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Bybit customer reviews

Updated: August 3, 2026
Bybit
Views860
Summary
Multiple users report sudden account restrictions and compliance reviews that freeze access to deposits, withdrawals and trading for weeks or even months. Many affected accounts were fully KYC-verified; users say freezes often follow routine transfers or withdrawal attempts and occur without clear explanation. Promised timeframes (e.g., "48 hours") are repeatedly missed. Common complaints: lack of transparent reasons for restrictions, no named case handler or timeline, and repetitive template/AI-generated replies from support rather than substantive updates. Some users say they provided requested documents (employment contracts, source-of-funds proof, transaction details) but still receive no meaningful progress or requests for further information. Repeated follow-ups reportedly produce only boilerplate responses and long delays. Financial impact is severe for many: trapped sums range from small salaries to tens of thousands of USDT and, in at least one VIP case, losses in the millions. Consequences include forced liquidations, inability to cover personal expenses, and alleged irreversible losses. Several users describe prolonged investigations with no compensation or clear justification; one user describes an apparent technical execution error causing abnormal slippage and disputed compensation handling. Other issues include a widespread rewards/redeem error preventing users from claiming card and cashback rewards (error code reported), blocked reward systems, and reports of accounts being drained or stolen with users alleging inadequate security responses. Frustration has led multiple users to consider or pursue legal action and to warn others against keeping significant funds on the platform. There is at least one reported instance where support engagement improved and a user upgraded their rating after collaborative resolution, but overwhelmingly the feedback emphasizes poor communication, lack of transparency, long delays, and significant customer harm.
Primrose
27.10.2025 | 13:07

Would recommend thier liquidation it just drains you dry not a safe investment

Liudvika Antanina
27.10.2025 | 09:29

Worst exchange ever issue after issue support do not exist !! The should be banned not allowed to operate !! Insane they answering here but not in the email !!! HORTIBLE EXHANGE SCAMMERS !! CASE NUMBER : 22415940

Kostas Stravinskas
27.10.2025 | 09:09

Still no answer from bybit in last cases and as well openong other one becouse missing a one more refferal...!! Horrible service its just no service no support insane how they opereting !!!!

Andrey
26.10.2025 | 19:34

nice, lost my money, and dont halp so good so bybit

Aloha
26.10.2025 | 14:15

great service

Vinicio Perez
26.10.2025 | 12:09

I tried to become a P2P trader in every way possible, when it asks me to make the deposit and then freeze the deposit, it tells me that my account violates the terms and conditions of P2P trading and in no way they allow me to appeal, I only get the message "You are permanently blocked from posting ads"

Alfred Jacob
26.10.2025 | 11:52

I'm having a terrible experience with a recent USDT purchase. The deposit was cancelled after I sent the payment to the seller's account, and despite sharing my bank transfer receipt, the seller hasn't responded or refunded my money. I've also reached out to Bybit's support for help in tracking the seller and retrieving my funds, but so far, no response.

Liam Mason
26.10.2025 | 11:40

I have a very bad experience today I ordered for USDT and the deposit was cancelled and my money was already sent to the seller and I which I contacted the seller to refund my money to me he didn't reply and I showed him my bank transfer receipt that I transfer the money to his account he didn't reply and I messaged Bybit to help me track him down to refund my money for me no reply from Bybit

Mhmd Yasser
25.10.2025 | 19:11

Where is my refund? 2 MONTHS of silence on Case #22232686 I am incredibly frustrated with @Bybit_Official. An unauthorized transaction occurred on my account, and my case (#22232686) has been open for TWO MONTHS with zero resolution. I've sent multiple inquiries and have received NO updates and NO follow-ups, even though your support team promised to contact me. This is not just poor customer service; it's a complete failure of accountability. I demand a response, a resolution, and my refund immediately. How long does a customer have to wait?

Abdelrahman Fouda
25.10.2025 | 18:11

In P2P trades they confirmed the reversal from the buyer but still didn’t compensate me they just let the scammer post ads again without even freezing his account. Trash support they didn’t help even if they have verified the reversal they delayed the appeal by and flagged it under investigation for 10 days then nothing happens they let the scammer to go away with the money. UID: 38699319 Order No. 1975999470342295552

thembakazingoepegmail.com
25.10.2025 | 12:23

I hated the process of withdrawal as a South African. It is costly and a very long process than depositing.

BeBux
25.10.2025 | 09:18

I only began working with Bybit just a couple of weeks ago. I quickly got prepayment jobs. The first were low amounts and was encouraged to invest higher amounts. Because I had €1000 to spare I invested it. My bank tried to warn me but because I had gotten paid before I just continued to earn money for a loan I had taken out. When it came to payment time, they put me in a group project to pay larger amounts I didn't have. When the people in the group complained that I was wasting their time, I asked to leave the group. I asked to be paid my money but was told I still needed to be pay €2200. I didn't really have it but after much denial I used my remaining loan which I told my receptionist it was a loan for my daughter's rent in college. She assured me that I would be paid back. I painfully paid it and asked for my withdrawal code. The receptionist said congratulations I needed to put in a third amount to get my payment. Even the lowest amount of €1800 is impossible for me to get. I'm really stuck and just want my invested €3200 loan money back before I fall into a depression and my daughter's rent is almost due. I'm not sure of my case number but I was given this code at the start JH6805

Ihor
25.10.2025 | 07:32

I lost 2,500 EUR (≈ 2,691 USDT) because Bybit’s own employee or system released my crypto to a scammer without my confirmation — a direct violation of their own P2P trading rules. Bybit’s official policy clearly states that “the seller shall take full responsibility for releasing the crypto without confirming payment” and that their P2P Appeal Team must “freeze the fraudulent party’s assets and assist with fund recovery.” Neither of these rules were followed. I reported the issue immediately, but Bybit support replied that “the counterparty had already withdrawn all assets by the time we received your inquiry.” That means they failed to freeze the scammer’s account in time, even though their own rules allow them to do so under the Fast-Track dispute process. In other words, Bybit’s negligence directly enabled the fraudster to steal my funds — and instead of refunding me, they just sent copy-paste apologies and now have the audacity to ask me to “leave a review.” This was not a user mistake — this was a clear security and compliance failure on Bybit’s side. I have filed a formal complaint with financial regulators and will continue to raise awareness so others don’t lose their money the same way. Be very careful using Bybit P2P — their “safety guarantees” mean nothing when it actually matters. UPDATE: Order ID: 1932220297771089920 UID: 127592979

Cody
24.10.2025 | 17:02

Very bad customer service and have to wait almost 13 days for my money to be withdrawn. Won't ever use this exchange again!

John
24.10.2025 | 16:53

Some of the highest commissions. Manipulative liquidity. But a beautiful interface that attracts many. 100% I cannot recommend it!

melin.igorgmail.com
24.10.2025 | 15:44

Nice service. Safe.

thinhgmail.com
24.10.2025 | 13:45

Good support

vladimirya
24.10.2025 | 13:12

11 October 2025. I lost all deposit ( 70k$ ) because of futures fault. It lagged and I could do anything! Thanks Bybit ! Good experience.

Ssandar
23.10.2025 | 19:59

Cheap platform to trade on, good UI and great support team! Made the fees even cheaper when i wrote the code BB10 when i signed up! Very happy so far :)

Wolfgang Messingschlager
23.10.2025 | 17:02

export creating bots

o.d.bilyiprotonmail.com
23.10.2025 | 14:14

Very intuitive ui/ux.

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