XTB customer reviews

Updated: May 23, 2026
XTB
Views868
Summary
Users report a mixed experience: some praise the platform for being fast, easy to trade on and occasionally offering competitive spreads and attractive cash/ISA rates, but the overwhelming number of reviews detail serious problems. Common complaints include extremely poor customer service—slow or no responses in chat, email and social channels, repeated “we’ve forwarded your query” replies and long complaint handling times. Many customers describe invasive, inconsistent and repetitive KYC requests (multiple rejected documents, repeated demands for bank statements and source-of-funds proof) that block account access or withdrawals and cause financial hardship. Numerous reviewers say they could not withdraw funds or experienced long, unexplained delays on deposits, transfers and ISA transfers, with some fearing money was lost or the firm was intentionally stalling. Several report technical trading issues (market opening delays, stop-loss not executed) that led to losses, and complaints about hidden fees or unexpected charges. Promotions and onboarding are criticised as misleading (free-share limits, unclear verification requirements), and some applicants were rejected for vague “business reasons.” A few users had positive, quick withdrawal experiences in the past, but most conclude they no longer trust the broker and some have escalated to regulators or are moving accounts elsewhere.
LUPU
08.12.2025 | 10:45

U WANT TO LEARN ABOUT THIS

Prayoga
08.12.2025 | 03:34

Good app for trading

VLAD-GEORGIAN DUTU
07.12.2025 | 21:49

It helps because it gives you a lot of information

Hien Landry botite Landry
07.12.2025 | 18:46

Cool merci beaucoup

Sean Michael Streets
06.12.2025 | 16:48

The platform is easy to use and understand

Miguel Angel Gomez Garban
06.12.2025 | 14:47

very naci very nice

Aurel Nicolai
05.12.2025 | 23:09

Easy to use and reliable.

Rashmi Dubey
05.12.2025 | 20:51

The interface

Sebastian Tapia
05.12.2025 | 16:10

Is very easy

Nacho Llagostera
05.12.2025 | 16:00

Professional, how should be done

Robin Owen
05.12.2025 | 01:29

Only just joined so don't know at the moment

DIOGO ANSELMO LOPES PEREIRA
05.12.2025 | 01:25

Intuitive app

Paul Hugh
04.12.2025 | 23:56

Super easy to use, I like how flexible it is. The app is nicely set-up and it's not taken me long to get started.

Kevin Alonso Arostegui Santama
04.12.2025 | 22:47

Interesting

Habib Al Balushi
04.12.2025 | 20:12

Your approach is good. I hope everyone will cooperate with you and find suitable work and a good income.

Bogi Boy
04.12.2025 | 20:01

They have a very good support. At my other Broker I wait days until day anwser. Most time the answers are not useful. This is different at xtb. Also the GUI is very nice. In have candles and can change the view. Additionaly the position management is efficient. Not much clicks for changing stop loss. Not much of my time... Last but not lest I can trade in the chart directly.

Tri Minh Tran
04.12.2025 | 03:01

Very good experience

HARRY PAUL HUTAJULU
04.12.2025 | 02:58

Verification process too long

Willy Riviere
04.12.2025 | 02:33

Merci beaucoup pour l'application

ALIOU ABDOUL YANNICK Dosso
04.12.2025 | 00:56

Cool 😎@ merci

QUANG VU Pham
03.12.2025 | 15:51

Good good...

محمد عثمانوفيتش
03.12.2025 | 13:10

Great and I still test it

Andrej Sentivanac
03.12.2025 | 08:58

Easy and fast.

Majid Boubouh
02.12.2025 | 20:46

Parfait service

Shubh Karan
02.12.2025 | 19:11

I am now let me start and invest then tell

Feedbacksftw
02.12.2025 | 13:18

Didn't test taxing yet, everything is straight forward, not easy to find ETF, futures suggested over them. Overall, as a Portuguese user, best platform for ETF investment

Mujtaba Hussaini
02.12.2025 | 06:23

The other part is so nice.I prefer this company. Just I have one request from this company. If you can make account for Afghanistan people it will be better.

Cristian Dumitriu
01.12.2025 | 12:27

Intresting

Rodolfo Enrique Torres
01.12.2025 | 09:46

Amazin experience

Colin
01.12.2025 | 02:44

A bit early for a full review

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