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OANDA customer reviews

Updated: August 18, 2026
OANDA
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Summary
Reviews are mixed. Many users praise the platform itself — user‑friendly app and charts, good leverage, news and TradingView integration, smooth onboarding and fast fund transfers — and single out individual account managers (Luke, Samuel, Brett, Frank, Alberto) for professional, patient and effective support. However, a large number of complaints focus on customer service inconsistency: rude or unhelpful agents, reliance on automated replies, limited phone support (chat/Philippine‑based teams only), and poor communication between front‑line staff and backend teams. Withdrawal problems are a recurrent theme: long delays, denied or hard‑to‑use withdrawal methods, and cases eventually resolved only after weeks; some users report receiving funds without issue. More serious allegations include widened spreads, unexpected trade closures or stop‑loss handling, chart/pricing manipulation and unexpected fees, with a few reviewers threatening regulatory or legal action. In short, experiences vary widely — the technology and some staff receive strong praise, while customer support, withdrawal handling and execution transparency are frequent sources of serious dissatisfaction.
Gemi Jesse
17.12.2025 | 07:21

OANDA FUND IS A SCAM FUND. BANNING USER ACCOUNTS FOR NO REASONS OF SUSPICIOUS LOGIN IS A CHILDISH REASON. STAY AWAY FROM OANDA.

Ashkan Moghaddam
15.12.2025 | 19:24

I had an excellent experience with OANDA with the Best customer support .The website and market and the phone app is handy and user friendly itself. My person in contact was Bradley, found him very professional and supportive , they reimburse my TradingView annual fee as well . Just the downside of the platform I found maybe , the registration was a bit hassle and thats it.

Elegant Hub Limited
14.12.2025 | 20:26

why they are not available in pakistan

Ioannis Kaimakis
14.12.2025 | 18:14

The support is there any moment for any issue or help I need. Amazing broker and easy website. Trustworthy. No issues at all. Thank you.

atilabachew merid
11.12.2025 | 07:40

I passed the challenge and also got funded account but not activated.I requested the customer service above 10 times but the response have the same."I haven't ever seen long delay any other propfirm"

Illia Marchuk
10.12.2025 | 20:59

I am happy with the customer support team. Spoke with manager Luke, who answered all of my questions and helped me solve my problem.

Jack Griggs
10.12.2025 | 19:37

He’s been absolutely amazing from the very start always polite helps me with everything I need without fail Thankyou Luke

France. R
10.12.2025 | 10:05

Really reactive team and helpful

Gang Cat
08.12.2025 | 20:46

do not put your money into this broker because they will steal your money without letting u withdraw it. they are bunch of thief worker. The ACH part is the worse part when it come to withdraw or deposit so better run from this broker and they dont let u put more trade like they control it

Dan Walker
06.12.2025 | 20:50

I made a mistake on passwords and the Customer Service rep quickly and easily handled the issue without making me feel like an idiot. I hate forgetting passwords, and usually hate talking to CS about it lol. This was the only time I've used Oanda CS, but it was probably the best. Thank you Mrs.Joy!

Michael Hutton
06.12.2025 | 06:14

The team at Oanda took my concerns seriously and dealt with them swiftly. I hold a very small account, under 100 dollars, yet they still had my back when something came up. Highly recommend.

Mr Anthony Booth
02.12.2025 | 18:31

Best broker I’ve used Very helpful in all my questions and sorted out free TradingView essential, was reimbursed within a few days I am still learning but Oanda is a great platform like some other demo accounts I’ve tried i have found this the best and suits me great

Michael Henderson
02.12.2025 | 17:23

As the title says they close accounts that are profitable. This company is super shady. If you dont heed this advice then all I can say is I tried.

Sarah Grimes
02.12.2025 | 16:40

this firm is shady. I opened my account, made profit and then they instantly decided to terminate my account under term 21.2., i.ie just because. most likely they hedge bets and don't want somebody making a profit. I would happily move to a different broker but not only did they block my trade but they blocked my withdrawals so they have happily taken my money and my profit and held onto it. EDIT: "Oanda has asked for more information so they can help you with this matter". yeah well when i contacted their customer support i got told to go away basically, so anything they say following that is just false and really just damage control

Larry Ruth
02.12.2025 | 10:04

scam alerts client carefully   B-book OANDA ⦁ This means the OANDA takes the opposite side of the trade, with the potential to profit from client losses. ⦁ B-book OANDA are a type of brokerage model where the OANDA acts as the counterparty to a client's trade instead of routing it to the open market. ⦁ The OANDA profit comes from the client's losses, and vice versa. ⦁ OANDA may offer more competitive or fixed spreads, especially for smaller accounts. ⦁ Some OANDA may switch consistently winning clients to an "A-Book" model where their trades are routed externally, according to ⦁ The OANDA profits from client losses, creating a situation where the OANDA may not want the client to be successful. ⦁ For Client Losses giving's slippage and delay.Theis big scam . slippage ⦁ B-book OANDA internalize trades, acting as the counterparty, which means they manage the risk themselves and profit from client losses. ⦁ This can lead to higher slippage if the OANDA prioritizes its own profitability over your execution, -During high volatility, a B-book OANDA might manage risk by widening spreads or delaying execution, which can lead to greater slippage for the trader. -The trade is executed at a worse price. For example, a buy order executes at a higher price or a sell order at a lower price than intended. delay -the OANDA acts as the counterparty to the client's trades, processing them internally rather than sending them to an external liquidity provider or the real market. microseconds delay -ms" stands for milliseconds, which is one-thousandth of a second. ⦁ Delay (Latency) refers to the time lag between when a user initiates an action (like placing a trade) and when that action is executed or a response is received. ⦁ I strongly do not recommend OANDA to any trader. Please show this review to the operations team.

Isaac Asare
29.11.2025 | 21:44

I was assigned a dedicated agent early on, and they’ve consistently checked in to make sure I’m settled and confident with the platform. What stood out most was how proactive they were during the recent CME outage - I received a call explaining the issue before I even reached out. It’s reassuring to trade with a broker that communicates this well.

mary aldoseri
28.11.2025 | 21:56

They helped me get my demo account setup with MT4 and it is now working with Trading View. They gave me the steps to take to resolve my issue. Great service...thsnku

Jah
28.11.2025 | 17:25

I would put 0 stars if they’ll let me. DO not use this bad ass broker bruh. The leverage is 1:50 you would only be able to open micro lots , and it’s super easy to deposit funds but they wanna take a whole month for you to withdraw anything. Like this is ridiculous

Shahram
28.11.2025 | 17:24

Working with this broker has been a pleasure. Truly honest, reliable, and exceptionally trustworthy, with a professional and supportive team.

Doodle
28.11.2025 | 01:51

I have been using OANDA for a few years now trading CFDs. I have found it to be a reliable and trustworthy brokeridge. Spreads are reasonable and customer service is good. For retail brokers I recommend them.

Andrii
27.11.2025 | 16:37

After two years of trading, I exceeded my tolerance level, OANDA suspended my trading, I sent all my bank and tax statements to raise my tolerance level, I haven't been able to trade for six days now, and I don't know how long this will continue. OANDA, you are a well-known and respected company, you need to be a little quicker in resolving such issues. case number 06610624

Iain Fletcher
26.11.2025 | 18:51

Great interactive welcome from humans not AI. I've transferred from another broker. Spreads look good for the instruments I'm planning on trading.

JP
23.11.2025 | 04:54

Its a scam do not use this for trading.

atif rajput
21.11.2025 | 11:39

Quick response from helpdesk and specially the webnars helped me a lot

Sara
21.11.2025 | 11:14

Terrible experience with OANDA client service. I can’t access my verified account, and support keeps claiming my email “isn’t linked to any account” — even though they send weekly emails to this exact address. I contacted their official OTMS support and got zero response. Completely unprofessional and unacceptable for a financial company. I would not trust them with my money again.

Pavan
19.11.2025 | 16:26

I like the fact that Oanda allows trading on key indices (UK100, SP500) before and after exchange trading hours. They refunded the annual price I paid on TradingView platform for the essential package (£186.46). It is a nice goodwill gesture. A big thank you to Samuel Springett for guiding me from the day I opened the account and also ensuring that the above-mentioned refund is added to my account.

Calin Deliu Satmareanu
18.11.2025 | 16:20

Many thanks for the service and the help providet, especially to Brett Cummings. Highly recommend!

Consumer
18.11.2025 | 06:50

Honestly have to say Oanda is garbage. After almost 15 years I have to say I am truly disappointed. The withdrawal process had always sucked but my last experience was just the straw that broke the camel’s back. I had $10k in settled funds and deposited $5k but had a medical emergency and I requested $5k and had it placed on hold so it’ll be almost 2 weeks before I get my funds. 2 weeks! So “instant” deposit but 2 weeks to get my money? Yeah not sure which world that works in but it sure doesn’t work for me. Smells very fishy and how can you deny me my money??? And I don’t care what your stupid rules are! It’s MY MONEY! I get that the $5k ACH wasn’t settled but I had $10k in settled funds. So I’m sitting here incurring late fees and unable to pay my bills all because I made the mistake of making a deposit to my account. Ye you’re not getting my hard earned money anymore! Not worth the inconvenience when there’s plenty other brokers to choose from.

Irka
16.11.2025 | 09:56

Oanda is an Indian company since it is run by Indians and under Indian law. They check and verify US citizens strictly under Indian law. They treat americans with zero respect. Oanda invests a lot into advertising campaigns to make sure they appear as a positive reputable company. The positive reviews that you see are mostly written by themselves. I have seen nothing but a very poor customer service at Oanda.

Joe JOSEPH
13.11.2025 | 08:33

I know some people have had issues withdrawing funds, but I’ve been with Oanda for many years and never had a problem — the money’s always on my card in no time. Joe

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