QuantumFX (General Branding) EN

FXCess customer reviews

Updated: August 3, 2026
FXCess
Views1127
Summary
Reviews are mixed but lean heavily negative: many users report long, unexplained withdrawal delays or outright refusals to return funds—cases mention internal transfers and withdrawals pending for weeks to months (examples: requests from mid-January still unresolved, one claimed $27,000 withheld). A recurring complaint is boilerplate “under review” replies, unresponsive or automated support, and repeated requests to provide extra proof or to reinvest, which users say effectively blocks access to money. Several reviewers allege abusive practices such as sudden unannounced leverage reductions, forced trade closures, manipulated spreads/slippage, profit reversals, account suspensions tied to bonus terms, and pressure from account managers to deposit more via “100% bonus” offers; a few describe attempts by staff to coax them into removing negative reviews. Multiple users call the firm a scam and report filing complaints with regulators and fraud agencies. Contrastingly, a number of traders praise the platform’s stability and execution, smooth onboarding, and responsive individual staff—several positive reviews name account managers (Panos, Paul) who helped with withdrawals or provided useful support, and at least one user experienced a same-day withdrawal. Experiences therefore vary significantly: some customers report reliable service and successful withdrawals, while many others report serious compliance delays, opaque reasoning for denials, and alleged manipulative or predatory behaviors. Potential clients should weigh these conflicting reports carefully, verify withdrawal policies and bonus terms, and consider starting with small amounts or testing withdrawals before committing larger funds.
Toju meg
02.12.2025 | 21:49

Do not trust this broker. I deposited $ $400 without trading with It . All of a sudden it dissappeared and was told i have traded with it. I comfronted them and i couldnt access the acount anymore. All these happened in less than 30minutes

Salim Ahmed
27.11.2025 | 12:56

The service is horrible I got scammed especially the bonus sharing every time you make a profit they take half they don’t even tell you that at the beginning and to withdraw your money it takes forever I gave up they took my money just know once you deposit that money in their firm you never getting that money back everyone be careful use other firms this one is a totally scam

Sarah
15.11.2025 | 20:46

SCAM SCAM I deposited 200€ and ICANT TRANSFERT IT OR WITHDRAW IT my profile is verified and they don’t do anything AVOID THIS SCAM

Rushanth Yogeshwaran
04.11.2025 | 16:24

This is scam don’t trust this broker. Steal my all profits and they give cheap reasons like this(read below) for just $ 1000 profit, they always targeting for who ready to loose money, If you loose they happy, If you win,and make little profit you should receive email following like this “Suspended Account 1150020132 13:2T ② Dear Client, After conducting an investigation on the trading activity of your accounts, we have reached to the below conclusion: Your accounts were trading on price disparities with the purpose of benefiting from a possible pricing arbitrage to the Company's detriment. This comes as a violation of our Trading Terms and Conditions to which the Client has to comply with before opening an account with the Company. At this point we would like to draw your attention to Paragraph 6.22 and 27.4 of the Trading Terms and Conditions: 6.22 Internet, connectivity delays, and price feed errors sometimes create a situation where there is price latency on the Electronic Systems such that there is a disparity between the Company quoted prices and current market prices for short periods. Client expressly acknowledges and agrees that it shall not execute Transactions with the Company that rely on price latency arbitrage opportunities either by using additional functionalities/plug-ins (i.e. Expert”

Intisar Khan
31.10.2025 | 11:24

Extremely Horrible broker Avoid ant any cost . I made good 10k in profit with them . They didn’t allow me to take out my profits. Made my account back to zero Don’t waste your money and time time with them . They have so many hidden rules to deny your profits . They will talk rubbish and saying prohibited strategies . I have done only scalping in 5-15mins time frame . Don’t fall for it

Georgia
24.10.2025 | 15:33

Avoid this broker is a huge scam, they are rippers!!! thankfully “ 𝐒𝐚𝐟𝐞 𝐫𝐞𝒄𝒍𝐚𝐢𝐦” really saved me up from the hassle of this scammers. I'm grateful

Vinod Rampyare
22.10.2025 | 17:58

IAfter you shifted your regulation to the British Virgin Islands, I decided not to continue with your services. I raised a request to close my account (Account No. 1521125612) and get back my initial deposit, but till now, the funds are locked and I am unable to withdraw through your portal. I have already tried contacting your support team, but no proper response has been received. This kind of treatment towards customers is not acceptable. I am humbly requesting once again—please refund my initial deposit and close my account without any further delay. Until this issue is resolved, I will not be able to recommend your platform to anyone.

Intisar Khan
20.10.2025 | 18:40

Extremely Horrible Broker Don’t waste your money and time to make profit with them. I made 11k profits on gold scalping , all manual trading They took all my profits , by some stupid reasons . And Only let me take out my investment All the waste of time and stress No matter what reply or whatever they say . DO NOT open an account with them . You are better off with vantage instead.

Om Prakash Chandirka
19.10.2025 | 05:47

I regret to share that I have become a victim of this broker. When I requested to close my account and process my refund, they refused and instead pressured me to continue trading. I am being blackmailed and forced to stay with them against my will. Despite multiple follow-ups, my withdrawal request is being delayed with no proper explanation. They failed to provide any valid license or regulation proof, and I now strongly suspect this platform is operating without proper regulatory oversight. My account number is: 1521125370 – for your reference and record. I kindly urge everyone: ⚠️ Do NOT deposit any money with this broker. ⚠️ Be extremely cautious. There is a high risk of scam, and once your money is in, it may never come out. I am still waiting for my funds, and I feel completely helpless.

Cam
14.10.2025 | 16:26

AVOID THIS WEBSITE AT ALL COSTS !! Dear trust pilot community, I take the time to write this message to give you an honest feedback from my experience at FXCESS! First of all, the process to open the account is easy and they honestly make it look professional and safe. I funded my account with 1k USD and started trading the same day. My strategy is quite aggressive, indeed like in the casino, i am willing to lose everything easily and then to redeposit. What happened is that I won 2.3k USD, which I was very happy about. Then, once I wanted to withdraw 2k and continue trading with the rest, they did not pay me and they deducted the whole 2.3k from my account, i will show you the proofs attached, they said I was abusing their offer (still trying to understand what they meant) but not surprised when you look into who was behind the creation of this company. I urge people to be cautious and avoid them at all costs.

Fedor Gribovich
07.10.2025 | 09:37

After everything that's been going on on the internet recently, I was really worried about putting my money anywhere tbh. Found that they keep trader funds completely seperate in sort of segregated accounts, not mixed with company money at all... Good to know, that was the dealbreaker for me. So now I've been trading with fxcess for a while and got pretty used to it. Sometimes you gotta go through hell to appreciate paradise, right? Well, at least my confidence is back.

YZ
06.10.2025 | 20:23

Boss from IronFx established this company,a scam company.

Marketa
06.10.2025 | 18:19

My name is Kelesova Marketa, trading account 1521123964. I have been trying to withdraw my deposit for the past three weeks, but the broker has consistently refused to release my funds. Initially, my account verification was approved before I started trading. Later, the broker demanded that I resubmit documents: a bank statement and a selfie with my ID. I complied with all these requests, yet the broker still refuses to return my money. Now they are asking for additional requirements such as recording a video with my ID or a separate video of my documents, which were never part of the original verification conditions. This feels like an intentional delay to avoid processing my withdrawal. Additionally, the support team has treated me unprofessionally and has not provided any clear timeline for returning my funds. I am very disappointed with this experience and urge others to be extremely cautious when dealing with this broker. I request the company to immediately process my withdrawal and return my deposit.

Winfried Conrad
05.10.2025 | 15:11

I think this broker is ok to trade anything, inclduing commodities and shares too,because I seen the spreads and conditions. . I'm still figuring out which account setup feels right for me,but so far trading here has been steady.

Tj Nada
01.10.2025 | 15:53

The spread quoted on trade is significantly different to the actual spread they take. I have asked about this on several occasion and get BS. They keep pointing at volatile trading periods. I have even sent them screenshots during dead quiet times. This is technically theft.

Gordom
01.10.2025 | 09:01

registration process, i,e account creation was hussle free. Opted for ECN account, as I am a pro scalper, if I may refer to myself so All great so far.

Abawiar
30.09.2025 | 04:49

News spikes usually wreck spreads, this broker kept them within a reasonable range.Tbh it’s rare to find such a broker in this industry, recently I was trading during NFP and CPI publications, and I didn’t lose much on trading-costs even when I open positions with 5-10 lots.

Andrzej Bohme
28.09.2025 | 10:43

XAAUSD is hitting a new all time high every day, but I'm getting ready for a deep correction and already started opening short possitions in parts, here swap fees are low, so I don't see any problem.

Eckart Hill
26.09.2025 | 12:14

With all respect to MT4, it’s days gone… I mean it can be used for execution, but for analysis too limited. Nonetheless, trading conditions saved the day here. I could execute day strategies easily/

DordTeken
25.09.2025 | 19:31

I opened several accounts, which is why it was necessary to move for pmam platform. It's pretty much the same, but allows to trade on all accounts at the same time, very effective fr

Nakia Dalton
24.09.2025 | 21:48

Stay away from this platform they don’t want to release my money and I have seen similar comments here and it’s very bad I refused to let them go away with my money filed a complaint and got everything back within 48hours. seek help if you can

Sameer Jamal Jamal Ud Din
24.09.2025 | 17:27

I deposited $1,655 into my FXCess account (Account No: 1521125902) expecting a secure trading experience. But as soon as I requested to withdraw my funds, they locked my account and completely refused to return my money. I submitted all the required documents and completed their verification process. Everything was in order. Despite this, they ignored my withdrawal request, stopped responding, and refused to give me back the money I deposited. This is extremely frustrating and feels like a scam. $1,655 is not a small amount to just disappear. Support has been completely useless — they either delay, make excuses, or ignore me altogether. I’m demanding that FXCess immediately return my $1,655 or I will escalate this legally and report the issue to financial authorities and regulators. To anyone considering using FXCess — be warned. This platform is not trustworthy, and you risk losing your money just like I did.

Muhammad Mohsin Javed
24.09.2025 | 17:07

I've provided all requested documents, completed profile verification twice, and yet my funds have been on hold for over a week. Despite multiple follow-ups, there has been no confirmation that my refund is being processed. Instead, they keep delaying and repeatedly requesting documents I've already submitted. There’s no clear communication, no timeline, and no resolution – just vague responses and stalling tactics. This experience has completely destroyed my trust in this platform. It feels like they are doing everything they can to avoid releasing my funds. Avoid this platform if you value transparency and timely access to your own money.

Maaz Ali
19.09.2025 | 14:38

I’ve had a horrible experience with this service. My profile has already been approved, and I’ve provided all the required documentation (ID passport and bank statement) promptly. However, despite this, they are still insisting on a video recording, even though they already have everything they requested. It’s been five days since I submitted my documents, and they continue to delay my refund by asking for more and more unnecessary proofs. This feels like a deliberate tactic to stall the process, and it’s incredibly unprofessional. I’m highly disappointed with how they are handling this, and it’s frustrating to be caught in this endless cycle of delays and unreasonable demands. I will not be recommending this service to anyone, and I strongly advise others to be cautious before trusting them.

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