526
Reviews
Extremely negative experience. I have had a trade stuck for over a day with no possibility to intervene, close it, or protect myself from potential losses. The funds are unavailable and the situation is still unresolved. Customer support has provided no concrete solution or clear timeframe, only generic responses asking me to wait “up to two business days.” This is unacceptable for a trading platform handling real money and time-sensitive financial operations. I am extremely dissatisfied with the service.
Itzel Espinosa, my account manager, was very helpful and very quick in getting my problem solved.
I have been using eToro for several years as an investor and as a Popular Investor, and my experience has been consistently positive. The platform offers a clear and well-structured environment for investing, with solid tools and a social component that can be valuable when used responsibly. The Copy Trading feature, in particular, allows investors to learn by observing and following different strategies rather than acting without a plan. I have found eToro to be reliable and transparent over time, suitable both for beginners and for more experienced investors with a long-term approach. --> I am active on eToro under the username @maratteo. Anyone with questions about the platform or Copy Trading can reach out to me directly through my eToro feed: I am always happy to help.
Abdul Muti is very helpful and he always solves m issues
It was thoughtful to ask for my availability. Listened intently and personalized the impact of global events with my particular situation. Remembered the history.
Dov is always providing timely and high quality service / feedback. Great guy and always willing to go the extra mile..
It is almost impossible to get your money out of/back once you’ve deposited funds. It is also very difficult to understand how to use unless you’re a seasoned, and knowledgeable investor. Not recommended.
Nice account manager with good knowledge of the market. The capital guarantee investment is a very good option eToro offer. So far I'm satisfied with the company and the team :)
App is incredibly glitchy. Trades constantly getting stuck and today approaching 4 hours of waiting to get a position on a trade closed and the support team seem completely incapable of rectifying what should be a 5 minute fix. Fees everywhere on the site now and it has definitely been designed to push you into more and more fees. The good part is the instant payouts from your balance, that is impressive. ***Update*** Over 24 hours now and no fix. Looks like they have no tech staff working here. Support is AI trying to get rid of you and when it finally connects you to a "human", that "human" starts talking about using AI in dealing with you and then after making you dance around the circle, that human tells you they need to get you an "expert". The "expert" then tells you they are looking into it and the tumbleweed blows. Complaint lodged also and not acknowledged. So, the question is if this company actually has any staff? Can't wait to get my money out and exit this cowboy show. ***Update*** 26 hours and counting. There is no customer service at this firm. Not one single update about the issue or how they are going to fix it. Zero correspondence to say they have identified the issue also and keeping me fully in the dark.***Update*** 29 hours approaching and no correspondence that addresses the issue or offers resolution. If you need further evidence of what I am saying, go to the Goole Play store and look at the reviews. So sorry I didn't read them.
App is so difficult to trade crypto selling is a nightmare plus no live agents just ai keeps repeating. Company sounds non professional.
I am leaving this review to describe my real experience with eToro’s customer support. I requested a withdrawal on October 13 via Przelewy24, which was also the only available withdrawal option. I finally received my money on November 21 — more than five weeks later. During this time, no clear explanation was provided. The funds were returned only after I personally contacted all involved parties: eToro support, Przelewy24, and my bank. Each side initially redirected me to the others, creating a closed loop with no ownership of the problem. The situation was resolved only after significant escalation on my part and after warning that I would publicly describe this case across multiple media channels. The money was eventually returned, but the process required unnecessary effort, stress, and persistence. For a large and regulated financial platform, this level of communication and accountability is unacceptable.
Super satisfied with eToro. The platform is easy to use and everything feels clear. The insurance package seems good and gives extra peace of mind. Copy trading is very simple and works great. Overall a smooth experience.
eToro is a popular social trading platform offering benefits like the ability to follow and copy successful traders, an easy-to-use interface, a wide range of assets, commission-free trading, a free demo account, and strong regulation. It also features social feeds, mobile trading, and transparent fee structures, making it suitable for both beginners and experienced investors. Want to highlight how fantastic Tom has been as an accounts manager. He’s always quick to respond and incredibly transparent, which makes the entire process much smoother. My recent experience at the football match was outstanding, and as always, the food was excellent. I would love to see more sports added in the future, and it would be great if the O2 box could be brought back. Looking forward to more great experiences! 😊
Hello. It's great that you want to know what I think about a kind of bonus system. There are many options on eToro, which I really appreciate. I feel I get good indications and tools that make it easier to stay calm and not panic during downturns. One idea I would like to suggest is a kind of bonus or reward system aimed at smaller investors. Not as a quick reward, but something that supports long-term growth, patience, and learning over time. Many small investors want to build something sustainable, and a system that encourages consistency and responsibility could really help with that. Best regards Dency Engdahl
Excellent information of shares and ETFs, flexible tools.
I really like the Etoro club. It inspires me to develop as an investor. The account manager also gets special thanks because I feel like I can get advice and help when needed.
Harry Blagden is my account manager and he has always done a fantastic job representing eToro. Professional and likeable, always a pleasure to deal with. Thank you Harry.
I’ve had an excellent experience with eToro, and a big part of that is thanks to my account manager, Callum Frame. From the very beginning, Callum has been professional, knowledgeable, and genuinely supportive. He takes the time to explain things clearly, responds quickly to any questions, and always makes sure I feel confident in my trading decisions. eToro itself is a fantastic platform—user-friendly, reliable, and packed with useful tools for both beginners and experienced traders. Combined with Callum’s guidance and proactive approach, the overall experience has been smooth and reassuring. I highly recommend eToro to anyone looking for a trustworthy trading platform, and if you get the chance to work with Callum Frame, you’ll be in great hands.
It was an instructive, constructive, productive, open and friendly meeting.
Etoro has one of the best platforms for trading I've seen so far. It's very intuitive, but also is extremely powerful giving me a lot of control and professional features. I have also been given Alfie as an account manager, who is wonderful, and incredibly knowledgeable with everything I ask him. He reaches out to me regularly and it always helps with understanding of the platform and my knowledge of trading.
The innovative ideas that ETORO have introduced over the years have been impeccable. You feel a sense of belonging when you attend the events. Being able to chat with fellow investors has also really helped me to broaden my approach and strategies.
I've been using eToro for a few years now, never had any issues and never entertained the idea of going elsewhere. Having an account manager assigned to you is luxury and I am enjoying the peace of mind it gives me! Thank you for your support!
Using the platform for nearly 5 years now. Support is quick and attentive, buying and selling is easy and interface is simple and friendly.
All the needful information was shared clearly and it was helpful. Thank you Aziz
I just want to give my thanks to my account manager Varun Sehgal. He is always on hand to give advice. I get regular check ins from him and he's always going above and beyond to give me the best experience with etoro. I had the pleasure of meeting him recently at an event he organised for me and my son to attend. We had a great time and was really well looked after. Thanks Varun.
Use AI in their marketing. Needs to do better and employ humans.
The personal support at eToro I would like to highlight the customer service provided by my advisor Camilla Schlindwein who is always prompt to respond with a solution in a professional way.
I have been using eToro for a couple of years. Exceeding my expectation, they recently invited me to the Rugby match played by Chiefs and Harlequins in Exeter. Our group had VIP entry with complimentary food and drinks, and it was a really great experience for me. It was nice meeting other eToro members and the account manager in person. We all enjoyed the great atmosphere that made me feel part of a genuine community, not just an online platform. Appreciate eToro team for organising great moments. It shows they really engage with their clients. I strongly recommend eToro platform!
I've been using etoro since the start of this year and have preferred it over some of the other platforms I've used. If I ever have any issues I contact my account manager, Valentina, who is always very quick to respond and is extremely helpful and friendly. It's one of the reasons I like using etoro as I have a point of contact. I was also recently invited to a attend a match at Selhurst Park in the executive box where I got to meet Valentina and fellow investors. It was fun day and a good chance to network.
Fantastic night out, really good organised, big thank you to Calum for organising this event and good chat, also thanks to eToro for letting investors to meet each other and sharing ideas.