1406
Reviews
⚠️ Serious warning for investors Saxo Bank closed my account without explanation, even though I provided all required KYC documents covering the past five years. They then kept me waiting almost two months to transfer my funds. My cash (high six figures) disappeared from my account with no transparency, and I received contradictory information from different staff. This caused stress and financial losses because I couldn’t invest. I’ve escalated the case to my lawyer, MAS and the Singapore Police Force. If you manage serious assets, think twice before trusting this platform.
Vivek was patient with me while we were on the phone. I had to login to ascertain the email I had used for Saxo. He was holding on to the line while I was attempting it. We resolved the issue.
quick answers knowledge politnes
Saxo Groups onboarding process for new customers is lousy. Their IT does not work. Their online explanations of how to do things are too long and complex. There is no – or unfriendly – personal help. I'm closing my account one month after I opened it, staying with SwissQuote. I work professionally with IT and banking and can assure you that Saxo Group is at the bottom with both. I suggest: Stay away from Saxo Group.
Saxo investor temps you to invest with promotions, and after a few months they request complex, often private info on years of income, private details of real estate buyers etc. Questions became more and more private / indiscrete, untill they limit your account. I recommend other platforms, also because of lower costs.
Well, support was excellent, professional and addressed all my needs. The proces is due, but I hope for all positive results
Great help - some good tips and help to start using the platform again.
It took some time to receive attendance but it was quite good and clarify
Vivek was polite and efficient in helping me to resolve the task I was trying to perform on SAXO.
I had an issue drawing down funds and Himanchi from the support centre was brilliant. She did everything that she was going to do and was proactive and professional.
Vivek understood the issue I was trying to convey, went to look for the "why it happened" and called back promptly saying its already corrected on the system.
Saxo is one of the best out there, with amazing product coverage and good technology. Charges are a bit high, but you can expect that from a premium brokerage
Great platform. Great service and product. ISA and Cash accounts. I should add that the API is also nice to have whether you simply want to automate reporting or actually want to trade and do risk. You don't feel discriminated against simply for being a "retail" account. The SIPPs seem a bit pricy (I ballparked something like 1500 pa carrying fee compared to say a Barclays or IB SIPP around 300-500, but please correct me if that is wrong) but they are fairly new to Saxos so maybe the price structure will change as the negotiate their aggreements. SIPPs are notoriously a pain to setup due to regs.
Fast, helpful and all this with a smile in the voice.
Saxo closed my cash-secured put even though it was fully funded. Instead of letting me take assignment and use the cash I had on deposit to buy the shares, their system triggered a margin call and automatically bought back the put, also closing my long calls positions.
Very dedicated staff, especially Mr. Phil, who supported me in my concerns and did everything in his power to ensure that my case was resolved as quickly as possible. Thank you very much.
Lenka was very helpful in addressing my questions and provided useful information
I moved from Saxo overseas to Saxo NL - did the local KYC, deposited funds. Account immediately locked as Saxo wants to review source of funds. supporting documents provided, have been chasing them ever since cannot deposit, withdraw, or trade. unacceptable process, timelines and service quality.
Fifteen thousand pounds worth of shares have disappeared from my account and Saxo have had seven months to come up with an explanation. None has been provided despite many hours working on there communication systems. They are now ignoring me . Do not trust this broker
The support is quite well structured. First through chatbot, and when that did not work, a live support through chat was provided. When that also did not resolve the issue, the support (Aditya) called me, I provided screenshots and he solved my problem. Also explained some features of Trader Go that I was not aware of. I did not have to wait much for support to come.
Lenka helped me today on chat very helpful - the last few days the chat team haven't been helpful finally found someone who helped me with issue
I experience the same story as mr dries van den Brande with the shared account. Till now i haven’t received any usefull response. I takes allready 1 month. I’m losing my patience and confidence for this “great” product/service.
Do not trust this broker !! at all !!!! Thanks to “ 𝘁𝗿𝗮𝗱𝗲 𝗰𝗹𝗮𝗶𝗺 . 𝗢𝗿 𝗴” I was able to retrieve £249k without any problems and delay. Highly recommended
Great customer service, and very helpful with the information and now i will saved some money while i invest!
Very patient, explained everything very clearly
Trail step need two minutes or less to explain. Obviously, she didn't enjoy question and sent mail. If you don't want to resolve issue, call the meeting or send mail. However, it is much better than with IBKR, where waiting time is 0. to 1.0 hour.
Bettina was diligent efficient kind and communicated clearly and precisely. She demonstrates excellent communication skills and client orientation, the service level provided was very much appreciated
Magdalena took time to handle my request and notified me once completed
Absolutely Shocking service! I Sold some covered calls (meaning I already hold the shares, can not get margin called) for the exact reason that Saxobank advertise on their website which is 'To generate a passive income on stocks you own' However, and totally at odds with what they clearly state on their website, they are now withholding my premiums as margin so I can not withdraw the premiums or use it to hedge my positions or to make other trades. All other 'legitimate' brokers will let you withdraw Covered call premiums because they are exactly that, COVERED. I will be transferring my account to another broker. I will also be contacting the Financial Ombudsman service (FS0)
I connected with John who was extremely helpful and diligent in addressing my needs. My request was to add a couple of indicators to Saxo's charting. I noticed that some other platforms offered quarterly and yearly pivot (traditional standard). I require these for my technical analysis and informed John. I was very pleased to learn of the high standard of service that Saxo was able to accommodate this and would take only a couple of weeks to be implemented. John has been updating me and provided exceptional service throughout. I am a happy customer :)