XTB customer reviews

Updated: May 23, 2026
XTB
Views867
Summary
Users report a mixed experience: some praise the platform for being fast, easy to trade on and occasionally offering competitive spreads and attractive cash/ISA rates, but the overwhelming number of reviews detail serious problems. Common complaints include extremely poor customer service—slow or no responses in chat, email and social channels, repeated “we’ve forwarded your query” replies and long complaint handling times. Many customers describe invasive, inconsistent and repetitive KYC requests (multiple rejected documents, repeated demands for bank statements and source-of-funds proof) that block account access or withdrawals and cause financial hardship. Numerous reviewers say they could not withdraw funds or experienced long, unexplained delays on deposits, transfers and ISA transfers, with some fearing money was lost or the firm was intentionally stalling. Several report technical trading issues (market opening delays, stop-loss not executed) that led to losses, and complaints about hidden fees or unexpected charges. Promotions and onboarding are criticised as misleading (free-share limits, unclear verification requirements), and some applicants were rejected for vague “business reasons.” A few users had positive, quick withdrawal experiences in the past, but most conclude they no longer trust the broker and some have escalated to regulators or are moving accounts elsewhere.
Aurica Utica
30.11.2025 | 20:38

Siguranta si

RAMA AIDIL WIDIYANTO
30.11.2025 | 10:56

Hopefully this application will help my investment.

Kam Mis
30.11.2025 | 03:41

Withdrawal of my free funds took several days because instead of sending the money directly to my registered bank account, XTB kept sending it to my card linked to that account. After I submitted a complaint, they blocked my ability to deposit via card and left only manual bank transfers. They refused to give any clear explanation, hiding behind “regulations”(xtb internal department decision).That was enough for me — I stopped using their services because I don’t feel my money is safe with them.

Noro
29.11.2025 | 19:58

TOP broker EU

QO'LI GUL USTALAR
29.11.2025 | 18:50

Super super 10

Samuel Nkansah
29.11.2025 | 10:20

Normal and perfect

Leroy Roach
28.11.2025 | 17:59

Still trying it out need more time

YAHYA NUR SHOLIHIN
28.11.2025 | 17:13

Me very much

Patrik Ďurkáč
27.11.2025 | 18:58

The best app for invest or trading.

Ricardo Neves Alexandre
27.11.2025 | 09:18

For some reason the app is asking me for a review during the account creation. I didn't even start using the app. But until now it's great, it has buttons, andI see a lot of red, which I hope it's not the universe telling me I'll lose money with my investments once I finally start using the app. The text has no typos so far and I've seen a huge icon of a hourglass.

Jaromir Holan
27.11.2025 | 09:03

Its easy and simple

aurore
27.11.2025 | 08:36

Simple à utiliser, interface très compréhensible top

ABD. AZIZ
27.11.2025 | 02:35

Good and full performance

QUENTIN JULES DUBOS
26.11.2025 | 23:18

Simple efficace et très intuitif

EL HADRAMI AHMED
26.11.2025 | 18:03

Very importante

Tariq Khan
26.11.2025 | 16:25

I like app very nice service

Attaphol Sribuala
26.11.2025 | 04:12

perfect super app

Petr Tomanek
25.11.2025 | 12:11

Great trading app

Richard Bogalho
24.11.2025 | 23:17

Simple to use the application

Mirko Valenzuela
24.11.2025 | 20:52

Great interface

Marcin Kasprzykowski
24.11.2025 | 16:25

The removed API, they removed fee-less currency exchange. The UI is clumsy and customizable only to some small degree. The mobile app is a junk, shows tons of info I do not need and makes it difficult to get to what I really want.

Panaite Adrian
24.11.2025 | 10:04

Good execution. Variety of instruments. Easy login.

Raymond
23.11.2025 | 19:05

simple to use

Craig Antony Birch
23.11.2025 | 17:08

So far so,good

Guillermo Ernesto Foca
22.11.2025 | 20:37

Excellent 👌🏻

Branislav Tomko
22.11.2025 | 18:09

I miss info about state of my accont in custom period

Setiyo Udiyono Udiyono
22.11.2025 | 15:27

Very nice and be sucsessfull

customer
21.11.2025 | 10:24

Is functioning well and is comprehensive and user friendly.

Johnny Carlos Esto
21.11.2025 | 09:37

Relay good spread sheet and clear cadle

Amine H
21.11.2025 | 08:53

Great application

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