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IC Trading customer reviews

Updated: July 22, 2026
IC Trading
Views721
Summary
Customers frequently praise IC Trading for responsive, professional and helpful customer support, often singling out agents like Irimia, Dimi and Rachel for fast, patient, step-by-step assistance. Many users report smooth executions, good trading conditions, sponsored VPS and an easy withdrawal process, calling the service reliable and recommending the broker. However, several clients complain about slow, overly strict or confusing KYC/verification procedures with repeated document rejections and long approval times. A number of reviews also report serious issues with withdrawals and deposited funds, alleging poor follow-up and delayed or refused payments, sometimes only addressed after public complaints. Others note high slippage, high commissions and less competitive trading conditions compared with other brokers. Overall sentiment is mixed: strong praise for individual support and trading experience for many users, but recurring concerns about verification, occasional customer service failures and withdrawal problems that lead some to warn others to be cautious.
Telm Grané
30.06.2026 | 10:45

Very smooth and great trading conditions. Never had a problem with deposits and withdrawals.

Rares Sabou
18.06.2026 | 11:45

It's so difficult to work with them. Their response is slow, the call center people are not helpful, high commissions.

Elias
16.06.2026 | 14:23

IC trading used to be a very good broker but it is not anymore. Slippage is huge compared with other more reliable brokers. Do not waste your time with them and look for better options.

fxneovo
15.06.2026 | 10:50

They dont want to pay my deposit money. Have been depositing back in December and traded for a while. I decided to withdraw because their trading conditions are awfull. They dont even want to give back my deposit money stating that my wallet is not aproved when I have provided all the necessary documentation, spoked with them on the phone, sent them over 25 emails and my deposit wallet address is aproved in client portal. Their customer service is terible and not willing to pay you, only to take your money. Avoid at all costs. They only replyed to my request after I gave them bad feedback on Trustpilot, so for this thank you Trustpilot!!! ...and encourage any trader that has to deal with scammers like IC Trading to expose them.

samsudin samsudin
22.05.2026 | 02:38

Actualy ict is a good broker, but for KYC ist really hard, i need one month to get approved. Should be they fix it this and dont ask many document additional even like a gambling document..

Dino
19.05.2026 | 12:26

This was the worst experience verifying an account. I've used many brokers, including IC Markets, but this was the most unreasonable. Several proof-of-residency documents were rejected. It's ridiculous. Maybe this broker will come to my house to be sure. Go ahead.

Guillaume Mercier
11.05.2026 | 09:07

Hello is perfect, all time great and fast support.

marcon
06.05.2026 | 21:18

The person gave me very good advice regarding my problem, and it was done quickly.

Guilherme
05.05.2026 | 20:04

The support was great, Irimia helped me step-by-step, not only tell me the problem but waited until it get fixed!

Eduardo Vieira
05.05.2026 | 17:19

So far my experience with ICtrading has been great. Amazing trading conditions, sponsored VPS and support. Special shout out to Irimia for helping me finding a solution to my problems.

Ssuuppaarrmmii
05.05.2026 | 16:21

This broker so weird the verification method is the most worst compare to other broker they are like unprofesional and no solution for this issue

Elizar Delchev
04.05.2026 | 14:21

good service

Cristiano Silvestrin
28.04.2026 | 12:56

The service was excellent, I had the guidance I needed and all the necessary support. Congratulations to the team.

Gianmarco Bonini
28.04.2026 | 12:00

Very quick and helpful answer

Pascal Richter
28.04.2026 | 11:54

Good broker. No issues so far, smooth executions, always reachable. Lately great support from service agent Irimia.

Christian Maximiliano Ditting
28.04.2026 | 11:04

iCTrading is a great broker. Excellent customer support, great conditions and a flawless withdrawal process. Thanks, Team!

Bosie Marius-Constantin
28.04.2026 | 10:02

The human agent was very helpful He answered my question very fast and clearly and helped my through all the problems i encountered.

Juan Carlos Cigala García jcig
23.04.2026 | 18:58

Irimia was fantastic!

Yonas Bekele
23.04.2026 | 17:17

Great customer support!

Alica
22.04.2026 | 17:27

Irimia was extremely helpful in resolving my issue. She was patient, supportive, and very efficient throughout the process. Most importantly, she handled everything quickly and made sure my problem was solved without unnecessary delays. I really appreciate her assistance.

dohacke
16.01.2026 | 10:51

IC Trading is the best Solution for EU based citizens. Best spreads and support for every case. very fast support respond inclusive ^^

Adrian Nieckarz
12.01.2026 | 11:22

only positive experience with customer service. These guys are so helpful and they reply very fast

Usama
09.01.2026 | 12:45

great service

Serafim Muntean
08.01.2026 | 21:10

Very good comunication

Its_me_xxx XXX
08.01.2026 | 13:58

support is very helpful and is answering very fast. very friendly. the website is clear and easy to usw.

Zdenek
07.01.2026 | 18:23

My experience with customer support is good, the employee was helpful and patient, he tried to help me, even though I was not fully able to implement his advice correctly on the first try

Rafael Carmozine Maia Freitas
07.01.2026 | 15:38

Quick and good explanation.

António Calado
06.01.2026 | 16:53

Fast and reliable support center

Emong Tiolengco
05.01.2026 | 15:48

agent gave a straight answer regarding withdrawals

Tech Trends
05.01.2026 | 14:25

I had issues logging in in MT5 and i got help to resolve my issue. Great Customer service.

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