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Reviews
I love Etoro, its the easiest platform to use and it is instant buying and selling. I would have given it 5 stars, but, I am still suffering from the staking on my crypto, which I keep switching off and yet it still stakes despite many trips to customer services. So I will simply move my crypto to a crypto platform and keep Etoro as a stocks and shares only platform
As per others who tried to open a cash ISA; lost money on conversion to USD then charged £5 to withdraw the money back. Received email today which did manage to get to the right part of the website but trust lost so will not be opening. Something wrong with the platform, avoid if you're trying to open cash ISA and prefer to talk to people to resolve.
Etoro is a great company because of the level of the support they offer. Especially with personal management. I love the way they have specialised products and smart portfolios. To top it off they have personalised account managers. That makes it worth it. My manager is Callum Frame - to me that makes it more human and user friendly- literally. Keep up the innovation and continue to treat the customers with respect and this will take over the trading world one day
I’ve been looking for an account with features similar to eToro for a long time. I tried many platforms but none of them offered the functionality I needed. Today I came across eToro by chance and so far I’m completely satisfied The registration and verification process is very simple and straightforward. I’m going to keep using it and hope for long-term cooperation. Thank you!
Awful company. Registered 2 weeks after turning 18 and invested 170 USD for my first payment. The day after my account was wrongfully terminated because I was apparently under 18 according to their dumbass AI. I was then refunded 135 USD and have gotten no help. It also doesn’t help that they make it extremely hard for you to deposit funds or even create an account to begin with. This is by far the worst service I’ve ever gotten
There may be many reasons to choose eToro among the many offers in the trading platforms sector. I'd like to highlight three aspects here that perhaps set eToro apart from the pack: its absolute ease of use, low fees and excellent customer support. As a user living in Northern Europe I'm ably supported by Stinne Sorensen, who is really supportive and always at hand to help should any need arise.
One of eToro's main advantages is its "Smart Portfolios." Even if you don't want to copy the entire portfolio, you can simply review and analyze the stocks included in it and add some positions to your own portfolio.
My Senior Account Manager Enas Younes has always been professional and proactive, regularly reaching out to update me on market changes and how they could affect my account. She listens to my concerns, addresses them quickly, and I would gladly recommend her to family and friends.
ganz mieser Laden. Wenn man kündigen möchte, wollen sie das Geld bis zu 30€ einbehalten. Aus meiner Sicht: Betrug. Schon aus Prinzip werde ich weiter "nerven", bis ich meine 12,50€ zurück habe. ---- out of the etoro-mail: "We would like to mention that there is 12.56 USD in your eToro available balance. Since the withdrawal fee is 5.00 USD and the minimum amount for a bank transfer is 30.00 USD, this amount is non-refundable. If you wish, you can deposit up to the minimum amount and then make a withdrawal." Instead of refunding my money, they want even more. Case 08551900 How stupid can internal rules be?
I have had a very positive experience with eToro, particularly regarding the support from my Senior Account Manager. They are highly professional, solution-oriented, and consistently provide valuable assistance. The platform itself feels solid and intuitive, making for a seamless user experience. Highly recommended.
Very satisfied with all services provided by eToro, I've been using the platform for a few years and have no complaints. A special thanks to Mr. Benaddi's support; extremely knowledgeable about services provided and instruments available in the tool. 5 stars.
- Accessing to Etoro system is simple and no hazard. - analysts is experienced and always provides investors good choices to decides on their investment. -
I joined to open a Cash ISA. I moved money into the Etoro app. When I wanted to add cash to the ISA I could not. i had a number of contact with Etoro support but they could not help, eventually they passed me on to MoneyFarm who manage the ISA. I have been a member of Etor for two weeks I I have never experienced such a poor service offering! Disgraceful and not a great experience for a new customer!
Service and the team have been great. The services offered on the platform are also amazing. I just wish there were more growth & smaller stocks available to trade on the platform.
UPDATE: etoro got in touch and said that even though I clicked on cash ISA, it was all my (the customers) fault and they will leave my fund in the USD platform, absolutely ridiculous. Keep away - this is THE worst response from a financial company I have ever encountered. If I could give zero stars after their last response I would. On Tuesday evening UK time (16/12) I clicked on the link for an etoro Cash ISA under etoro through google in the UK, it sent me directly to their etoro website where I then transferred £x,xxx of my savings trusting etoro as a first time user, thinking this was going into a cash isa (as that was the link I clicked on). Once money was taken by etoro I was then charged a conversion fee?!?!!! - extremely annoyed about this …as I was wrongly set up by etoro OUTSIDE my Cash ISA into their US investment platform. So now I have my savings sitting in etoro US investment platform in dollars with no way to transfer to my Cash ISA and randomly charged a fee!!?! as NOT the cash isa that I directly clicked on and on top of this where they have charged me for their error. As a conversion fee! I have tried over the last 2 DAYS to get someone from etoro to respond and NOTHING from management at all or THEIR operations team. I have requested a call (given my number and they choose not to call) on numerous occasions as per my live chat transcript and nothing from etoro! This is the worst customer service I have ever experienced with a financial company, you cannot just ignore this, I wanted a call over last 48hrs and nothing and my money refunded….. and nothing. I have given my phone number but no one has called me. As a first time user of etoro and I am SO let down SO disappointed after the media advert in the UK about their Cash ISA and still NO response from etoro at all! 2 days of my time on their live chat promising escalation and call back and NOTHING! Cases raised with ZERO response.
Katarina is a great key account manager, who is always ready to respond to any questions I might have. What is great about her approach is she makes you feel that she is actually really happy about you reaching out to her. She responds to all requests with a smile, and that makes the client happy likewise.
Here is a copy an email I tried to send to eToro: "eToro for some unknown reason is no longer responding to log in requests on my MacBook. When I input my User Name and Password, a verification request informs me a code has been sent to my mobile device, but i never receive it. So, I opt for an SMS and I never recieve that. Finally, I request a telephone call to my ***43 number, but i never recive that either. I go the eToro Help Centre, but it requests I log in, putting me back into the same cycle of zero contacts from eToro. So, I have asked for a ticket as a 'Visitor'. I know I am a small (very) investor, but my wife and daughter have several tens of £000s invested through eToro." Guess what? When I press 'Send Message' I am requested to log in. So, beware of getting involved with eToro. They're good at allowing you to trade, but exceedingly poor regarding custmer service.
I’ve had a very positive experience with eToro overall. The platform is beginner-friendly, intuitive, and easy to navigate, even if you’re just getting started. One feature I really like is the smooth integration with TradingView, being able to track investments directly on interactive charts makes monitoring positions simple and efficient. eToro offers a wide range of instruments, including stocks, ETFs, and CFDs, which gives plenty of flexibility when building a portfolio. A special mention goes to Enas Younes, my account manager. She has been extremely helpful, answering all my questions about the platform. She’s always reachable, friendly, and professional, which makes the whole experience much more reassuring. Thanks
Great event, I was pleased to have a chance to meet eToro employees and userw. The only problem was that only 1 ticket per user was available (last years it was 1+1).
Katarina is one of the best key account managers I met in my life over 30 y of my career. She is very reliable knowledgable and helpful. I recommend her for whatever business position, she decides to perform. Ales Pekarek
Extremely negative experience. I have had a trade stuck for over a day with no possibility to intervene, close it, or protect myself from potential losses. The funds are unavailable and the situation is still unresolved. Customer support has provided no concrete solution or clear timeframe, only generic responses asking me to wait “up to two business days.” This is unacceptable for a trading platform handling real money and time-sensitive financial operations. I am extremely dissatisfied with the service.
Itzel Espinosa, my account manager, was very helpful and very quick in getting my problem solved.
I have been using eToro for several years as an investor and as a Popular Investor, and my experience has been consistently positive. The platform offers a clear and well-structured environment for investing, with solid tools and a social component that can be valuable when used responsibly. The Copy Trading feature, in particular, allows investors to learn by observing and following different strategies rather than acting without a plan. I have found eToro to be reliable and transparent over time, suitable both for beginners and for more experienced investors with a long-term approach. --> I am active on eToro under the username @maratteo. Anyone with questions about the platform or Copy Trading can reach out to me directly through my eToro feed: I am always happy to help.
Abdul Muti is very helpful and he always solves m issues
It was thoughtful to ask for my availability. Listened intently and personalized the impact of global events with my particular situation. Remembered the history.
Dov is always providing timely and high quality service / feedback. Great guy and always willing to go the extra mile..
It is almost impossible to get your money out of/back once you’ve deposited funds. It is also very difficult to understand how to use unless you’re a seasoned, and knowledgeable investor. Not recommended.
Nice account manager with good knowledge of the market. The capital guarantee investment is a very good option eToro offer. So far I'm satisfied with the company and the team :)
App is incredibly glitchy. Trades constantly getting stuck and today approaching 4 hours of waiting to get a position on a trade closed and the support team seem completely incapable of rectifying what should be a 5 minute fix. Fees everywhere on the site now and it has definitely been designed to push you into more and more fees. The good part is the instant payouts from your balance, that is impressive. ***Update*** Over 24 hours now and no fix. Looks like they have no tech staff working here. Support is AI trying to get rid of you and when it finally connects you to a "human", that "human" starts talking about using AI in dealing with you and then after making you dance around the circle, that human tells you they need to get you an "expert". The "expert" then tells you they are looking into it and the tumbleweed blows. Complaint lodged also and not acknowledged. So, the question is if this company actually has any staff? Can't wait to get my money out and exit this cowboy show. ***Update*** 26 hours and counting. There is no customer service at this firm. Not one single update about the issue or how they are going to fix it. Zero correspondence to say they have identified the issue also and keeping me fully in the dark.***Update*** 29 hours approaching and no correspondence that addresses the issue or offers resolution. If you need further evidence of what I am saying, go to the Goole Play store and look at the reviews. So sorry I didn't read them.
App is so difficult to trade crypto selling is a nightmare plus no live agents just ai keeps repeating. Company sounds non professional.