lack of effort to fix a bug in their system which didn't let me verify my identity and thus be able to open an account with them. And what's worse is them asking me my nationality(which is not french) just to tell me, actually, they'll not able to help me. They are not able to fix the problem in their system to let me open an account, that is. I wonder if I had a french nationality, would they then be able to solve the problem. I'm sure they would. Shame on you.
Reliable and user-friendly platform. Withdrawals are smooth and customer service is responsive. Very satisfied with XTB!
Recently opened XTB for an investment app, super easy platform and user friendly interface. Added bonus they offer 4.25% interest on uninvested cash too
Can’t recommend XTB highly enough.
XTB- Opinion Unfortunately, this online broker deserves a better fate. A huge disappointment. One of the worst and most disadvantageous brokers I have ever used. I have been using XTB for several years, along with other brokers. I have lost a lot of money because of the way XTB works, they are practically professionals in how to financially rip off traders as much as possible. Obviously, I am responsible for part of the loss myself and the completely unrealistic capital market mechanisms that have been operating in the past few years. It could be a good broker, but it is not. Just a few important comments about the mistakes, which are facts: - crappy international customer service; - after several years of use and experience, I have reported the mistakes many times, made comments and suggestions, to no avail; - the platform in Europe is unstable, for a long time there were frequent freezes and glitches, which still occur today (especially when there is some significant data supply and it loads the servers; - undersized servers; - regular exits, restarts even on the most powerful computers and 5G broadband internet; - high minimum investment amounts in each instrument (this year they finally improved it somewhat, but not by much). In the case of other brokers, the minimum amounts for which we can buy a part of an instrument are lower; - faulty, bad, disadvantageous hedge management (in the case of a negative balance or even a positive, but not sufficiently high balance, it often does not allow the counterparty to buy, which often results in extraordinary losses; - this is one of the most important negative operational solutions, that they give 1 year expiration time to instruments that are not actually real futures, but spot (spotted) instruments. It is not the trader who decides when to close an instrument. This expiration is most often can occur at a very unfavorable time. Traditional futures products should be clearly marked! We see the expiration there and expect it. - Unmodern web application and platform, few analysis tools, cumbersome operation; - Difficult portfolio management, closing, it is easy to miss the quick closing of the position; - Not modern and intuitive chart indicator enough; - Many tools and instruments are not available; - Closed news, which are tied to registrations, are often not available in the given language afterwards (this is promised during registration); - Narrower trading hours for many indices and stocks, so there is no pre- and postmarket access. These are just the most important. Obviously there are advantages and things that work well, but pretty much every competing broker knows them. I'm sorry, because it could really be a very good platform and broker if it weren't only driven by profit. I don't recommend it to beginners.