1200
Reviews
Quite User Friendly Nice Tips and Trainings
Ok super guud
Perfect trading at xtb
I like that you have to show you are able to invest before setting up the account
Good trading
Good report ontime and analist Aqurate and quickly thd proses buy and selll moment at trading
I like the simplicity of the app, everything seems clear And Its really easy to use, which Is everything i look for while investing... The only bigger downside is the fact that Theres nowhere to see how long im holding each product, and Im "forced" to track that in a seperate file.
It is interesting that XTB responds to almost every review except mine. Why? After my experience with your company, I have been ignored by your employees, ignored by customer support, and now even my public review is being ignored. This is exactly how clients are treated when they raise a serious complaint—silence, avoidance, and no accountability. If you truly care about your reputation and customers, stop ignoring legitimate complaints and start providing real answers.
Good app, seems to be mostly trades in dollars which means doing conversion
This is my first time in investment, I hope to have a very good chance and a better life.
I'm from Colombia, it is very easy to recharge money to my account and also very easy to invest in any product
Idk idk idk idk
It’s very good app
I am at The start
My experience so far has been okay. The platform works well but the address verification was confusing. I sent a health insurance document and it was rejected without clear explanation. Customer service could explain better which documents are accepted in Bolivia. I hope they improve the guidance for new users.
100% good and easy
Overall, it was absolutely useless for me and I just waisted my time on them: I couldn't complete the identification process because my country wasn't listed (I'm from Russia), and there was no way to attach any other documents (e.g., a residence permit from a non-sanctioned EU country where I currently live). I wrote to both of their official support email addresses, but there was no response for over two weeks. One day, I even received an official email from a senior account manager (SO serious!), expressing their delight at my cooperation and asking if I needed any assistance. I replied that I indeed needed assistance, but there was no response. Their chat operators pretended to forward my request to their managers, but there was no response for over a week. I can imagine what would have happened if I had become your client—it's a huge risk to rely on such negligence in financial matters. Or, if this was simply a racist act, I would simply make things easier for your clients and ban Russian citizens from registering from the start—why waste your precious resources pretending to support them?
I like the way xtb helps us access a large variety of financial assets across multiple financial markets with a little capital. But I think they can enhance their phone app by focusing on the user experience
Ease of use.
Amazing the BEST app of the world
It’s impoosible to withdraw money when you need it. I do not advise xtb to anyone. Although documents were uploaded they took long time to review them and put me in financial difficulty. They are dodgy and untrusted.
You cannot withdraw your money from this platform..Having traded on this platform for months now and trying to withdraw my available funds so far has proved impossible. I have provided relevant bank statements based in London UK and also the original credit card details and ID; but XTB have declined everything and are asking for more statements from different banks. Don’t expect any managers to return your calls as their customer service is very poor. I have contacted the FCA regulator in the UK.
I have repeatedly sent emails back and forth for 2 weeks requesting for my account to be deleted and spoken to multiple agents. I've followed protol; requested funds. To the extent where even if you have below 51p you can't get this transfered. To no avail it is INCREDIBLY hard for you to request completion. Currently no one is now responding to the chat box, emails are going u responded too. It feels like avoidance. I continue to receive daily emails even after I've unsubscribed. Staff are not approachable at all. This is the last resort writing a review on trust pilot. Despicable!!
Very poor recent experience with Xtb ISA & online chat. Transfer of an S&S ISA into XTB initiated mid-Nov'25 took until end-Feb'26 for funds to appear in account. Lost about 7% compared to not having done ISA transfer. Multiple helpline requests proved useless. XTB ISA sounds good but isn't.
I was wary at first as XTB's cash ISA offer is very new. Account easy to open and once you get your head around adding money to free cash, then moving it to the cash ISA. Transfering £15k was held and investigated by my bank, but took about 30 mins and all good. 6% for 90 days is excellent and even underlying rate of 4% is competative. I especially like the daily interest being shown each day, even though it's credited monthly. So far, so good
I've tried this trading app before and after trying other apps I've returned to XTB. For me it makes trades easy and fast to open/close the positions. Plus in the past when I was taking money out, I always had the money in my bank account in 15-30min.
I have recently opened an account with them. I am transferring in quite a lot of money. The money was sent by BACs 7 days ago. but it is not in my account. I have been asking them the status of the transfer for 3 days now but cannot get an answer. This is not good enough. If I am going to trust them with my money they should have the decency to get back to me when I need an answer.
I don´t trust xtb anymore. At first I was really happy, but I was angry on myself with some missed trades. Later, I realised not all were my mistakes. I actually claimed the transation and xtb informed me that the amount was wrong and they had to return me money. I am now wondering how many other transactions were also false costing me money. When adding these "hidden fee" I am now on a search for a better platform. The wors is that they can easily take 2 month not reaplying despite a contionous reminding. All their responses were "we have transferred your inquiry and they will contact you soon".... Nothing ever came. This is not a customer service that one can accept. I called the hotline and I realised that yes, they do behave like this... to shake off most of the people, they simply ignore requests...
Tried to open an ISA account from one of their adverts. Directed me to download their trading app; entered my personal info including NI (no-one should ask you for your NI number unless its payroll) and then went through various questions where they then declined my application for a trading account because I was looking for a low-risk investment, i also notice now they have had fake reviews deleted by Trustpilot - absolute cowboys, avoid!!
Everything works very quick and well.