Bybit customer reviews

Reviews
I have seen big KOL talk down on bybit recently But I overlook them because I always have smooth trades on bybit . But with this recent development of bybit holding users funds just because they assume it’s a scam is a bad strategy of fighting scam . I could have shot the market on hyperliquid and save myself this embarrassment but I trusted bybit and see the result With recent market crashes I would be in huge profit But bybit have ruined this . Please send back my funds to the wallet it came from or release my money . I don’t have time to beg you or anybody in charge of this matter. Thanks for cooperation.
What Is all this I've had appeal for weeks now I opened order with this buyer he marked my order as paid but haven't paid me for days now....I've dropped all this necessary proof that this guy hasn't paid me...and bybit is telling me to refund him....refund money of payment that I've not received...bybit you better cancel that order so I sell my bitcoin....this buyer have not provided any proof of payment to me and bybit is just saying what I don't understand.... Order number:2000630200298913792 UiD:291661962
They blocked my account for no reason and this isn’t the first time. It always happens at the worst possible moment, right when I’m trading. Totally unacceptable. uid 345852160
Scammed on P2P through "payment verification" exploit. Seller requested payment before completing verification, then cancelled order after receiving my 40,000 RUB (>$500). I couldn't click "Payment Completed" - button wasn't available due to incomplete verification. I submitted appeal immediately with bank proof. Bybit: Froze 0 crypto (let seller withdraw during investigation) Delayed 4 days requesting videos Rejected appeal claiming seller "withdrew before appeal" (false - withdrew during Bybit's delay) Sent email saying I "accepted outcome" (never did) Bybit's own email instructed me to make payment. I followed instructions, provided full proof. Platform failed to protect legitimate transaction. This verification loophole enables scams. Bybit refuses responsibility. Order: 2000605417209356288 Avoid P2P trading here until this exploit is fixed. ========= UPDATE (Dec 19): Bybit requested UID publicly despite already having Order ID 2000605417209356288, two videos, active support ticket, and processed appeal in their system. UID provided: 150380402 Still waiting for answers: 1. Why email says "appeal rejected" but app says "accepted and transferred"? 2. Why scammer IlyaSolov remains active with multiple public fraud reports? 3. Why crypto wasn't frozen during investigation? 4. Will Bybit honor 60-day appeal policy? 48-hour deadline for substantive response, not more data requests. Amount still owed: 526.3157 USDT

I sent the seller money and it was pending and later reversed but he has already reported me , now Bybit has restricted from withdrawal. Please if you seeing this allow my withdrawal request please, I’m not a fraud I don’t have any negative feedback Suspected order number: 2000492420302155776 Order number: 2000492624657276928 UID: 270699200 UID: 270699200

In pkr market bybit p2p team pinned an ad of their related person ar top allowing him to earn huge margins and getting many orders affecting other merchants. Why that merchant is pinned? No explanation.. zero transparency and only favouritism And when tried to complaint this at telegram anothony (p2p ranger) will delete the messages. Note that all bybit pkr p2p merchants already complainting but no one is listening Case number: 23430459, I would update review as soon as matter is resolved. Thank you for responding bybit ❤️

I opened a P2P trade on Bybit to sell USDT, but the buyer never sent the payment. I filed an appeal almost 3 days ago, and it’s still “under investigation” with no update. it is clear the buyer is a scammer and wanted to me to go out of the chat so he can steal from me I’ve provided all the necessary proof, yet my coins remain locked and support has not replied. This delay is frustrating and unacceptable — I urgently need my funds released. Order ID: 1977659287242854400 Username: User9269o7imvj Date: 13 Oct 2025

I transferred funds (more than usd 66k) from an investment platform to my crypto wallet. The transfer did not go through. I checked with the platform and they said that the transfer was intercepted by Bybit. Upon checking with bybit, this was their response. We have reviewed your case and would like to clarify that the temporary hold on your withdrawal is an automated measure triggered by our system security and anti fraud protocols. This process is in accordance with our Risk Control and AML (Anti Money Laundering) regulations, and it applies to all flagged transactions To proceed, please kindly ensure that the following requirements are completed: KYC Verification Government-issued photo ID (front and back) and proof of address (utility bill or bank statement issued within the last 3 months) Verification & Compliance Fee A refundable security deposit equal to 25% of the withdrawal amount, which will be released back to you together with your withdrawal once the compliance check is cleared. The reference case code is 24996 as provided by the platform and confirmed by Bybit. KYC has been completed. Don't have any more money to pay to release my own money Would appreciate any help with this.
Awesome works

Bybit is an absolute disaster of a platform. I sent 40 XRP with the wrong tag and spent MONTHS providing every bit of proof you can imagine, screenshots, videos, blockchain records, confirmation from the other account. Every time, Bybit came back with another ridiculous excuse to avoid fixing a simple issue. They drag you in circles, waste your time, and clearly hope you give up. If they make this much chaos over 40 XRP, imagine what they’d do with real money. Stay far away from Bybit.

Held my deposit claiming its from an abnormal wallet , how was i supposed to know the source of my payment

CASE22232686 Hello everyone is it normal to stolen from your card some low amount and when you request chargeback they take more than 4 months ?? That's what's happening with me with this platform.. They steal my card then im dispiuting them since 9th month and we are today at the 12th and finally they sent me that i will receive my funds back at 26/1/2026!!!!! Does this make sense? Don't invest any amount in this place simply all your assets will be wiped.
They basically trying to steal my money. I gave them my document to reach level 2 of KYC, but they just refused it. It's easy to say "You documents are not valid", even if my docs are valid.

On October 1, 2025, at 5:02 p.m. (UTC), I made an ETH deposit. My account was immediately restricted due to suspicious activity. I took out a bank loan and provided all the documents to the Compliance Department. From October 1 to the present day, my account has been restricted from withdrawing cryptocurrency. It has been 73 days, and with each new request I make to speed up the process and clarify when I will be able to withdraw cryptocurrency, I receive the same answer: “Please wait, we cannot give you a timeframe, we will contact you.” According to an AML check on one of the official resources, my address is not suspected of holding cryptocurrency. UID: 464371352; ID Case: 21801088. I have provided all the documents! I want to get my cryptocurrency! UPD. by 31.12.25: 90 days after the block, I still haven't been unblocked by the exchange. My large sum of money is still blocked. Bybit management is categorically ignoring me and my case.

Poor customer service
Be care about their crossmargin system, its so scammable, using some MMR system, even if you open one trade, it can liquidate your account in a second, because they using some scam system.

Bybit UID: 531346831 Bybit TR (Turkey) UID: 531341051 Case ID (Dosya No): 23336939 2nd Case ID (Dosya No): 23334011 Transaction Number 1: EXC1999842025412820992 Transaction Number 2: EXC1999842162096799744 I am writing this review regarding Bybit TR (Turkey), which operates under the Bybit global brand. My funds deposited via Bybit TR were blocked and placed under compliance review without a clear legal justification, despite the fact that I fully cooperated and submitted all requested documents. The documents I provided include: • Proof of source of funds (vehicle sale transaction) • Complete bank account statements • Official identity documents • Selfie verification • Handwritten declaration There is a 43-day gap between the vehicle sale and the crypto deposit, which is reasonable and fully explainable, yet my account remains restricted. Despite providing all evidence, Bybit TR has not explained: • Under which law or regulation my funds are being held • How long this review will take • Whether my funds are frozen, seized, or simply delayed Customer support responses are generic and automated, and no concrete legal explanation or resolution timeline has been provided. This situation causes serious financial harm, uncertainty, and loss of trust for users in Turkey. Holding user funds indefinitely without transparency is not acceptable for a regulated or compliance-focused platform. I formally request: • Immediate release of my funds OR • A written legal justification clearly stating the regulatory basis and expected timeline Until this issue is resolved, I strongly advise users to exercise caution when using Bybit TR. If my problem is not resolved soon, I will file a complaint with VARA, FSC/FSA, and Chainalysis/TRM Labs.

ID: 257090932 Transaction ID : 1999139408439730176 I Hope this will be solved today recently had a problem following a P2P exchange on bybit with a scammer . And it's been two days now that I've been full on bybit but they're only adding another 24 hours after setting a deadline... And even despite all the evidence I've brought to customer service, they've ignored me and yet I think the basis of a good exchange is the quality of service and the ability tosupport p2p sellers in this situation. By tomorrow evening if my tokens are not released I delete my account and I take this opportunity to uninstall the application

P2P TRADING IS UNSAFE. My wife recently came from Russia to live with me in Belgium so we needed a crypto exchange to change her rubles. We bought USDT with rubles and the counterparty (sent funds to his bank) simply cancelled the request and his assets were unlocked immediately which he also immediately withdrew. There is nothing thats keeping people from scamming you. The account he had was 4 years active with over a thousand orders and good reviews. I bet he still is using his account to scam people using p2p because of garbage bybits p2p trading system. We immediately reported this person but he already took all his assets off his account so there was nothing more to recover. Bybit said they couldnt do anything for us.

I am a by bit merchant having UID no 481093735. My uid name is saleh. I have paid 3569.71 to a coustomer having order no.1996594489231831040 but the counterparty has not released the coins, despite giving last warning to the counter party. CS team has already transferred the coins to counterparty
absolutely horrible. I tried to make a P2P transfer of a small amount (<1.000 Eur) which failed for some reason. After I tried to send my money back to exactly the same account it was coming from and they blocked my account for "suspicious transactions" and started a new KYC process. Even if I provided all documents requested several times they have not been able to unblock my account not even after 3 months. First I uploaded my documents several times and they showed exactly what they asked for. Every single time they rejected for no reason. Than I was reaching out to customer service, was asked to send the documents by email as this way the case will be handled manually and nothing happened. The only response I received was the request to upload them again. When chatting with their team members I realised they have a massive lack of knowledge of their own product. F.ex they are not aware of the fact that SEPA FIAT payments are routed via a payment provider and that the payment provider is offering virtual IBANS in the name of the customer. The proof of payment I sent (together with the bank statement) was not showing BYBIT as recipient and this is one of the reasons of rejection as I figured out in my 20th chat with them. But even their FAQs are saying that FIAT payments can only be done this way. Point that out to the team members seems to be so confusing to this person that he ended the chat with no solution again. The only answer after sending an official complaint was as before: Please upload the documents and they will be automatically analyst. Exactly what I did before several times. Totally useless, incompetent and a waste of time After their response: The link they provided does not lead to anything but a form to start a new case which does not help at all. There are already several cases in the system and none of them is handled in a proper way. Even worth: After lodging an official complaint with all details and documents Bybit´s only response was to ask me to submit documents again (the same I sent them 10 times before). Without going into details, without answering my questions, without any approach to help

I have mixed feelings about this platform. One - it's a useful and necessary service, but in the other, they need to be more responsible about customer security and prevent scammers. While it previously seemed like the best solution for crypto holders, now I'm wary of using it

I have a full kyc verified account. Out of nowhere, they blocked my account, all the funds are frozen, acting like mobsters. They tell me that they don’t know the origin of the funds, what is this? I have them documents, they said 72 hours, it’s been 3 weeks almost. No one answers, customer service chat only gives me canned responses, playing stupid. They’re acting like they wanna check but holding the funds. Release the funds and check everything you want. Why do you need to hold the funds for?? case no. 519049c76dd94ffca8e167a162896a1f Update: a week after this review I got an email that the account review is done and I can finally withdraw the funds. Tried to withdraw and get an error that the account is suspended. Submitted a ticket and they asked for screenshots. Gave them the screenshot and they said that they’ll get back to me. Since then the account is now banned. I can’t access it at all and they don’t reply. Case number 23372842 Very annoying
Terrible company. They want to delete my trading profit and blocking my deposits too. They just don't pay my money back. Thief and scam broker.

Case/Order ID:- 2025199729216349762764820430_422525716 I’m very disappointed with my recent experience on Bybit, and noticed an unexpected payment on my virtual card connected to my account. I never authorized this transaction, and when I reached out to Bybit for clarification and assistance, I received no helpful response. Right now, my funds are still missing, and support has not given me a clear explanation or solution. As a user, this has made me feel unsafe using the platform. I’m posting this review to warn others to be extremely careful and to encourage Bybit to take situations like this more seriously and improve their customer support and security. Case/Order ID 2025199729216349762764820430_422525716
Everything was fine until tonight when some Brazilians stole the entire balance from my card. Judging by various crypto chats and forum threads, the problem is widespread and not connected between users. I hope Bybit will find a way to resolve it.
Please 🙏 allow me to withdraw my money 🙏 from my freeze security deposit am pleased . this my case no 23150442. Since November 28 I couldn't withdraw my freeze security deposit of 200usdt up still now. Please what did I do
Title: Still No Resolution — Bybit’s “Internal Review” Has Become an Excuse, Not a Process It has now been nearly a month since Bybit rejected my deposit from 6 November, and I am still waiting for a refund that should have been returned within 7–14 working days. Bybit has failed to follow its own timeline, failed to provide proof of refund, and failed to communicate anything meaningful beyond scripted messages. Every time I contact support, I receive the same repeated lines — and now a new one: “Your case is under higher-level internal review.” This phrase has become nothing more than a delay tactic, because there has been absolutely zero progress, zero transparency, and no evidence that anything is genuinely being reviewed. A financial platform handling customer money should not: Hide behind generic responses, Ignore confirmed timelines, Fail to provide proof of refund, And repeatedly push customers into endless waiting cycles. My case #22708277 continues to be delayed with no actionable update. Because of Bybit’s ongoing lack of responsibility, I have now reported this case to multiple regulators, including the Securities and Commodities Authority (SCA) and ASIC, as well as documented the issue publicly. A company in the financial sector should understand the importance of accountability, yet Bybit continues to offer apologies without action — leaving customers without answers and without their funds. This experience has shown me that Bybit’s internal processes are not just slow — they are unreliable. I will continue updating this review until the refund is returned. I strongly advise others to think carefully before trusting this exchange with their money.

Used ByBit's P2P service and got scammed out of my USDT. Received the funds in my bank account but then later get notified by the bank that the funds sent to me were fraudulent and unauthorized. Customer Service reps don't give you a proper response/answer even after providing clear evidence and you waste time dealing with them. Terrible experience.
Making deposit, the money are taken from my bank account, the transaction fails with status failed and they are telling that it is due to timeout. But there is 3th party payment provider between the bank and their platform. So in short - the money are gone and nobody knows where they are :) Can you imagine in what platform you are putting your savings ? Avoid these people.


