Bybit customer reviews

Account frozen without explanation – UID 36192622, ticket ID W2026071579117FD50E3587DCFBF4D1 I requested a withdrawal to top up my own virtual card. Instead of processing it, Bybit restricted my entire account and disabled withdrawals, with zero explanation. It has now been 2+ days. Support only sends copy-pasted messages saying the case is "under compliance review," with no reason given, no case handler named, and no timeline provided. I have not done anything against their terms. My funds are simply frozen indefinitely while a faceless "compliance team" reviews... something, apparently without a deadline. UID: 36192622 / Ticket id : W2026071579117FD50E3587DCFBF4D1

Dear Support Team, I am writing to report an issue I am encountering while attempting to claim a reward on your platform. Despite being a regular user and meeting all the stated requirements for the promotion, I am unable to redeem the reward. Whenever I attempt to claim it, I receive the following error message: "You are not eligible to claim this reward. (Error Code: 403003)". I have verified my account status and confirmed that I am using the service in compliance with your terms of service. I believe this error might be a system glitch or a misunderstanding of my account status. Could you please investigate this matter and clarify why I am being flagged with this error code? If any further information is required from my side to resolve this, please let me know. I have attached a screenshot of the error message for your reference. Thank you for your time and assistance in resolving this issue. Best regards, Carl

UID: 572436515 Error code: 403003 Reward ID: 180656 I opened a Bybit Card (Georgia) and completed the required top-up and tasks, but Bybit will not let me claim ANY rewards. Everything is blocked under error 403003, including: - Deposit / top-up rewards - Cashback rewards - Task rewards - Card welcome airdrop (Reward ID 180656) In-app support is useless. No real human review, no fix, no reward release. Just blocked claims. This is not one failed airdrop. The whole reward system on my account is dead. If you care about welcome bonuses, cashback, or task rewards, avoid Bybit. You may complete everything and still get nothing. Please clear error 403003 on UID 572436515, unlock all rewards, and credit Reward ID 180656.

My Bybit account has been restricted since July 1st, 2026 due to an "ongoing internal review." I received the standard notification saying trading and withdrawal functions would be temporarily restricted, and that the review "does not necessarily reflect any wrongdoing." I was asked to submit a compliance questionnaire with transaction details and source of funds, which I did promptly. It has now been two weeks with zero substantive update. Every follow-up gets the same generic response: "we are unable to provide further details at this stage." No estimated timeline, no specific reason, no update from the compliance team despite full cooperation on my end. This is not an isolated case — I've seen many similar reports from other users experiencing months-long freezes with no clear resolution process. Bybit needs to provide actual transparency and reasonable timelines for compliance reviews, especially when users fully cooperate and provide all requested documentation.

My account has been under compliance review since 2026-06-29 11:22:40, after I initiated a withdraw transaction to one of my wallets. It' been more thatn 18 days so far. Funds: over 13k USDT. UID: 69821302 Compliance Appeal ID: W20260629142613BC0E055D39A1BFCC Support gives only template responses with no specific timeline. No reaction from Bybit at all. All income is 100% legit and proved by contract, invoices, and payout list from my employer, the papers were sent to the compliance and support teams via email. All of the wallets that I made transfers from or to are also of my own, not 2nd or 3rd parties.

Account UID: 53157451 Support Case: #26868725 My experience with Bybit has been extremely disappointing. Bybit has frozen $23,700 USD in my account, which represents almost all of my savings. Initially, I received repeated replies stating that my case was under review by the Compliance team. Now, I have reached the point where my support requests are no longer being answered at all. I fully understand that cryptocurrency exchanges sometimes need to conduct compliance reviews. However, it is unacceptable to keep a customer without access to their funds while providing no meaningful updates and no indication of when the review will be completed. I have repeatedly asked very simple questions: Is my case still under active review? Is any additional information required from me? When can I reasonably expect a decision? None of these questions have been answered. For reference, my support case number is #26730608, yet despite multiple follow-ups, I have received no substantive response. The most frustrating part is the complete lack of transparency. Having almost all of my savings locked while receiving either generic template replies or no replies at all has caused significant stress and uncertainty. I sincerely hope Bybit resolves this issue soon. However, based on my experience, I cannot recommend keeping significant funds on this exchange. If your account is placed under a compliance review, be prepared for the possibility of having your funds frozen for an extended period without clear communication or meaningful updates.

Scam my account is closed from 30 days ago i don’t know why do this

My Bybit account has been under Compliance review since 30 June 2026. UID: 528176763 Compliance Appeal ID: W2026063001D7ED240E08FF2FF052E8 Support Case: 26824810 I fully understand that AML and Compliance reviews are necessary, and I have cooperated with the process from the very beginning. On 3 July, I proactively submitted my employment contract and supporting documents to verify the source of my funds. Since then, I have received only standard template replies stating that my case is "under review." No additional documents have been requested, no explanation has been provided, and there has been no meaningful status update regarding my case. The funds in question are my monthly salary, received regularly from the same employer. Unfortunately, this prolonged restriction is causing me real financial difficulties. These funds are part of my monthly income, and I currently cannot access money that I need for my everyday living expenses. I am writing this review not simply to ask about the status of my case, but in the hope that it will help expedite the compliance review or at least ensure that my case is reviewed by a Compliance Officer as soon as possible. I respectfully ask Bybit to: confirm that all required documents have been received and are sufficient; escalate my case to the assigned Compliance Officer; complete the review as soon as reasonably possible or provide a meaningful update. If my case is resolved, I will gladly update this review to reflect the outcome.

⚠️Funds have been withheld without any prior notice for the past 16 days. My account is fully verified with Advanced verification, and I have been using Bybit for the last 3 years!. I currently have a total of 8500 USD frozen. In addition, my new deposit of 1,500 USD has also been blocked. I have no access to these funds, and Bybit has been holding them for 16 days, just like the 7,000 USD I have in WLD. ➡️Total amount blocked: 8,500 USD. 🤷‍♂️No one has contacted me regarding this issue. I will wait a few more days, and if the problem is not resolved, I will publish the full details of this situation on various forums because this looks like a SCAM! 🔰This is my customer ID. Once you review it, you will be able to see all the restrictions that have been applied to my Advanced Verified account. I do not have a Case ID because everything is blocked and no Case ID is available! UID: 116786681 ❗️PLEASE DO NOT DEPOSIT ANY FUNDS INTO BYBIT. THIS SITUATION IS VERY SERIOUS, AND MANY USERS HAVE BEEN AFFECTED. 🛂On Monday, I will create a group for everyone affected, and I will share the contact details so we can file an official legal claim against Bybit together. Together, we have a much stronger case. There are hundreds of thousands, if not millions, of dollars belonging to customers currently being withheld. ‼️UPDATE‼️ As you can see, they are not even reading our messages. They just keep posting the same generic reply. On Monday, I will post on the forums and share access to a group where everyone affected can join us so we can take legal action together against them.

My account has been under Compliance review since June 28, 2026, and my funds have been frozen for over two weeks. Despite countless emails and support chats, I have never been asked to provide any documents or additional information. Instead, I only receive the same AI-generated template replies while all of my questions are ignored. UID: 103310507 Case: #26936079 Appeal ID: W20260628558915E70E035B7D977A1 I expect a real response from the Compliance Team and a fair resolution instead of endless automated replies and an indefinite freeze of my funds.

On June 28, 2026, my account was flagged for a compliance review and my fiat withdrawal ability was frozen. Case ID: W2026062804100C320E029D062A2BE4 UID: 112596047 The notification I received at the time stated clearly that the review would be completed and I would hear back "within 48 hours." That deadline has now passed by more than two weeks. When I contacted live chat support, I was told there is currently no timeframe for completion of the review, and that I would simply be notified by email whenever it concludes — with no further explanation of the delay or of what, if anything, is required from me. I understand that compliance checks are a normal part of running an exchange, and I am not disputing the need for verification. What I take issue with is the lack of transparency and the mismatch between the timeframe Bybit itself promised and what has actually happened. I have since followed up multiple times by email and live chat, including requesting escalation to a supervisor and asking for this to be logged as a formal complaint, without receiving any concrete update. This is especially difficult because I need access to my funds due to a personal relocation, and being left with an indefinite freeze and no communication has caused real financial stress. Dear Bybit team, please help me to solve this

I made a completely normal withdrawal of 100 USDT (TRC20) to an exchange I use regularly. Bybit immediately restricted my entire account and blocked access to ALL my funds — money that is my salary and my only income. It has now been over two weeks — 15 days since my account was restricted on 30 June (case #26799767) — and 9 days since their last message. Every reply is the same copy-paste line: "your case is under review by the compliance team." No timeline. No explanation of what they are actually reviewing. No list of what they need from me to resolve it. This is not "security" — it is holding a customer's funds hostage with no due process and no communication. A small, routine transfer to a known destination got my entire balance locked for over two weeks with no answers. If that can happen to a normal withdrawal, no one's money is safe here. I cannot recommend Bybit to anyone who needs reliable access to their own funds. Avoid until they resolve cases instead of hiding behind automated "under review" replies.

On May 11, 2026, my account was frozen during a deposit/margin top-up attempt. Unable to add margin, my position was forced into liquidation — a loss of 17,007 USDT. The freeze was only lifted after the liquidation occurred. Since then, I’ve been through 6+ rounds of support tickets. Bybit’s explanation has changed every time: first “authentication issue,” then “temporary risk control,” then “risk control not applicable,” then “verified, no issue found,” and most recently they admitted they won’t disclose their verification method, citing “platform security” — despite this being my own individual transaction record, not a system vulnerability. I obtained written bank confirmation (ANZ, ref 06156495) showing zero 3D Secure authentication requests on their end at the time in question. This directly contradicts Bybit’s claim that a 3DS verification was triggered and timed out. I’ve repeatedly asked for the specific transaction reference ID and timestamp to cross-check with my bank. Bybit has never provided this. No compensation offered. No real answers. Just the same templated “decision stands” response, ticket after ticket.

My account got frozen on July 1 over some "abnormal withdrawal" flag. No documents requested, no explanation, NOTHING. The ticket literally says: we'll get back to you within 48 hours. It's July 14 now. That's 13 days!!! The ticket still says "Ongoing" and nobody has contacted me once. Every single time I message support I get the exact same copy-paste reply: "your case is in good hands," "no further action needed," "thank you for your patience." Not one word about what's actually happening or when it'll be over. My money is just sitting there frozen, can't trade, can't withdraw, and nobody can even tell me what they need from me to close this out. Feels like there's no actual human on the other end, just a bot recycling the same template. Appeal ID if anyone wants to check: W202607010E194A6A0E0D6DA1C5588A If you're thinking about keeping any real amount of money on Bybit, just know they can freeze your account indefinitely under "review" with zero explanation and zero timeline.

Dear Compliance Team, I am writing to urgently follow up on Ticket ID: 570df9a0871e4369a4ee3c9f3630b98e regarding my restricted account (UID: 207365596) following a deposit of 33,504.4935 USDT, which has been locked since June 25, 2026. This review has been pending for over two weeks, and because these funds are critically needed for immediate expenses, this continuous delay is causing me severe financial hardship. I fully understand the necessity of compliance checks and am ready to cooperate completely — please advise exactly what is still required, whether identity verification (KYC), proof of source of funds, or withdrawal history from the sending exchange, and I will provide it immediately. I would greatly appreciate a clear timeline for resolution given the financial impact this delay is having, and thank you for your urgent attention to this matter.

Dear Compliance Team, I am writing to urgently request the release of my restricted account (UID: 182432288). My deposit of 14,998 USDT (TxID: 75687fa245bb4714bf313f329c87f02a) has been frozen since June 26, 2026 — nearly three weeks now under review. This delay is causing me significant financial hardship, as these funds are needed to cover immediate expenses. I fully understand the importance of compliance checks and am ready to cooperate fully. Please advise exactly what documentation is still required — identity verification (KYC), proof of source of funds, or withdrawal history from the sending exchange — and I will provide it within hours. I would appreciate a clear timeline for resolution, as well as a ticket/case reference number so I can track progress on my end. Thank you for your prompt attention to this matter. UID: 182432288

My bybit UID: 536865511 Transaction ID: e1de4a0581063eb387f26735f8565fcae45f25759c B79d3e3162f36104e98ee4 Hello! When I tried to withdraw money to my personal wallet, my account was automatically restricted (the exact second I tried). Since May 22, 2026, I have received absolutely zero updates, zero emails, zero messages or any form of verification requests. I am ready to provide any verification documents or account details requested, but I have never received a follow-up email from your company. The administrator of the application (Bybit English) just told me that it was finished and did not provide any information or estimated arrival time. Please lift the capital limit as soon as possible. Thank you.

My account was temporarily frozen on July 6, 2026. Support is responding with templates and asking me to wait for them to respond. UID: 268225880 Support ticket W202607063DE472800E1A5A5EB26611

-------------- 2026/07/16 -------------- Dear Team Bybit, Thank you for your reply. I would like to clarify that I had already included my previous Case ID, 26915114, in my review. Please kindly check the review again. Unfortunately, that case was closed unilaterally without resolving my account-freeze issue. I have now created a new case for further assistance: Case ID: 26937259 Please escalate this new case to the relevant team and provide a clear explanation of the account restriction, the required steps for resolution, and an expected timeline. Best regards, ======================================== -------------- 2026/07/13 -------------- My Bybit account (UID: 426910228) was frozen after a USDT transfer on May 27, 2026. The affected transaction amount is 2,019.0226 USDT. Transaction ID: 0xc1927265a4ba353c6941563e2e7ddab607178c935e6374343f30547f1f820a0f I contacted Bybit Support under ticket #26915114, but my account remains frozen. I understand that security and compliance reviews may be necessary, and I am fully willing to cooperate with any legitimate verification or documentation requirements. However, I would appreciate a clear explanation of the reason for the restriction, the specific actions required from me, and an estimated timeline for resolution. The freeze prevents me from accessing and managing my funds. I respectfully request that Bybit review my case as soon as possible and provide a fair resolution.

My account (UID 181298757) has been blocked since 06.11, and withdrawals have been unavailable for over a month now. This is my personal money, I have fully completed KYC, yet I still haven't received any real explanation from support — just template responses and "under review" promises. I've contacted support multiple times: — Ticket ID: b8602f80deda401ebcceb6df2a1f8c36 — Case numbers: 26770726, 26875910, 26802801 Three separate cases — and zero results after a month. This is unacceptable for an exchange of this size. I'm asking Bybit to unblock withdrawals and restore access to my funds — this is client money, not company assets. UID: 181298757 Email: d.berger****@gmail.com

Hello good evening, have been expecting you to reply to my message since several hours ago but no reply, this guy didn’t make my payment on Bybit I told him to cancel order he didn’t I cancel it he reject it. Have been on this since 7 hours ago pls I want reply on this as soon as possible I need this payment for personal use thank you

My experience with Bybit was very disappointing and stressful. I invested a total of £76,000 with the expectation that I would be able to manage my account, monitor my investment, and withdraw both my profits and my original capital. Unfortunately, this did not happen. After funding my account, I encountered repeated difficulties when attempting to access or withdraw my funds. Withdrawal requests were delayed or not completed, and I did not receive clear or consistent explanations regarding the issues I was facing. I made several attempts to seek clarification and resolve the situation through the available support channels, but the responses were unclear and eventually stopped. A major concern throughout this experience was the lack of transparency. Important details regarding withdrawal processes, account restrictions, and timelines were not clearly communicated. This made it difficult to understand the status of my funds or what steps could be taken to resolve the issue. As a result, I was unable to recover both my expected profits and my original investment of £95,000. This caused significant financial stress and frustration. After these issues occurred, I sought external guidance. JDINFOS advised me on steps related to recovering my lost investment and capital. JDINFOS became involved only after the problems with Bybit had already occurred. My mention of JDINFOS reflects my personal experience during the recovery process. This review is based solely on my personal experience.

I INITIALLY DISCOVERED A PROMISING INVESTMENT PLATFORM THAT SEEMED TO OFFER GREAT OPPORTUNITIES. AFTER CONDUCTING THOROUGH RESEARCH AND GAINING A STRONG UNDERSTANDING OF THEIR OPERATIONS, I DECIDED TO INVEST. I BEGAN WITH A SIGNIFICANT AMOUNT, ALMOST €36,000, AND MY FRIENDS, IMPRESSED BY MY SUCCESS, JOINED IN AS WELL. LIFE APPEARED TO BE ON THE UPSWING. HOWEVER, WHEN I ATTEMPTED TO WITHDRAW MY FUNDS, I WAS MET WITH A SURPRISE FEE. ANXIOUS TO ACCESS MY MONEY, I PAID THE FEE ONLY TO BE FACED WITH EXCESSIVE REQUESTS FOR MORE MONEY, EACH TIME DISCOURAGING ME FURTHER. I REALIZED I HAD BEEN TAKEN IN BY A WELL-DISGUISED SCAM, A TRUE "CHAMELEON." FEELING DESPERATE, I TURNED TO ℂ𝔻ℚ℗ FOR HELP. TO MY RELIEF, THEY CONDUCTED A SERIES OF INVESTIGATIONS ON MY ACCOUNT AND CONFIRMED THAT RECOVERY WAS POSSIBLE. THEIR PROFESSIONALISM AND EFFICIENCY SHONE THROUGH AS THEY BEGAN THE RECOVERY PROCESS. WITHIN JUST A FEW DAYS, I WAS BACK ON MY FEET AND RECAPTURED MY INVESTMENT. I AM TRULY GRATEFUL FOR THE ASSISTANCE I RECEIVED FROM ℂ𝔻ℚ℗. THEY TURNED MY PREDICAMENT AROUND AND DEMONSTRATED EXEMPLARY SERVICE THROUGHOUT. I CAN CONFIDENTLY RECOMMEND THEIR EXPERTISE TO ANYONE WHO FINDS THEMSELVES IN A SIMILAR SITUATION.

Two separate withdrawal issues in one month. First withdrawal frozen for 3+ weeks with no explanation despite repeated requests. Second withdrawal - I requested cancellation within 20 hours while funds were still processing. Support responds with copy-paste answers about "processing times" and ignores the actual request. They can take your money instantly. Getting it back? Good luck. Avoid. #### Updated Review – Case IDs provided as requested Previous case (funds frozen 3+ weeks): #23386481 This was never properly resolved. I asked multiple times why my withdrawal was held—no explanation was ever given. It eventually "worked" on its own without me changing any details. Bybit never provided the information I requested. Current case (cancellation ignored): #23880080, #23879723, #23881773, #23881626, #23881443, #23881284, #23881055, #23880362, #23880875, #23880547, #23880232, #23879937, #23879714, #23879688 That's 14+ separate tickets requesting cancellation of one withdrawal. All ignored. I requested cancellation on January 15th—within 20 hours of the withdrawal request. I sent a detailed email the same day with three clear questions: Can you cancel this withdrawal – yes or no? If no, why not? If cancellation is not possible, what is the technical reason? No response. It is now January 18th. Over 4 days have passed. No funds received. No cancellation. No answers. This is not a "compliance check." This is a platform has proven holding customer funds while ignoring direct, documented requests. ###Update January 18th: After 4 days of ignoring 14+ cancellation requests, Bybit suddenly emails demanding I submit documents within 48 hours—or funds get returned. Returned is what I requested from day one. They ignored the cancellation request, then created a compliance hurdle, then threatened to do exactly what I asked. You cannot make this up.

I completed all the required tasks (3 tasks in total) exactly as instructed. After finishing, I was told to wait 3–4 days to collect the reward. I even contacted support, and the agent confirmed that everything was fine. On the actual reward date, I received an email claiming I had “violated the terms and conditions.” They never explained what was violated, even after asking for clarification. I honestly should have read the reviews before using this platform. After this happened, I noticed many other users had the exact same experience—tasks completed, rewards promised and then denied with no clear reason. This is misleading and a complete waste of time. I am leaving this platform and would strongly advise others to be cautious. Updated - As requested, here is my Case ID: #23860118 To recap for clarity (and anyone reading this): I completed all tasks legitimately as a user in Sri Lanka, which is not in your restricted jurisdictions list (per your official policy: excluded are US, Chinese Mainland, Hong Kong, Singapore, Canada, North Korea, etc. – Sri Lanka is fully supported). Initial denial email: "Violated Terms of Service" Support chat: Confirmed no violation, escalated Follow-up email: "Violation confirmed, no appeal" Back to live chat (after seeing Trustpilot responses): Again confirmed no violation, escalated again This has been weeks of contradictory messages from your team, with zero specific details on what term was allegedly broken (no section reference, no evidence). I've never used VPNs, multi-accounts, or anything suspicious – account is clean. Please review Case #23860118 urgently and provide: A detailed written explanation of the exact violation (or confirmation none exists). Immediate crediting of the rewards if eligible. An apology for the inconsistent handling that's wasted my time. I'm happy to provide screenshots of all chats/emails if needed for verification. Many other Trustpilot reviews show similar patterns with campaign rewards being denied vaguely as "violations" without proof – this needs transparency. Looking forward to a proper resolution this time, not another escalation loop. Thanks, Umar

I experienced a serious issue on Bybit P2P that exposes a critical flaw in the platform’s payment verification logic. UID: 36516619 Order ID: 2011888518841561088 I selected a verified merchant with over 4,000 completed trades and positive reviews. The order was marked as “For orders that require verification”, yet there was no clear or explicit warning that fiat payment must be sent before any confirmation is possible. I transferred $1,017, uploaded the required payment receipt (PDF) to the chat, and after that the seller canceled the order. After opening an appeal, the Bybit interface explicitly shows that the counterparty has 0 USDT locked. This information provides no protection to the buyer and instead creates the impression that no crypto exists to secure the transaction, despite the payment already being completed. Even if the funds are technically held in escrow, Bybit displays this information in a way that either deliberately or negligently conceals that fact, creating favorable conditions for abuse. A seller can receive fiat, cancel the order, and the platform still shows “0 USDT locked”, which effectively legitimizes fraudulent behavior on P2P. In its current form, Bybit fails to protect buyers and openly allows P2P scams through poor design and misleading payment verification logic. This mechanism requires urgent revision.

cant register i need to verify my adress but i cant verify because the goverment doesnt send letters anymore and the internet provider doesnt send letters either It gets even better i just requested a form from the government and i got it and it got rejected🤣 really shit verification got this company

This company is a scam. Please do not use if you value your time & money. I currently have money sitting in my wallet that they will not allow me to withdraw unless I make another transaction. I definitely feel as if me and my money are in a hostage situation.

ByBit Is a scam. ByBit target users, set a trading condition, you enter trade and they adjust your purchased price, adjust liquidation price, manipulate and trigger liquidation. I advise everyone to use Binance for future trading. I purchased LTC/USDC at $76.5 for long, liquidation price is $69.4 with cros 25 of 75, ltc price increased to $77.32 and I was losing $5. In my face, they adjusted my buy price to $77.2 and liquidation to $73.89 and current price was 75.88 which is different from actual ltc price. They usually take this action when your screen is off but this time was different, maybe they didn't want to wait due to the accuracy of the trade. My experience was bad on future trading and I'm very sure they equally have other strategy to scam user in p2p convert and spot trading. I'm not providing any information with ID, you have your system and can change any information at your desired time. If you claim it's a false review, it's normal and would take more time for more user to have same experience.

Lacking transparency regarding rewards distribution. They tend to retract or change them at will without notifying users on why or what caused the changes. Even when they do notify users, it’s usually half-assed. They are actually good at writing the initial event announcement but the problem is that they are not as good at delivering it Example is bybit pay, i spent some dollars worth of few days of the task, they deliver the rewards at first but the task suddenly dissapeared from the task page, so here i am questioning whether the rewards is an actual rewards or just accumulation of the fees of my transactions including the ones where i never received the rewards lol