QuantumFX (General Branding) EN

OANDA customer reviews

Updated: August 18, 2026
OANDA
Views811
Summary
Reviews are mixed. Many users praise the platform itself — user‑friendly app and charts, good leverage, news and TradingView integration, smooth onboarding and fast fund transfers — and single out individual account managers (Luke, Samuel, Brett, Frank, Alberto) for professional, patient and effective support. However, a large number of complaints focus on customer service inconsistency: rude or unhelpful agents, reliance on automated replies, limited phone support (chat/Philippine‑based teams only), and poor communication between front‑line staff and backend teams. Withdrawal problems are a recurrent theme: long delays, denied or hard‑to‑use withdrawal methods, and cases eventually resolved only after weeks; some users report receiving funds without issue. More serious allegations include widened spreads, unexpected trade closures or stop‑loss handling, chart/pricing manipulation and unexpected fees, with a few reviewers threatening regulatory or legal action. In short, experiences vary widely — the technology and some staff receive strong praise, while customer support, withdrawal handling and execution transparency are frequent sources of serious dissatisfaction.
jose sinclair
07.11.2025 | 17:46

In my experience with OANDA, everything went smoothly with receiving the credentials, delivering the funded account, and requesting a withdrawal from the OANDA brokerage. That's when the problems started, as I had a lot of difficulty enabling my bank account. This week I managed to receive my US$3,000 profit. Knowing the propfirm market, I know it's increasingly difficult to find reputable companies, so companies that honor their payments are my priority. In that sense, I never felt insecure about receiving payment, because although the chat support, in my view, could have been more effective, I was fortunate to have the invaluable help of Mr. Alberto Sanchez Bernabe (Business Partner Manager, Emerging Markets). Without his dedication in assisting me throughout the process, I feel I wouldn't have succeeded and would have given up on trading with OANDA again. I hope OANDA maintains and values ​​the work of the Business Partner Manager, Emerging Markets, which I believe is a key differentiator for the company.

Sheena
06.11.2025 | 14:08

Easy to use platform. Helpful backend service if encounter any issues.

Ryan S
06.11.2025 | 11:15

I’ve been working with Alberto Sánchez Bernabéu from OANDA, and I can confidently say he sets the gold standard for professionalism and client care. From day one, he’s gone above and beyond to ensure every step of the process was handled with transparency, respect, and genuine empathy. Even during a challenging personal time, Alberto took the time to check in, offer encouragement, and make sure everything was running smoothly. His communication is always timely and clear, and he treats every client relationship like a partnership built on trust and integrity. It’s rare to find someone in finance who truly balances expertise with humanity — Alberto does both effortlessly. Because of his support, my confidence in OANDA as a platform and partner has only grown stronger. If you have the chance to work with Alberto, you’ll understand why he’s such an asset to OANDA. Five stars without hesitation. — Ryan Spasic

James Jensen
03.11.2025 | 12:30

All around excellent broker from platforms to customer service. Highly recommend. 👍🏻👍🏻

vankos
01.11.2025 | 07:43

The platform and mobile application are of a very high level, intuitive and suitable for use by traders of different levels. I like that it offers integration with TradingView. Also I received a very professional attitude during my registration and professional support by the team. Highly recommend

Carl Scibetta
28.10.2025 | 04:11

Prompt professional accurate information

Mr Chien
27.10.2025 | 17:25

Everything is ok

Simon Maphosa
25.10.2025 | 15:38

Great customer service.

Maria Crookit
24.10.2025 | 16:21

I got ripped off, but AMPLE ~ EDGES stepped in and got my $167 back.

Tomáš Spíchal
22.10.2025 | 18:49

really happy so far. getting support from my assigned manager.

Hugui Doria Ruoti
21.10.2025 | 22:08

Tardan 5 dias en abrir la cuenta real si ganas el challenge y muy dudoso su manejo. SI ASI SE MANEJAN IMAGINESE A LA HORA DE COBRAR. Still 3 week and no response from OANDA> they dont want you to win, just keep you waiting till you lose,. they give you excuse but the backend is all the same, they profit from your LOSS if you WIN wait for 2 month or cancel,. and the CUSTOMER SERVICE IS THE WORST

Eugene Campbell
17.10.2025 | 16:29

The customer service was excellent. Once the virtual assistant verified my challenge, I was transferred to live chat, where my challenge was solved in twenty minutes.

arturo gonzalez
15.10.2025 | 17:15

This company doesn’t allow you to login into meta trader and then they will request a statement to do absolutely nothing, they will play with you, don’t risk your money here, they can make you lost your money

Me
13.10.2025 | 00:35

I had such high hopes when I started trading with this broker. It all sounded great, so I gave it a try. At first, everything seemed fine, deposits went through instantly, trades opened smoothly, and I saw some small profits within a few days. But the problems began when I requested my first withdrawal. It stayed pending for days, then weeks. When I asked support, they blamed “network congestion” and “verification delays.” I provided all the documents they requested, yet nothing happened. After my third withdrawal attempt, my account was suddenly “under review” and I couldn’t even log in. I honestly thought I had lost everything. Thankfully, I didn’t stop looking for help. A relative of mine who had been through something similar connected me with a professional team that specialized in recovery. With their help, I finally managed to get back my funds.

Paul .
09.10.2025 | 20:39

Great company. I couldn’t recommend them more. I been using them connected to tradeview for 3 weeks now and the process has been great. I just wish they offered more trading/stocks/crypto connection to Tradeview. I also got a refund on 1 years subscription with tradeview due to an offer they are/were running. Hats off to Brett too, amazing support. 😄

Jaan X
08.10.2025 | 20:37

Really caring customer service team. Every customer is unique and every problem has its specifics. The customer service representative was willing to go to details even if it meant several emails and giving further insight to better explain what the issue is (thus more attention was required by service team). They really care and really put effort in if needed.

Ana Silvia
07.10.2025 | 19:56

Great customer support, fast reply and dedicated to solve their clients problems. Big thanks to Nikita Vasiljevs for helping me with my issuses today. Looking forward to working with you, guys.

Ufqad Warraich
07.10.2025 | 16:08

Oanda has amazing customer service, prompt and efficient. Luke is always there to help. It's kind of 5* service with personal touch.

Cristian Florescu
07.10.2025 | 12:21

Competitive broker. Lowest spreads. Fast execution. Helpful and fast support.

Rknuviprasys Low
04.10.2025 | 07:39

My problem was solved in just 1 day!!! Professional people! 10+++

Client
30.09.2025 | 18:34

All these forex brokerages are scams. They are in business for your losses, thats it. You never win but your certain to lose. You don't know what goes on at the brokerage or what arrangement they have with institutions. It doesn't matter how familiar you are with forex because you will lose massively.

Victor
29.09.2025 | 13:00

Excellent Customer Services

Boris Jacimovic
26.09.2025 | 20:42

I contacted the support team twice and they replied and helped immediately and solved my problem

Rajeev M
26.09.2025 | 09:51

I have been with TMS Europe for over 8 years now! It has been my best trading platform for CFD and the answers to my queries are prompt by email. Very much trusted and recommended. Rajeev

Luke
25.09.2025 | 16:42

Amazing customer service and introduction to the platform. The trading view promotion was much better then offers from other brokers. Definitely worth a look.

Mr Michael Taylor
25.09.2025 | 14:59

Oanda Crypto are just first class. Had an issue and contacted customer services. They quickly acknowledged my issue, said they would investigate and resolved it really quickly. So rare to come across such a quick and reactive customer service team!

Ahmed Ali
23.09.2025 | 00:02

I’ve had a great experience with OANDA so far. The support team has been very professional, responsive, and helpful. A special thank you to John Truong, who personally assisted me and ensured that the TradingView Essential credit was added to my account quickly and smoothly. I really appreciate the clear communication and efficiency — it makes a big difference as a trader to know that support is reliable and genuinely cares about clients. OANDA has provided me with a seamless trading experience, and I feel confident using their platform. I highly recommend OANDA to anyone looking for a trustworthy broker with excellent customer service.

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