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ThinkMarkets customer reviews

Updated: July 21, 2026
ThinkMarkets
Views976
Summary
Reviews are mixed but predominantly complain about serious withdrawal and customer-support problems: many users report delayed or frozen withdrawals, repeated requests for extra KYC after accounts were already verified, missing withdrawal codes, long waits with vague or no responses from compliance, and in several cases funds or profits allegedly withheld. Multiple customers describe sudden account terminations or profit reversals citing vague or broad T&C clauses, lack of transparent trade-level evidence, and ongoing investigations that leave deposits or profits inaccessible; some reviewers have escalated complaints to regulators (FSA, AFCA, CySEC and local authorities) or legal channels. Technical and execution issues are frequently mentioned too: platform lag, trades not opening, servers causing slippage, stuck BTCUSD executions, and email/verification glitches that generate spam or fail to deliver codes. Customer service experiences are very inconsistent—some users report rude, unhelpful or nonresponsive agents and empty reassurances, while others praise specific account managers and fast, professional support. On the positive side, many traders praise the trading platforms (ThinkTrader/TradingView integration), fast execution, tight spreads on certain accounts (ThinkZero) and useful features for scalpers; several users report smooth deposits and quick withdrawals. Overall the main risks cited are withdrawal friction, poor communication and opaque handling of disputed profits or suspicious-activity cases, while platform quality and certain staff receive positive feedback.
Dylyn Spalding
24.10.2025 | 08:10

I've been using ThinkMarkets for a while now, and it's been an absolute game-changer for my trading experience. The platform is intuitive, with super tight spreads, lightning-fast execution, and a wide range of tools that make everything seamless for both beginners and experienced traders. What really sets them apart, though, is their exceptional customer support. A huge shoutout to Rivash Gudar who has been incredibly helpful every step of the way. His expertise, patience, and willingness to go above and beyond have made all the difference, turning potential frustrations into smooth sailing. I'm truly grateful for his support and couldn't recommend ThinkMarkets more highly. 5 stars without hesitation!

Ganyani Lucky
22.10.2025 | 16:15

Great start on Sythentic indexes, hope we will get ZAR account for Sythentic indexes also.

Joshua levi
21.10.2025 | 12:19

It's been a good experience with them. They fixed the withdrawal issues most people complained about. It was smooth withdrawal process for me. Processed within a day. App operation is smooth. I didn't have any problem executing trades and the spread was adjusted. Nice work.

Lebani
19.10.2025 | 17:04

ThinkMarkets reached out to me and explained everything clearly about the withdrawal process. Their team was very professional and helpful. I really appreciate the quick response and support. The platform has good trading conditions, and I’m happy with their service now. Highly recommended!

L
16.10.2025 | 17:27

Stay away! Whatever this is, it feels like a complete scam. I applied for a remote online job and didn’t know what it was about. When they said something about trading and the stock market, I felt it was very scammy. So I told them and they instantly insulted me. Very unprofessional behaviour!!!

ac star
15.10.2025 | 16:41

The unfortunate liquidation was new to me. And learning is on the way with the help of support.

Aleks Belyov
09.10.2025 | 12:45

I have been working with thinkmarkets and I can tell that this company have been extremely helpful with everything and also the company and platform is super easy to use, amazing broker and people.

Sarah Stephen
05.10.2025 | 08:07

I started trading with ThinkMarkets a few months ago, and I’m genuinely impressed with how smooth everything has been. The account setup was quick, and their verification process was hassle-free, which isn’t always the case with brokers. What really won me over is their Thinkzero account, tight spread and low commission make it perfect for my scalping strategy.

Josephine Akao
01.10.2025 | 09:25

I’ve had a positive experience trading with ThinkMarkets—fast, responsive, and reliable. Still, I’d love to see more personalized educational content, such as webinars or courses tailored to different skill levels.

Abi
01.10.2025 | 08:53

Thanks to Traders Gym I was able to practice trades easily and their cloud alerts gave me real time updates while I was off the charts

Canal Mundão
30.09.2025 | 12:25

I made a deposit almost 24 hours ago. And then it's not in my account. I really don't recommend it. I haven't had any response from support yet.

Korede
29.09.2025 | 22:35

Trading on ThinkTrader has been seamless with competitive spreads and fast execution. Customer service is reliable too. However, more in-depth educational resources and flexible ThinkRewards options would be a great improvement.

Michael Bamgbade
29.09.2025 | 20:59

Thinkmarket have the best synthetic market right now, good price action, I just love how easy it is to trade on it.

Adah Dandy Joseph
26.09.2025 | 11:18

ThinkMarkets: A Game-Changer in Trading Experience I've been trading with ThinkMarkets for a while now, and I'm blown away by their exceptional service! The platform is user-friendly, and their customer support team is always on point. Fast execution, competitive spreads, and a wide range of trading instruments - they've got it all! What really stands out is their transparency and reliability. No hidden fees or surprises, just straightforward trading. The mobile app is super convenient too, allowing me to stay on top of markets wherever I am. ThinkMarkets has genuinely elevated my trading experience. Highly recommend!

Abdel Fatah
26.09.2025 | 08:06

I'm a trader with this broker for a while and didn't notice anything bad. I hope they contnue in this way.

ali zakarya
25.09.2025 | 23:54

Unsafe Company Unsafe App

Amusan Kikelomo
25.09.2025 | 18:17

ThinkMarkets is a reputable online broker offering a wide range of financial instruments, including forex, CFDs, and cryptocurrencies. Its key strengths include strong regulation, competitive spreads, and advanced trading platforms. However, some traders have reported issues with customer support and withdrawals. Overall, ThinkMarkets is a solid choice for traders seeking a diverse range of instruments and competitive pricing, provided they manage risks and understand the broker's terms.

Bmc Trading
25.09.2025 | 18:16

ThinkMarkets is a reliable and user-friendly broker. Their trading platform is smooth, spreads are competitive, and customer support is responsive. I especially appreciate the wide range of assets available and the security they provide, which makes trading feel safe and professional.

yaser ali
21.09.2025 | 14:01

Unsafe broker All the trades open with huge loss in thinktrader APP Stop use this company Very bad experience!

Asser Mahmoud
18.09.2025 | 17:54

Avoid the broker Thinkmarkets Verybad experience with this broker There is manipulation in the account and the trade are opened late with huge loss Stay a way from thinkmarkets

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