Interactive Brokers customer reviews

Updated: March 21, 2026
Interactive Brokers
Views427
Summary
Interactive Brokers (IBKR) receives mixed feedback from users. Many appreciate its low and transparent fees, wide range of investment options, advanced trading tools, reliable platforms, and competitive prices across global markets. The platform is considered trustworthy and well-suited for experienced investors due to its depth and customization options, though some find it complex and reports confusing at first. Positive comments highlight efficient order execution, good returns on accounts, and a convenient mobile app. However, numerous clients criticize the poor and unresponsive customer service, long waiting times for account permissions or withdrawals, and occasional account blocks without clear communication. Some users also note technical issues with the website and login process. Overall, IBKR is praised for its robust trading capabilities and pricing but is often faulted for inconsistent and inaccessible support.
VALERY JOST
25.10.2025 | 19:59

Service is excellent. Prices are good. Even on European markets, there is a complete set of order types. Customer service answers rather promptly. I gathered all my accounts, even the PEA, since IBKR is managing PEA, by them. Only one difficulty I experienced, when I wanted to avoid red for safety reasons. Nevertheless, we found a solution to proceed otherwise.

Fateh Bergadi
25.10.2025 | 17:16

Low and transparent fees.

Igor
25.10.2025 | 14:03

perfect, primely

Alberto
25.10.2025 | 13:22

A very complete broker with many investing options. It is complex as well (due to the many options you have) and reports are, sometimes, a bit confusing at the very beginning; until you get used to them). Then, it is a very good, trustful and low-commission broker

Przemysław
25.10.2025 | 10:47

I love low cost trading, transparency (as IBKR is publically traded) and huge number of instruments available. There are however small things that could be improved from the web site user experience perspective, like sometimes login sms does not arrive or charts are clumsy and not very readable, or neverending notifications that I should do something etc.

Yehezkel Alina
25.10.2025 | 09:38

I was waiting for a trading permission for over two months. I filled out all the required forms over and over again. The customer service representatives don't update, barely respond. I gave up and just closed the account.

Joseph
25.10.2025 | 02:48

Excellent pricing for trading futures contracts. Platform, trader workstation totally reliable. Interest paid on rrsp accounts. Excellent price fills on orders, no front running. Rarely any problems. Trust worthy.

Bobby
25.10.2025 | 02:45

IB commissions and fees are low but as the old saying goes - "you get what you pay for." Their customer service is unreliable, unresponsive and any escalated issue will come from a non named person in your inbox. I have been migrating my million plus portfolio to another firm the last year.

GeneC
25.10.2025 | 00:17

IBKR has been able to meet all my needs for managing my investments and has even more to offer.

Thomas Baby Manoj
24.10.2025 | 23:23

Platform is advanced...great... Call Centre is helpful and dedicated...

Page loaded in 203.00 ms