768
Reviews
I like the app
This broker has always been very prompt in handling client requests, and I have never experienced any difficulties. I really appreciate their professionalism and assistance. I had a very positive experience with the support team. All the information I needed was provided quickly and clearly. Darren V., a member of the support team, was very polite and helped me thoroughly understand my issue. I really appreciate his assistance.
The platform is good and it hasn’t given me any issues so far. What I don’t like is the order placement process — sometimes it freezes, which makes it difficult to work comfortably, although it doesn’t happen very often. Overall, it’s a good platform for developing as a professional.
Darren V is a very good support agent.
The agent was very professional, eficient, and he knew how to help me. He was also very kind. Thank you
Had the pleasure of being supported by Chris Turlakov from FXCM. They were extremely polite, helpful, and he was able to fully resolve my issue extremely quickly. Thank you!
My experience with their customer service is excellent though I made enquiries about a Demo account. Their response has been fantastic and timely I hope they keep it up
Great customer support by Darren V. He was patient and helped me understand the best option to solve the problem I had. Thank you Darren!
Customer service is excellent, thanks Denis K for being incredibly helpful and dealing with my issue. Looking forward to the journey ahead on this highly reputable platform.
Excellent service! I really like how personalized the service is, and how diligently people work!
I'm frustrated by the fact the FXCM took thus far almost 6 months to review my verification documentation.
Christian has been incredibly helpful. He has been so patient with my questions. No matter how many times I send him an email, he always gets back to me within a few hours the same day with a wonderful resolution which has always been exactly what I was looking for. I one hundred percent recommend FXCM, just because of Christian.
I am trading with FXCM since last sixteen years. After this very long experience I must very honestly admit that FXCM is simply the best for me. In between I have tried different platforms but I did not like it. FXCM is like an Apple phone which makes very complex things very simple. My withdrawal were on time and my deposits were instant. I also have a dedicated adviser as well who calls me regularly. I like this platform and the people who manage it. All positive. Well I did lose money as well but it is the part of the trading life.
I made a transfer into my account but could not find it. The service agent was very supportive and looked into the case immediately and stayed with me until resolution. He also taught me a few things about the transfer methods
Dennis K did a good job
great service
Agent Darren V
Good communication. FXCM staff are knowledgeable.
I have requested a withdrawal more than once and they do not respond. I contacted support, but they are late in responding.
Karen Pico has been epic, with onboarding me to FXCM and amazing with follow ups, quick responses and whatever I need. I’ve been very pleased with FXCM platforms, deposits and wire withdrawals
Great support service. Agent Christian helped me a lot with my questions about a withdrawal.
Very good service from Sebastian. Very precise to the point, and solved my problem. Very satisfied.
Great customer support, very patient and a super fast reply to each issue.
not the most modern UI/UX, but apart from that no complaints, fees are reasonable, customer service is great so far
I had a pleasant experience
Trusted broker with lot of people willing to help you
I had problems at first opening the account, but my agent Maria chacon from FXCM always helped me with uploading of documents and guiding me through their service almost every day. Their help center is really responsive and active, and they approach to fix all the problems u might be facing during the accounts or trade
Christian was very professional
Christian was diligent to help me with the problem I was dealing with. Thanks
The Sales Account Executive FXCM - Karen Delgado, goes above and beyond in helping Fxcm Clients. She is also very knowledgeable about Fxcm products. She also does follow ups to see if your are having any problems and she offers solutions. Karen Delgado is an asset to Fxcm and its subsidiaries. From Rose marie Graham Client