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Bybit customer reviews

Updated: August 2, 2026
Bybit
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Summary
Multiple users report sudden account restrictions and compliance reviews that freeze access to deposits, withdrawals and trading for weeks or even months. Many affected accounts were fully KYC-verified; users say freezes often follow routine transfers or withdrawal attempts and occur without clear explanation. Promised timeframes (e.g., "48 hours") are repeatedly missed. Common complaints: lack of transparent reasons for restrictions, no named case handler or timeline, and repetitive template/AI-generated replies from support rather than substantive updates. Some users say they provided requested documents (employment contracts, source-of-funds proof, transaction details) but still receive no meaningful progress or requests for further information. Repeated follow-ups reportedly produce only boilerplate responses and long delays. Financial impact is severe for many: trapped sums range from small salaries to tens of thousands of USDT and, in at least one VIP case, losses in the millions. Consequences include forced liquidations, inability to cover personal expenses, and alleged irreversible losses. Several users describe prolonged investigations with no compensation or clear justification; one user describes an apparent technical execution error causing abnormal slippage and disputed compensation handling. Other issues include a widespread rewards/redeem error preventing users from claiming card and cashback rewards (error code reported), blocked reward systems, and reports of accounts being drained or stolen with users alleging inadequate security responses. Frustration has led multiple users to consider or pursue legal action and to warn others against keeping significant funds on the platform. There is at least one reported instance where support engagement improved and a user upgraded their rating after collaborative resolution, but overwhelmingly the feedback emphasizes poor communication, lack of transparency, long delays, and significant customer harm.
Enfield
03.12.2025 | 10:04

Stay away , dont use bybit app if you are a day trader or a scalper ,because bybit charge 14% to 15% of your position in fess , suppose if you trade from 1$ in BTCUSDT bybit charge 0.74 for opening fee and 0.74 for closing fee, this makes trading more difficlut and closer to impossible gain IN my case i have deposited 37$ in bybit account and after 134 trades i have calculated the fee charged of all trades and the amount can shok you thats 56.48004$ , that means 70% of may profit and loss ,, if you are looking for a crypto broker then stay away from bybit ,the fees charges are very high on this broker

Obajejonathanjames
02.12.2025 | 16:59

I am very disappointed with how long Bybit is taking to resolve my P2P appeal. My case has been pending far beyond a reasonable time, and I am exhausted from waiting with no clear update. In my trade, the buyer paid less than the amount shown on the order after negotiating in chat. I requested that she complete the remaining balance, but she refused and asked for a refund instead. I explained clearly to Bybit support that I have already used the funds she sent, so a refund is not possible. The correct resolution is simple: send the buyer BTC equivalent to the amount she paid and release the remaining BTC (the balance owed) to me. Despite providing all evidence, Bybit has not released my BTC or completed the appeal. This delay is unacceptable, and I expected a fair and timely resolution from a platform of this size. I hope Bybit takes this matter seriously and resolves my appeal immediately. Order number: 1988489208401133568 UiD:255207862

Abdulsalam Adamu
02.12.2025 | 09:24

Dear Bybit Compliance and Support Team, My account has been Banned for no Reason. I hope this message reaches you in good health. I am writing to respectfully request a thorough review and reinstatement of my Bybit account, which was recently restricted without prior notice or an official explanation. This unexpected restriction has significantly affected my ability to continue my P2P trading activities, which I rely on for my day-to-day operations. I kindly ask for clear clarification regarding the cause of the restriction. If there were any compliance concerns, misunderstandings, or required verifications, I am fully prepared to provide all necessary documents, identification, and any additional information needed to resolve the issue promptly. My intention has always been to operate in full compliance with Bybit’s policies and international regulatory standards. Therefore, I humbly request your assistance in restoring access to my account so I may continue trading smoothly on the platform. Below are my details for your verification: UID: 502335736 Name: ABDULSALAM ADAMU I sincerely appreciate your time, understanding, and cooperation. I look forward to a positive resolution and the opportunity to continue using Bybit responsibly and efficiently. Thank you very much.

Amonu Godswill
02.12.2025 | 07:20

My transaction order no. 1995436786910863360 I do not understand why bybit allow these scammers on their platform, they claim to be merchants on p2p but they are fraudsters. I opened a trade with this dude trying to sell usdt to him, he marked paid and uploaded a fake payment receipt thereby locking my assets in escrow, I have uploaded all necessary proofs showing my account transaction history inflow and outflow, my transaction balance and details, he couldn’t do same when he was asked to provide the proof that he has made payment yet my coins have not been released. Why so much delay in releasing my coin bybit???

Atul Kumar
02.12.2025 | 01:22

Bybit blocked my account permanently , but not refunding the 200$ deposited in bybit , my account is blocked from 3 years they scammed my 200$ My uid is 3393928 Case number is #23106627

Darko
01.12.2025 | 17:28

Stay away, their verification process is exhausting and not good at all, just use Binance its better anyways.

Nusrat Jahan Mime
30.11.2025 | 10:10

I've been using bybit for a long time now. I just have one account still mine got not eligible i don't know why. For that i Can't participate in any events and can't get rewards too. That's very disheartened for me

LU CA
29.11.2025 | 23:09

Ok work good for me

antonio trapanese
28.11.2025 | 19:17

One of the most secure platform even if we know how danger is the crypto market today but this doesn't depends on platforms, as we can see also those cannot guarantee the liquidity and create flashcrash that whipe out money of market, as they keep commission, for other notes there is nothing bybit is missing...

Никита Завьялов
28.11.2025 | 00:52

I would like to formally raise a concern regarding my ongoing P2P appeal, which has now remained unresolved for 15 days. Such a delay falls well outside the boundaries of a reasonable processing timeframe, especially for a case of this nature. The dispute is exceptionally straightforward: the buyer has not provided any proof of payment, no transaction evidence has been submitted by the counterparty at any stage, meanwhile, I have already been asked to submit additional verification three times, and each time I have provided all required documentation promptly and in full. Despite the complete absence of evidence from the buyer and full compliance from my side, the case continues to experience repeated delays with no clear progress. Given these circumstances, I respectfully request that my appeal be formally escalated to a higher-level specialist team to ensure timely resolution. This situation should not require further procedural extensions, considering the simplicity of the dispute and the one-sided evidence record. Thank you for your attention. I sincerely hope that the case can be resolved within a reasonable timeframe. Appeal ID: 1988905066125885440 UID: 492554517

Tiera
27.11.2025 | 18:31

I rate this company zerooooooo stars but unfortunately i had to chose one. This company is a fraud. They are withholding my funds against my will. Someone who goes by the name of Robert and Hunter will mislead you. This Company needs to be such down. Do your research first. I got scammed. Do not trust this company. They are committing fraud. I want my money back!!!!!!!!!!!!!!

Zukiswa
26.11.2025 | 08:48

On 29Oct ,I bought usdt$1,394 using one click buy method. My case number is [Bybit] Your case number is 22785872 I was told that my transaction was rejected becoz they are protecting me from scams. Now they are withholding my money , they don't want to give me back my money. I was also surprised they asked me where did I get funds to deposit. They asked me to send them my bank information. I want my money back. They are giving me stories saying they are investigating my matter.

teo
26.11.2025 | 02:51

Worst customer support ever. Just super lazy team that answering scripted answers without even looking at the problem. What kind of service is that, how can you be trusted?

Angie McLeod
25.11.2025 | 17:35

I was doing tasks every day until it came to the merchant nodes, which I didn't have the funds to do, finally I decided to do one instead of them giving me a $50 merchant node they sent me a 100 dollar one, I did it. I was given a link to resume the process which by the way I am not famailiar with and they said that I made a mistake and had to pay 500 dollars, which they said was to repair the system. I sent the 500 dollars, now they are saying that I have to pay 3,000 dollars to resume fixing the system before I can retrive my funds. I can not click the link because it is out of my region.

Raith
25.11.2025 | 02:47

Bybit is essentially a scam. AVOID putting your money in this platform at all costs. All you have to do is look them up on reddit. By far the worst customer service I have ever experienced in the crypto space, they do everything in their power to make accessing your funds impossible. My case number is #22805392, I have been emailing them non-stop with no success. WHAT I RECCOMEND YOU DO; Complain to the Securities and Commodities Authority (SCA) of the UAE, They are in breach of Article 5; they do not provide timeley access to funds. They never meet their customer service timelines! They also fail to protect clients; they fail to ensure client access to virtual assets. The more of us that write in and complain the better. I AM STARTING A CLASS ACTION IN THE EU AND THE UAE, you can email me your story at bybitclassaction at gmail dot com. FOR EU RESIDENTS. Bybit is regulated under MiCA. you should complain to MiCA. Bybit is in breach of many MiCA Regulations; Duty to Act in Client's Best Interests; Crypto-asset service providers must "act honestly, fairly and professionally in their actual and potential clients' best interests" They do not act fairly; they do not provide realistic options for recovering funds. They do not act professionally; missing every customer service response deadline they tell you is not professional. Not replying or offering assistance after countless emails is not professional. Complaints Handling Requirements; Platforms must "establish and maintain effective and transparent procedures to handle clients' complaints promptly, fairly and consistently" They do not handle complaints promptly or fairly; they never meet their timelines and give unfair steps to recover funds. If you would like help with recovering your assets please email the above email and I will connect you with my lawyer.

Dee dee
24.11.2025 | 19:40

I sent bybit £860 from my Metro Bank and it hasn't turned up they've taken my money and told me go to my bank for a refund which I can't because it can't be traced. How can they do this. The first bit was ok. With the large sum they said my money did not arrive. £860 gone

zilkinvaceslavgmail.com
24.11.2025 | 19:20

i think this is one of the best platform that i used before. I give 5 stars with all my greatfull. Good! very good!

Xander
23.11.2025 | 17:22

BybitNL account not accessible anymore, some €2500 in funds gone. Trying to setup Bybit EU account, cannot get past verification steps. Funds not visible in EU account either. If they need to switch domains for legal purposes, so be it. But make it your problem, not ours.

Farhana Begum
23.11.2025 | 09:41

They are so dodgy havent released my funds. They still have my funds and have frozen my account. They said to pay another £2000 to unfreeze the account and they will pay the amount in one payment. I'm really disappointed.

mohamed
23.11.2025 | 00:54

Absolute worst of exchange As someone who have been in crypto for the last 5 years I have okx binance bingx bitget mexc kucoin coinbase yet you you guys are the absolute worst I made a new account it was my first and only account yet all my rewards were revoked why they don't know I entered multiple campaigns yet I didn't receive any reward after 2 weeks I rejoined token splash and other events yet I didn't recieve when I talked to customer support I raised like 10 tickets yet they all answered the same you violate our terms my answer yes what terms please clarify because iam sure that I didn't yet they cant answer When I spoke to the bot why were my rewards canceled it told me that I was banned from past and future events permanently why I don't know when I asked customer support they told me there was no such a thing yet my reward were revoked again and the same message you violated our terms edit: 24/11/25 talked with customer support yet same shitty answers the system determined that

KEZO
22.11.2025 | 12:48

I run a fully legal, KYC/AML-compliant crypto exchange and I tried to support Bybit with liquidity and new payment methods for their P2P section. My account (UID: 171935395) was suddenly restricted after a buyer failed to complete payment on P2P Order ID 1990205614152957952. The buyer became frustrated with the standard Anti Money Laundering process (Bybit must comply also), lost his composure, and ended up filing a misleading report as a result. No funds were received. No transaction occurred. No fraud happened. Yet Bybit permanently suspended my account and locked my withdrawal access for 90-days. The 90 days withdraw suspend reference only to a policy that applies in cases of confirmed fraud and asset loss. That does not apply here. I submitted all documents and opened a new case (Case ID: 22938187) but only received template responses. My reputation as an advertiser has been spotless. No disputes, only positive feedback. I am requesting a proper re-evaluation by your compliance team and the 90-day withdrawal restriction be removed immediately. This decision seems automated or misclassified. I'm ready to cooperate fully but expect transparency and resolution. I trust this can be solved without further escalation. EDIT: No solution or clarification was ever given, only unrelated automated message templates were sent by support.

Henry Spegon
21.11.2025 | 12:13

I was using ByBit.com as a trading company based on my girlfriends recommendation. I wanted to withdraw all of my funds. Instead of allowing me to make my withdrawal , I was told I needed to deposit more money for a "Channel Verification Fee", $2538.86

Divine Martins
19.11.2025 | 10:27

I am extremely disappointed with my recent experience on Bybit. I completed a trade where the transaction was cancelled by CSI, but both I and the counterparty were fully settled afterward. However, when I tried to withdraw my BTC, I was shocked to see a “User Ban” message blocking my withdrawal. I have not done anything malicious or violated any rules, yet my withdrawal function has been restricted without any explanation. I reached out to Bybit support multiple times, but I have not received any response from them. This situation is very stressful because my funds are being held without any justification. I urgently need access to my withdrawal function, and I expect Bybit to resolve this issue immediately. UID: 236334805 Order number: 1986050784530153472 Date: 2025-11-05

Hitch
18.11.2025 | 22:00

What an exhausting company to deal with. I submitted every single document they asked for, three months of bank statements, invoices, everything ! just to activate the option to use my Mastercard for top-ups. And despite that, they kept requesting the exact same documents over and over again, In the end, I found a great feature that actually worked for me on Bybit! It was the “Delete Account,” feature! Binance, Crypto.com, and Kraken are miles better anyway.

Achour Douicher
18.11.2025 | 13:52

Thank you, scammer company. I ended up being the victim of a double scam. I didn’t release the crypto, yet the buyer sent me money after the deal was already closed. I contacted support hundreds of times, but they clearly don’t care. Once the appeal was over, they pressured me to issue a manual refund—which I refused. Then they froze my assets and threatened to either make me send the money back or they would release the crypto to the scammer. Tell me how this doesn’t enable money laundering: either I lose my funds to a chargeback, or they hand my crypto to the scammer. This is the first and last time I use this platform. I’m moving elsewhere --- Update: Thank you for the robotic answer i have 1000, you froze my assest to give to a scamer and gave me 14 days to refund manually, you are a joke, and a scammer protector, i will file a complain with my lawyer today in paris you will see what will happen

Masood Bhat
18.11.2025 | 07:33

MY UID.: 185525910 I buy an order on 07/11/2025 on Bybit with order I'd 1986840595667570688, worth 20000 but unfortunately i paid extra 30000. Total amount paid by me was 50000 . After that i started appeal and assets of seller were locked. I provided all proof and seller accepted to refund me the amount. You can see whole chat discussion between seller and buyer. But unfortunately the Bybit customer support without any proper notification cancelled my appeal that costs me 30000 loss. This is the fault of CS that i lost my refundable amount of 30000. Now I want compensation of this order as I had already paid for this order and it is compeletly Team CS's fault not from my mistake. i need full compentsion on this order from Bybit. @BYBIT @BENZHOU

Nicolas Minec
17.11.2025 | 22:21

It's a scam. They don't allow withdrawal of funds, pretending the network is too busy to send a confirmation email Dozens of attempts over 2 days, same result. Who can believe their server is too busy to send an email? Eventually I'll have to go to the police about this theft. They don't allow to fill an internal complain about a withdrawal made impossible if there's no withdrawal number. The whole thing reeks of criminal carelessness at best. PS: The nerves of those thieves (see the moronic reply below). They perfectly know I can't provide a case number because to open a case I need to provide a transaction number. I can't provide a transaction number because they won't send an email with the verification code. "Network busy" my a**! There is absolutely no way to contact the customer service. This is a scam, stay away from it. PS: I didn't realize Bybit and Bybit EU are different entities. This is my ongoing experience at Bybit EU.

Kim Carey
17.11.2025 | 21:05

If I could give it a negative review I would. I have lost $900 to these people that after reading about them they are not even allowed to be conducting business in the USA. Every time I ask about get funds from a merchant mode task lo and behold they want more money and won’t release my funds. Until the task is completed. I just want what I am owed and I will be done with, if not I will report them to the BBB Your IP address is from one of our Bybit’s restricted regions. So can not get on I just want my money back My supposed business manager keeps harassing me via text messages. I had to block her

BHAT UMII
16.11.2025 | 17:09

MY UID... 426465468 I buy an order on 02/11/2025 on Bybit with order I'd 1984948603155587072, but I made payment in 2 parts after confirming from seller , when i compeleted my payment , the seller didn't releases my coins and when i makes appeals ,Bybit team CS tells seller to issue refund or if you can accept this payment you can release coins , but seller neither releases coins nor issues my refund, and then Team Bybit CS gives him final warning to either issues refund or we will complete this order as shown in order chatbox. Then again after 2 days the same Team CS tells me to give bank proof of payment reversal, and how can this even a possible to give you a payment reversal proof afrom bank when you know that payment reversal is not possible in India and order time had also gone 12 days as well , when you are Operating in India there is no proof for payment reversal , bank can only give you payment details which I had already shared with you Multiple times . And you already give seller the final warning as well then how can you changed decision within 3 days after I had shared all proofs with you . It is all completely Team Bybit CS's fault on this order Now I want compensation of this order as I had already paid for this order and it is compeletly Team CS's fault not from my mistake. i need full compentsion on this order from Bybit. @BYBIT @BENZHOU . Any update still waiting for your response and compensation . It is your Team CS mistake to cancel order when they already have seller the final warning to issue refund, then why they cancel my order without any reason and I losty hard earned money of Rs 50943, Please give me full compensation of this order as it is completely your team CS's Mistake. Still didn't recieve any response from Bybit and Team CS and I lost my hard Earned money amounting Rs 50943, Team Bybit give me full compensation of this order as it is your mistake to cancel my order .

Yuri Nagornov
16.11.2025 | 10:46

Withdraw your crypto from Bybit. Bybit is siphoning off your money! I came to this conclusion for two reasons. 1. On October 30, 2025, Bybit froze my account and withheld my funds, despite my account and transaction history being completely legitimate and transparent. A small transfer to my own account, where I had already transferred USDT, was blocked. The freeze was unjustified. Much larger funds were frozen for inappropriate periods. There is no explanation, and the support team keeps extending the deadlines (3-5, 14, 30 days). Bybit acknowledged receipt of my documents but continues to withhold my funds, citing an unspecified "compliance review" that could take up to 30 business days. They provided no legal basis, references to regulations, or evidence of suspicion, and did not explain the reason for withholding my assets. According to the principles of good faith established by Japanese civil law and consumer protection law (Japanese Consumer Protection Law 10), such prolonged retention without cause constitutes an unfair restriction of user rights and a potential breach of financial service obligations. This is a civil offense, but I allege that they are committing a criminal offense by misusing users' funds for their own benefit. They have not responded to the legal complaints I sent to the Financial Supervisory Agency (FSA) and I sent copies to them. I have asked the FSA to review this case and determine whether Bybit has the right to withhold funds from verified users indefinitely without disclosing the legal basis. The Japan FSA no longer recommends using Bybit's services and is preparing legislation to ban it. 2. I also decided to check out Bybit. I provided all my personal information to upgrade my account security to KYC Pro and expedite the review process. Three business days is the maximum review period for this issue, but I haven't received a response for over a week. I suspect Bybit is using all my funds to generate additional profits. That's why my funds have been frozen without explanation. So, Bybit is siphoning off my money! There are NO other reasons! P.S.: Fortunately, it is done 30 days later! They did not explain a reason at all, just said we decided to close my account. For sure, it was exactly I wanted to do by myself! I got my money back, but now I do not believe exchangers. Probably, if they find something strange or I did not approve my income, they did not back money. It was like a hostile takeover of money. I was punished for not being unclean enough to be robbed. Use cold wallets instead!

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