778
Reviews
worst service, worst customer service, worst broker, worst platform a person can choose. Their customer service are almost never helpful, they will always keep transferring you between each other and nobody will actually give you a solution. They keep telling you to leave your contact number to be contact but that never happens. Their customer communication through WhatsApp as well is the worst, agents won't even reply to you. Small procedures will take forever to be clarified. Worst experience i ever had in all my trading career
I been using oanda for over 2 years is definitely a NOT trusted broken we been investigating the broker with the federal trade commissioner, totally chart manipulation on oanda favor , changing pricing on tickets after tickets is already open and many times closing margins trade when they not supposed too Stay away from oanda !!!
Oanda do not help customers and are rude on occasion in my experience even when asking for help. Very unprofessional not at all accomodating and will deplete your account with unessary fees! Other people rate this company low, also read reviews. Offering to help in a reply to this review is ironic. Absolutely iconic response!
I asked for a withdrawal of my funds, 3 weeks later, nobody knows where it is!! Do not use Oanda!
Withdraw Denied 😠.. worst broker ever when it comes to deposit there's a thousand of methods but withdraw only 4 or 5 methods, which they still deny withdraw. don't put your money in this broker because they'll make it hard for you to get your funds, remember trading is already hard and a shetty broker like this one should be avoided at all cost . they have the worst support system which keeps you in a loop, till now I can't withdraw my money... learn from me don't recommend or use this scam , run as fast as you can after seeing this scam broker
Fast support and reliable platform. My Relationship Manager, Frank Zhang, did an amazing job supporting me. 5 stars for the service!
I am extremely frustrated with OANDA. For the past 3 weeks, I have been trying to withdraw money from my account. Every time I contact customer service, I get the exact same treatment: automated responses, empty promises that someone will "look into it," or generic excuses. No one can give me a straight answer, and no one is actually helping to resolve the issue. At this point, it feels less like a delay and more like they are intentionally withholding my money. If you are looking for a reliable financial company that respects your time and money, look elsewhere. I will be filing formal complaints with the financial regulatory authorities if this is not resolved. UPDATE Things you need to know before you open an account with OANDA: There is no US-based customer service; their support team is based in the Philippines. There is no phone number you can call directly—only chat support is available. While you can request a callback from a supervisor through the chat, the supervisors generally don't know any more than the regular agents, and the AI chatbot often does a better job. Most cases are processed by their backend team, whom you cannot contact via phone, chat, or email. The customer service agents do not have access to cases handled by the backend team, meaning they cannot even provide you with the status of a claim. My first attempt to withdraw, I believe, was on May 25. I finally received my money on June 16.
It was easier to start a forex trading account with Oanda than other forex trading accounts. Customer Service was top. Was not an AI bot, spoke with real person, guided step by step when required every step of the way. Customer Service was easy to understand with good command of spoken English language in the UK. I would recommend Oanda for a forex trading account.
AVOID! This brokerage by passed my stop-loss on a WTI position and entered their own stop-loss when they had a nice profit at my expense. I am in the process of filing a complaint with the securities watchdogs and I may also seek legal recourse as I have screenshots of my position prior to being stopped out.
Excellent Service
Ollah Its MEE Nice To Mate you 😊😊😊😊
Brett Cummings was really helpful, straight forward, easy to underatand and loads of patience and resolved my issue with ease and a quick execution. Would highly recommend him personally!
I love how good the platform is, with the news features, technical analysis, and great charting. The customer service is extremely reliable and helpful, the fund transfer ig service is also very quick and easy. Highly recommend as the best forex broker I have ever used as I have used it for a year and it has never let me down!
customer service is rubbish.
Rude and disrespectful support desk. It said, “if the above declared amount is accurate and provide a source of savings, is it in local currency or USD?” I understand the office questions, but is it required to ask “ is it in local currency or USD?” It is reflecting the organization standards. However , thanks for response.
very happy with prompt and effective response to queries and support through the process. Very happy :-)
As corrupt as they come. Customer service sucks, The widen the spreads so you can't take profit, Won't let you close trades right before closing time.
I set up an account with oanda and Samuel called me and helped go through everything, without him I would been a little bit lost . So was thankful . He helped me create the right account that I needed and provided support that made me feel part of the team . I know if I have any questions he is there for me .
The app is very simple and user friendly. Offers good leverage too. Luka has also been a great help getting me started and going forward
First of all, the whole experience of joining and onboarding has been very smooth and trouble free. I was assigned a personal account manager Luke, who has been very helpful.
They used to be great, then they were good now they are useless. The overall interface is dated and the functionality is like a 2010 website/app. But the worst area they seemed to have shifted 180 degree is customer service. There is no way to contact them other than chat or email with the usual low quality first line agents that tell you they can't help you but will let the higher ups know. No direct contact or even team members looking after your account. Oh and if you want to withdraw money that's where they will decline over and over requesting documents that have been uploaded many times, claiming they are too old even though they are from the same day. It will take weeks to get a simple withdrawal to go through as their boomer system takes 1-3 business days for each step in the way to your withdrawal. In the end you will waste hours in chat and email and a few weeks later maybe have your money. Compared to other brokers where the money is transferred instantly. Instant transfer at Oanda only works if you deposit, they like taking your money, no documents needed.
Oanda is scam broker I had my SL on Xauusd 4599 and it’s hit my Sl on 4649 and it’s not the first time that’s happen before too don’t use it guys
Top platform and great support!
Do not trade with this company, I repeat do not trade with this company at all. After trading with them and trying to withdraw my money, I could only withdraw the amount I deposited through the withdrawal method I used in depositing but when I tried withdrawing the interest I made, then their stupidity started. They began asking me all sorts of documents to submit even documents which are impossible to get. They asked for a screenshot of my PayPal account showing the name, email and url on the same screenshot which is impossible as email and name cannot appear on the same page. Tried explaining things to them but they keep asking for the same thing over and over again. This is just one of the many impossible things they asked me to provide
Oanda took the money from my savings account at my bank to my investment account with no problem. Now they will not give it back, I am having to get my bank involved. The bank made sure that the routing number and account number is correct. From my side everything is correct but they say that they can’t send it to my account. Now they want me to open another account. Each time that they tell me something different they say that it will take 1 to 6 days to send. I have gone over everything with Oanda today I get an email saying that my withdrawal from them has been denied. I will now look to see what commission is in charge of this stuff and file a complaint.
Oanda is a scam. My account was automatically closed after I was holding my trade position for six month because my open trade position was earning a daily interest. When I reached out to customer service , they denied my screenshots of my positive balance and denied to pay me back. They said I had 0 zero balance, I had more than $1000 and a screenshot and email confirmation of my deposits. They still denied.
From the start Oanda have been impressive with their comprehensive customer service and dedicated account management. Any queries are dealt with within a few hours. The online service has been reliable, and the TradingView offer is the icing on the cake.
Worst broker ever! I opened an account a week ago on Oanda EU. I finished the wuese, I uploaded the documents and the app told me that the account is ready and that I can deposit. So, I deposited some money, but I couldn't use the service. The next day I received an email stating that my documents shouldn't be cropped, so I downloaded them again. The next I received another email stating that I should see the whole document on the pictures and pdf shouldn't be screenshot or cropped,even though the pdf documents were original. I uploaded them again. Since then, no emails, no answers and when I tried to login from the app, it says account disabled. Unbelievable!! So I opened the account, they say that my account is created and ready to deposit, I deposit but they disable the account and don't refund the money. Unbelievable! They're simply, the worst ever forex broker.
OANDA customer service called me within 48 hours after I created my trading account and spent about 20 minutes with me on the phone answering my questions. They called me to see if I had any questions or needed any assistance onboarding and getting my accounts linked and setup properly. That is a big green light in my book! I have NEVER had a major exchange reach out to me like that before. That is STELLAR customer service right there.
Great customer service and works smoothly with trading view. Also the trading view essential package promotion is nice to have.