XTB customer reviews

Updated: March 31, 2026
XTB
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Summary
Reviews of XTB present a deeply divided opinion among users. Many positive reviews highlight the platform’s ease of use, user-friendly interface, smooth withdrawals, responsive customer service, and useful educational resources. Some customers praise the offered interest on uninvested cash, free share promotions, and wide access to stocks and commodities, describing XTB as a reliable and modern broker. However, a large number of users criticize XTB for poor customer support, long and complicated verification and withdrawal processes, technical issues, and system instability during high market activity. Several complain about misleading promotional offers, such as promised free shares that were never delivered. Others describe severe operational flaws, such as forced expirations on instruments, limited trading hours, bad hedge management, and frequent platform freezes. Many users report unprofessional or even suspicious behavior, with some alleging manipulation of trades and unauthorized transactions. Overall, while XTB receives praise for its interface and educational tools, numerous users find it untrustworthy, inefficient, and profit-driven, cautioning traders—especially beginners—to stay away.
ZDR
09.12.2025 | 18:17

J'aime bien la version internet car j'ai eu du mal à prendre en main l'application mobile. La version internet est plus ergonomique !

Vasile-Rares RUSU
09.12.2025 | 18:12

Awesome platform!

DD
09.12.2025 | 17:28

I am very disappointed with XTB – although until now everything seemed fine, probably because I had not encountered any problems. With the Unilever split, instead of receiving 8/9 shares as I should have, XTB sold all 20 of my shares, claiming they were fractional. I did not want to sell them, but XTB did it automatically, and I ended up with a significant loss. This is very serious. I have therefore lost my trust and will withdraw from this platform. Update: answer to XTB: already did that, nothing happened. Useless!

Dani Negoita
09.12.2025 | 14:06

I m love it. I like this app

Horotan Ionut Alexandru
09.12.2025 | 06:23

All good straightforward

LE BARON jordane
08.12.2025 | 23:27

Bonne application, facile a naviguer

Tanja Cvetkovic
08.12.2025 | 20:49

Experience is low,will see

Vasile Alexandru Dardac
08.12.2025 | 20:08

Great app, nice UI!

Dinca Cristian
08.12.2025 | 16:20

Amazing interface! Very easy to use! Self explanatory!

DUY TUNG Thai
08.12.2025 | 11:23

Fast response to my question and very convenient for vietnamese who want to invest abroad

LUPU
08.12.2025 | 10:45

U WANT TO LEARN ABOUT THIS

Prayoga
08.12.2025 | 03:34

Good app for trading

VLAD-GEORGIAN DUTU
07.12.2025 | 21:49

It helps because it gives you a lot of information

Hien Landry botite Landry
07.12.2025 | 18:46

Cool merci beaucoup

Sean Michael Streets
06.12.2025 | 16:48

The platform is easy to use and understand

Miguel Angel Gomez Garban
06.12.2025 | 14:47

very naci very nice

Aurel Nicolai
05.12.2025 | 23:09

Easy to use and reliable.

Rashmi Dubey
05.12.2025 | 20:51

The interface

Sebastian Tapia
05.12.2025 | 16:10

Is very easy

Nacho Llagostera
05.12.2025 | 16:00

Professional, how should be done

Robin Owen
05.12.2025 | 01:29

Only just joined so don't know at the moment

DIOGO ANSELMO LOPES PEREIRA
05.12.2025 | 01:25

Intuitive app

Paul Hugh
04.12.2025 | 23:56

Super easy to use, I like how flexible it is. The app is nicely set-up and it's not taken me long to get started.

Kevin Alonso Arostegui Santama
04.12.2025 | 22:47

Interesting

Habib Al Balushi
04.12.2025 | 20:12

Your approach is good. I hope everyone will cooperate with you and find suitable work and a good income.

Bogi Boy
04.12.2025 | 20:01

They have a very good support. At my other Broker I wait days until day anwser. Most time the answers are not useful. This is different at xtb. Also the GUI is very nice. In have candles and can change the view. Additionaly the position management is efficient. Not much clicks for changing stop loss. Not much of my time... Last but not lest I can trade in the chart directly.

Tri Minh Tran
04.12.2025 | 03:01

Very good experience

HARRY PAUL HUTAJULU
04.12.2025 | 02:58

Verification process too long

Willy Riviere
04.12.2025 | 02:33

Merci beaucoup pour l'application

ALIOU ABDOUL YANNICK Dosso
04.12.2025 | 00:56

Cool 😎@ merci

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