154
Reviews
stay away of this platform, very old systems, horrible support, after trying to experiment with their account I saw that its not for me, wanted to take the money out of the account but there's no self service to do so, chasing them time after time in the call center end up exactly the same where they tells you we moving you to the responsible party which is the only one which can help with that and then the call just shut down.
[UPDATED]: As for any service I review on Trustpilot, I must always come back in case of any new changes, so here am I: I’ll admit, at first I was frustrated because the verification process alongside limit increases took around ~10-14 days and the documentation requirements felt heavy. Having worked in AML and KYC myself, I fully understand the level of due diligence required, so I get where Dukascopy is coming from. And honestly, once everything was approved, Dukascopy has been nothing short of outstanding. Everything runs smoothly now, transactions, communication, support, all top-notch. After seeing so many negative reviews online, I think a lot of people overlook how much work goes into maintaining a fully regulated bank with limited staff. Based on their staff size and compliance standards, what they deliver is actually impressive. They’ve more than earned my respect. Frankly, after using the usual so called “fully regulated fintechs” (Payoneer, Bankera, etc.), the difference is obvious. If you’re still with them, ask yourself why… Because the better move is Dukascopy. They run a tight, compliant operation and deliver solid service day to day. And most importantly, they’re an ACTUAL legitimate bank, no “fintech” nonsense. I’m glad I made the switch and I recommend others do the same. I’ll be leaving more reviews based on actual truthful experiences with them along my new journey with them, stay tuned :)
The significant downside of Dukascopy Binary Trading is its manipulation of the spot opening reading, which is consistently off by -0.5 pips compared to the chart graph reading. For instance, if your strike point is 1.16345, you’ll notice that moments later the opening spot shifts to 1.16350, while the chart continues to hover around 1.16345. This discrepancy can have a profound impact on short-term trades, often turning what should be a winning outcome into a losing one at the last second. BE CAREFUL!!
I don't like the monthly and annual fees of the cards . We want a card with fees and costs based on transactions on the card and not monthly fees. Thank you
the best company ever , but little bit high commissions . every thing else is perfect . thank you so much , dukascopy ..since 2011 till today .
They have become very fast in transferring; the funds reach my local account on the same day.
I opened an account with Dukascopy Bank and so far my experience has been very good. The mobile app is simple to use, transfers work smoothly, and I like that I can hold money in different currencies. Customer service answered my questions quickly and in a professional way. Overall, it feels like a solid and reliable bank.
Seems like prestige bank but hearing that Indian accent in verification phase made me a bit skeptical
I have been trying for a couple of months to obtain a payment card. Whoever is providing the advice in the background do not look at my issues and ask basic questions but when you tell them it's not working, they go underground and some other random person asks the same question. It's truly obvious that they don't care but if I had millions in the account they would bend over backwards to assist. The support is inconsistent and my comments are largely ignored. They offer advice incompatible to the issue. All I want is a payment card so I can facilitate funds into the account.
Best online Bank, the support always try to understand to help us , we feel that's a human support, not robot like other banks
Imagine a platform which goes offline during trading hours 😂😂😂😂
In my experience, Dukascopy operates in a way that can work against the trader’s best interests. When trades become profitable, unexpected platform or account issues may arise, execution can be questionable, and withdrawals may be delayed or obstructed. As a counterparty broker, your losses directly benefit them — creating an inherent conflict of interest. Based on my personal experience, I would strongly advise against trusting Dukascopy with your trading capital, your financial details, or your personal details.
No time to list them all, UNFAIR MARKETING PRACTICES, HIDDEN FEES, BUGS, SECURITY BRREACH, ets. Sorry CEO:
After weeks of trying to clarify a transaction, I am extremely disappointed by how Dukascopy treated me as a client. My account was blocked over a €200 payment received on June 9, 2025, related to my Binance P2P trading activity. The buyer who sent the funds was a verified Binance user, and I had multiple transactions that day. To ensure fast service, I released the crypto after receiving a Swiss bank confirmation message — a method commonly used by many traders when dealing with verified users. Despite this, Dukascopy froze my account and ignored the full, transparent explanation I provided, which included: All related trade details and transaction IDs Full name and phone number of the sender Binance chat screenshots and payment confirmation Proof that this is standard P2P procedure Instead of communicating or asking for further clarification, they simply closed my account and kept my balance — with no proper response or explanation. Their compliance process is unclear, and I was treated unfairly despite being fully cooperative. I had trusted Dukascopy and even left positive feedback earlier. But this experience has been unacceptable and damaging to my business. ⚠️ If you are a crypto trader or P2P user — be very cautious. Their reaction shows no understanding of how modern financial platforms work, and no support for legitimate users.
Garbage app, support, services, very strange signup procedures, very low limits, waste of time
Hi, well till now all gone smoothly.. easy to open account not a big hassle. So keep it this way guy’s you on the right way by providing customers good service ❤️
Hello, It is really bad that customers of Dukascopy bank can not withdraw the money by virtual cards on ATMs unlike with Revolut and Wise customers can withdraw the money from ATMs with virtual card. It would be nice if you can make it happen for your customers. The customer support really sucks.
I transferred $100 USD from my Saudi bank account to Dukascopy with all correct beneficiary details and documents. The transfer was confirmed as successful by my bank (Alinma), yet Dukascopy rejected the funds without a proper explanation. This experience shows a lack of transparency and poor support from Dukascopy. I submitted passport, ID, and proof of transfer. Still, I didn’t receive a valid reason — they blamed internal issues or “risk rules” with no clarification. If you do not support transfers from Saudi Arabia, why let people create accounts or provide SWIFT details? You wasted my time, money, and effort. Very disappointing and unprofessional.
We would like to have the offers of virtual csrds in Algeria , because we do have transfers all the time as we work on the tourism , we would like to have a vision to our region. Otherwise till now there is no problem with it eventhough the ttransfers take so long to be done even from banks within europe
I've been a client of Dukascopy Bank for some time now, and I couldn't be happier with their services overall. They truly offer a comprehensive solution for both banking and investment needs. What stands out to me is their transparent fee structure. While it's true that transactions in non-euro currencies might incur slightly higher costs, their commissions for euro operations are very competitive and what I'd consider "normal" and reasonable. This makes them an excellent choice if you primarily deal in euros, and even for other currencies, the value they provide is still top-notch. The platform is user-friendly, very simple one. Room for Improvement: Quarterly Income Limit The one area I believe could be improved is the quarterly income limit. Unlike "normal" retail banks, this restriction can sometimes make day-to-day operations a bit less convenient. Removing or significantly increasing this limit would allow for much smoother and more comfortable banking, making Dukascopy an even more formidable choice for regular use. Despite this minor point, I highly recommend Dukascopy Bank to anyone looking for a reliable and efficient financial partner in another jurisdiction.