Bybit customer reviews

Reviews
Absolute horror. I just tested Deposit and withdrawal with 100€. 1. They want to have EVERYTHING, your ID card, your rental contract, your job contract, Photos, your insurance number. 2. Website is non-reactive and laggy, often you don't even know if you clicked a button. 3. Withdrawal is a horror and takes 5€?! WTF? 4. Can't withdraw to SEPA accounts???

Tried to sign up for this for the 1st time today, the draconian KYC (id verification) process is a pain, ridden with bugs and errors causing you to have to open multiple links on phones, scan qr codes, scan passports then do selfies and videos, then have to upload copies of utility bills and proof of address. This is big-brother at its worst. And after all that, I get an error 20000007 that prevents you from proceeding any further. After extensive googling of the error it seems that Bybit has restricted the UK - so it will not work here or allow UK citizens to use the platform. So I recommend you give up on this platform - others are way better and don't give you all this grief.
I never thought I would write a bad review about Bybit, but here we are. I’ve been using Bybit for five years and never had any issues, until now. The live support is gone, and even if you ask the AI agent to connect you to a real person, it won’t. When it comes to the EDD process, they ask a ton of questions and require an unreasonable amount of documents. After doing all that, you still end up getting rejected. Now, I can’t use Bybit’s fiat services anymore, which is really disappointing.
Why is Bybit allowing scammers on the P2P platform? It’s getting out of hand. I have been scammed once, and another one tried to scam me again last night. He marked paid and sent me a fake receipt and fake evidence of payment. I checked my bank app several times and didn’t see anything. I told this dude that I hadn’t received the money, and he said it’s a network issue. I transferred some money from my account to my mom’s account to see if she would receive the money, and she did instantly. I texted this guy and told him Access Bank has no network issues. I made an Access-to-Access transfer, and my mom got the money instantly. He appealed right away, claiming that he paid me but that I didn’t want to release the USDT. I rejected the appeal immediately, and it has been under investigation for over 20 hours now. This is so frustrating. P2P should be for legit people, not for scammers. I can’t do anything with my USDT, and I don’t know how long it’s going to take Bybit to resolve this issue. I have uploaded a screen recording of my bank app and my bank statement to prove that this criminal didn’t send any money to me. Please, Bybit, review this urgently — I need my USDT to be unfrozen. Stop allowing these criminals onto your platform. This is the order number for this case: 1988126875982704640.
My experience with Bybit’s P2P system has been an absolute nightmare. After completing an investment with the Bluevestapty platform, I withdrew my funds to Bybit, and it’s been over a week now I still can’t use the P2P feature. On top of that, I can’t access or contact live support, and there’s no clear way to get help or even find the chat option. It’s very frustrating because my funds are just sitting there, and I can’t trade, transfer, or get any response from their team. Bybit really needs to improve its customer support and P2P service system.

Stay away of Bybit!! The promotions are scam. When you want to participate they block your participation without any reason. When you ask custumer support you won't get an answer which affect your case, but a simple link to the general terms. Thanks Bybit for your reply. The link you sent me is a link to the helpcenter to open a new case. That's the whole problem. THEY ARE NOT HELPING!!!
I want to become their IB affiliate partner, but for the past 30 days, neither the IB team nor the affiliate team has responded to my emails. As a result, the client ended up registering on Bybit by himself without using my IB link. I was the one who recommended Bybit to him for spot trading, but since I’m still not an approved partner, I’m missing out on all the affiliate commissions. Bybit’s team is earning the money instead, even though I’m the one who brought the client to the platform.

My experience with Bybit’s P2P system has been an absolute nightmare. I completed a P2P transaction on their platform, and it turned out that the money I received came from fraudulent activity (stolen) Instead of providing proper security and verification, Bybit seems to let its P2P section operate with minimal oversight and almost no protection for users. The result? I’m now involved in a legal case and being acused from EUROPOL for money laundering and have had to spend $2,500 in lawyer fees all thanks to Bybit’s poor control over their P2P marketplace. Thank you, Bybit, for teaching me a very expensive lesson
After migration to EU servers I am not able to log in. I double checked that I'm using proper login credentials - the system won't let me in. I tried password reset but the website gets stuck in a loop - after you provide your email and click next, you're back at the page that asks for your email. No emails are sent to my mailbox. I contacted live support - the AI bot informed me that it cannot resolve the issue. It refused to connect me to a live agent, stating that they won't be able to help anyway. I had to work my way around it to even get connected to a support person, which looked into it (despite how the bot prevented me from contacting them). The issue was that despite the company sending out an email about migrating to EU servers and EU based customers not being allowed to use US version of the website - I still have to use the US website. Yeap. Makes zero sense. Horrible support experience, the company actively worked against me preventing me from getting help and lied that I won't receive it. Based on what happened today - I will not use their services ever again, I am deleting my account.
Can't add the card to Apple wallet, I tried to add the card to apple wallet but its not working, but they advertised that we can add that.

Since they disabled the live agent customer support function, i have spent over 2 months in submitting tickets for a problem that could have been solved in minutes, i only receive auto generated mails, with nothing that resonates with my actual problem, i can't describe how annoying this app has became.

In addition to my previous review. My issue has not been resolved. I received a standard, generic response to my inquiry, simply explaining why what happened is considered “normal.” Personally, I do not accept this explanation. My subjective recommendation is to look for another exchange. I will no longer be trading on Bybit myself. I hope my review will be helpful to anyone still choosing a trading platform.
I have been an active Bybit user for several years, with a fully verified record of legitimate trading activity. On 7 September 2025, I opened a short position on SOMI/USDT (72,797 SOMI) and placed a Take-Profit (TP) order using the “Close-By Limit” function at 1.3808 USDT. When the market reached that level, the Take-Profit alert triggered — confirming the price had been hit. However: The position remained open; The Take-Profit order failed to execute; The order vanished entirely — not visible in Order History, Trade History, or any record section of Bybit’s system. To verify this malfunction, I later conducted controlled test trades on SIGN/USDT and XRP/USDT, and the exact same issue occurred: when a Close-By Limit order failed to execute — whether due to non-fill, manual cancellation, or, as in my SOMI/USDT case, a system malfunction or market volatility — the order completely disappeared from all records once the position closed. This confirmed a system-level transparency issue, not a user error. Over the course of more than 50 days, I have exchanged multiple emails with Bybit’s support, legal, and compliance teams. Their responses have been contradictory and evasive: One message claimed that missing orders could be found “through a hidden link”; Another said orders “are only retained for 24 hours”; And finally, their support team admitted that “unfilled or cancelled orders are not recorded anywhere in the system.” That last statement exposes the exact compliance breach. Under VARA Record-Keeping (Article 8) and FSRA Market Infrastructure Rules (MIR 6.3.1), every licensed exchange is legally required to record and retain all order events — whether filled, unfilled, cancelled, or failed due to volatility or system malfunction. Bybit’s failure to do so leaves users with no verifiable audit trail to prove such malfunctions. This is not a trading loss — it’s a transparency and compliance failure, admitted through Bybit’s own communication. This case has already been formally reported to: VARA (Dubai Virtual Assets Regulatory Authority) FSRA (Abu Dhabi Global Market) for review under their record-keeping and audit-trail obligations. All technical evidence — including screenshots, test videos, and correspondence — has been documented and organized for official verification upon request. 📢Update (Follow-up after Bybit’s public reply): Thank you for your response. I appreciate the confirmation that this matter remains under internal review. However, it has now been over 50 days since this case began — and during that time, your team has repeatedly delayed resolution with non-technical explanations and no verifiable evidence. For a case that clearly concerns a transparency and record-keeping breach, the facts remain straightforward. Your own support representatives explicitly confirmed that “unfilled or cancelled orders are not recorded anywhere in the system.” In my SOMI/USDT position, a “Close-By Limit” Take-Profit order was placed at 1.3808 USDT. When the market reached that level, the alert sound confirmed the price was hit — yet the position remained open. The TP order failed to execute and then completely vanished — not visible in Order History, Trade History, or any internal record. This confirms a system-level transparency issue, not user error. Because of this design flaw, users have no verifiable record of failed executions, even though Bybit itself acknowledged that such unfilled orders are not logged anywhere in the system. This omission makes it impossible for users to prove technical malfunctions and constitutes a clear compliance breach under both: VARA Article 8 (Record-Keeping & Audit Requirements), and FSRA MIR 6.3.1 (Order Audit Trails), which require exchanges to record and retain all order events — filled, unfilled, cancelled, or failed. Given that this matter involves unrecorded system orders and missing audit logs, it has already been formally reported to VARA and FSRA for independent oversight under their transparency and audit regulations. Such ongoing delays in providing a technical explanation or verifiable data only raise further compliance concerns and amplify the damage caused by the lack of accountability. Case #21682711 – Bybit System Malfunction / Transparency Breach
I ran a bot the moment i started it it got liquidated…this happened now a couple of time and it says it literally run for 0 seconds. Also it never reached liquidation point…guys stay away from this platform they are the worst I made screenshots and appeal…but they don’t care, you just get automated messages back

BYBIT ENABLING P2P SCAMS - STAY AWAY! Order ID: 1985677662237003776 Case: #22639111 I was scammed in P2P trade 6 days ago. Bybit is protecting the fraudster and refusing to refund my money despite clear evidence. PROOFS PROVIDED: ✅ Payment receipts ✅ Chat screenshots ✅ Identity verification BYBIT'S RESPONSE: ❌ 6 days of automated replies ❌ Ignoring all evidence ❌ Protecting scammer seller ❌ No specialist review THEY ARE STEALING MONEY FROM USERS! WARNING: Do NOT use Bybit P2P. They enable scams and won't help you when you get robbed. My money stuck for 144+ hours with zero resolution.

I joined a group “ByBit app release3”. Is this group actually working with ByBit? I have funds in my account and I’m being told I cannot withdraw my funds in the amount of $3500 unless I invest an additional $5500 due to an exchange order mix up.

Recently so bad experience, especially in the earn section where no good offers like before. The main concern is the launchpool and megadrop projects which recently got worse in terms of budgets and not supporting USDT pools in these projects. This made me and all my friends and traders I know withdraw our assets from Bybit and switched our trading to some more profitable platforms. I hope things get well back again soon.
I ask the bybit.com to remove restriction on my account to allow me to login to my account for over Two months no response from the support I have access to all my account security settings accept Google authenticator UID: 310354818 Name Adamu Ibrahim

Very complicated app and website. It’s not self-guiding and since the transition to bybit EU app, it’s absolutely horrible to make a withdrawal from the app back to your bank account. Would definitely not recommend this app.
Very best exhange

This cannot be a real financial institution. Withdrawing my money or getting any support has been a total nighymare with these guys. Practically a scam.
Case number: #21651246 On the 25th September my Bybit account was completely wiped out by a wallet that seems to be stealing peoples crypto everyday on Bybit. I went through the email process with Bybit. I'm going to hold my full review and give Bybit a chance to refund the crypto and funds stolen. I will keep this review updated as to the final outcome of Bybit reviewing the stolen crypto fully and returning my assets. I' am now offering Bybit a chance to fix my problem publicly. I will be fully transparent with the outcome of this case and change my review as and when an outcome has been reached.
My wife’s money was stolen from Bybit. Her account was completely wiped of money and crypto. It was an inside job I’m 90% sure. They just send out an AI generated message saying contact law enforcement. I provided them with the wallets that stole the funds and upon further research I found that those same wallets were stealing from hundreds of people a day. There’s just no way Bybit does not know about this. It’s the same wallets every day over and over again. Its just beyond belief that in today’s society there are companies that are able to steal funds from customers without any responsibility. You would think a company as big as Bybit registered in the Seychelles is protecting customers personal money. The greed has gone to far now and legal proceedings are a must for companies that are stealing from customers and not taking it seriously. I will do my upmost to contact the right legal avenues to obtain my wife’s funds back. I do hope Bybit starts to take things a little more seriously with peoples funds. Response to Bybit: This is completely fabricated lies. Your company did not look into the wallets that stole the crypto and funds. Even me as a non crypto trader was able to track the wallets that are stealing hundreds of thousands per day from your platform. It’s been going on for months with the same accounts. They continuously steal peoples crypto and move it between 3 or more different wallets. These wallets hold millions of dollars of stolen crypto and funds. Please do not try to pretend as a company that has security to protect themselves does not know about this. I think it’s time to pay back the stolen funds before serious legal action takes place.

[Original Review Context:] My previous review detailed an unfortunate incident where an attempt to buy crypto via bank card led to an automatic P2P order, a "cancel" message from the seller, and subsequent permanent account blockage, all without clear explanation. My support ticket #22385217 initially received a delayed and unhelpful response. [Update:] I am now actively communicating with the support team regarding this matter. We are collaboratively working to resolve the account blockage and clarify the initial issues. This positive engagement has significantly changed my perspective. Consequently, I am upgrading my rating from 1 star to 4 stars.

Secure, fast and with awesome quotes!!
I’m a Level 4 VIP trader (UID: 8898056) who has been trading on Bybit for years with significant monthly volume. On October 10–11, 2025, during an abnormal, coordinated price manipulation across exchanges involving COAI/USDT, my position was liquidated, resulting in a loss of approximately $1.45 million USD. I immediately contacted Bybit VIP support (Can) and maintained professional communication for over 10 days. Despite acknowledging the case and confirming internal review, Bybit refused any ex-gratia (goodwill) compensation, even partial — while other exchanges like Binance compensated affected traders on the same day. What’s worse, the Bybit representative mocked the situation by offering a 1,000 USDT trading bonus, which is insulting considering the scale of loss. The order book was clearly manipulated — inflated bids and spoof orders triggered liquidation cascades. It’s hard to believe this happened without internal awareness. If Bybit’s liquidity is connected with the same market makers that pumped this coin, then it’s market misconduct under most jurisdictions. I have full documentation of trade IDs, liquidation history, screenshots, and correspondence, which I already provided to FBI IC3 for official investigation. As a loyal user, I didn’t ask for full reimbursement — I only requested 10–20 % goodwill compensation under Bybit’s own “User Protection” principles. Instead, I was treated disrespectfully and ignored for days. I am now warning other high-net-worth traders and VIP users to think twice before trusting Bybit with large positions. Transparency and accountability seem to vanish when real losses occur. Bybit still has the chance to make this right — I hope management reconsiders before this situation escalates further publicly.
I have been a loyal Bybit user and opted to use the Bybit Card to maximize cashback and reward points for all my daily and travel expenses, including holidays and essential purchases for my family. After months of regular, legitimate use (bookings, medicines, gifts, travel payments), Bybit suddenly blocked all my points, claiming my account violated campaign rules. I never manipulated orders, nor used multiple accounts, nor engaged in abusive behavior. Each transaction was genuine, tied to personal or family needs, and often could have earned me cashback with other cards. Yet, Bybit ignored my requests for clarification and refused to specify what exactly was "irregular" about my payments. Their support only replied with generic messages, insisting the decision is permanent, refusing any appeal or even clarification. I feel cheated, as the points I accumulated are now worthless and Bybit offers no transparency or logic behind this ban. If you are relying on Bybit for card rewards or cashback, beware: they may block your points without warning and without proof. I am extremely disappointed and strongly advise caution to anyone considering Bybit Card for purchases.

I deposited an unsupported coin by mistake and y’all are telling me my funds are gone??? That’s bad I know my funds can be retrieved so do that ASAP

Severe System Delay and Unfair Compensation Process. Avoid using BYBIT!! I just want to share my recent experience with Bybit — I honestly cannot believe this is considered one of the top crypto trading platforms. My Take-Profit order on COAIUSDT (Order ID: c29d340) was triggered at 21:05:00 UTC but executed at 21:05:39 UTC, resulting in a 39-second delay and an execution price of 8.8882 USDT instead of 13.0 USDT. This is an abnormal 31 % deviation that cannot be explained by “market volatility” or “liquidity issues,” especially when the 1-minute candle at 21:05 UTC shows a high of 13.5 USDT with 4.5 M USDT trading volume. Additionally, my position size was small around 0.03% of the total volume “4.5 M USDT”, so shortage of liquidity doesn’t make any sense. Also, Bybit already checked that it wasn’t the network latency issue of the user since the order has been successfully recorded within the system. I should have earned +468 usdt if the system engine triggered the price at 13.00 which I placed tp beforehand. Even if the execution at 8.8882 USDT were somehow correct, the resulting loss still makes no sense. Using Bybit’s own calculator multiple times, my expected loss was around –132 USDT, yet the actual realized loss was –448 USDT — more than three times larger, which is mathematically impossible based on my position size and leverage. Despite submitting full technical evidence (trigger logs, TP/SL setup screenshots, realized-loss data, and market references), Bybit’s investigation was inconsistent and logically contradictory. They acknowledged the 39-second delay yet still categorized it as “normal,” which directly contradicts both market data and their own execution records. I understand that Bybit’s Terms of Service limit legal responsibility, but this is not about volatility — it’s a system desynchronization between the trigger engine and the matching engine, a clear technical malfunction, not user error. While the customer service team has been polite, the resolution process has been slow, opaque, and lacking accountability. The timeline keeps extending without updates, and I only receive any information when I personally contact a live agent — who always says, “please wait, we need more time to investigate.” How can Bybit call itself one of the top crypto trading platforms if it refuses to compensate innocent users when the evidence clearly shows it was the system’s fault? My Case ID is #22107239
Update November 7th 2025: Still no support received whatsoever. It’s been a month since I had access to my funds. They don’t provide any reason or details on why I don’t have access anymore, Filed complaint with authorities. Unfortunately it seems more and more like I got scammed by this company. Don’t use Bybit!!! This is a company that offer a platform without customer service. I have had no access to my funds since the beginning of October and still no support from them. Every few days I have asked them for an update, because they won’t update me. They say, just be patient your case ( 21884225 ) is in progress. I wouldn’t advise anyone to use them unless you don’t mind having NO access to your funds for at least a month without any explanation of what’s happening and what they are doing to fix it


