554
Reviews
absolutely horrible. I tried to make a P2P transfer of a small amount (<1.000 Eur) which failed for some reason. After I tried to send my money back to exactly the same account it was coming from and they blocked my account for "suspicious transactions" and started a new KYC process. Even if I provided all documents requested several times they have not been able to unblock my account not even after 3 months. First I uploaded my documents several times and they showed exactly what they asked for. Every single time they rejected for no reason. Than I was reaching out to customer service, was asked to send the documents by email as this way the case will be handled manually and nothing happened. The only response I received was the request to upload them again. When chatting with their team members I realised they have a massive lack of knowledge of their own product. F.ex they are not aware of the fact that SEPA FIAT payments are routed via a payment provider and that the payment provider is offering virtual IBANS in the name of the customer. The proof of payment I sent (together with the bank statement) was not showing BYBIT as recipient and this is one of the reasons of rejection as I figured out in my 20th chat with them. But even their FAQs are saying that FIAT payments can only be done this way. Point that out to the team members seems to be so confusing to this person that he ended the chat with no solution again. The only answer after sending an official complaint was as before: Please upload the documents and they will be automatically analyst. Exactly what I did before several times. Totally useless, incompetent and a waste of time After their response: The link they provided does not lead to anything but a form to start a new case which does not help at all. There are already several cases in the system and none of them is handled in a proper way. Even worth: After lodging an official complaint with all details and documents Bybit´s only response was to ask me to submit documents again (the same I sent them 10 times before). Without going into details, without answering my questions, without any approach to help
I have mixed feelings about this platform. One - it's a useful and necessary service, but in the other, they need to be more responsible about customer security and prevent scammers. While it previously seemed like the best solution for crypto holders, now I'm wary of using it
I have a full kyc verified account. Out of nowhere, they blocked my account, all the funds are frozen, acting like mobsters. They tell me that they don’t know the origin of the funds, what is this? I have them documents, they said 72 hours, it’s been 3 weeks almost. No one answers, customer service chat only gives me canned responses, playing stupid. They’re acting like they wanna check but holding the funds. Release the funds and check everything you want. Why do you need to hold the funds for?? case no. 519049c76dd94ffca8e167a162896a1f Update: a week after this review I got an email that the account review is done and I can finally withdraw the funds. Tried to withdraw and get an error that the account is suspended. Submitted a ticket and they asked for screenshots. Gave them the screenshot and they said that they’ll get back to me. Since then the account is now banned. I can’t access it at all and they don’t reply. Case number 23372842 Very annoying
Terrible company. They want to delete my trading profit and blocking my deposits too. They just don't pay my money back. Thief and scam broker.
Case/Order ID:- 2025199729216349762764820430_422525716 I’m very disappointed with my recent experience on Bybit, and noticed an unexpected payment on my virtual card connected to my account. I never authorized this transaction, and when I reached out to Bybit for clarification and assistance, I received no helpful response. Right now, my funds are still missing, and support has not given me a clear explanation or solution. As a user, this has made me feel unsafe using the platform. I’m posting this review to warn others to be extremely careful and to encourage Bybit to take situations like this more seriously and improve their customer support and security. Case/Order ID 2025199729216349762764820430_422525716
Everything was fine until tonight when some Brazilians stole the entire balance from my card. Judging by various crypto chats and forum threads, the problem is widespread and not connected between users. I hope Bybit will find a way to resolve it.
Please 🙏 allow me to withdraw my money 🙏 from my freeze security deposit am pleased . this my case no 23150442. Since November 28 I couldn't withdraw my freeze security deposit of 200usdt up still now. Please what did I do
Title: Still No Resolution — Bybit’s “Internal Review” Has Become an Excuse, Not a Process It has now been nearly a month since Bybit rejected my deposit from 6 November, and I am still waiting for a refund that should have been returned within 7–14 working days. Bybit has failed to follow its own timeline, failed to provide proof of refund, and failed to communicate anything meaningful beyond scripted messages. Every time I contact support, I receive the same repeated lines — and now a new one: “Your case is under higher-level internal review.” This phrase has become nothing more than a delay tactic, because there has been absolutely zero progress, zero transparency, and no evidence that anything is genuinely being reviewed. A financial platform handling customer money should not: Hide behind generic responses, Ignore confirmed timelines, Fail to provide proof of refund, And repeatedly push customers into endless waiting cycles. My case #22708277 continues to be delayed with no actionable update. Because of Bybit’s ongoing lack of responsibility, I have now reported this case to multiple regulators, including the Securities and Commodities Authority (SCA) and ASIC, as well as documented the issue publicly. A company in the financial sector should understand the importance of accountability, yet Bybit continues to offer apologies without action — leaving customers without answers and without their funds. This experience has shown me that Bybit’s internal processes are not just slow — they are unreliable. I will continue updating this review until the refund is returned. I strongly advise others to think carefully before trusting this exchange with their money.
Used ByBit's P2P service and got scammed out of my USDT. Received the funds in my bank account but then later get notified by the bank that the funds sent to me were fraudulent and unauthorized. Customer Service reps don't give you a proper response/answer even after providing clear evidence and you waste time dealing with them. Terrible experience.
Making deposit, the money are taken from my bank account, the transaction fails with status failed and they are telling that it is due to timeout. But there is 3th party payment provider between the bank and their platform. So in short - the money are gone and nobody knows where they are :) Can you imagine in what platform you are putting your savings ? Avoid these people.
Stay away , dont use bybit app if you are a day trader or a scalper ,because bybit charge 14% to 15% of your position in fess , suppose if you trade from 1$ in BTCUSDT bybit charge 0.74 for opening fee and 0.74 for closing fee, this makes trading more difficlut and closer to impossible gain IN my case i have deposited 37$ in bybit account and after 134 trades i have calculated the fee charged of all trades and the amount can shok you thats 56.48004$ , that means 70% of may profit and loss ,, if you are looking for a crypto broker then stay away from bybit ,the fees charges are very high on this broker
I am very disappointed with how long Bybit is taking to resolve my P2P appeal. My case has been pending far beyond a reasonable time, and I am exhausted from waiting with no clear update. In my trade, the buyer paid less than the amount shown on the order after negotiating in chat. I requested that she complete the remaining balance, but she refused and asked for a refund instead. I explained clearly to Bybit support that I have already used the funds she sent, so a refund is not possible. The correct resolution is simple: send the buyer BTC equivalent to the amount she paid and release the remaining BTC (the balance owed) to me. Despite providing all evidence, Bybit has not released my BTC or completed the appeal. This delay is unacceptable, and I expected a fair and timely resolution from a platform of this size. I hope Bybit takes this matter seriously and resolves my appeal immediately. Order number: 1988489208401133568 UiD:255207862
Dear Bybit Compliance and Support Team, My account has been Banned for no Reason. I hope this message reaches you in good health. I am writing to respectfully request a thorough review and reinstatement of my Bybit account, which was recently restricted without prior notice or an official explanation. This unexpected restriction has significantly affected my ability to continue my P2P trading activities, which I rely on for my day-to-day operations. I kindly ask for clear clarification regarding the cause of the restriction. If there were any compliance concerns, misunderstandings, or required verifications, I am fully prepared to provide all necessary documents, identification, and any additional information needed to resolve the issue promptly. My intention has always been to operate in full compliance with Bybit’s policies and international regulatory standards. Therefore, I humbly request your assistance in restoring access to my account so I may continue trading smoothly on the platform. Below are my details for your verification: UID: 502335736 Name: ABDULSALAM ADAMU I sincerely appreciate your time, understanding, and cooperation. I look forward to a positive resolution and the opportunity to continue using Bybit responsibly and efficiently. Thank you very much.
My transaction order no. 1995436786910863360 I do not understand why bybit allow these scammers on their platform, they claim to be merchants on p2p but they are fraudsters. I opened a trade with this dude trying to sell usdt to him, he marked paid and uploaded a fake payment receipt thereby locking my assets in escrow, I have uploaded all necessary proofs showing my account transaction history inflow and outflow, my transaction balance and details, he couldn’t do same when he was asked to provide the proof that he has made payment yet my coins have not been released. Why so much delay in releasing my coin bybit???
Bybit blocked my account permanently , but not refunding the 200$ deposited in bybit , my account is blocked from 3 years they scammed my 200$ My uid is 3393928 Case number is #23106627
Stay away, their verification process is exhausting and not good at all, just use Binance its better anyways.
I've been using bybit for a long time now. I just have one account still mine got not eligible i don't know why. For that i Can't participate in any events and can't get rewards too. That's very disheartened for me
Ok work good for me
One of the most secure platform even if we know how danger is the crypto market today but this doesn't depends on platforms, as we can see also those cannot guarantee the liquidity and create flashcrash that whipe out money of market, as they keep commission, for other notes there is nothing bybit is missing...
I would like to formally raise a concern regarding my ongoing P2P appeal, which has now remained unresolved for 15 days. Such a delay falls well outside the boundaries of a reasonable processing timeframe, especially for a case of this nature. The dispute is exceptionally straightforward: the buyer has not provided any proof of payment, no transaction evidence has been submitted by the counterparty at any stage, meanwhile, I have already been asked to submit additional verification three times, and each time I have provided all required documentation promptly and in full. Despite the complete absence of evidence from the buyer and full compliance from my side, the case continues to experience repeated delays with no clear progress. Given these circumstances, I respectfully request that my appeal be formally escalated to a higher-level specialist team to ensure timely resolution. This situation should not require further procedural extensions, considering the simplicity of the dispute and the one-sided evidence record. Thank you for your attention. I sincerely hope that the case can be resolved within a reasonable timeframe. Appeal ID: 1988905066125885440 UID: 492554517
I rate this company zerooooooo stars but unfortunately i had to chose one. This company is a fraud. They are withholding my funds against my will. Someone who goes by the name of Robert and Hunter will mislead you. This Company needs to be such down. Do your research first. I got scammed. Do not trust this company. They are committing fraud. I want my money back!!!!!!!!!!!!!!
On 29Oct ,I bought usdt$1,394 using one click buy method. My case number is [Bybit] Your case number is 22785872 I was told that my transaction was rejected becoz they are protecting me from scams. Now they are withholding my money , they don't want to give me back my money. I was also surprised they asked me where did I get funds to deposit. They asked me to send them my bank information. I want my money back. They are giving me stories saying they are investigating my matter.
Worst customer support ever. Just super lazy team that answering scripted answers without even looking at the problem. What kind of service is that, how can you be trusted?
I was doing tasks every day until it came to the merchant nodes, which I didn't have the funds to do, finally I decided to do one instead of them giving me a $50 merchant node they sent me a 100 dollar one, I did it. I was given a link to resume the process which by the way I am not famailiar with and they said that I made a mistake and had to pay 500 dollars, which they said was to repair the system. I sent the 500 dollars, now they are saying that I have to pay 3,000 dollars to resume fixing the system before I can retrive my funds. I can not click the link because it is out of my region.
Bybit is essentially a scam. AVOID putting your money in this platform at all costs. All you have to do is look them up on reddit. By far the worst customer service I have ever experienced in the crypto space, they do everything in their power to make accessing your funds impossible. My case number is #22805392, I have been emailing them non-stop with no success. WHAT I RECCOMEND YOU DO; Complain to the Securities and Commodities Authority (SCA) of the UAE, They are in breach of Article 5; they do not provide timeley access to funds. They never meet their customer service timelines! They also fail to protect clients; they fail to ensure client access to virtual assets. The more of us that write in and complain the better. I AM STARTING A CLASS ACTION IN THE EU AND THE UAE, you can email me your story at bybitclassaction at gmail dot com. FOR EU RESIDENTS. Bybit is regulated under MiCA. you should complain to MiCA. Bybit is in breach of many MiCA Regulations; Duty to Act in Client's Best Interests; Crypto-asset service providers must "act honestly, fairly and professionally in their actual and potential clients' best interests" They do not act fairly; they do not provide realistic options for recovering funds. They do not act professionally; missing every customer service response deadline they tell you is not professional. Not replying or offering assistance after countless emails is not professional. Complaints Handling Requirements; Platforms must "establish and maintain effective and transparent procedures to handle clients' complaints promptly, fairly and consistently" They do not handle complaints promptly or fairly; they never meet their timelines and give unfair steps to recover funds. If you would like help with recovering your assets please email the above email and I will connect you with my lawyer.
I sent bybit £860 from my Metro Bank and it hasn't turned up they've taken my money and told me go to my bank for a refund which I can't because it can't be traced. How can they do this. The first bit was ok. With the large sum they said my money did not arrive. £860 gone
i think this is one of the best platform that i used before. I give 5 stars with all my greatfull. Good! very good!
BybitNL account not accessible anymore, some €2500 in funds gone. Trying to setup Bybit EU account, cannot get past verification steps. Funds not visible in EU account either. If they need to switch domains for legal purposes, so be it. But make it your problem, not ours.
They are so dodgy havent released my funds. They still have my funds and have frozen my account. They said to pay another £2000 to unfreeze the account and they will pay the amount in one payment. I'm really disappointed.
Absolute worst of exchange As someone who have been in crypto for the last 5 years I have okx binance bingx bitget mexc kucoin coinbase yet you you guys are the absolute worst I made a new account it was my first and only account yet all my rewards were revoked why they don't know I entered multiple campaigns yet I didn't receive any reward after 2 weeks I rejoined token splash and other events yet I didn't recieve when I talked to customer support I raised like 10 tickets yet they all answered the same you violate our terms my answer yes what terms please clarify because iam sure that I didn't yet they cant answer When I spoke to the bot why were my rewards canceled it told me that I was banned from past and future events permanently why I don't know when I asked customer support they told me there was no such a thing yet my reward were revoked again and the same message you violated our terms edit: 24/11/25 talked with customer support yet same shitty answers the system determined that