Caravelle Investments Review

About Caravelle Investments

Caravelle Investments’ complaints-handling policy describes the company as a Mauritius investment dealer providing full-service dealing services excluding underwriting, and states that it is authorised and regulated by the Mauritius Financial Services Commission under licence number GB21200151. The policy gives the company’s registered address as 3 Emerald Park, Trianon, Quatre Bornes 72257, Mauritius.

The UK Financial Conduct Authority published a warning on July 7, 2023 identifying CARAVELLE-INVESTMENTS.COM as an unauthorised firm that was targeting people in the UK. The notice lists www.caravelle-investments.com and the address 3rd Floor Manor House, 30 St Georges Street, Port Louis, Mauritius, and states that dealings with the firm do not provide access to the Financial Ombudsman Service or Financial Services Compensation Scheme.

The company policy and the FCA warning contain different addresses and refer to different domains: the policy uses caravellemarkets.com and gives the registered address in Trianon, while the FCA notice concerns caravelle-investments.com and gives the Port Louis address. The FCA warning specifically takes priority for the status of caravelle-investments.com in the United Kingdom.

Pros and cons

Pros

• The company’s published complaints-handling policy identifies Mauritius FSC licence number GB21200151.
• The policy describes a formal procedure for submitting and handling client complaints.

Cons

• The FCA identifies CARAVELLE-INVESTMENTS.COM as an unauthorised firm targeting people in the UK.
• The company policy and the FCA warning provide different registered addresses and domains, creating an identity and domain-affiliation conflict.
• Clients dealing with the firm named in the FCA warning do not have access to the UK Financial Ombudsman Service or FSCS protection.